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IBM eServer xSeries 235 Type 8671, Maintenance & Troubleshooting

The IBM eServer xSeries 235 Type 8671 offers exceptional performance and reliability for your business needs. Ensure seamless installation of various options with the comprehensive Option Installation Manual, available for free download at manualshive.com. Get started with your xSeries 235 and unleash its full potential with this user-friendly manual.

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Ethernet controller messages

The integrated Ethernet controller might display messages from certain device
drivers. The latest information available concerning these messages will be made
available at the IBM Support Web site at http://www.ibm.com/pc/support.

Chapter 3. Diagnostics

39

Summary of Contents for eServer xSeries 235 Type 8671

Page 1: ...xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide ERserver ...

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Page 3: ...xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide ERserver ...

Page 4: ... are periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or the program s described in this publication at any time This publication was developed for products and services offered in the United States of America IBM may not offer the products services or features discussed i...

Page 5: ...o determine if the component being replaced is a customer replaceable unit CRU or a FRU Important safety information Be sure to read all caution and danger statements in this book before performing any of the instructions See Safety information on page 163 Leia todas as instruções de cuidado e perigo antes de executar qualquer operação Prenez connaissance de toutes les consignes de type Attention ...

Page 6: ...nte todas las declaraciones de precaución y peligro ante de llevar a cabo cualquier operación Online support You can download the most current diagnostic BIOS flash and device driver files from http www ibm com pc support on the World Wide Web iv xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide ...

Page 7: ...p and Installation CD 18 ServerGuide features 18 Setup and configuration overview 19 System Partition 20 Typical operating system installation 20 Setting up or updating multiple servers 21 Installing your operating system without ServerGuide 21 Using ServeRAID Manager 22 Configuring the Gigabit Ethernet controller 22 High performance Ethernet modes 23 Ethernet port connector 23 Updating the integr...

Page 8: ...stalling the adapter support bracket 54 Working with adapters 56 Adapter considerations 57 Installing a hot plug adapter slots 5 and 6 59 Installing a non hot plug adapter any slot 61 Cabling example for a ServeRAID controller 63 Working with the 3 Pack Ultra320 Hot Swap Expansion option 67 Installing the 3 Pack Ultra320 Hot Swap Expansion option 68 Installing internal drives 71 Internal drive bay...

Page 9: ...ation panel 115 Diskette drive 116 DASD backplane 117 Power supply non hot swap 118 Front fan housing 119 Hot swap card 120 Diagnostics panel card 121 Power reset card 122 Chapter 6 Symptom to FRU index 125 Beep symptoms 125 No beep symptoms 128 Diagnostic panel system error LED 128 Diagnostic error codes 130 Error symptoms 134 Power supply LED errors 141 POST error codes 141 Service processor err...

Page 10: ... 166 Grounding requirements 167 Safety notices multi lingual translations 167 Appendix C Notices 197 Edition notice 197 Trademarks 198 Important notes 198 Electronic emission notices 199 Federal Communications Commission FCC statement 199 Industry Canada Class A emission compliance statement 199 Australia and New Zealand Class A statement 200 United Kingdom telecommunications safety requirement 20...

Page 11: ... to this Hardware Maintenance Manual and Troubleshooting Guide the following xSeries 235 Type 8671 documentation is provided with your server v User s Guide The User s Guide provides general information about the server including information about features how to configure the server how to use the ServerGuide Setup and Installation CD and how to get help v Installation Guide This printed publicat...

Page 12: ...e is placed just before the instruction or situation in which damage could occur v Caution These statements indicate situations that can be potentially hazardous to you A caution statement is placed just before the description of a potentially hazardous procedure step or situation v Danger These statements indicate situations that can be potentially lethal or extremely hazardous to you A danger st...

Page 13: ...r of the enclosure v Keyboard port v Mouse port v ATI Rage XL video controller on system board Compatible with SVGA and VGA 8 MB video memory Security features v Door and side cover lock v Power on and administrator passwords v Remote control security settings v Selectable drive startup v Keyboard password v System management security User login password Read only or read write access Dial in call...

Page 14: ...ial number Operator information panel CD eject button CD ROM drive activity LED green Rack configuration Hard disk drive activity LED green Hard disk drive status LED amber Reset button Power control button Cover release latch Operator information panel Power control button shield if installed Model type serial number CD ROM drive activity LED green CD eject button Diskette drive activity LED gree...

Page 15: ...per second the drive is being rebuilt When the LED flashes rapidly three flashes per second the controller is identifying the drive Model type serial number The model type identifies your server model The serial number uniquely identifies your server Cover release latch Slide this latch to release the cover Reset button Press this button to reset the server and run POST Power control button Press ...

Page 16: ... DC power LED green Fan 1 LED Fan 2 LED Ethernet link status LED PCI X slot 5 attention LED PCI X slot 6 attention LED NMI button service use only Server with hot swap power supplies 1 2 AC power LED green AC power LED green DC power LED green DC power LED green Ethernet link status LED PCI X slot 5 attention LED PCI X slot 6 attention LED Power supply 2 Power supply 1 Fan 1 LED Fan 2 LED NMI butt...

Page 17: ...on For any other combination of LEDs see Power supply LED errors on page 141 Operator information panel The following illustration shows the status LEDs on the operator information panel on the front of the server TX RX OK 1 Power on LED POST complete LED Hard disk drive activity LED Information LED System error LED Ethernet transmit receive activity LED Important If the power on LED is off it doe...

Page 18: ...er control button to prevent accidental manual power off This disk known as the power control button shield comes with your server 2 After you plug the power cords of your server into the electrical outlets wait approximately 20 seconds before pressing the power control button During this time the system management adapter is initializing therefore the power control button does not respond v If th...

Page 19: ...t 5 CAUTION The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source 1 2 3 Press the power control button on the front of the server This will put ...

Page 20: ...rver can be placed in Standby mode from the Remote Supervisor Adapter user interface Attention You must disconnect all the server power cords from the electrical outlets to remove all power from the server Complete the following steps to put the server into Standby mode 1 See the operating system documentation for the proper procedure to shut down the operating system Note Each operating system is...

Page 21: ...D Manager on page 22 for more information v ServerGuide Setup and Installation CD The ServerGuide Setup and Installation CD provides software setup tools and installation tools that are specifically designed for your IBM server Use this CD during the initial installation of your server to configure basic hardware features and to simplify your operating system installation See Using the ServerGuide...

Page 22: ... and Time System Security Start Options Advanced Setup Error Logs Save Settings Restore Settings Load Default Settings Exit Setup Configuration Setup Utility Notes 1 You can press F1 to display help information for a selected menu item 2 The choices on some menus might differ slightly depending on the BIOS version in your server Descriptions of the choices available from the main menu are v System...

Page 23: ...e and time This choice appears only on the full Configuration Setup Utility main menu The system time is in a 24 hour format hour minute second v System Security Select this choice to set passwords or the Remote Control Security settings This choice appears only on the full Configuration Setup Utility main menu You can implement two levels of password protection Power on Password Select this choic...

Page 24: ...d PCI configuration This choice appears only on the full Configuration Setup Utility main menu A warning message appears above the choices on this menu to alert you that the system might malfunction if these options are configured incorrectly Follow the instructions on the screen carefully System Partition Visibility Select this choice to indicate whether the System Partition is visible To make th...

Page 25: ...Restore Settings Select this choice to delete your changes v Load Default Settings Select this choice to cancel your changes v Exit Setup If you have made any changes and not saved them the program will prompt you to save the changes or exit without saving the changes Additional Configuration Setup Utility menu choices When you install an IBM Remote Supervisor Adapter in your server you can view a...

Page 26: ...ck You can then start the Configuration Setup Utility program and change the power on password Notes 1 Before changing any switch settings or moving any jumpers turn off the server then disconnect all power cords and external cables 2 Any system board switch or jumper blocks that are not shown in the illustrations in this book are reserved Power on password override switch 6 Changing the position ...

Page 27: ...a built in menu driven configuration utility program that you can use to v Perform a low level format of a SCSI hard disk drive v Set a SCSI device scan order v Set a SCSI ID for a controller Notes 1 The integrated SCSI controller with RAID capabilities in your server supports only RAID level 1 Installing an optional ServeRAID 5i controller provides additional RAID levels See to Using ServeRAID Ma...

Page 28: ...ng them automatically If a later version of the ServerGuide program is available you can download a free image of the ServerGuide Setup and Installation CD or you can purchase the CD To download the latest ServerGuide program go to the IBM ServerGuide Web page at http www ibm com pc qtechinfo MIGR 4ZKPPT html To purchase the latest ServerGuide Setup and Installation CD see the ServerGuide Updates ...

Page 29: ...v Includes an online README file with links to tips for your hardware and operating system installation Setup and configuration overview When you use the ServerGuide Setup and Installation CD you do not need setup diskettes You can use the CD to configure any supported IBM server model The ServerGuide program checks your system BIOS service processors and other system hardware to determine if syst...

Page 30: ...ug and Play adapters are configured automatically Non Plug and Play adapters or non IBM adapters might require switch settings additional device drivers and installation after the operating system is installed See the documentation that comes with the adapter 2 Diagnostics for your server come in BIOS code or on a separate diagnostics CD System Partition The ServerGuide program creates a 50 MB Sys...

Page 31: ...ystem takes control to complete the installation Setting up or updating multiple servers You can use the ServerGuide program to create diskettes that help you set up or update multiple servers You can modify information on the diskettes as you use them to set up or update other servers Note Availability and function can vary by server model and by the hardware that is installed You can create a se...

Page 32: ...X capability which enables simultaneous transmission and reception of data on the Ethernet local area network LAN You do not need to set any jumpers or configure the controller for your operating system before you use the Ethernet controller However you must install a device driver to enable your operating system to address the Ethernet controller The device drivers are provided on the ServerGuide...

Page 33: ...e Update Utility program for your server from the IBM Support Web site at http www ibm com pc support Then run the Integrated System Management Firmware Update Utility program to create a diskette to use to update the ISM firmware This diskette updates the ISM firmware only and does not affect any device drivers Complete the following steps to update the ISM firmware 1 Turn off your server 2 Inser...

Page 34: ...24 xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide ...

Page 35: ...occur the next time you run the test A failed system might be part of a shared DASD cluster two or more systems sharing one or more external storage devices Before you run diagnostics verify that the failing system is not part of a shared DASD cluster A system might be part of a cluster if v The system is identified as part of a cluster v One or more external storage units are attached to the syst...

Page 36: ...anel System Error LED if it is on see Diagnostic panel system error LED on page 128 8 Check the System Error log If an error was recorded by the system see Chapter 6 Symptom to FRU index on page 125 9 Start the diagnostic programs 10 Check for the following responses v One beep v Readable instructions or the main menu 003 DID YOU RECEIVE BOTH OF THE CORRECT RESPONSES NO Find the failure symptom in...

Page 37: ...e major components of your server See Diagnostic programs and error messages on page 29 for more information v Light Path Diagnostics Your server has light emitting diodes LEDs to help you identify problems with server components These LEDs are part of the Light Path Diagnostics that are built into your server By following the path of LEDs you can quickly identify the type of system error that occ...

Page 38: ... the service processor You can view the contents of the System Error log from the Configuration Setup Utility program or from the diagnostic programs Viewing error logs from the Configuration Setup Utility program Start the Configuration Setup Utility program then select Error Logs from the main menu See Starting the Configuration Setup Utility program on page 12 for more information Viewing error...

Page 39: ... a hard disk drive ignore any message that indicates that the BIOS is not installed Diagnostic programs and error messages The server diagnostic programs are stored in upgradeable read only memory ROM on the system board These programs are the primary method of testing the major components of your server Diagnostic error messages indicate that a problem exists they are not intended to be used to i...

Page 40: ...t discovers an error User Aborted This result occurs when you stop the diagnostic test before it is complete Not Applicable This result occurs when you specify a diagnostic test for a device that is not present Aborted This result occurs when the test could not proceed for example because of the system configuration Warning This result occurs when a possible problem is reported during the diagnost...

Page 41: ...iew server configuration information such as system configuration memory contents interrupt request IRQ use direct memory access DMA use device drivers and so on by selecting Hardware Info from the top of the screen If the diagnostic programs do not detect any hardware errors but the problem persists during normal server operations a software error might be the cause If you suspect a software prob...

Page 42: ...ystem error that occurred see Light Path Diagnostics on page 34 Your server is designed so that any LEDs that are illuminated remain illuminated when the server shuts down provided that the ac power source is good and the power supplies can supply 5 V dc current to the server This feature helps you isolate the problem if an error causes the server to shut down See System board LED locations on pag...

Page 43: ...ion LED flashes approximately once per second when it is on The meaning of the attention LEDs is defined by your operating system See your operating system documentation to determine if your operating system supports hot plug PCI adapters and if so what the attention LEDs indicate The following table describes the adapter power and attention LEDs Table 4 Adapter power and attention LEDs Power LED ...

Page 44: ... Fan 2 LED NMI button service use only For more information about the ac and dc power LEDs see Power supply LED errors on page 141 Light Path Diagnostics If the system error LED in the operator information panel on the front of the server is on one or more LEDs inside the server might be on Use the Light Path Diagnostics panel to quickly identify the type of error that occurred For LED locations s...

Page 45: ...ormation about the service processor Remind button You can use the Remind button to place the front panel system error LED into the Remind mode By pressing the button you acknowledge the failure but indicate that you will not take immediate action If a new failure occurs the system error LED will turn on again In the Remind mode the system error LED flashes every 2 seconds The system error LED rem...

Page 46: ...ct 1 Update POST BIOS from the menu that contains various flash update options 8 When prompted as to whether you want to save the current code to a diskette press N 9 When prompted to choose a language select a language from 0 to 7 and press Enter to accept your choice 10 Do not restart your server at this time 11 Remove the BIOS flash diskette from the diskette drive 12 Turn off the server and di...

Page 47: ...etermine whether the hub supports auto negotiation If it does not try configuring the integrated Ethernet controller manually to match the speed and duplex mode of the hub v Check the Ethernet controller LEDs on the operator information panel and on the rear of the server These LEDs indicate whether a problem exists with the connector cable or hub The Ethernet transmit receive activity LED on the ...

Page 48: ...eceive activity LED does not work Check the following v Make sure that you have loaded the network device drivers v The network might be idle Try sending data from this server v Run diagnostics on the LEDs Data is incorrect or sporadic Check the following v Make sure that you are using Category 5 or higher cabling when operating the server at 100 Mbps or at 1000 Mbps v Make sure that the cables do...

Page 49: ...ated Ethernet controller might display messages from certain device drivers The latest information available concerning these messages will be made available at the IBM Support Web site at http www ibm com pc support Chapter 3 Diagnostics 39 ...

Page 50: ...40 xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide ...

Page 51: ...erver monitor and any other options that you intend to install v Back up all important data before you make changes to disk drives v For a list of supported options for your server go to http www ibm com pc us compat on the World Wide Web System reliability considerations To help ensure proper cooling and system reliability make sure that v Each of the drive bays has either a drive or a filler pan...

Page 52: ...ady to install them To reduce the possibility of electrostatic discharge observe the following precautions v Limit your movement Movement can cause static electricity to build up around you v Handle the device carefully holding it by its edges or its frame v Do not touch solder joints pins or exposed printed circuitry v Do not leave the device where others can handle and possibly damage the device...

Page 53: ... moved and so on The following illustration shows the major components in your server Note The illustrations in this document might differ slightly from your hardware Microprocessor Memory modules Power supply Fans Blower fans Adapter support bracket Air baffle VRM Chapter 4 Customer replaceable units 43 ...

Page 54: ...er installable options DIMM 1 J7 DIMM 2 J9 DIMM 3 J11 DIMM 4 J12 DIMM 5 J14 DIMM 6 J15 Battery BH1 VRM 2 J1 Microprocessor 2 U9 Microprocessor 1 U13 VRM 1 J17 Remote Supervisor Adapter J27 PCI slot 1 32 bit 5 0 V J32 PCI X slot 2 64 bit 3 3 V J36 PCI X slot 3 64 bit 3 3 V J38 PCI X slot 4 64 bit 3 3 V J41 PCI X slot 5 64 bit 3 V 133 MHz hot plug J43 PCI X slot 6 64 bit 3 V 133 MHz hot plug J45 44 ...

Page 55: ...ors on the system board Power J4 Power signal J10 Center fans J18 IDE CD ROM drive J21 Diskette drive J22 Light Path Diagnostics panel J23 Operator information panel J24 SCSI channel A J44 SCSI channel B J51 On off reset panel J47 Front fans J50 Rear fans J25 Chapter 4 Customer replaceable units 45 ...

Page 56: ...shows the location of the input output external port connectors on the system board Front USB J29 Keyboard J2 Mouse J3 Parallel J5 Serial J8 RS 485 J13 Rear USB J16 Video J19 Ethernet J26 46 xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide ...

Page 57: ...tem board switch block SW1 and jumper blocks J28 and J42 on the system board System board switch block SW1 1 2 3 4 5 6 7 8 OFF 1 2 3 1 2 3 1 2 3 1 2 3 1 2 Disabled 1 2 Normal 2 3 Enabled 2 3 Update Boot block recovery jumper J28 IXA adapter jumper J42 Chapter 4 Customer replaceable units 47 ...

Page 58: ... Changing the position of this switch does not affect the administrator password check if an administrator password is set See Choices available from the Configuration Setup main menu on page 12 for additional information about the power on password 5 Off Reserved 4 Off Reserved 3 Off Reserved 2 Off Reserved 1 Off Reserved Notes 1 Before changing any switch settings or moving any jumpers make sure...

Page 59: ...15 DIMM 1 error LED CR16 DIMM 2 error LED CR17 DIMM 3 error LED CR18 DIMM 4 error LED CR20 DIMM 5 error LED CR22 DIMM 6 error LED CR23 Service processor activity LED CR67 PCI bus A error LED CR66 PCI X bus B error LED CR68 PCI X bus C error LED CR76 PCI X slot 5 power LED CR75 PCI X slot 6 power LED CR79 PCI X slot 5 internal attention LED CR73 PCI X slot 6 internal attention LED CR78 PCI X slot 5...

Page 60: ...llowing steps to remove the server door 1 Review the information in Installation guidelines on page 41 Handling static sensitive devices on page 42 and Safety information on page 163 2 Unlock and open the server door 3 Locate the flange on the top edge of the door 4 Press the flange downward while pressing outward on the door then lift the door up and off the hinge Set the door aside in a safe pla...

Page 61: ...rver left side cover 1 Review the information in Installation guidelines on page 41 Handling static sensitive devices on page 42 and Safety information on page 163 2 Push the plastic cover release latch on the front of the server to the right to release the cover 3 While pushing the plastic cover release latch slide the left side cover slightly toward the rear of the server the cover will stop aft...

Page 62: ...lowing steps to remove the bezel 1 Review the information in Installation guidelines on page 41 Handling static sensitive devices on page 42 and Safety information on page 163 2 Press up on the bezel release lever 3 Pull the top of the bezel away from the chassis then lift the bezel to disengage the bottom tabs 4 Remove the bezel from the server and store the bezel in a safe place 52 xSeries 235 T...

Page 63: ...D A N T P O W E R S U P P L Y 1 2 3 A B 1 2 3 F A N T E M P E R A T U R E Complete the following steps to remove the server top cover 1 Review the information in Installation guidelines on page 41 Handling static sensitive devices on page 42 and Safety information on page 163 2 Press down on the plastic cover release latch on the front of the server 3 While pressing the plastic cover release latch...

Page 64: ...ezel to the right to disengage the tabs 5 Remove the bezel from the server and store the bezel in a safe place Removing and installing the adapter support bracket When working with some options you must first remove the adapter support bracket to access certain components or connectors on the system board Note The adapter support bracket is attached to the center fan bracket in the server Both bra...

Page 65: ...embly out of the guides then remove it from the server Air baffle assembly 4 Disconnect any cables that are connected to the full length adapters 5 Lift the adapter retention clip on top of the adapter support bracket for the location of this clip see the illustration at Installing a hot plug adapter slots 5 and 6 on page 59 then remove the full length adapters and plastic dividers 6 Disconnect th...

Page 66: ...cted and to reconnect the center fan cable to connector J18 on the system board 8 Continue with the option installation or removal procedure Working with adapters This section describes how to install hot plug and non hot plug PCI and PCI X adapters Before you continue with the adapter installation procedures review Adapter considerations on page 57 The following illustration shows the location of...

Page 67: ...pters and non hot plug adapters in any expansion slot v The 32 bit PCI slot supports 5 0 V signaling PCI adapters it does not support 3 3 V signaling adapters v The 64 bit PCI X slots 2 through 6 support 3 3 V signaling PCI or PCI X adapters they do not support 5 0 V signaling adapters v The PCI bus configuration is Non hot plug 32 bit PCI slot 1 is on PCI bus A 33 MHz Non hot plug 64 bit PCI X sl...

Page 68: ...he ribbon cable that comes with the adapter to connect the adapter to the Remote Supervisor Adapter connector J27 on the system board v The system scans PCI and PCI X slots 1 through 6 to assign system resources The system then starts boots the system devices in the following order if you have not changed the default boot precedence integrated SCSI controller with RAID capabilities or optional Ser...

Page 69: ...e your operating system documentation for additional information 3 You do not have to turn off the server to install hot plug adapters in the hot plug slots However you must turn off the server when performing any steps that involve installing or removing cables The following illustration shows how to install a PCI or PCI X hot plug adapter Adapter Adapter retention latch Expansion slot cover Adap...

Page 70: ...he electronic emissions characteristics of the system and ensures proper cooling of system components 7 Remove the expansion slot cover from the server Store it in a safe place for future use 8 If you are installing a full length adapter lift the adapter retention clip on the adapter support bracket Otherwise continue with the next step 9 See the documentation that comes with your adapter for any ...

Page 71: ... Enable the hot plug PCI X slot from your operating system When the hot plug PCI X slot is enabled the power LED for that hot plug PCI X slot comes on See the documentation that comes with your operating system for information about enabling a hot plug PCI X slot 15 If you have other options to install or remove do so now otherwise go to Installing the server bezel and left side cover tower model ...

Page 72: ...ng an adapter in PCI X slot 5 or 6 slide the adapter retention latch release toward the rear of the server and hold it there while you lift the adapter retention latch to the unlocked open position as shown in the illustration at Installing a hot plug adapter slots 5 and 6 on page 59 Attention Expansion slot covers must be installed on all empty slots This maintains the electronic emissions charac...

Page 73: ...pter In slot 5 or 6 make sure the latch is in the locked closed position 11 If you installed a full length adapter close the adapter retention clip on the adapter support bracket Otherwise continue with the next step 12 Connect any needed cables to the adapter Attention When you route the cables do not block the ventilated space around any of the fans 13 If you have other options to install or rem...

Page 74: ...oller other than ServeRAID 5i Notes 1 See the documentation that comes with your adapter for any cabling instructions 2 Cable identifiers are printed on the cables that come with your server and options Use these identifiers to connect the cables to the correct connectors For example the hard disk drive cables are labeled HDD option Complete the following steps to cable the ServeRAID controller 1 ...

Page 75: ...the plastic dividers between the Active PCI X adapter slots 10 Reinstall the adapters that you removed If you have not yet installed the ServeRAID controller install it now See Installing a hot plug adapter slots 5 and 6 on page 59 or Installing a non hot plug adapter any slot on page 61 for instructions for installing a hot plug or non hot plug adapter then return to this step 11 Replace the SCSI...

Page 76: ...for the second backplane and then continue with step 15 Otherwise continue with step 15 The following illustration shows how to route two SCSI cables from backplanes to the ServeRAID controller in PCI slot 3 in this illustration ServeRAID adapter SCSI connector B SCSI cable 66 xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide ...

Page 77: ... backplane that you install adjacent to the standard hot swap hard disk drive backplane It also includes the SCSI cable you need to install the option Your server supports a maximum of two hot swap drive backplanes Note All drives being used in the server should have the same throughput speed rating mixing speed ratings might cause all drives to operate at the lower throughput speed Do the followi...

Page 78: ...left side cover and bezel tower model on page 51 or Removing the server top cover and bezel rack configuration on page 53 3 If necessary remove the air baffle assembly adapter support bracket adapters and plastic dividers See Removing and installing the adapter support bracket on page 54 and Working with adapters on page 56 for additional information Attention The server electromagnetic interferen...

Page 79: ...DD backplane to the new 3 Pack SCSI backplane as shown in the following illustration This illustration shows the rear connectors on the 3 Pack SCSI backplane as viewed from the rear of the server SCSI cable connector SCSI backplane SCSI power cable connector I C cable connector 2 b Connect the other end of the cable to the SCSI connector on the system board if you are using the integrated SCSI con...

Page 80: ...d the air baffle assembly adapters plastic dividers and adapter support bracket in step 3 on page 68 reinstall them see Removing and installing the adapter support bracket on page 54 Note Make sure that no cable is under the adapter support bracket or interferes with the center fans connector J18 13 Install additional internal hot swap hard disk drives in the 3 Pack Ultra320 Hot Swap Expansion opt...

Page 81: ...the advantage of continuing to operate your system while a hard disk drive is removed or installed These drives are known as hot swap drives Each hot swap drive has two indicator LEDs see Server controls and indicators on page 4 If the amber hard disk status LED for a drive is lit continuously that individual drive is faulty and requires replacement When the hard disk drive status LED indicates a ...

Page 82: ...ay D SCSI ID 0 SCSI ID 1 SCSI ID 2 SCSI ID 3 SCSI ID 4 SCSI ID 5 Hot swap bays Hard disk drive activity light Hard disk drive status light USB connector Note The SCSI IDs for the hot swap drives are printed on the bezel immediately adjacent to the hot swap drive bays see Table 8 on page 107 v Your server comes with one 3 5 inch 1 44 MB diskette drive v Your server also comes with one integrated dr...

Page 83: ...are arranged vertically in the standard hard disk drive cage the bay numbers are 0 through 5 from bottom to top In the rack configuration the hot swap bays are arranged horizontally in the standard hard disk drive cage the bay numbers are 0 through 5 from left to right In the tower model bays 0 through 5 are below the removable media drive bays In the rack configuration bays 0 through 5 are to the...

Page 84: ... hot swap bay a Ensure that the tray handle is open that is perpendicular to the drive b Align the drive assembly with the guide rails in the bay c Gently push the drive assembly into the bay until the drive stops d Push the tray handle to the closed locked position e Check the hard disk drive status indicator to verify that the hard disk drive is operating properly If the amber hard disk drive st...

Page 85: ...al drive bays on page 72 1 Review the information in Installation guidelines on page 41 Handling static sensitive devices on page 42 and Safety information on page 163 2 Turn off the server and disconnect all power cords and external cables Turning off the server on page 9 then remove the server cover see Removing the server left side cover and bezel tower model on page 51 or Removing the server t...

Page 86: ...onto the sides of the drive c Store the filler panel for later use d Align the slide rails on the drive with the guide rails in the bay then slide the drive into the bay until it snaps into place 8 Replace the one drop SCSI signal cable in your server with a two drop SCSI signal cable connecting the additional connector on the two drop SCSI signal cable to the rear of the removable media drive 9 C...

Page 87: ... type and technology You can mix compatible DIMMs from various manufacturers 6 Each DIMM pair does not have to contain DIMMs of the same size speed type and technology as the first pair 7 Install only 133 MHz 2 5 V 184 pin double data rate DDR PC2100 registered synchronous dynamic random access memory SDRAM with error correcting code ECC DIMMs These DIMMs must be compatible with the latest PC2100 ...

Page 88: ...MM 2 J9 DIMM 1 J7 Before you begin read the documentation that comes with your option Complete the following steps to install a DIMM 1 Review the information in Installation guidelines on page 41 Handling static sensitive devices on page 42 and Safety information on page 163 78 xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide ...

Page 89: ...emove the DIMM from the package 6 To install the DIMMs repeat the following steps for each DIMM that you install a Turn the DIMM so that the DIMM keys align correctly with the connector on the system board Attention To avoid breaking the retaining clips or damaging the DIMM connectors handle the clips gently b Insert the DIMM by pressing the DIMM straight into the connector Be sure that the retain...

Page 90: ...ssor internal and external clock frequencies must be identical You can use the Configuration Setup Utility program in your server to determine the specific type of microprocessor on your system board For a list of microprocessors supported by your server see the ServerProven list at http www ibm com pc us compat on the World Wide Web Important A boot processor must always be installed in socket U1...

Page 91: ...r 2 U9 Microprocessor 1 U13 Note For additional illustrations of the system board components see System board option connectors on page 44 Complete the following steps to install an additional microprocessor 1 Review the information in Installation guidelines on page 41 Handling static sensitive devices on page 42 and Safety information on page 163 Chapter 4 Customer replaceable units 81 ...

Page 92: ...ocessor 2 Microprocessor baffle Microprocessor release lever 7 Install a VRM in the corresponding VRM connector J1 a Center the VRM over the connector Make sure that the VRM is oriented and aligned correctly b Carefully but firmly push down the VRM clip handle to seat the VRM in the connector c Make sure that the VRM clip locks on the VRM connector at both sides 8 Install the microprocessor a Touc...

Page 93: ...ottom of the heat sink Touching the thermal grease will contaminate it If the thermal grease on the microprocessor or heat sink becomes contaminated contact your service technician b Align and place the heat sink on top of the microprocessor grease side down in the retention bracket Press firmly on the heat sink c Secure the heat sink to the microprocessor by tightening the captive screws Alternat...

Page 94: ...upply replacement procedure review the following Notes 1 Two cable restraint brackets are on the rear of the tower model servers After you connect the cables to the selected devices you can use these cable restraint brackets to manage the cable routing Route the power cords through the power cord restraint bracket on the bottom Route the remaining cables for example the cables that are connected t...

Page 95: ... a hot swap power supply 1 Review the information in Installation guidelines on page 41 Handling static sensitive devices on page 42 and Safety information on page 163 2 Unplug the power cord from the selected power supply 3 Remove the old power supply Power supply Power supply handle in open position 2 1 I O cable restraint bracket Power cord restraint bracket a Press the orange release lever and...

Page 96: ...outlet Note You can route the power cord through the power cord restraint bracket on the rear of the server tower model only 6 If the server is not on turn on the server 7 Verify that the dc power LED and the ac power LED on the power supply are lit indicating that the power supply is operating properly Installing a hot swap power supply option Your server comes with one fixed power supply or two ...

Page 97: ...tch Before you continue with the power supply removal and installation procedure review the following information Notes 1 During normal operation both hot swap power supply bays must have power supplies installed for redundancy 2 Two cable restraint brackets are on the rear of the tower model servers After you install the hot swap power supply option and connect the cables to the selected devices ...

Page 98: ...isconnect all power cords and external cables Turning off the server on page 9 then remove the server cover see Removing the server left side cover and bezel tower model on page 51 or Removing the server top cover and bezel rack configuration on page 53 3 Remove the adapter support bracket See Removing and installing the adapter support bracket on page 54 for instructions 4 Disconnect the power su...

Page 99: ...l the power supply from the server making sure the cables do not snag on the chassis or system board Note You might need to insert a fingernail or screwdriver blade behind one corner of the power supply to begin moving it CAUTION When installing the power supply do not pull it into position by its cables 6 Install the hot swap power supply option Note The option consists of a hot swap power supply...

Page 100: ...can be attached to each connector on the system board backplanes or devices a Connect the small device power cable P7 to the back of the diskette drive Note You might need to remove the diskette drive from the server in order to disconnect and reconnect its cables The diskette drive is held in the server by release tabs that are accessed by removing the server front bezel b Connect the P4 device p...

Page 101: ...wer cord restraint bracket on the rear of the server tower model only 11 If the server is not on turn on the server 12 Verify that the dc power LED and the ac power LED on each power supply are lit indicating that the power supply is operating properly Replacing a hot swap fan Your server comes with six hot swap fans two front fans in connector J50 two center fans in connector J18 and two rear fan...

Page 102: ...server bezel and top cover rack configuration on page 99 Replacing a center fan Complete the following steps to replace center fan 3 or 4 in connector J18 1 Review the information in Installation guidelines on page 41 Handling static sensitive devices on page 42 and Safety information on page 163 2 Remove the server cover see Removing the server left side cover and bezel tower model on page 51 or ...

Page 103: ...th a heavy metal battery or a battery with heavy metal components be aware of the following environmental consideration Batteries and accumulators that contain heavy metals must not be disposed of with normal domestic waste They will be taken back free of charge by the manufacturer distributor or representative to be recycled or disposed of in a proper manner To order replacement batteries call 1 ...

Page 104: ...er top cover and bezel rack configuration on page 53 4 Lift the adapter retention bracket on top of the adapter support bracket then remove the full length adapters and plastic dividers see Working with adapters on page 56 5 Locate the battery connector BH1 on the system board DIMM 1 J7 DIMM 2 J9 DIMM 3 J11 DIMM 4 J12 DIMM 5 J14 DIMM 6 J15 Battery BH1 VRM 2 J1 Microprocessor 2 U9 Microprocessor 1 ...

Page 105: ...ately 20 seconds after you plug the power cord of your server into an electrical outlet before the power control button becomes active 11 Start the Configuration Setup Utility program and set configuration parameters as needed see Starting the Configuration Setup Utility program on page 12 Completing the installation To complete your installation you must reinstall the bezel reinstall the server c...

Page 106: ...he information in Installation guidelines on page 41 Handling static sensitive devices on page 42 and Safety information on page 163 2 Insert the two tabs on the bottom of the bezel into the matching holes on the server chassis 3 Push the top of the bezel toward the server until the two tabs at the top of the bezel snap into place 96 xSeries 235 Type 8671 Hardware Maintenance Manual and Troublesho...

Page 107: ...Place the bottom lip of the left side cover over the bottom edge of the server chassis 3 Rotate the left side cover to a vertical position inserting the tabs at the top of the left side cover into the matching slots in the server chassis 4 Slide the left side cover forward until it locks in place 5 If you disconnected any cables from the back of the server reconnect the cables then plug the power ...

Page 108: ...fety information on page 163 2 Set the door on the bottom hinge 3 Locate the flange on the top edge of the door 4 Press the flange downward while pressing the top of the door toward the server until the flange connects with the top hinge Release the flange 5 Close the server door Attention Be sure to maintain a clearance of at least 100 mm 4 inches on the front and rear of the server to allow for ...

Page 109: ...ll the bezel 1 Review the information in Installation guidelines on page 41 Handling static sensitive devices on page 42 and Safety information on page 163 2 Insert the two tabs on the bottom of the bezel into the matching holes on the server chassis 3 Push the top of the bezel toward the server until the two tabs at the top of the bezel snap into place Chapter 4 Customer replaceable units 99 ...

Page 110: ...s into properly grounded electrical outlets Note If necessary see Input output connectors on page 104 for connector locations The Rack Installation Instructions provided on the IBM xSeries Documentation CD also give additional rack installation and cabling information Updating your server configuration When you start your server for the first time after you add or remove an internal option or an e...

Page 111: ...l power cords and external cables Turning off the server on page 9 then remove the server cover see Removing the server left side cover and bezel tower model on page 51 or Removing the server top cover and bezel rack configuration on page 53 Attention To ensure proper system cooling do not remove the server cover for more than 30 minutes during this procedure 3 Remove the external SCSI knockout on...

Page 112: ... HDD option Two cable restraint brackets are on the rear of the tower model servers After you connect the cables to the selected devices you can use these cable restraint brackets to manage the cable routing Route the power cords through the power cord restraint bracket on the bottom Route the remaining cables for example the cables that are connected to the I O ports through the I O cable restrai...

Page 113: ...l an optional Remote Supervisor Adapter in your server use the RS 485 ports on the Remote Supervisor Adapter and not the integrated RS 485 ports on the back of your server USB cabling There are three USB ports one on the front and two on the back of the server You can connect USB devices to these ports Video cabling There is one video port on the back of the server Connect a monitor to this port G...

Page 114: ... Ultra320 SCSI connectors on the system board v One serial port v Three Universal Serial Bus USB version 1 1 ports USB 1 and USB 2 on the rear USB 3 on the front v One Ethernet port v Two communication ports dedicated to the system service processor The following illustration shows the I O port connectors on the rear of your server 1 2 Keyboard Mouse Parallel Serial RS 485 ASM interconnect USB 2 U...

Page 115: ...Devices and I O Ports then press Enter 4 Select the parallel port then use the arrow keys to advance through the available settings Note When you configure the parallel port as bidirectional use an IEEE 1284 compliant cable The maximum length of the cable must not exceed 3 meters 9 8 ft 5 Select Save Settings then select Exit Setup to exit from the Configuration Setup Utility main menu Parallel po...

Page 116: ...nnel supports up to 15 SCSI devices This controller uses v Double transition clocking to achieve up to 320 MB per second data transfer rates v Domain name validation to negotiate compatible data transfer speeds with each device v Parity checking to ensure data reliability v An active terminator for SCSI bus termination The server comes with one SCSI cable that is connected from the internal SCSI c...

Page 117: ...I channels can have duplicate SCSI IDs Table 8 and Table 9 list the SCSI IDs for the hard disk drives and backplanes that are connected to one channel In the typical configuration the standard hard disk drives and backplane are connected to channel A and the optional 3 Pack hard disk drives and backplane are connected to channel B See Working with the 3 Pack Ultra320 Hot Swap Expansion option on p...

Page 118: ...server and watch the monitor screen 2 When the message Press F1 for Configuration Setup appears press F1 3 From the main menu select Devices and I O Ports then press Enter Note The Devices and I O Ports choice appears only on the full configuration menu If you set two levels of passwords you must type the administrator password to access the full configuration menu 4 Select the serial port then us...

Page 119: ...ces USB technology provides up to 12 Mb per second Mbps speed with a maximum of 127 devices and a maximum cable length of five meters 16 ft USB port connectors Each USB port has an external connector on the front and rear of the server for attaching USB compatible devices The following illustration shows the USB port connectors on the front and rear of your server These connectors conform to the U...

Page 120: ...r There is an RJ 45 Ethernet connector on the back of the server See System board external port connectors on page 46 for the location of this connector The following illustration shows the pin number assignments for the RJ 45 connector These assignments apply to both 10BASE T and 100 1000BASE TX devices 8 1 110 xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide ...

Page 121: ...d Installation guidelines on page 41 v Read the safety notices at Safety information on page 163 v Read Handling electrostatic discharge sensitive devices on page 166 Complete the following steps to replace damaged or contaminated thermal grease on the microprocessor and heat sink 1 Place the heat sink on a clean work surface 2 Remove the cleaning pad from its package and unfold it completely 3 Us...

Page 122: ...cover is facing up 4 Remove the cover see Removing the left side cover on page 51 5 Disconnect and remove adapters and spacers see Working with adapters on page 56 6 Remove the two central fans see Replacing a hot swap fan on page 91 7 Remove the plastic baffle 8 Remove the adapter support bracket see Removing and installing the adapter support bracket on page 54 9 Disconnect all cables from the s...

Page 123: ...d is securely in place 15 Reverse steps 5 on page 112 through 11 on page 112 to replace the components that were removed Note When reassembling the components in the server be sure to route all cables carefully so that they are not exposed to undue pressure Microprocessor removal Complete the following steps to remove a microprocessor Note v Read Installation guidelines on page 41 v Read the safet...

Page 124: ...n Loosening one screw fully before loosening the other screw will help to break the thermal bond that adheres the heat sink to the microprocessor b Pull the heat sink off of the microprocessor Microprocessor Microprocessor release lever 5 Open the microprocessor release lever 6 Pull the microprocessor out of the socket To install a microprocessor see Installing an additional microprocessor on page...

Page 125: ...ched devices 2 Disconnect all external cables and power cords from the back of the server 3 Remove the server cover see Removing the left side cover on page 51 4 Remove the front bezel see Removing the bezel on page 52 5 Disconnect and remove adapters and spacers see Working with adapters on page 56 6 Remove the two central fans see Replacing a hot swap fan on page 91 7 Remove the plastic baffle 8...

Page 126: ...ation panel b Secure the cable in the cable clamps along the inside of the chassis c Fit the left tab in the rack configuration this is the top tab into the lip on the chassis and then press on the right tab in the rack configuration this is the bottom tab until it snaps into place Diskette drive Complete the following steps to remove the diskette drive Note v Read Installation guidelines on page ...

Page 127: ...oward the rear of the drive insert the other pin into the notch near the front of the drive d Press in on the metal strip in the rail to secure the rail to the drive DASD backplane Complete the following steps to remove the DASD backplane Note v Read Installation guidelines on page 41 v Read the safety notices at Safety information on page 163 v Read Handling electrostatic discharge sensitive devi...

Page 128: ... v Read the safety notices at Safety information on page 163 v Read Handling electrostatic discharge sensitive devices on page 166 1 Turn off the server Note If your server is a tower model you might find it easier to install the hot swap power supply option if you turn the server on its side so that the power supply is on the bottom 2 Disconnect all external cables and power cords from the back o...

Page 129: ...e following steps to remove the blower housing Note v Read Installation guidelines on page 41 v Read the safety notices at Safety information on page 163 v Read Handling electrostatic discharge sensitive devices on page 166 1 Turn off the server 2 Disconnect all external cables and power cords from the back of the server 3 Remove the front bezel see Removing the bezel on page 52 4 Remove the serve...

Page 130: ... the front of the chassis Hot swap card Complete the following steps to remove the hot swap card Note v Read Installation guidelines on page 41 v Read the safety notices at Safety information on page 163 v Read Handling electrostatic discharge sensitive devices on page 166 1 Turn off the server 2 Disconnect all external cables and power cords from the back of the server 3 Remove the server cover s...

Page 131: ...llowing steps to remove the diagnostics panel card Note v Read Installation guidelines on page 41 v Read the safety notices at Safety information on page 163 v Read Handling electrostatic discharge sensitive devices on page 166 1 Turn off the server 2 Disconnect all external cables and power cords from the back of the server 3 Remove the server cover see Removing the left side cover on page 51 4 D...

Page 132: ...tion guidelines on page 41 v Read the safety notices at Safety information on page 163 v Read Handling electrostatic discharge sensitive devices on page 166 1 Turn off the server 2 Disconnect all external cables and power cords from the back of the server 3 Remove the bezel see Removing the bezel on page 52 4 Remove the server cover see Removing the left side cover on page 51 5 Disconnect and remo...

Page 133: ... the system board J47 9 Press the tab on the front of the power reset card and lift it out from inside the chassis 10 To replace the power reset card reverse the previous steps threading the cable carefully Chapter 5 Service replaceable units 123 ...

Page 134: ...124 xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide ...

Page 135: ...be the error symptom Take the action or replace the FRU suggested first in the list of the right hand column then try the server again to see if the problem has been corrected before taking further action Note Try reseating a suspected component or reconnecting a cable before replacing the component The POST BIOS code displays POST error codes and messages on the screen Beep symptoms Beep symptoms...

Page 136: ...rupt mask register failed v System board 2 2 1 Interrupt vector loading failed v System board 2 2 2 Keyboard controller failed 1 System board 2 Keyboard 2 2 3 CMOS power failure and checksum checks failed 1 Battery 2 System board 2 2 4 CMOS configuration information validation failed 1 Battery 2 System board 2 3 1 Screen initialization failed v System board 2 3 2 Screen memory failed v System boar...

Page 137: ...n on a 3 boot reset see Using the Configuration Setup Utility program on page 11 2 DIMMs 3 Memory board 4 System board 4 4 4 Optional system management adapter not installed in slot 1 or not functioning correctly 1 Verify that the adapter is installed in slot 1 2 Adapter 3 System board Two short beeps Information only the configuration has changed 1 Run Diagnostics 2 Run the Configuration Setup Ut...

Page 138: ...is a complete list of diagnostics panel LEDs followed by the FRU or action for correcting the problem The information in the table is valid only when the system error LED is lit Notes 1 If a diagnostics panel LED is lit and the information LED panel system error LED is off there is probably an LED problem Run LED diagnostics 2 To locate the LEDs on the system board see System board LED locations o...

Page 139: ... BUS LED 1 Unplug the server for 30 seconds and then retry 2 Reflash or update firmware for ISMP BIOS 3 System board POWER SUPPLY 1 LED on 1 Check the dc good LED on power supply 1 If it is off replace power supply 1 2 Power cage assembly if installed POWER SUPPLY 2 LED on 1 Check the dc good LED on power supply 2 If it is off replace power supply 2 2 Power cage assembly if installed NONREDUNDANT ...

Page 140: ... System board 001 250 000 Failed system board ECC v System board 001 250 001 Failed system board ECC v System board 005 XXX 000 Failed video test v System board 011 XXX 000 Failed COM1 serial port test v System board 011 XXX 001 Failed COM2 serial port test v System board 014 XXX 000 Failed parallel port test v System board 015 XXX 001 USB interface not found board damaged 1 System board 015 XXX 0...

Page 141: ...onfiguration status and see the ServeRAID Hardware Maintenance Manual for more information 2 Cable 3 SCSI backplane 4 Adapter 075 XXX 000 Failed power supply test v Power supply 089 XXX 001 Failed microprocessor test 1 VRM 1 for microprocessor 1 2 Microprocessor 1 089 XXX 002 Failed optional microprocessor test 1 VRM 2 for optional microprocessor 2 2 Optional microprocessor 2 166 198 000 System Ma...

Page 142: ...Adapter and system board 1 Reseat I2C cable between the Advanced System Management Adapter in PCI slot 1 J32 and the system board J27 2 I2C cables 3 Advanced System Management adapter 4 System board 166 260 000 System Management Failed Restart ASM Error After restarting ASM communication was lost Unplug and cold boot to reset ASM 1 Disconnect all server and option power cords from the server wait ...

Page 143: ... CD ROM drive cables 2 CD ROM drive 3 System board 217 198 XXX Could not establish drive parameters 1 Check cable and termination 2 SCSI backplane 3 Hard disk 217 XXX 000 Failed BIOS hard disk test Note If RAID is configured the hard disk number refers to the RAID logical array v Hard disk 1 217 XXX 001 Failed BIOS hard disk test Note If RAID is configured the hard disk number refers to the RAID l...

Page 144: ...BIOS 2 System board 405 XXX 00N Failed Ethernet test on adapter in PCI slot n 1 Adapter in PCI slot n 2 System board 415 XXX 000 Failed Modem test 1 Cable Note Ensure modem is present and attached to server 2 Modem 3 System board Error symptoms You can use the error symptom table to find solutions to problems that have definite symptoms If you cannot find the problem in the error symptom charts go...

Page 145: ...skette contains the necessary files to start the server v The software program is working properly v The cable is installed correctly in the proper orientation 2 Run diskette drive diagnostics 3 Cable 4 Diskette drive 5 System board Note See System on page 156 to determine which components should be replaced by a field service technician Expansion enclosure problems Symptom FRU action The SCSI exp...

Page 146: ...f the server and attached options v When the server is turned on air is flowing from the rear of the server at the fan grill If there is no airflow the fan is not working This causes the server to overheat and shut down v Ensure that the SCSI bus and devices are configured correctly and that the last external device in each SCSI chain is terminated correctly 2 Check the system error log Note See S...

Page 147: ... system management interrupt SMI replace the DIMM v If the DIMM was disabled by the user or by POST a Start the Configuration Setup Utility program b Enable the DIMM c Save the configuration and restart the server 3 DIMM 4 System board Note See System on page 156 to determine which components should be replaced by a field service technician Microprocessor problems Symptom FRU action The server emi...

Page 148: ...n program is not setting a display mode higher than the capability of the monitor v The primary monitor cable is connected to the C2T device breakout cable v You installed the necessary device drivers for the applications 2 If you have verified these items and the screen remains blank replace the monitor The screen is wavy unreadable rolling distorted or has screen jitter 1 If the monitor self tes...

Page 149: ...a SCSI option verify that v The cables for all external SCSI options are connected correctly v The last option in each SCSI chain or the end of the SCSI cable is terminated correctly v Any external SCSI option is turned on You must turn on an external SCSI option before turning on the server 4 Failing option Note See System on page 156 to determine which components should be replaced by a field se...

Page 150: ...he serial port see Serial cabling on page 103 and Serial port connectors on page 108 1 Verify that v The device is compatible with the server v The serial port is enabled and is assigned a unique address v The device is connected to the correct port see Input output connectors on page 104 2 Failing serial device 3 Serial adapter if installed 4 System board Note See System on page 156 to determine ...

Page 151: ...s and jumpers on page 47 Note See System on page 156 to determine which components should be replaced by a field service technician AC good LED DC good LED Description FRU action Off Off No power to system or ac problem 1 Check ac power to the system 2 Power supply On Off Standby mode or dc problem 1 Check system board cable connectors J4 and J10 Move switch 7 of SW 1 to bypass power control If th...

Page 152: ...load the default settings and any additional desired settings then save the configuration 1 Run the Configuration Setup Utility program 2 Battery 3 Failing device 4 System board 163 Real time clock error 1 Run the Configuration Setup Utility program 2 Battery 3 System board 164 Memory configuration changed 1 Run the Configuration Setup Utility program 2 DIMM 3 System board 175 Hardware error v Sys...

Page 153: ...parity configuration error 1 Run the Configuration Setup Utility program 2 Battery 3 System board 289 DIMM disabled by POST or user 1 Run the Configuration Setup Utility program if the DIMM was disabled by the user 2 Disabled DIMM if not disabled by user 301 Keyboard or keyboard controller error 1 Keyboard 2 System board 303 Keyboard controller error v System board 602 Invalid diskette boot record...

Page 154: ...iagnostic LED board not found 1 Power switch assembly 2 System board 1600 The system management processor is not functioning Do the following before replacing a FRU 1 Ensure that a jumper is not installed on J34 2 Remove the ac power to the server wait 20 seconds then reconnect the ac power Wait 30 seconds then turn on the server v System board 1601 The system is able to communicate to the system ...

Page 155: ...agnostics 3 Hard disk drive 4 SCSI backplane 5 Cable 6 System board 2400 Video controller test failure 1 Video adapter if installed 2 System board 2462 Video memory configuration error 1 Video adapter if installed 2 System board 5962 IDE CD ROM drive configuration error 1 Run the Configuration Setup Utility program 2 CD ROM drive 3 CD ROM power cable 4 IDE cable 5 System board 6 Battery 8603 Point...

Page 156: ... adapter 1 Run the Configuration Setup Utility program 2 Failing adapter 3 System board 00180300 No more memory above 1MB for PCI adapter 1 Run the Configuration Setup Utility program 2 Failing adapter 3 System board 00180400 No more memory below 1MB for PCI adapter 1 Run the Configuration Setup Utility program 2 Move the failing adapter to slot 1 3 Failing adapter 4 System board 00180500 PCI opti...

Page 157: ...D AE or E1 However when viewed from the System Error Log the messages will appear as text To determine a possible error condition for the service processor see the System Error Log see Viewing error logs from the diagnostic programs on page 28 SCSI error codes Error code FRU action All SCSI Errors One or more of the following might be causing the problem v A failing SCSI device adapter drive contr...

Page 158: ...41 2 Replace power supply x System board is over recommended temperature level warning system board is over recommended temperature 1 Ensure system is being properly cooled see System reliability considerations on page 41 2 Replace the system board System board is under recommended temperature level warning system board is under recommended temperature v Ambient temperature must be within normal o...

Page 159: ... 1 Add another power supply 2 Remove options from system 3 System can continue to operate without redundancy protection if steps1 and 2 are not followed System under recommended voltage for x level warning indicated voltage supply under nominal value value for x can be 12 12 or 5 1 Check connections to the power subsystem 2 Power supply 3 Power cage assembly if installed System shutdown Refer to t...

Page 160: ...to DASD temperature sensor x level critical DASD area reported temperature outside recommended operating range v Ensure that the system is being properly cooled see System reliability considerations on page 41 System shutoff due to high ambient temperature level critical high ambient temperature v Ambient temperature must be within normal operating specifications see Features and specifications on...

Page 161: ...or J10 of system board 2 DASD backplane 3 System board Failure reading I2C device Check device on bus 4 v System board Undetermined problems Use the information in this section if the diagnostic tests did not identify the failure the devices list is incorrect or the system is inoperative Notes 1 Damaged data in CMOS can cause undetermined problems 2 Damaged data in BIOS code can cause undetermined...

Page 162: ...ine type and model v Microprocessor or hard disk upgrades v Failure symptom Do diagnostics fail What when where single or multiple systems Is the failure repeatable Has this configuration ever worked If it has been working what changes were made prior to it failing Is this the original reported failure v Diagnostics version Type and version level v Hardware configuration Print print screen configu...

Page 163: ...Comparing the configuration and software set up between working and non working systems will often lead to problem resolution Chapter 6 Symptom to FRU index 153 ...

Page 164: ...154 xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide ...

Page 165: ...Chapter 7 Parts listing for the xSeries 235 This parts listing supports the xSeries 235 Type 8671 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 Copyright IBM Corp 2002 155 ...

Page 166: ...2 mm all models 09N9474 CRU 17 Microprocessor 1 8 0K L3 Models Models 11X 1AX 24P3525 FRU 17 Microprocessor 2 0 0K L3 Models 21X 2AX 25P2671 FRU 17 Microprocessor 2 2 0K L3 Models 31X 3AX 32P8582 FRU 17 Microprocessor 2 4 0K L3 Models 41X 4AX 37L3570 FRU 18 Heat sink all models 25P6309 CRU 19 VRM 9 05 all models 49P2124 CRU 20 Memory 256 MB Models 1AX 2AX 3AX 4AX 09N4306 CRU 20 Memory 128 MB Model...

Page 167: ...0in all models 59P4199 CRU Cable SCSI 1 drop all models 21P9703 CRU Cable blower all models 37L6063 CRU Cable rear fan all models 21P9681 CRU Cable fan all models 21P9684 CRU Cable switch CD all models 21P9685 CRU Cable single USB all models 21P9687 CRU Cable IDE CD ROM drive all models 24P5085 CRU Cable floppy disk drive all models 24P5069 CRU Keyboard CRUs Keyboard CRU No US English 37L2551 Fren...

Page 168: ... The cord set should have the appropriate safety approvals for the country in which the equipment will be installed IBM power cords for a specific country or region are usually available only in that country or region Power cord CRU No Argentina Australia China PRC New Zealand Papua New Guinea Paraguay Uruguay Western Samoa 13F9940 Afghanistan Algeria Andorra Angola Austria Belgium Benin Bulgaria ...

Page 169: ...inican Republic Ecuador El Salvador Guatemala Guyana Haiti Honduras Jamaica Japan Korea South Liberia Mexico Netherlands Antilles Nicaragua Panama Peru Philippines Saudi Arabia Suriname Taiwan Trinidad West Indies United States of America Venezuela 6952301 Chapter 7 Parts listing for the xSeries 235 159 ...

Page 170: ...160 xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide ...

Page 171: ...es and IntelliStation systems operating systems and programs come with information that contains troubleshooting procedures and explanations of error messages and error codes If you suspect a software problem see the information for the operating system or program Using the documentation Information about your IBM xSeries or IntelliStation system and preinstalled software if any is available in th...

Page 172: ...h usage configuration and software problems with xSeries servers IntelliStation workstations and appliances For information about which products are supported by Support Line in your country or region go to http www ibm com services sl products For more information about Support Line and other IBM services go to http www ibm com services or go to http www ibm com planetwide for support telephone n...

Page 173: ...causes hazards to the customer or that makes the equipment unsafe v Before you start the machine ensure that other service representatives and the customer s personnel are not in a hazardous position v Place removed covers and other parts in a safe place away from all personnel while you are servicing the machine v Keep your tool case away from walk areas so that other people will not trip over it...

Page 174: ...ection Working near power supplies Removing or installing main units v Before you start to work on the machine unplug the power cord If you cannot unplug it ask the customer to power off the wall box that supplies power to the machine and to lock the wall box in the off position v If you need to work on a machine that has exposed electrical circuits observe the following precautions Ensure that an...

Page 175: ...t of this inspection guide is to assist you in identifying potentially unsafe conditions on these products Each machine as it was designed and built had required safety items installed to protect users and service personnel from injury This guide addresses only those items However good judgment should be used to identify potential safety hazards due to attachment of non IBM features or options not...

Page 176: ...Notes 1 Use product specific ESD procedures when they exceed the requirements noted here 2 Make sure that the ESD protective devices you use have been certified ISO 9000 as fully effective When handling ESD sensitive parts v Keep the parts in protective packages until they are inserted into the product v Avoid contact with other people v Wear a grounded wrist strap against your skin to eliminate s...

Page 177: ...tement appear in this section under statement 1 Be sure to read all caution and danger statements before performing any of the instructions v Statement 1 DANGER Electrical current from power telephone and communication cables is hazardous To avoid a shock hazard v Do not connect or disconnect any cables or perform installation maintenance or reconfiguration of this product during an electrical sto...

Page 178: ...roperly used handled or disposed of Do not v Throw or immerse into water v Heat to more than 100 C 212 F v Repair or disassemble Dispose of the battery as required by local ordinances or regulations v Statement 3 CAUTION When laser products such as CD ROMs DVD ROM drives fiber optic devices or transmitters are installed note the following v Do not remove the covers Removing the covers of the laser...

Page 179: ... do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source 1 2 v Statement 10 CAUTION Do not place any object weighing more than 82 kg 180 lbs on top of rack mounted devices Appendix B Related service information 169 ...

Page 180: ...Conecte todos os equipamentos ao qual esse produto será conectado a tomadas corretamente instaladas v Sempre que possível utilize apenas uma das mãos para conectar ou desconectar cabos de sinal v Nunca ligue qualquer equipamento quando existir evidência de danos por fogo água ou na estrutura v Desconecte cabos de alimentação sistemas de telecomunicação redes e modems antes de abrir as tampas dos d...

Page 181: ...ria pelo correio para a IBM Instrução 3 PRECAUCIÓN Quando produtos a laser unidades de CD ROM unidades de DVD dispositivos de fibra ítica transmissores etc estiverem instalados observe o seguinte v Não remova as tampas A remoção das tampas de um produto a laser pode resultar em exposição prejudicial à radiação de laser Nenhuma peça localizada no interior do dispositivo pode ser consertada v A util...

Page 182: ...da ao dispositivo O dispositivo também pode ter mais de um cabo de alimentação Para remover toda a corrente elétrica do dispositivo assegure que todos os cabos de alimentação estejam desconectados da fonte de energia elétrica 1 2 CUIDADO Instrução 10 CUIDADO Não coloque nenhum objeto com peso superior a 82 kg 180 lbs sobre dispositivos montados em rack 172 xSeries 235 Type 8671 Hardware Maintenanc...

Page 183: ...Appendix B Related service information 173 ...

Page 184: ...174 xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide ...

Page 185: ...Appendix B Related service information 175 ...

Page 186: ...176 xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide ...

Page 187: ...Appendix B Related service information 177 ...

Page 188: ...178 xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide ...

Page 189: ...Appendix B Related service information 179 ...

Page 190: ...180 xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide ...

Page 191: ...lés tout équipement connecté à ce produit v Lorsque cela est possible n utilisez qu une seule main pour connecter ou déconnecter les câbles d interface v Ne mettez jamais un équipement sous tension en cas d incendie ou d inondation ou en présence de dommages matériels v Avant de retirer les carters de l unité mettez celle ci hors tension et déconnectez ses cordons d alimentation ainsi que les câbl...

Page 192: ... sont installés tels que des unités de CD ROM ou de DVD des périphériques contenant des fibres optiques ou des émetteurs récepteurs prenez connaissance des informations suivantes v N ouvrez pas ces produits pour éviter une exposition directe au rayon laser Vous ne pouvez effectuer aucune opération de maintenance à l intérieur v Pour éviter tout risque d exposition au rayon laser respectez les cons...

Page 193: ...ion ne coupent pas l arrivée de courant électrique à l intérieur de la machine Il se peut que votre unité dispose de plusieurs cordons d alimentation Pour isoler totalement l unité du réseau électrique débranchez tous les cordons d alimentation des socles de prise de courant 1 2 Notice n 10 ATTENTION Ne posez pas d objet dont le poids dépasse 82 kg sur les unités montées en armoire Appendix B Rela...

Page 194: ...nungsgemäß geerdetem Schutzkontakt anschließen v Signalkabel möglichst einhändig anschließen oder lösen v Keine Geräte einschalten wenn die Gefahr einer Beschädigung durch Feuer Wasser oder andere Einflüsse besteht v Die Verbindung zu den angeschlossenen Netzkabeln Telekommunikationssystemen Netzwerken und Modems ist vor dem öffnen des Gehäuses zu unterbrechen Es sei denn dies ist in den zugehörig...

Page 195: ...nheiten mit Glasfaserkabeln oder Transmitter installiert ist beachten Sie folgendes v Das Entfernen der Abdeckungen des CD ROM Laufwerks kann zu gefährlicher Laserstrahlung führen Es befinden sich keine Teile innerhalb des CD ROM Laufwerks die vom Benutzer gewartet werden müssen Die Verkleidung des CD ROM Laufwerks nicht öffnen v Steuer und Einstellelemente sowie Verfahren nur entsprechend den Anw...

Page 196: ...l wird die Stromversorgung für den Server nicht unterbrochen Der Server könnte auch mehr als ein Netzkabel aufweisen Um die gesamte Stromversorgung des Servers auszuschalten muß sichergestellt werden daß alle Netzkabel aus den Netzsteckdosen herausgezogen wurden 1 2 Hinweis 10 ACHTUNG Keine Gegenstände die mehr als 82 kg wiegen auf Rack Einheiten ablegen 186 xSeries 235 Type 8671 Hardware Maintena...

Page 197: ...ualsiasi apparecchiatura collegata a questo prodotto ad una presa elettrica correttamente cablata e munita di terra di sicurezza v Quando possibile collegare o scollegare i cavi di segnale con una sola mano v Non accendere qualsiasi apparecchiatura in presenza di fuoco acqua o se sono presenti danni all apparecchiatura stessa v Scollegare i cavi di alimentazione i sistemi di telecomunicazioni le r...

Page 198: ...li Avviso 3 ATTENZIONE Quando si installano prodotti laser come ad esempio le unità DVD CD ROM a fibre ottiche o trasmettitori prestare attenzione a quanto segue v Non rimuovere i coperchi L apertura dei coperchi di prodotti laser può determinare l esposizione a radiazioni laser pericolose All interno delle unità non vi sono parti su cui effettuare l assistenza tecnica v L utilizzo di controlli re...

Page 199: ...alimentatore non disattiva la corrente elettrica fornita all unità L unità potrebbe disporre di più di un cavo di alimentazione Per disattivare la corrente elettrica dall unità accertarsi che tutti i cavi di alimentazione siano scollegati dalla sorgente di alimentazione 1 2 Avviso 10 ATTENZIONE Non poggiare oggetti che pesano più di 82 kg sulla parte superiore delle unità montate in rack Appendix ...

Page 200: ...190 xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide ...

Page 201: ...Appendix B Related service information 191 ...

Page 202: ...192 xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide ...

Page 203: ...s de alimentaciín con un cableado correcto cualquier equipo que vaya a estar conectado a este producto v Si es posible utilice una sola mano cuando conecte o desconecte los cables de sent al v No encienda nunca un equipo cuando haya riesgos de incendio de inundaciín o de daños estructurales v Desconecte los cables de alimentaciín sistemas de telecomunicaciones redes y mídems conectados antes de ab...

Page 204: ... local Declaración 3 PRECAUCIÓN Cuando instale productos láser como por ejemplo CD ROM unidades DVD dispositivos de fibra íptica o transmisores tenga en cuenta las advertencias siguientes v No retire las cubiertas Si retira las cubiertas del producto láser puede quedar expuesto a radiaciín láser perjudicial Dentro del dispositivo no existe ninguna pieza que requiera mantenimiento v El uso de contr...

Page 205: ...a corriente eléctrica suministrada al dispositivo Es posible también que el dispositivo tenga más de un cable de alimentaciín Para eliminar la corriente eléctrica del dispositivo asegúrese de desconectar todos los cables de alimentaciín de la fuente de alimentaciín 1 2 Declaración 10 PRECAUCIÓN No coloque ningún objeto que pese más de 82 kg 180 libras encima de los dispositivos montados en bastido...

Page 206: ...196 xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide ...

Page 207: ...EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the inf...

Page 208: ...ndows NT are trademarks of Microsoft Corporation in the United States other countries or both UNIX is a registered trademark of The Open Group in the United States and other countries Java and all Java based trademarks and logos are trademarks or registered trademarks of Sun Microsystems Inc in the United States other countries or both Linux is a registered trademark of Linus Torvalds Other compan...

Page 209: ...s are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause...

Page 210: ...the laws of the Member States relating to electromagnetic compatibility IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product including the fitting of non IBM option cards This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22 Eu...

Page 211: ...Japanese Voluntary Control Council for Interference VCCI statement Appendix C Notices 201 ...

Page 212: ...202 xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide ...

Page 213: ......

Page 214: ... Part Number 59P6524 1P P N 59P6524 ...

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