Navigation pane
Settings pane
Description
upon_reject
Upon reject
urgency
Urgency
user_input
User input
variables
Variables
wf_activity
Workflow activity
work_end
Work end
work_start
Work start
Note Section
comments
Additional comments
comments_and_work_notes
Comments and work notes
watch_list
Watch list
work_notes
Work notes
work_notes_list
Work notes list
Related Record Section
caused_by
Caused by Change
problem_id
Problem
rfc
Change Request
Resolution Information Section
close_code
Resolution code
close_notes
Resolution notes
knowledge
Knowledge
resolved_at
Resolved
resolved_by
Resolved by
Query Parameters
sysparm_display_value
Whether to return the actual
values of field or return the
display values.
• false: Return only the actual
values.
• true: Return only the display
values.
• all: Return both.
sysparm_exclude_reference_link Whether to add detailed
information of the reference field.
• false: Do not add
• true: Add
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Services catalog