Navigation pane
Settings pane
Description
ServiceNow
ServiceNow Connection Name
Specify the ServiceNow
connection name registered in
the Web Service Connection.
This setting is required.
sys_id
Specify the system ID (sys_id) of
the ticket.
This setting is required.
Request Section
active
Active
activity_due
Activity due
additional_assignee_list
Additional assignee list
approval
Approval
approval_history
Approval history
approval_set
Approval set
assigned_to
Assigned to
assignment_group
Assignment group
business_duration
Business duration
business_service
Business service
business_stc
Business resolve time
calendar_duration
Duration
calendar_stc
Resolve time
caller_id
Caller
category
Category
child_incidents
Child incidents
closed_at
Closed
closed_by
Closed by
cmdb_ci
Configuration item
company
Company
contact_type
Contact type
correlation_display
Correlation display
correlation_id
Correlation ID
delivery_plan
Delivery plan
delivery_task
Delivery task
description
Description
due_date
Due date
Table Continued
196
Services catalog