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Diagnostic Messages

Function: Hard Disk Drive Messages (217)

Result

Test Specific String

Failed

BIOS drive #1.

Note: On a server that is not using RAID, this message indicates the physical hard

disk drive that failed. In a RAID configuration, this message indicates the
logical disk that failed rather than a specific hard disk drive. You will need to
use your knowledge of the RAID arrays on the server to determine which
hard disk drive or drives failed.

Action:

1. Replace the hard disk drive or drives.
2. If the problem persists, have the system serviced.

Failed

BIOS drive #2.

Note: On a server that is not using RAID, this message indicates the physical hard

disk drive that failed. In a RAID configuration, this message indicates the
logical disk that failed rather than a specific hard disk drive. You will need to
use your knowledge of the RAID arrays on the server to determine which
hard disk drive or drives failed.

Action:

1. Replace the hard disk drive or drives.
2. If the problem persists, have the system serviced.

Failed

BIOS drive #3.

Note: On a server that is not using RAID, this message indicates the physical hard

disk drive that failed. In a RAID configuration, this message indicates the
logical disk that failed rather than a specific hard disk drive. You will need to
use your knowledge of the RAID arrays on the server to determine which
hard disk drive or drives failed.

Action:

1. Replace the hard disk drive or drives.
2. If the problem persists, have the system serviced.

Failed

BIOS drive #4.

Note: On a server that is not using RAID, this message indicates the physical hard

disk drive that failed. In a RAID configuration, this message indicates the
logical disk that failed rather than a specific hard disk drive. You will need to
use your knowledge of the RAID arrays on the server to determine which
hard disk drive or drives failed.

Action:

1. Replace the hard disk drive or drives.
2. If the problem persists, have the system serviced.

Failed

BIOS drive #5.

Note: On a server that is not using RAID, this message indicates the physical hard

disk drive that failed. In a RAID configuration, this message indicates the
logical disk that failed rather than a specific hard disk drive. You will need to
use your knowledge of the RAID arrays on the server to determine which
hard disk drive or drives failed.

Action:

1. Replace the hard disk drive or drives.
2. If the problem persists, have the system serviced.

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Netfinity 5000 Server Hardware Information and Procedures

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Summary of Contents for Netfinity 5000

Page 1: ...IBM Netfinity 5000 Server Hardware Information and Procedures...

Page 2: ...s and or the program s described in this publication at any time This publication was developed for products and services offered in the United States of America and the United Kingdom It is possible...

Page 3: ...Number Assignments 89 9 USB Port Connector Pin Number Assignments 90 10 Ethernet Connector Pin Number Assignments 91 11 Netfinity 5000 Server Operating Specifications 95 12 Server Identification Numb...

Page 4: ...figuration Setup Utility 22 Resolving Configuration Conflicts 30 Configuring the Ethernet Controller 32 Failover for Redundant Ethernet 33 Using the SCSISelect Utility Program 35 Chapter 4 Installing...

Page 5: ...tic Messages 125 SCSI Messages 135 Ethernet Controller Messages 136 Troubleshooting 143 Resolving Configuration Conflicts 152 Identifying Problems Using Status LEDs 153 Recovering BIOS 157 Checking th...

Page 6: ...nsignes de s curit Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare questo prodotto leggere le Informazioni sulla Sicurezza Lees voordat u dit product installeert...

Page 7: ...urrent from power telephone and communications cables is hazardous To avoid shock hazard connect and disconnect cables as described following when installing moving or opening covers of this product o...

Page 8: ...e containing a lithium battery replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not T...

Page 9: ...and CENELEC EN 60 825 for Class 1 laser products 3 CAUTION When a CD ROM drive is installed note the following Use of controls or adjustments or performance of procedures other than those specified h...

Page 10: ...nal drives Instructions for connecting external options are also included in this chapter Chapter 5 Installing a Server in a Rack Enclosure describes how to install the server in a server rack enclosu...

Page 11: ...Diagnostic diskettes are not included The following manuals pertain to the server s Ethernet controller and are available for purchase IBM LAN Technical Reference IEEE 802 2 and NETBIOS API SC30 3587...

Page 12: ...t If you have access to the World Wide Web you can obtain up to date information about your Netfinity Server model and other IBM Netfinity Server products at the following address http www pc ibm com...

Page 13: ...M Netfinity 5000 Server Offers 4 Reliability Availability and Serviceability Features 6 Controls and Indicators 7 Server Controls 7 Status Indicators 9 Input Output Connectors 12 Expansion Bays 14 2 N...

Page 14: ...ment Processor code upgrades when available can update EEPROMs on the system board Power Supply 350W with voltage auto selection 110 120 220 240Vac and power redundancy Standard 350W non redundant 175...

Page 15: ...et connection If a problem occurs with the primary Ethernet connection all Ethernet traffic associated with this primary connection is automatically switched to the redundant NIC This switching occurs...

Page 16: ...ogram detects the hardware options installed and provides the correct configuration program and device drivers In addition the ServerGuide CDs include a variety of application programs such as IBM Upd...

Page 17: ...Remote systems management through the Netfinity Advanced System Management controller Remote system problem determination support Upgradable BIOS diagnostics and Netfinity Advanced System Management...

Page 18: ...CD ROM Manual Tray Release Opening Insert a straightened paper clip in the opening to release the CD ROM tray when using the CD ROM eject button is not successful 4 CD ROM Eject Button Press this but...

Page 19: ...restart feature which enables the server to restart following a momentary power loss means that the server is never completely turned off Do not set the server to the Standby mode if any drive in use...

Page 20: ...your server remotely Unattended mode or by pressing the Power On Switch If this light is not on the power cord is not connected or the power supply has failed 2 POST Complete Light This green LED lig...

Page 21: ...serial port keyboard interface or power supply When this LED is on one or more LEDs on the system board also might be on indicating where the error occurred see System Board LEDs on page 168 7 Reserv...

Page 22: ...s not illuminated when the Power On Light on the front of the server is on there is a problem with that power supply The power supply shipped with the server has two lights one for each module in the...

Page 23: ...Serial Connector B Signal cables for modems or other serial devices connect here to the 9 pin serial connector for serial port B See Devices and I O Ports on page 23 for port assignment information 4...

Page 24: ...ects here 1 Management C Connector The cable to attach a modem that is dedicated to communication with the system management processor connects here 11 SCSI Connector External SCSI devices attach here...

Page 25: ...table optical disk drive For information on the supported types of drives and their installation see Installing or Removing Internal Drives on page 56 3 Diskette Drive The 3 5 inch 1 44 MB MB is appro...

Page 26: ...the Express Setup and Installation section of this Server Library If you have a rack model you can install your options and operating system before you install the server in the rack enclosure This ch...

Page 27: ...oard for maximum comfort by adjusting the position of the keyboard feet Viewing Distance Lower Back Support Seat Height Adjust the monitor so the top of the screen is at or slightly below eye level Pl...

Page 28: ...r printer and other devices might determine the final placement of your server When arranging your workspace Avoid the use of extension cords When possible plug the server power cord directly into an...

Page 29: ...p Utility 22 System Summary 22 System Information 22 Devices and I O Ports 23 Date and Time 24 System Security 24 Start Options 28 Advanced Setup 28 Plug and Play 30 Error Log 30 Configuring PCI Featu...

Page 30: ...startup sequence for drives that you install You can also use this utility program to set passwords for starting up the server and accessing the Configuration Setup Utility program SCSISelect Utility...

Page 31: ...king any changes To start the Configuration Setup Utility program 1 Turn on the server and watch the screen 2 When the messages Press F1 for Configuration Setup and Press F2 for Diagnostics appear sel...

Page 32: ...each setting that you want to change Press Esc to return to the Configuration Setup Utility main menu 5 After making changes you can select Save Settings to save the selected changes Restore Settings...

Page 33: ...controlled exclusively by the system management processor cannot be used by the operating system and cannot be configured using the Configuration Setup Utility program See the Advanced System Managem...

Page 34: ...To control access to the information in your server you can implement security features such as adding passwords and defining a system owner s name that displays during startup Implementing these secu...

Page 35: ...e changed by the user Power on password provides access to a limited set of choices on the Configuration Setup Utility program main menu This might include changing or deleting the power on password I...

Page 36: ...bypass the power on password 4 Restart the server then start the Configuration Setup Utility program and change the power on password as described in steps 1 through 5 above 5 Turn the server off aga...

Page 37: ...again Note A message appears if the two passwords do not match If this happens press Enter to return to the Administrator Password menu 4 Select Change Administrator Password to save the new password...

Page 38: ...erver to run in disketteless and monitorless operation You can specify the startup sequence the server is to use to determine the device from which the operating system loads For example you can defin...

Page 39: ...until you restart the server Cache Control Select this choice to define the microprocessor cache state as enabled or disabled and to define the microprocessor cache type as Write back or Write throug...

Page 40: ...results in automatic configuration of a PCI device If a conflict does occur see Resolving Configuration Conflicts Multiple function PCI adapters use more than one interrupt When you install one of th...

Page 41: ...define the system resources that the device needs If the settings are incorrect or set to use a resource that cannot be shared a conflict occurs and the device will remain deactivated by the configura...

Page 42: ...lex mode In this case if you want the network to operate in full duplex mode you must manually override the settings to obtain a full duplex connection To do this your server must have a device driver...

Page 43: ...ollowing World Wide Web address http www pc ibm com us compat If you need additional Ethernet connections you can install an Ethernet adapter such as an IBM 10 100 Ethernet adapter Review your network...

Page 44: ...ernet controllers 4 Change the PermaNet Server Feature keyword to TRUE and specify the Primary and Standby slots that contain the redundant pair Refer to System Board Illustration on page 168 for the...

Page 45: ...ssociated with the integrated Ethernet controller can vary depending upon the configuration of the Netfinity 5000 server To determine the slot number load the driver with no parameters The driver will...

Page 46: ...Configure View Host Adapter Settings To view or change the SCSI controller settings select Configure View Host Adapter Settings and follow the directions on the screen This menu has the following choi...

Page 47: ...select SCSI Disk Utilities from the SCSISelect Utility program menu To use the utility program select a drive from the list Read the screens carefully before making a selection Note If the following...

Page 48: ...evel format erases all data and programs 1 If the hard disk drive is working make a backup copy of all the files and programs on the hard disk drive 2 Select Format Disk then follow the instructions o...

Page 49: ...ation Steps All Bays 59 Installing or Removing Drives in Bays A and B Removable Media 60 Installing or Removing a Drive in Bay C Diskette Drive 62 Installing or Removing Drives in Bays 1 through 5 Har...

Page 50: ...r monitor and any other options you intend to install 3 Place your server in a location that is dry Rain or spilled liquids might damage your server 4 Have a supply of 1 MB and 2 MB 3 5 inch diskettes...

Page 51: ...e unplugging any power cords also known as power cables When reassembling your server you must reconnect the telephone line after you plug in the power cords 2 Unplug all the power cords from electric...

Page 52: ...ly Handle adapters and memory modules by the edges Never touch any exposed circuitry Prevent others from touching components When you are installing a new option touch the static protective package co...

Page 53: ...r convenience during these procedures you might prefer to remove the door completely a Locate the flange on the top edge of the front door near the hinge b Press the flange downward while pressing out...

Page 54: ...the front of the server does not turn off the electrical current supplied to the server The server also might have more than one power cord To remove all electrical current from the server ensure that...

Page 55: ...s at the bottom and pull the bezel out from the server front 6 Install or remove the desired options Option Go To Adapters Working with Adapters on page 49 Memory modules Working with Memory Modules o...

Page 56: ...orm this step before disconnecting the power cord 6 CAUTION The Power on switch on the front of the server does not turn off the electrical current supplied to the server The server also might have mo...

Page 57: ...bezel 1 Locate the blue bezel release lever on the top of the server in the right front corner 2 Move the lever toward the right following the curve of the lever opening Bezel Release Lever 3 Lift the...

Page 58: ...ules on page 54 Internal drives Installing or Removing Internal Drives on page 56 Microprocessors Installing Microprocessors on page 66 Power supply Installing or Replacing the Power Supply on page 71...

Page 59: ...CI bus 0 Both PCI buses are primary buses when the system scans the buses to see what devices are on them it scans PCI bus 0 first 2 You can install ISA adapters in the shared slots 1 and 2 Note If an...

Page 60: ...Sensitive Devices on page 42 Read the documentation that comes with the option 1 Review the instructions that come with the adapter to determine if the adapter must be installed in a certain slot othe...

Page 61: ...d support installed for that slot Each card support is also identified on the tab as ISA or PCI Note You might find it easier to replace the card support with the appropriate color card support if you...

Page 62: ...ort toward the system board until the tab clicks into place c If you removed the card support bracket from the server replace it in the server now 5 Touch the static protective package to any unpainte...

Page 63: ...clamp is locked into place e If necessary connect any internal cables to the adapter Refer to the documentation that comes with the option f If you removed the card guide retaining clip in step 4a on...

Page 64: ...with connector J15 For example when installing two 256 MB DIMMs install the DIMMs in memory connectors J15 and J16 6 After installing or removing a DIMM you must save the new configuration information...

Page 65: ...rmly straight down into the connector The retaining clips on both sides of the connector automatically come up into the notches on the sides of the DIMM when the DIMM is properly seated Notch Note Add...

Page 66: ...read other types of media Location of Bays Internal drives are installed in bays The bays are referred to as bay A bay B bay C bay 1 bay 2 and so on The following illustrations show the locations of...

Page 67: ...r on one end of this cable attaches to the system board The primary diskette drive installed in your server usually known as drive A is attached to the connector on the other end of this cable Note Th...

Page 68: ...aughterboard SAF TE on the DASD backplane Use the SCSISelect Utility program to view the SCSI IDs of SCSI devices in your server See Using the SCSISelect Utility Program on page 35 for more informatio...

Page 69: ...at come with the SCSI device for more information about termination Preinstallation Steps All Bays Before you begin be sure you have Read Electrical Safety on page 41 and Handling Static Sensitive Dev...

Page 70: ...ay C Diskette Drive on page 62 To install a hard disk drive go to Installing or Removing Drives in Bays 1 through 5 Hard Disk Drives on page 63 Rack model 5 4 3 2 1 C B A Installing or Removing Drives...

Page 71: ...n requirements see Termination Requirements on page 59 4 Position the drive with the connectors facing the rear of the server 5 Slide the drive into the bay until it stops 6 Reinstall and tighten the...

Page 72: ...on page 76 To install a drive in bay C 1 If you have not done so remove the server cover and front bezel See Preparing to Install Options on page 43 2 Using the instructions that come with the drive...

Page 73: ...model install the rack model in the rack before installing the hard disk drives Attention To avoid damage to a hard disk drive do not remove the drive from the hot swap bay until it has had time to sp...

Page 74: ...ion at the top of the filler panel tower model or left side of the filler panel rack model and pulling it away from the server Attention To maintain proper system cooling do not operate the Netfinity...

Page 75: ...n is achieved through the DASD backplane b If your Netfinity 5000 server has a RAID adapter or controller you might want to reconfigure your disk arrays after installing hard disk drives consult the d...

Page 76: ...ifferent from the currently installed microprocessor your server operation might be unreliable To prevent this use a microprocessor with the same internal and external clock speed and the same cache s...

Page 77: ...te program Review the applicable README files and use this information to create a Flash Utility Diskette Perform the POST BIOS flash update procedure 2 The microprocessor in your server comes with an...

Page 78: ...m Board Illustration on page 168 b Place your index fingers on the small retainer tabs on the top of the microprocessor Push in toward the microprocessor until the tabs release Note The illustrations...

Page 79: ...processor connector on the system board and slide it into the guides Press the microprocessor down until it snaps into place and is fully seated in the connector 8 Pull outward on the retainer tabs 9...

Page 80: ...server supports See http www pc ibm com netfinity on the World Wide Web If your operating system does support SMP refer to your operating system documentation You might need to make changes so that th...

Page 81: ...75 watt power module With the optional second power supply installed if a problem occurs with any of the power modules the remaining two power modules supply the needed 350 watts of power The LEDs on...

Page 82: ...ation about SCSI configurations supported see http www pc ibm com netfinity 2 Do not exceed the following cable lengths If you connect one or more Fast SCSI devices to the SCSI controller the total le...

Page 83: ...ons To attach an external option 1 Turn off the server and all attached devices 2 Follow the instructions that come with the option and the illustration in Input Output Connectors on page 12 to connec...

Page 84: ...erver Before you begin Obtain the following A U bolt A flat blade screwdriver An adjustable wrench A 19 mm 3 4 in U bolt or wire rope similar to National Manufacturing No 3230 Stock No 176 735 Threade...

Page 85: ...pleting the Installation on page 76 if you need additional information 4 Thread the cable through the U bolt and around an object that is not a part of or permanently secured to the building structure...

Page 86: ...Model Installation 1 Install the cover on the server a Align the left side cover with the left side of the server about 25 mm 1 inch from the front of the server place the bottom of the left side cov...

Page 87: ...the bezel toward the server front until the bezel clicks into place 3 Replace the server door if it was removed a Set the door on the bottom hinge b Press the flange downward while pressing the top of...

Page 88: ...ack of the server then plug the power cords into properly grounded electrical outlets 6 If you have a modem or fax machine attached to the server reconnect the telephone line to the wall outlet and th...

Page 89: ...the cover toward the front of the server until the cover clicks into place Note Be sure the front edge of the cover is flat against the server c Turn the captive thumbscrew 1 until the cover is secure...

Page 90: ...Installation 3 Attach the monitor keyboard and power cables to the corresponding connectors on the server Refer to the rack documentation for instructions 80 Netfinity 5000 Server Hardware Information...

Page 91: ...k Enclosure on page 102 and then go to Updating the Server Configuration on page 82 Otherwise continue with the following instructions to secure the rack model in the rack a Slide the rack model into...

Page 92: ...r 6 Solving Problems for information on correcting this situation 2 When a hard disk drive is added and you want to include it in your startup sequence use the Start Options selection of the Configura...

Page 93: ...ion of this Server Library for information about configuring serial ports A and C Serial ports transfer data asynchronously they can transmit any number of bits at any time with no restriction on the...

Page 94: ...the system management processor The connector on the back of the server and the pin number assignments are the same as for the serial ports 1 5 6 9 Table 4 on page 83 shows the pin number assignments...

Page 95: ...l Port EPP Extended Capability Port ECP Table 5 shows the pin number assignments for the parallel port connector The signal names for all three modes are shown SPP and ECP signal names are the same EP...

Page 96: ...nnector Table 6 Video Port Connector Pin Number Assignments Pin Signal 1 Red 2 Green or monochrome 3 Blue 4 Not connected 5 Ground 6 Red ground 7 Green ground or monochrome ground 8 Blue ground 9 5v D...

Page 97: ...a mouse or other pointing device 6 4 2 1 3 5 Table 7 shows the pin number assignments for the keyboard and auxiliary device port connectors Table 7 Keyboard and Auxiliary Device Port Connectors Pin N...

Page 98: ...op 68 pin 16 bit cable is installed in your server One drop is connected to the backplane the other drop can connect to an additional SCSI removable media device not a hard disk drive This cable is co...

Page 99: ...Data 5 12 Ground 46 Data 6 13 Ground 47 Data 7 14 Ground 48 Data P0 15 Ground 49 Reserved 16 Ground 50 PRSN 17 Terminal power 51 Terminal power 18 Terminal power 52 Terminal power 19 Reserved 53 Rese...

Page 100: ...ple attachment points A hub has multiple ports where peripherals can be attached USB provides 12 megabits per second Mbps bandwidth with a maximum of 63 peripherals and a maximum signal distance of fi...

Page 101: ...t the cabling in the network be Category 5 or higher See Configuring the Ethernet Controller on page 32 for additional information about the Ethernet controller Table 10 shows the pin number assignmen...

Page 102: ...y 5000 server is a tower model and you want to install it as a rack model in a server rack enclosure you must order the Netfinity Rack Mount Kit This kit contains the appropriate front top and bottom...

Page 103: ...ur server and options Review the documentation that comes with your rack enclosure for additional safety cabling and operating considerations To ensure cabinet stability install the servers starting f...

Page 104: ...ipped 0 08 kVA Maximum configuration 0 52 kVA Total Power Available for Drives Nominal Operating Current allowed 5 V dc line 5 3 A 12 V dc line 5 0 A Heat Output Approximate heat output in British The...

Page 105: ...formation in your rack enclosure documentation Turn off the server if it is on Refer to your rack enclosure documentation for additional information on preparing the rack Preparing the Server In this...

Page 106: ...re the openings in the bracket align with the power supply LEDs and the fan c Attach the bracket with the two screws you removed in step 1a 2 Attach the inner slide section of each slide rail to the s...

Page 107: ...ing the holes Secure the template in place with tape b Mark the holes for the slide brackets and cage nuts If you prefer mark all the cage nut positions on the rack at this time c Carefully remove the...

Page 108: ...lide bracket to the left rear side of the rack enclosure 1 Align the holes on the slide bracket with the cage nuts on the rear mounting rail 2 From the rear of the rack enclosure insert two long screw...

Page 109: ...rail so that it is flush with the outer edge of the mounting rail and tighten the screws c Attach the slide bracket to the right rear of the rack enclosure 1 Align the holes on the bracket with the c...

Page 110: ...nut then tighten the screws Notes 1 You can choose to wait to attach the cable management arm to the rack until after you have attached the other end of the cable management arm to the server 2 To fa...

Page 111: ...Netfinity 5000 server horizontally with the 3 5 inch drive bays on the top 3 Align the inner slides on the sides of the server with the slide rails then slide the server onto the outer slide until th...

Page 112: ...e 100 and 5b on page 101 7 Attach the monitor keyboard and power cables to the corresponding connectors on the server Refer to the rack enclosure documentation for instructions 8 Attach the cables to...

Page 113: ...urations installing options in the rack model might be more convenient if you remove the server from the rack enclosure For example you might prefer to remove the server if you are installing an inter...

Page 114: ...ephone line from the wall outlet and the server Note If you are in the United Kingdom you must perform this step before disconnecting the power cord 4 Disconnect all cables and power cords from the re...

Page 115: ...elf Test POST 110 POST Beep Codes 110 Error Messages 110 Troubleshooting Charts 111 Option Diskettes 111 Diagnostic Test Programs 111 Navigating Through the Diagnostic Tests 112 Running Diagnostic Tes...

Page 116: ...3 Power Supply LEDs 153 LED Diagnostics 154 Recovering BIOS 157 Checking the System for Damage 158 After Dropping It 158 After Spilling Liquid on It 158 Replacing the Battery 159 108 Netfinity 5000 Se...

Page 117: ...of testing the system board memory and other standard features of your Netfinity 5000 server You can also use them to test some external devices Also if you cannot determine whether a problem is caus...

Page 118: ...problems a single beep sounds and the first screen of your operating system or application program appears If POST detects a problem an error message appears on your screen A single problem can cause...

Page 119: ...to correct the problems Option Diskettes An optional device or adapter might come with an Option Diskette Option Diskettes usually contain option specific diagnostic test programs or configuration fil...

Page 120: ...stic Utility menu you can select the tests the way the tests run and the number of times the tests run Notes 1 To run the diagnostic test programs you must start the server with the highest level pass...

Page 121: ...contents interrupt request IRQ use direct memory access DMA use device drivers and so on by selecting Hardware Info from the top of the screen If the hardware checks out OK but the problem persists d...

Page 122: ...system board and microprocessor test Action Have the system serviced 114 An adapter read only memory ROM error occurred Action Remove the options If you can start the server without the options insta...

Page 123: ...pears have the system serviced The server can be used until the system is serviced but any application programs that use the date and time will be affected 164 A change in the memory configuration occ...

Page 124: ...tion Setup Utility program select System Information then select Product Data If the problem persists have the system serviced 188 A vital product data VPD error occurred Action Have the system servic...

Page 125: ...d Setup on page 28 2 If the problem persists try the DIMM in a different memory socket If the error occurs in the new location the DIMM is faulty replace the failing DIMM Otherwise have the system ser...

Page 126: ...page 50 For information about setting interrupts see The Configuration Setup Utility 1600 POST is unable to communicate with the system management processor Action 1 If the Service Processor Error LED...

Page 127: ...er might be defective Action 1 Make sure that the memory address for all other adapters are set correctly in the Configuration Setup utility programs If the memory resource settings are not correct ch...

Page 128: ...ed correctly have the system serviced 2462 A video memory configuration error occurred Action 1 Make sure that the monitor cables are correctly and securely connected to the server 2 If the problem pe...

Page 129: ...oprocessor Action Update the system BIOS to a level that supports the microprocessors installed in the server See the Getting Help Information section of this Server Library for information about obta...

Page 130: ...croprocessor in the secondary microprocessor connector is the boot processor and the microprocessor in the primary microprocessor connector is the application processor One short beep If one beep occu...

Page 131: ...g used replace the failing video adapter One long and two short beeps This beep combination indicates that a video I O adapter ROM is not readable or the video subsystem is defective If you hear this...

Page 132: ...er tick interrupt test has failed Interval timer channel 2 test has failed RAM test has failed above address hex 0FFFF Time of Day clock test has failed Serial port test has failed Parallel port test...

Page 133: ...tes the exact test failure that was encountered These codes are for trained service personnel and are not listed here They can be found in the IBM Netfinity 5000 Hardware Maintenance Manual which is a...

Page 134: ...Processor and system boards Action Have the system serviced Function Serial Port Messages 011 Result Test Specific String Failed On system board Action Have the system serviced Failed On system board...

Page 135: ...or Messages 089 Result Test Specific String Failed Secondary microprocessor in socket number U6 Note The Secondary Microprocessor Error LED will be on See System Board Illustration on page 168 for the...

Page 136: ...have the system serviced Function Status Display Messages 180 Result Test Specific String Failed Information LED panel Action Have the system serviced Failed Diagnostics LED panel Action Have the syst...

Page 137: ...Illustration on page 168 for the location of the LED Action 1 Reseat the primary microprocessor in connector U2 2 If the problem persists replace the primary microprocessor If the problem persists ha...

Page 138: ...failed In a RAID configuration this message indicates the logical disk that failed rather than a specific hard disk drive You will need to use your knowledge of the RAID arrays on the server to determ...

Page 139: ...That Prevent Proper Testing The following tables display failures that occur during diagnostics that prevent proper testing of the hardware Function Microprocessor Messages 089 Result Test Specific St...

Page 140: ...ining updates 3 If the problem persists replace the secondary microprocessor and run the microprocessor diagnostic program again If the problem persists have the system serviced Function System Memory...

Page 141: ...problem persists have the system serviced Warning Test setup error Cache is disabled Use system setup to enable before retrying the test Action Use the Cache Control selection in the Advanced Setup me...

Page 142: ...rmation section of this Server Library for information about obtaining updates 2 If the problem persists replace the secondary microprocessor and run the diagnostic program again If the problem persis...

Page 143: ...Ds in the same SCSI chain A missing or improperly installed SCSI terminator A defective SCSI terminator An improperly installed cable A defective cable Action Verify that The external SCSI devices are...

Page 144: ...t IRQ setting might not be valid or the EEPROM information might be incorrect Action Make sure the IRQ settings are correct in the Configuration Setup utility programs See PCI Bus Control on page 29 f...

Page 145: ...rviced PCNTNW NW 091 The hardware configuration conflicts Explanation You tried to load a new frame type for the existing controller The hardware assumptions made in doing so are incorrect This error...

Page 146: ...otocol Manager Explanation The NDIS stack is not configured correctly Action Check and correct your configuration PCNTND 6 Out of memory while allocating buffers Explanation The driver could not alloc...

Page 147: ...terrupt request IRQ setting xx in the PROTOCOL INI file does not match the hardware IRQ setting Action Remove the IRQ setting from the PROTOCOL INI file or change the IRQ setting in the PROTOCOL INI f...

Page 148: ...arch specified PCI device not found Explanation The driver cannot locate the Ethernet controller on the PCI bus Action Run the NETCONFIG program to search for another Ethernet controller Verify that t...

Page 149: ...tility pnt0 17 Device fault Reset initiated Explanation The SunSoft Solaris driver has been reset due to a device fault Action Verify that additional Ethernet adapters are present or replace the Ether...

Page 150: ...he server Action Modify your hardware settings Run the NETCONFIG program to search for another Ethernet controller pnt0 26 The DMA number is not necessary for PCI device Explanation The Ethernet adapt...

Page 151: ...ystem must be turned on If the system is on and the tray does not eject insert the end of a paper clip into the manual tray release opening If the drive still does not work correctly have the system s...

Page 152: ...e location of the monitor Magnetic fields around other devices such as transformers appliances fluorescent lights and other monitors can cause screen jitter or wavy unreadable rolling or distorted scr...

Page 153: ...still exists or there was no indication of PCI problems have the system serviced Intermittent Problems Action A problem occurs only occasionally and is difficult to detect Verify that 1 All cables and...

Page 154: ...test from the Diagnostic Utility menu The system might have detected a bad memory module and automatically reallocated memory to enable you to continue to operate If the memory tests fail have the sy...

Page 155: ...Getting Help Information section of this Server Library for the 2 The serial port is enabled and is assigned a unique address 3 Make sure that the device is not connected to the management port C Note...

Page 156: ...s with the software to verify memory requirements Note If you have just installed an adapter or memory you might have a memory address conflict 2 The software is designed to operate on your system 3 O...

Page 157: ...ing the integrated Ethernet controller manually to match the speed and duplex mode of the hub Check the Ethernet lights on the information panel These lights indicate whether a problem exists with the...

Page 158: ...y for World Wide Web addresses Run the network diagnostic program If the problem still exists have the system serviced Ethernet Link Status light does not light Check the following Make sure that the...

Page 159: ...for PCI devices some devices do not function well when they share an interrupt with a dissimilar PCI device Try changing the IRQ assigned to the Ethernet adapter or the other device See Resolving Conf...

Page 160: ...hardware configuration setup Changing the Software Configuration Setup The best way to resolve memory address conflicts is to change the software configuration by changing the addresses that the EMS d...

Page 161: ...see Power Supply LEDs System board See System Board LEDs on page 168 for locations of the LEDs on the system board Power Supply LEDs The AC Power LEDs on the power supply provide status information a...

Page 162: ...he system serviced SMI LED on A system management interrupt occurred This is an indication of service processor activity and is not an error Actions No action is required PCI 1 LED on An error occurre...

Page 163: ...Actions 1 Turn off the Netfinity 5000 server reseat the VRM and restart the Netfinity 5000 server 2 If the problem persists replace the VRM If the problem persists have the system serviced Primary Mic...

Page 164: ...escription DASD 1 LED on A hot swap hard disk drive has failed Actions 1 Check the error log for additional information If the error log indicates a temperature problem and the fans are working correc...

Page 165: ...S from the BIOS recovery files on the diskette To recover the BIOS 1 See Preparing to Install Options on page 43 through Preparing a Tower Model on page 44 or through Preparing a Rack Model on page 46...

Page 166: ...the diagnostic tests from diagnostic utility menu For information about running tests see Running Diagnostic Test Programs on page 112 After Spilling Liquid on It If liquid gets on the keyboard 1 Tur...

Page 167: ...ion about battery disposal If you replace the original lithium battery with a heavy metal battery or a battery with heavy metal components be aware of the following environmental consideration Batteri...

Page 168: ...ing gently on the clip 3 Insert the new battery a Tilt the battery so that you can insert it into the front of the socket under the battery clip b As you slide it under the battery clip press the batt...

Page 169: ...ns specifications These specifications include product dimensions environmental operating requirements system board layout and jumper settings This chapter contains Record the Identification Numbers 1...

Page 170: ...ion numbers are located near the bottom of the front bezel On the rack model the model number is located to the right of the 5 25 inch drive bays Note Two keys are provided with your server Store the...

Page 171: ...you need extra space to write new values later when you update your system s configuration Record in the following table the types and SCSI IDs for drives or devices attached to your server If you at...

Page 172: ...cache size and type and the same clock speed System Information Product Data Machine Type Model Flash EEPROM Revision Level System Board Identifier System Serial Number BIOS Date BIOS Revision Number...

Page 173: ...r Device Enabled Type CD ROM Size 650 MB Transfer selection Autoconfigure Transfer Mode PIO mode 3 LBA Supported System Security Power On Password Power On Password On Allow Unattended Boot On Adminis...

Page 174: ...rnet Enable Slot 5 Enabled Slot 4 Enabled Slot 3 Enabled Slot 2 Enabled Slot 1 Enabled Cache Control Processor Cache Type Write Back Processor 1 Cache State Enabled Processor 1 Cache Size 512 KB Memor...

Page 175: ...ctor J22 64 MB 128 MB 256 MB Total Memory Record expansion slot configuration information for your server in the following table Table 16 Expansion Slot Configuration Information Slot Type IRQ DMA I O...

Page 176: ...rvice Processor error LED CR49 6 DIMM 1 error LED CR13 7 DIMM 2 error LED CR14 8 DIMM 3 error LED CR21 9 DIMM 4 error LED CR22 1 System management interrupt SMI LED CR29 11 Non maskable interrupt NMI...

Page 177: ...J29 19 Reserved J31 2 Power on switch panel J34 21 RS 485 connector J35 22 Reserved J37 23 Reserved J36 24 Reserved J41 25 Reserved J39 26 Reserved J32 27 ISA connector J40 28 PCI ISA connector PCI b...

Page 178: ...OS recovery using boot block boot block recovery The recovery boot block is in a protected area of flash memory that cannot be overwritten When the BIOS becomes corrupted for example if a power failur...

Page 179: ...cess to the server through one of the following methods Enter the administrator password at the power on prompt if an administrator password has been set If necessary see Using the Administrator Passw...

Page 180: ...server power cord 2 Remove the server cover see Preparing to Install Options on page 43 3 Locate the jumper block removing any adapters or components that may hinder access to the jumper block 4 Do o...

Page 181: ...plane For the tower model these two pins are jumpered for the rack model the jumper usually is removed 3 4 A1 Reserved No jumper 5 6 A2 These pins are always jumpered Tower Addressing Rack Reversed Ad...

Page 182: ...and CSA certified cord set consisting of a minimum 18 AWG Type SVT or SJT three conductor cord a maximum of 15 feet in length and a parallel blade grounding type attachment plug rated 15 amperes 125 v...

Page 183: ...ria Togo Tunisia Turkey former USSR Vietnam former Yugoslavia Zaire Zimbabwe 13F9997 Denmark 14F0015 Bangladesh Burma Pakistan South Africa Sri Lanka 14F0033 Antigua Bahrain Brunei Channel Islands Cyp...

Page 184: ...us with application software T 2 A program written for or by a user that applies to the user s work such as a program that does inventory control or payroll 3 A program used to connect and communicate...

Page 185: ...or communication interpretation or processing Operations can be performed upon data by humans or by automatic means T 2 Any representations such as characters or analog quantities to which meaning is...

Page 186: ...a computer hardware 1 All or part of the physical components of an information processing system such as computers or peripheral devices T 2 The equipment as opposed to the programming of a computer 3...

Page 187: ...ical and mechanical interface between the twisted pair link segment and the medium attachment unit MDI X A port on a 10BASE T repeater that performs the crossover function medium A physical material i...

Page 188: ...ge while the data is being operated on processor A functional unit that interprets and executes instructions A processor consists of at least an instruction control unit and an arithmetic and logic un...

Page 189: ...e of operating independently of a controlling system and usually having a single purpose such as displaying video or reading from and writing to hard disks A subsystem can be integrated into the syste...

Page 190: ...to point cabling with no defined maximum node count Maximum fiber optic cable distance is 0 5 2 km depending on system configuration Covered by section 16 17 and 18 drafts of the IEEE 802 3 Ethernet...

Page 191: ...ng 27 Advanced Setup Cache Control 28 PCI Bus control 28 Advanced Systems Management Adapter air circulation 17 78 94 air vents 17 altitude of server 95 American National Standards Institute ANSI 58 A...

Page 192: ...s 22 hardware configuration 152 jumper settings 172 memory addresses 31 PCI interrupt requests 29 software configuration 152 chassis bracket 104 circulation air 17 cleaning the monitor 17 clearances f...

Page 193: ...59 microprocessor upgrade 66 controller Ethernet 91 136 baud rates 32 Ethernet problems 149 controller continued network 91 SCSI problems 135 video 152 controls 7 cover installing 76 79 release lever...

Page 194: ...143 purpose 56 removing internal 56 SCSI 58 sizes 56 tape 56 types 56 drivers device 31 32 34 dropped server 158 dual inline memory module DIMM See also memory module DIMM description 54 installing or...

Page 195: ...n bays 14 expansion slots adapter 49 adapter locations 163 169 location 12 Extended Capabilities Port ECP 23 extended data output EDO memory 54 extension cords 17 external device records 163 167 drive...

Page 196: ...onfiguring legacy adapters 30 connector location 49 ISA Legacy 30 J jumper changing 172 on DASD backplane 173 K keyboard angle of 16 arm and wrist position 16 connector 12 87 number lock 28 port 87 pr...

Page 197: ...nued connector locations 54 default settings 165 167 device records 164 problems 146 size errors 55 memory module DIMM buffered extended data output EDO 54 device records 167 installing 54 purpose 54...

Page 198: ...laser compliance statement x safety information vi Novell NetWare messages 136 number lock NumLock 28 O occasional problems 145 office space arranging 16 operating system compatibility 67 Option Disk...

Page 199: ...wer cord strain relief bracket caution 17 power on password bypassing 171 deleting 26 features 25 forgotten 171 on boot 25 power on password continued setting or changing 25 26 27 power on self test P...

Page 200: ...replacement batteries ordering 159 replacing keys 162 microprocessor 68 replacing continued system board 27 requirements for terminating SCSI devices 59 resolving configuration conflicts 30 retaining...

Page 201: ...e rail 97 slot adapter 50 expansion 49 50 ISA bus 49 slot continued PCI bus 49 position adapter 50 SMP symmetric multiprocessing 4 software error 111 148 problems 148 solving problems configuration co...

Page 202: ...ver rack model installing 79 removing 47 tower model connectors 12 tower model continued controls 7 drive locations 59 expansion bays 14 preparing for installation 44 status indicators 9 transceiver 9...

Page 203: ...video port 86 view front 7 rear 12 virus checking 28 vital product data VPD 6 voltage regulator feature 66 voltage regulator module VRM 66 VPD vital product data 6 W weight of server 95 Windows NT Se...

Page 204: ...IBM Part Number 01K7717 Printed in U S A September 1998 1K7717...

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