IBM eServer xSeries 235 Type 8671, Maintenance & Troubleshooting

Page: 39 / 214

Table 3. ServerGuide Setup and Installation CD (continued)
Symptom Suggested action
The SCSI RAID
program cannot
view all installed
drives, or the NOS
cannot be installed.
v
Ensure that there are no duplicate SCSI IDs or IRQ assignments.
v Ensure that the hard disk drive is connected properly.
The Operating
System Installation
program
continuously loops. Make more space available on the hard disk.
The ServerGuide
program will not
start your NOS CD. Ensure that the NOS CD you have is supported by the ServerGuide
program. See the
ServerGuide Setup and Installation CD label for a
list of supported NOS versions.
The NOS cannot
be installed; the
option is not
available. Ensure that the NOS is supported on your server. If the NOS is
supported, either there is no logical drive defined (SCSI RAID
systems) or the ServerGuide System Partition is not present. Run the
ServerGuide program, and ensure that setup is complete.
Small computer system interface messages
If you receive a SCSI error message, see “SCSI error codes” on page 147.
Note: If your server does not have a hard disk drive, ignore any message that
indicates that the BIOS is not installed.
Diagnostic programs and error messages
The server diagnostic programs are stored in upgradeable read-only memory
(ROM) on the system board. These programs are the primary method of testing the
major components of your server.
Diagnostic error messages indicate that a problem exists; they are not intended to
be used to identify a failing part. Troubleshooting and servicing of complex
problems that are indicated by error messages should be performed by trained
service personnel.
Sometimes the first error to occur causes additional errors. In this case, the server
displays more than one error message. Always follow the suggested action
instructions for the
first error message that appears.
The following sections contain the error codes that might appear in the detailed test
log and summary log when the diagnostic programs are run.
The error code format is as follows:
fff-ttt-iii-date-cc-text message
where:
fff is the three-digit function code that indicates the function being
tested when the error occurred. For example, function code 089 is
for the microprocessor.
ttt is the three-digit failure code that indicates the exact test failure that
Chapter 3. Diagnostics
29