web-based management clients" in the
HPE XP7 Automation Director Installation and Configuration
Guide
in the ServiceNow product documentation.
Importing an update set
In ServiceNow, you can export and import database information for a specific version of an application or
set of configuration changes by using an XML file. A specific version or set of configuration changes is
called an
update set
. When integrating Automation Director with ServiceNow, the required configuration
information is consolidated into an update set that you must import. For information on how to import
information by loading an update set, see the following in the ServiceNow product documentation.
•
Save an update set as a local XML file and Load customization from a single XML file
•
•
NOTE:
Verify that there are no existing Script Includes with the name "AutomationClientLibrary" so that
no conflicts occur. If the name already exists, change the Script Include name and then edit the
subworkflow (Invoke Automation Service) so that the class or function name match the new Script Include
name.
Creating a service catalog item
A service catalog item is a request form for running a workflow. You must create a service catalog item for
running a workflow that includes a process for running the Automation Director service.
Refer to the
in the ServiceNow product documentation for more information.
Creating a workflow
Creating a workflow enables you to connect processes that you want to automate by using ServiceNow.
To run the Automation Director service in a workflow, extend or include the sub-workflow (Invoke
Automation Service) into an upper layer workflow and insert the parameter mapping step. In this sub-
workflow, you define the common operation sequences of running a service and reporting task status.
Also, you can use the AutomationClientLibrary to include additional operations.
Refer to
in the ServiceNow product documentation for instructions.
Sample workflow
The following is an example of a workflow that calls an Automation Director service.
In this workflow, the following actions are run as a series of flows:
• approval processing
• mapping user input to Automation Director service request parameters
• running an Automation Director service and receiving a result confirmation
• subsequent processing according to the result
Importing an update set
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