Problem
reporting
Firmware
logs
and
Firmware
settings
are
located
in
the
system’s
Non-Volatile
Random
Access
Memory
(NVRAM).
In
the
case
of
an
error
where
IBM
support
is
needed,
complete
the
following
steps
to
provide
the
firmware
log
information:
1.
Boot
Linux.
2.
Log
in
as
root.
3.
Extract
the
log
with
this
command:
cat
/dev/nvram
>
/tmp/QS22-fw-nvram.img
4.
Create
a
problem
description
in
the
/tmp/PROBLEM.txt
file.
See
“Problem
description”
for
further
information.
5.
Go
to
the
Advanced
Management
Module
Web
interface
for
the
blade
and
save
the
event
log
as
a
text
file
with
the
name
QS22-event-log.txt
.
6.
Create
a
.tgz
file
using
the
following
commands:
tar
cvfz
QS22-error-log-<customer>-<date>.tgz
\
/tmp/PROBLEM.txt
/tmp/QS22-fw-nvram.img
where:
<customer>
Contains
a
short
name
of
the
customer.
<date>
Contains
the
creation
date.
7.
Provide
IBM
support
with
the
tgz
file.
Problem
description
The
problem
description
must
added
to
/tmp/PROBLEM.txt
together
with
the
following
information:
v
Customer
name
and
address.
v
Name
of
the
person
who
created
the
log,
including
their
contact
information.
v
Date
and
time.
v
Blade
server
slot
position
in
BladeCenter
unit.
You
can
obtain
this
from
the
Advanced
Management
Module.
v
Blade
server
serial
number.
You
can
obtain
this
from
the
Advanced
Management
Module.
v
BMC
firmware
version
number.
You
can
obtain
this
from
the
Advanced
Management
Module
v
Linux
Kernel
version
number.
You
must
indicate
if
this
is
a
private
build.
Solving
undetermined
problems
Note:
When
you
are
diagnosing
a
problem
in
the
blade
server,
you
must
determine
whether
the
problem
is
in
the
blade
server
or
in
the
BladeCenter
unit.
v
If
all
of
the
blade
servers
have
the
same
symptom,
the
problem
is
probably
elsewhere
in
the
infrastructure.
For
more
information,
see
the
Hardware
Maintenance
Manual
and
Troubleshooting
Guide
or
Problem
Determination
and
Service
Guide
for
your
BladeCenter
unit.
v
If
the
BladeCenter
unit
contains
more
than
one
blade
server
and
only
one
of
the
blade
servers
has
the
problem,
troubleshoot
the
blade
server
that
has
the
problem.
108
BladeCenter
QS22
Type
0793:
Problem
Determination
and
Service
Guide
Summary of Contents for QS22 - BladeCenter - 0793
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