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HP StoreEver MSL3040, User'S And Service Manual

The HP StoreEver MSL3040 is a high-performance tape library designed for data storage and backup needs. Unlock the full potential of this product by downloading the free User's and Service Manual from our website, providing you with detailed instructions and information.

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Event
code

Message and description

Details and solution

4003

The drive configuration failed.

1.

Remove the drive from the library,
reinsert it and then retry the operation.

2.

If the drive installed is a different LTO
generation than the drive previously
installed, reset the library defaults and
then reconfigure the drive.

3.

Use the RMI to pull a drive support ticket
and check the device analysis section for
more information. Use L&TT to view the
support ticket.

4004

The drive status request failed.

1.

Remove the drive from the library,
reinsert it and then retry the operation.

2.

If the problem persists, reset the drive.

3.

Use the RMI to pull a drive support ticket
and check the device analysis section for
more information. Use L&TT to view the
support ticket.

4005

Drive is reporting a critical TapeAlert.

1.

Power cycle the drive and then verify
whether the drive reports the same
TapeAlert.

2.

Use the RMI to pull a drive support ticket
and check the device analysis section for
more information. Use L&TT to view the
support ticket.

4006

A drive temperature reported is above the
threshold.

1.

Verify that the drive fan is spinning and
not obstructed.

2.

Verify that the ambient temperature is
within specification.

3.

Verify that the drive cover plates are
installed in all open drive bays. The drive
cover plates are required for proper
airflow within the library.

Table Continued

216

Event codes

Summary of Contents for StoreEver MSL3040

Page 1: ...Q62 00029b Published February 2018 Edition 3 Abstract This guide provides information on installing configuring upgrading and troubleshooting the library This guide is intended for system administrators and other users who need physical and functional knowledge of the library ...

Page 2: ...ter Software Computer Software Documentation and Technical Data for Commercial Items are licensed to the U S Government under vendor s standard commercial license Links to third party websites take you outside the Hewlett Packard Enterprise website Hewlett Packard Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise website Acknowledgments In...

Page 3: ...E Command View for Tape Libraries 20 HPE StoreEver TapeAssure Advanced 20 HPE Data Verification 21 Connecting cables for Data Verification 21 Path failover features 22 Secure Manager 24 Installing the library 25 Planning the installation 25 Location requirements 26 Module and rack layout guidelines 26 FC connection information 27 SAS connection information 27 Library partition guidelines 29 Prepar...

Page 4: ...1 Configuring the library network settings 62 Using the Configuration Network Management screen 62 Configuring remote logging 65 Configuring event notification parameters 66 Configuring tape drives 67 Enabling or disabling mailslots 69 Partition wizards 69 Encryption configuration 76 MSL Encryption Kit configuration 77 Using the KMIP wizard 80 Configuring FIPS Support Mode 81 Secure Mode 83 Config...

Page 5: ...ncryption status 118 Viewing Secure Manager status 118 Upgrading and servicing the library 120 Identifying the failed component 120 Powering off the library 120 Powering on the library 121 Unlocking the magazine from the RMI or OCP 121 Unlocking a magazine with the manual release 122 Installing or replacing a tape drive 123 Removing a drive bay cover 123 Removing a tape drive 124 Installing the ne...

Page 6: ...tall the module in the library 150 Verifying the center bezel replacement 150 Replacing the robotic assembly and spooling mechanism 151 Powering off the library 152 Preparing to remove the robotic assembly and spooling mechanism 153 Removing the robotic assembly and spooling mechanism from the base module 154 Installing the robotic assembly and spooling mechanism into the base module 156 Completin...

Page 7: ...e backup server to the disk array 177 Backup archive server 177 Backup archive software and method 177 Connection from the archive backup host server to the library 178 Data cartridges 178 Tape drive read or write performance seems slow 178 Locking or unlocking the robotic assembly manually 179 Returning the robotic assembly to the base module 179 Returning the robotic assembly to the base module ...

Page 8: ...change events 232 Informational events 235 Technical specifications 238 Physical specifications 238 Environmental specifications 238 Electrical specifications 239 Regulatory specifications 239 Regulatory compliance identification numbers 240 Default and restore defaults settings 240 8 Contents ...

Page 9: ...s begin with a 3U base module which has capacity for 32 tape cartridges and up to three half height LTO tape drives The library is expandable with 3U expansion modules Each expansion module adds capacity for 40 tape cartridges and up to three LTO tape drives Up to six expansion modules can be added to the base module for a maximum library capacity of 272 tape cartridges and 21 half height tape dri...

Page 10: ...D blue Clean amber Attention amber Error amber Base module only 13 Power button Base module only 14 Left magazine release button Rear panel 4 9 5 6 7 8 2 1 11 10 3 1 Power supply bay 1 2 Power supply bay 2 3 Half height tape drive bays 4 Lower expansion module connection port 5 Ethernet MGMT used for the RMI connection Base module only 6 Ethernet DIAG used for the CVTL Data Verification connection...

Page 11: ...nd one on the back panel You can update firmware save or restore configuration settings or download support tickets with a USB thumb drive in either USB port The encryption kit token which is part of the MSL Encryption Kit is fully functional in both USB ports Tape drive back panels LTO 6 Fibre Channel tape drive back panel 1 2 3 4 1 Tape drive Ethernet port 2 FC port A 3 FC port B 4 Tape drive po...

Page 12: ... port A 3 SAS port B 4 Tape drive power LED green LTO 7 and LTO 8 Fibre Channel tape drive back panel 1 2 3 4 1 Tape drive Ethernet port 2 FC port A 3 FC port B 4 Tape drive power LED green LTO 7 and LTO 8 SAS tape drive back panel 1 2 3 4 12 LTO 6 SAS tape drive back panel ...

Page 13: ...dule numbering Example tape drive numbering Module 3 Drive 5 empty Drive 4 Module 2 empty Drive 3 empty Module 1 empty Drive 2 Drive 1 MSL3040 storage slots Each MSL3040 module has two magazines of storage slots that can be removed from the front of the library Each magazine has 20 storage slots for tape cartridges The following illustration shows the slot numbers for all of the slots in the magaz...

Page 14: ...ges in the eight lowest slots it will mark them as inaccessible and will not use them for backup operations Encryption Encryption protects data from unauthorized access and use The data is changed into a form that can only be read with the key used to encrypt the data The LTO 4 and later generation tape drives can encrypt data while writing and decrypt data when reading Hardware based data encrypt...

Page 15: ...er or MSL2024 MSL3040 MSL4048 and MSL6480 Tape Library with at least one LTO 4 or later generation tape drive The encryption kit supports your manual security policies and procedures by providing secure storage for encryption keys Access to the key server tokens and their backup files is protected with user specified passwords You will need to create processes to protect the tokens and secure the ...

Page 16: ...heir distinctive two tone cartridge color To determine whether your backup or archive software application supports WORM cartridges see the Storage Media website http www hpe com info storagemedia LTO 7 Type M media for LTO 8 drives The library supports LTO 7 cartridges initialized as Type M media in LTO 8 tape drives See the library firmware release notes for specific library firmware revisions t...

Page 17: ...and 80 percent noncondensing For archival storage requirements see the data cartridge specifications If the data cartridge has been exposed to temperatures outside the specified ranges stabilize the cartridge at room temperature for the same length of time it was exposed to extreme temperatures or for 24 hours whichever is less Do not place data cartridges near sources of electromagnetic energy or...

Page 18: ...t bears the Ultrium logo LTO 6 drive LTO 7 drive LTO 8 drive LTO 1 media Incompatible Incompatible Incompatible LTO 2 media Incompatible Incompatible Incompatible LTO 3 media Incompatible Incompatible Incompatible LTO 4 media unencrypted Read only Incompatible Incompatible LTO 4 media encrypted Read only with encryption key Incompatible Incompatible LTO 5 media unencrypted Read Write Read only Inc...

Page 19: ... LTO 4 data cartridges Cartridge type Part number HPE LTO 4 Ultrium 1 6TB RW Data Cartridge green C7974A HPE LTO 4 Ultrium 1 6TB WORM Data Cartridge two tone green and gray C7974W Table 5 LTO 5 data cartridges Cartridge type Part number HPE LTO 5 Ultrium 3 TB RW Data Cartridge blue C7975A HPE LTO 5 Ultrium 3 TB WORM Data Cartridge two tone blue and gray C7975W Table 6 LTO 6 data cartridges Cartrid...

Page 20: ...ed and Data Verification functionality For more information see http www hpe com support cvtl For information on installing and using CVTL see the HPE StoreEver Interface Manager and Command View for Tape Libraries user guide available from the Hewlett Packard Enterprise website at http www hpe com support cvtl Command View for Tape Libraries support is included in all MSL3040 library firmware To ...

Page 21: ...the same license per 100 cartridge slots Receive advanced notification for needed media migration Fully integrated with Command View for Tape Libraries Business benefits Ensures that critical business data can be restored when most needed High Availability No impact to backup operations Ease of Use Single license for 100 cartridge slots Save Money Migrate data only when necessary HPE StoreEver Dat...

Page 22: ...ape drive ports are connected to the SAN Only one of the ports is used at any one time and the second port is a standby port When a link failure on the active port is detected the second port is used Data path failover requires a dual port drive Control path failover Depending on the drive one or both ports on the control path drive are configured to present a path to the library controller and a ...

Page 23: ...ngle license supports both control path failover and data path failover Path failover licenses Table 10 Failover licenses for LTO 6 drives Part number License name Q8K96A HPE StoreEver High Availability MSL3040 LTO 6 Control Path Failover LTU Q8K96AAE HPE StoreEver High Availability MSL3040 LTO 6 Control Path Failover E LTU Q8K97A HPE StoreEver High Availability MSL3040 LTO 6 Data Path Failover LT...

Page 24: ...re Manager only supports FC drives SAS drives are not supported The RMI displays unsupported drives with gray text The only Secure Manager function you can perform on the unsupported items is to change the name of a SAS host To use Secure Manager you must understand your FC environment and which hosts to group with which drives Once Secure Manager is enabled you will not see drives or libraries fr...

Page 25: ...k to reduce the risk of personal injury or damage to equipment Extend the rack leveling jacks to the floor Ensure that the full weight of the rack rests on the leveling jacks Install the rack stabilizer kit on the rack Extend only one rack component at a time Racks may become unstable if more than one component is extended CAUTION Slide rail mounted equipment is not to be used as a shelf or a work...

Page 26: ...ower voltage 100 240 VAC Line frequency 50 60 Hz Library located near AC outlet s The AC power cord is the library s main AC disconnect device and must be easily accessible at all times Air quality Place the library in an area with minimal sources of particulate contamination Avoid areas near frequently used doors and walkways stacks of supplies that collect dust printers and smoke filled rooms Ex...

Page 27: ...ty A server that has FC attached hard drives performs best with at least two FC ports Using the same FC port for disk and tape drive access can cause performance degradation SAN connection All switches between the host and the tape drive must be of the appropriate type A 2 Gb switch in the path might cause performance degradation when backing up highly compressible data Configure zoning on the FC ...

Page 28: ...ape drive SAS signal rates require clean connections and a minimum number of connections between the HBA and the tape drive SAS cables described as equalized might not support 6 Gb s data rates Do not use equalized cables with LTO 6 or later generation tape drives unless these cables are verified for 6 Gb s data rates For optimal performance only use cables of the length specified as qualified for...

Page 29: ...partitions is 21 Magazine slots are allocated to partitions in four or five slot groups depending on whether the magazine slots are located in the bottom module or not Mailslots must be enabled for a module before they can be allocated to a partition A partition does not need to have a mailslot If a partition does not have a mailslot the magazine must be accessed to import or export cartridges Ope...

Page 30: ... through a compatible switch verify that sufficient ports are available Unpacking the shipping containers Prerequisites Before unpacking any modules clear a level work surface near where you will install the modules CAUTION If the temperature in the room where the module will be installed varies by 15º C 30º F from the room where it was stored allow the module to acclimate to the surrounding envir...

Page 31: ...mechanical or electrical components while moving the module 1 2 3 a Use two small screwdrivers to unlock the top cover b Lift the cover front end by about 12 cm and pull gently forward to disengage from the pivot point at the module center c Remove the foam insert 4 If you are installing a base module only without an expansion module or the base module will be the top module in the library replace...

Page 32: ...any of the modules Prerequisites Rackmount accessory kit for each module containing Four adapter blocks Four Phillips screws Two rack shelves one for each side of the rack labeled LHS and RHS 3 Phillips screwdriver Procedure 1 When installing multiple modules locate the shelf locations for all modules a Locate the bottom of the lowest full U where the lowest module will be installed b Count up the...

Page 33: ...2U of the 3U volume that the module will occupy as shown in the illustration 1 2 c Secure the adapter block with a Phillips screw from the accessory kit 3 From the rear of the rack mount an adapter block at the same height as each corresponding front adapter block 4 From the front of the rack starting at the rear adapter mount the LHS rack shelf for each module into the adapter blocks on the left ...

Page 34: ...e front of the rack and while supporting the bottom of the module in the areas supported by the rack shelves set the back of the base module on the front of the shelves 3 Push the base module into the rack until the front of the module contacts the front rack posts 1 2 4 Use a 2 Phillips screwdriver to tighten the captive fasteners on each side of the base module until they are finger tight Do not...

Page 35: ...e that will be installed at the bottom of the library Moving the top cover plate Procedure 1 Remove the top cover plate from the current module 1 2 3 a Unlock the top cover using two small screwdrivers b Lift the cover front end by about 12 cm c Gently pull the cover forward to disengage from the pivot point at the module center 2 Install the cover plate on the other module a With the front of the...

Page 36: ...th access to the bottom lift the module front end by about 16 cm using the rear of the module as a pivot point You will need someone to hold the module while you remove the bottom cover plate b Support the bottom cover with one hand Insert a small flathead screwdriver or Torx screwdriver into the slot and slide about 4 mm sideways to unlock the spring loaded lock 1 2 3 4 36 Moving the bottom cover...

Page 37: ...alling multiple expansion modules work from the base module to the top of the library and then from the base module to the bottom of the library Prerequisites The rack shelves are installed The library cover plates are on the modules that will be on the top and bottom of the library Procedure 1 From the front of the rack while supporting the bottom of the module in the areas supported by the rack ...

Page 38: ...the module below Repeat for each pair of adjacent modules a Lock the alignment mechanism If the alignment mechanism has a lock slide the lock to the left move the alignment mechanism to the locked position and then release the spring loaded lock 1 2 If you encounter resistance adjust the position of the upper module so the pin in the alignment mechanism moves into the mating hole in the lower modu...

Page 39: ... present and connected to a different AC power source the second power supply in the module provides redundancy Procedure 1 Using a 2 Phillips screwdriver remove the power supply bay cover When installing the first power supply in an expansion module the power supply can be installed in either bay 2 Position the new power supply on the alignment rails 3 Slide the power supply into the module until...

Page 40: ...vers installed Procedure 1 Locate an appropriate vacant drive bay on the back of the library NOTE A full height drive can only be installed in the bottom two half height drive bays A full height drive cannot be seated in other locations and will not operate If the drive will not seat completely verify that it is located in the correct drive bays 2 Remove the face plate covering the drive bay by re...

Page 41: ...tion about configuring the second port see the application documentation Procedure 1 Remove the FC port caps if necessary Attach one end of the FC cable to port A on the tape drive 2 Attach the other end of the FC cable to a switch or HBA Connecting the SAS cable NOTE SAS signal rates require clean connections between the HBA and tape drive Do not use adapters or converters between the HBA and the...

Page 42: ...ary maps each of the four channels from the HBA to one channel on the drive end You can plug any of the four drive connectors into any tape drive Powering on the library Procedure 1 Plug the power cables into the power connectors on each module and into power outlets TIP If a module has two power supplies plug each power cord into a different AC power circuit to increase redundancy 2 To use the RM...

Page 43: ...nctioning and provides diagnostic information L TT is available without charge at http www hpe com support TapeTools Configuring the FC interface Prerequisites The administrator password Procedure 1 Log in to the RMI and enter the administrator password if requested 2 Navigate to the RMI Configuration Drives screen 3 Configure the settings for your drive and connection method Drives connected to a...

Page 44: ...ll release the lock c Pull the magazine straight out of the library supporting the bottom with your hand NOTE If the magazine has not been extended or removed from the library within 30 seconds the library will relock the magazine 2 Load the cartridges Insert one or more labeled cartridges into the storage slots in the magazine The lowest row of storage slots in the library is inaccessible to the ...

Page 45: ...st have an HPE Passport set up with relevant entitlements To view and update your entitlements and to link your contracts and warranties with your profile navigate to http www hpe com support AccessToSupportMaterials 2 Browse or search for the necessary firmware 3 Download the firmware To upgrade firmware from the OCP copy the firmware image onto a FAT 32 formatted USB flash drive Configuring addi...

Page 46: ... to the host configure the FC port in Loop mode Enabling and configuring SNMP network management Enabling and configuring Command View TL integration and Data Verification Setting up email event notification Using the MSL Encryption Kit 46 Installing the library ...

Page 47: ...IP address of the library in the browser address bar Status icons The green Status OK icon indicates that the library is fully operational and that no user interaction is required The blue exclamation point Status Warning icon indicates that user attention is necessary but that the device can still perform most operations The red X Status Error icon indicates that user intervention is required and...

Page 48: ...d RMI Maintenance UID LED Control screen The UIDs on the OCP and back panel are activated and deactivated together The UIDs are helpful for locating the library in a data center Ready Green steady when power is on blinking with tape drive or library robotic activity Clean Amber when a tape drive cleaning operation is recommended Attention Amber if the library has detected a condition for which use...

Page 49: ...enance Library Tests System Test Slot to Slot Test Robotic Test OCP Test Wellness Test View Event Ticket Logs Drive Support Ticket Download Library Support Ticket Download Library Logs Download Drive Firmware Upgrade Library Firmware Upgrade Move Robotic to Base Module System Reboot LCD Adjustment SSH Secure Shell Open Magazines Mailslots Status Network Settings Library Drive Operating the library...

Page 50: ...address of the library in the browser address bar 2 Select the User 3 If required enter the PIN or Password 4 Select Login Library users and roles The library supports three user roles user administrator and security The library is preconfigured with one user for each role The administrator can add up to 80 additional library user accounts User The user account provides access to status informatio...

Page 51: ... security user can modify it If the security password is lost both the administrator and service passwords are required to change the security password Service Access to the service user is by service personnel only The service password is set at the factory Both the administrator and service passwords are required for a service person to enter the service area The library RMI main screen The libr...

Page 52: ... is required and the library is not capable of performing some operations To display the event ticket log click the icon Status The status of the library robotic Idle The library robotic is ready to perform an action Moving The library robotic is moving a cartridge Scanning The library robotic is performing an inventory of cartridges Offline The library robotic has been taken off line by the libra...

Page 53: ...operations Module number Modules are numbered based on their location in the physical library The bottom module is Module 1 The base library module is annotated with Base Drive status The number of drives installed in the module and the health of each drive To display drive configuration and status information in the center pane click or tap on the drive A black square indicates that the drive is ...

Page 54: ... the first time it is configured with the default settings The library must be configured before use For the default settings see Default and restore defaults settings on page 240 Configuring the simplest configuration This procedure results in a simple library configuration with RMI access one partition and no mailslots enabled Procedure 1 If the initial administrator password has not already bee...

Page 55: ...racters than are reported to the host the characters will be taken from the left end of the barcode label Auto cleaning is not enabled 6 To accept the default values click Next The Finish Configuration screen displays the proposed allocation of library resources into partitions If you accepted the defaults all of the tape drives and mailslots are assigned to a single partition Operating the librar...

Page 56: ... time Procedure 1 Configure the network settings and set the initial administrator RMI password from the OCP 2 Initiate the wizard from the RMI to complete the remaining configurations Managing the library configuration NOTE The library only supports FAT 32 formatted USB flash devices FAT 32 is the most common flash drive format Procedure Save the library configuration to a file Restore the librar...

Page 57: ...B Device Rear Downloads the configuration file to a USB flash drive inserted into the USB port in the back of the library 4 Click Save Restoring the library configuration from a file From the Configuration System Save Restore Configuration screen you can save the library configuration settings to a file restore the settings or reset the library configuration to the default settings If the base mod...

Page 58: ...rives and modules With this operation the library resets its list of known drives and modules quickly and without requiring a reboot Procedure 1 Navigate to the Configuration System Save Restore Configuration screen 2 Expand the Reset the List of Known Drives and Modules area and then click Reset NOTE This operation will renumber all of the modules and drives which can impact element addressing to...

Page 59: ...the System Date and Time Format screen 2 Click Date Time Format 3 Select a time format 4 Select a date format For example July 30 2013 is displayed as DD MM YYYY 30 07 2013 MM DD YYYY 07 30 2013 YYYY MM DD 2013 07 30 5 Click Submit Setting the date and time The library will automatically adjust for daylight saving time DST if the selected time zone is in a location or country that observes DST clo...

Page 60: ...e library displays a message NOTE Barcode labels are recommended on all cartridges in the library For efficient operation include the correct media ID on the label and keep the Barcode Media ID Restriction option enabled the default setting Procedure Enable media barcode compatibility checking Disable media barcode compatibility checking Enabling media barcode compatibility checking When media bar...

Page 61: ... 3 Click Submit NOTE Barcode labels are recommended on all cartridges in the library For efficient operation include the correct media ID on the label and keep the Barcode Media ID Restriction option enabled the default setting Using unlabeled media By default the library requires that each data cartridge have a proper barcode label and does not detect unlabeled media Detection of unlabeled media ...

Page 62: ...ller Ethernet ports This setting configures the maximum speed to which both ports will automatically negotiate The default 1 Gbit is applicable for most cases If the library is in a network with very high broadcast network traffic setting a lower value can be useful when diagnosing unexpected network failure events 6 Click Submit Using the Configuration Network Management screen Procedure Add an S...

Page 63: ...er the SNMPv3 configurations These SNMPv3 configuration values require corresponding settings on an SNMPv3 enabled trap receiver a Limit all library SNMP communication to SNMPv3 When selected all SNMP communications must use SNMPv3 NOTE If the library is configured to use Command View TL confirm that the version of Command View TL supports communication over SNMPv3 When using SNMPv3 communication ...

Page 64: ...on values require corresponding settings on an SNMPv3 enabled trap receiver a Limit all library SNMP communication to SNMPv3 When selected all SNMP communications must use SNMPv3 NOTE If the library is configured to use Command View TL confirm that the version of Command View TL supports communication over SNMPv3 When using SNMPv3 communication between the library and Command View TL the SNMPv3 se...

Page 65: ...e logging This feature allows for sending library events to a remote syslog server The data sent only includes the ticket information generated by library software No low level logs generated by the Linux and other applications will be sent to the remote server Only non encrypted remote logging is supported Procedure 1 Navigate to the Configuration Network Management Remote Logging rsyslog screen ...

Page 66: ...twork Management SMTP screen 2 If SMTP is not enabled click SMTP Enabled 3 When enabled the remaining configurations are active 4 Configure SMTP options a Notification Level The types of events for which the library should send e mail Inactive No events are sent Critical Only critical events are sent Warnings Only critical and warning events are sent Configuration Only critical warning and configu...

Page 67: ...ration Drives Settings screen 2 Modify any of the configurable values Drive number Drives are numbered from the bottom of the library up beginning with one The drive currently hosting the SCSI communication for the library is designated with LUN Serial number The serial number assigned to the tape drive by the library This serial number is reported to host applications The serial number cannot be ...

Page 68: ...ower off a tape drive before removing it from the library or moving it to a new location within the library Port configuration FC only Drive port configuration Speed The currently selected speed The default is Automatic Port Type Automatic Loop Enables selection of the Addressing Mode NOTE When connecting an LTO 7 or later generation FC drive directly to the host use Loop mode Fabric Addressing Mo...

Page 69: ...y can be allocated to a partition A partition does not need to have a mailslot If a partition does not have a mailslot the magazine must be accessed to import or export cartridges Opening a magazine takes the library off line Although the mailslot magazine is shared between partitions the mailslot elements are assigned individually to partitions Wizards guide you through the partition configuratio...

Page 70: ...tioning 3 Select the number of partitions 4 Select the number of barcode characters reported to the host application This option provides interchange compatibility with libraries with more limited barcode reading capabilities The maximum length is 16 and the default is 8 This configuration will apply to all partitions NOTE The industry standard length for LTO barcode labels is eight characters Bar...

Page 71: ...k b To have the wizard configure partition as shown click Finish After the wizard reconfigures the partition the library will come on line automatically c To exit the wizard click Cancel or Exit TIP You can use the Expert Partition Wizard to adjust the allocation of resources after creating the partitions with the Basic Partition Wizard Using the expert partition wizard When Data Verification is e...

Page 72: ...d MSL8096 Tape Libraries is 15 characters 5 Select whether to report the barcode characters from the left or right end of the barcode label to the host application when reporting fewer than the maximum number of characters For example when reporting only six characters of the barcode label 12345678 if alignment is left the library will report 123456 If alignment is right the library will report 34...

Page 73: ... more LTO 7 or later generation drives are detected in the library Only enable this setting if you are sure that only one host will access each drive Do not enable this feature if your use model or SAN setup requires multiple hosts sending commands to any drive in the partition 8 Click Next 9 In the Assign Storage Slots screen use the and buttons to assign slots to the new partition and then click...

Page 74: ...n fail over to an LTO 8 FC drive SAS and LTO 6 and earlier generation FC tape drives can be in the same partition but cannot be configured for LTO 7 failover The HPE MSL3040 LTO 7 Path Failover License has been added to the library NOTE LTO 7 Path Failover requires a driver to be installed on all backup application servers that will access the partition For information about LTO 7 Path Failover in...

Page 75: ...be installed on all backup application servers that will access the partition For information about LTO 7 Path Failover including installing and using failover software see the LTO 7 and later generation failover user guide 15 Verify the partition configuration and then click Finish 16 After the wizard reconfigures the partition the library will come on line automatically Deleting a partition usin...

Page 76: ...all existing partitions 4 Click Submit Allowing the administrator to configure encryption with the Expert Partition Wizard By default the security user must configure encryption With this setting library administrator users can configure encryption with the Expert Partition Wizard Prerequisites Logged in to the RMI as the security user Procedure 1 Navigate to the Configuration Encryption screen 2 ...

Page 77: ...rd when using the MSL Encryption Kit Procedure 1 Navigate to the Configuration Encryption USB MSL Encryption Kit screen 2 Verify that the correct key server token is available 3 Enter the Token Password and then click Submit Viewing the keys on the key server token when using the MSL Encryption Kit Procedure 1 Navigate to the Configuration Encryption USB MSL Encryption Kit screen 2 If the Keys on ...

Page 78: ...erating a new write key when using the MSL Encryption Kit Procedure 1 Navigate to the Configuration Encryption USB MSL Encryption Kit screen 2 Expand the Key Management section 3 Click Apply Configuring automatic key generation when using the MSL Encryption Kit When automatic key generation is enabled the library will automatically request the key server token to generate a new key periodically ac...

Page 79: ...two digits 4 If you are creating a backup file to seed a new key server token enter the number of keys to include in the backup The library will back up the highest numbered keys which are normally the most recent 5 Click Save Restoring key server token data from a backup file when using the MSL Encryption Kit Procedure 1 Navigate to the Configuration Encryption USB MSL Encryption Kit screen 2 Exp...

Page 80: ...erver is available on the network and has been configured for use with this library The KMIP license has been added from the Configuration System License Key Handling screen The security user is logged in to the RMI Procedure 1 In the Configuration area click KMIP Wizard in the Encryption menu to start the wizard 2 The Wizard Information screen displays information about the wizard If the library ...

Page 81: ...IP address or fully qualified hostname and port number for up to ten KMIP servers To verify access to the KMIP servers click Connectivity Check 11 The Setup Summary screen displays the settings that were collected by the wizard Verify that the settings are correct and that there are no errors in the Done column If you need to modify any settings or fix any issues either click Back to reach the app...

Page 82: ...cure Mode and the partition is configured with FIPS Support Mode disabled the drive ports will be left configured and all keys will be sent to the drive wrapped The library will issue warning events For a current list of products that are FIPS 140 2 Validated see the NIST FIPS 140 2 Crypto Module Validation List If FIPS 140 2 Validation is required verify the validation status before purchasing th...

Page 83: ...ly permits encryption settings to be established by the library that enabled Secure Mode using secure methods Once a partition has been configured for FIPS Support Mode the library will enable Secure Mode for all LTO 6 drives in the partition each time the library is powered on and disable Secure Mode for all the drives in the partition each time the library is powered off via a soft power off The...

Page 84: ...tion is required verify the validation status before purchasing the product Procedure Download and install the firmware image without Secure Mode Configuring local user accounts Procedure Configure user account settings Add a local user account Set or modify a user password Allow magazine and mailslot access for the user user Change the OCP PIN from the RMI Remove a local user account Configuring ...

Page 85: ... a z A Z and 0 9 Role User or Administrator Password 4 Click Add Setting or modifying a user password Procedure 1 Navigate to the Configuration User Accounts Local User Accounts screen 2 Click Edit next to the user name To filter the user list enter one or more characters in the filter box and then click Filter By Name For example the substring tr will return both administrator and Tristan 3 Enter...

Page 86: ...ccount Procedure 1 Navigate to the Configuration User Accounts Local User Accounts screen 2 In the Local Users section click Delete next to the user name 3 Click Yes to confirm Configuring LDAP user accounts Prerequisites Prerequisites for configuring LDAP user accounts Procedure 1 Navigate to the Configuration User Accounts LDAP screen 2 If not already listed add your LDAP servers a In the LDAP S...

Page 87: ...e LDAP name for the specified user account For example sAMAccountName f Click Test Connection to verify the configuration g When the library successfully connects to the LDAP server click OK 3 In the LDAP User area click Add User 4 The RMI displays the Add User dialog 5 Click Query LDAP Servers to see a list of available users 6 Select the user name and then assign the user a role User Administrat...

Page 88: ... to sAMAccountName 6 If SSL is required for the LDAP server This field is likely required for newer versions of LDAP servers Configuring Command View for Tape Libraries integration For more information about Command View TL see the HPE StoreEver Interface Manager and Command View for Tape Libraries User Guide available from the Hewlett Packard Enterprise website at http www hpe com support cvtl Pr...

Page 89: ...ea of the Configuration Command View TL Configuration screen Preparing the library for Data Verification The Data Verification feature provides an automated process to validate media readability and data integrity of backup data cartridges Data Verification is a feature of Command View that is supported by the library and requires a license to be installed on the Command View TL management station...

Page 90: ...ata to all ports on the hub b Ensure that the DIAG port of the base module controller has an Ethernet connection to a switch NOTE Use a true switch for the connections from the drives DO NOT use a hub which replicates data to all ports on the hub c When the private network is cabled correctly each drive will obtain an IP address from the library on the 16 1 9 X subnet The drive IP address can be v...

Page 91: ...ections to the RMI to use HTTPS 3 Click Submit Adding a signed certificate for SSL TLS connections Use the Add Signed Certificate Wizard to add a self signed certificate to the library for use with SSL TLS connections The certificate will be used by the library for https connections to the RMI and Data Verification connections to Command View TL NOTE KMIP SSL TLS connections will not use this cert...

Page 92: ...then click Finish 8 To verify that the certificate is being used open an https connection to the library from a server or computer where the server side certificate has been imported IMPORTANT If the server side signed certificate is not imported correctly the library will revert to the built in certificate Backing up a custom certificate Procedure 1 Navigate to the RMI Configuration Web Managemen...

Page 93: ...nments where policies require all configuration changes to occur from the physical library front panel Note that many settings cannot be configured from the OCP The user and service users will still be able to log in with the RMI To remove all RMI access unplug the Ethernet cable from the library controller Procedure 1 Navigate to the Configuration Web Management screen 2 Click Restricted Remote M...

Page 94: ... A host WWPN can only be in one Access Control Group A library and drive device can be in multiple Access Control Groups Enabling Secure Manager Procedure 1 Navigate to the Configuration Secure Manager screen 2 Select Secure Manager Enabled 3 Click Finish After Secure Manager is enabled configure the hosts and drives into access groups with the wizards in the Secure Manager Configuration area Crea...

Page 95: ... s selection and then click Next 3 Select the group from the list of Existing Groups click Change Access Group Name and then click Next 4 Enter the new group name and then click Finish Deleting an access group when using Secure Manager Procedure 1 Navigate to the Configuration Secure Manager screen 2 Click Edit next to Access Group Configuration and Host s selection and then click Next 3 Select th...

Page 96: ... click Next 3 Select the group from the list of Existing Groups click Remove Host from Group and then click Next 4 Select one or more hosts to remove from the group and then click Finish Configuring device access when using Secure Manager Procedure 1 Navigate to the Configuration Secure Manager screen 2 Click Edit next to Device Access Configuration 3 Select one of the groups and then click Next 4...

Page 97: ... Click Edit next to Host Configuration 3 Select a host from the list of Current Hosts click Modify Host and then click Next 4 Enter a name for the host for use within Secure Manager and then click Finish 5 Click Submit Deleting a host when using Secure Manager Procedure 1 Navigate to the Configuration Secure Manager screen 2 Click Edit next to Host Configuration 3 Select a host from the list of Cu...

Page 98: ... or RMI If neither of these methods work see Forcing a drive to eject a cartridge on page 110 Procedure 1 Navigate to the Maintenance Library Tests System Test screen 2 Select the number of test cycles 3 Select the media handling option Seating The cartridge is loaded into the tape drive but is not threaded onto the take up reel Choose this option for a faster test Threading The cartridge is loade...

Page 99: ...requires at least one cartridge in the library If moving a cartridge to or from a tape drive the cartridge must be compatible with the generation of the tape drive One of the selected element locations must be empty and one of the selected element locations must be full Procedure 1 Navigate to the Maintenance Library Tests Element to Element Test screen 2 Select a cartridge from the Source Element...

Page 100: ... with the empty drive must be in a magazine slot or mailslot If moving a cartridge to or from a tape drive the cartridge must be compatible with the generation of the tape drive One of the selected element locations must be empty and one of the selected element locations must be full Each library module must have at least one cartridge installed All backup operations are stopped The test takes the...

Page 101: ...ds library error and warning events b Information Log Records library information warnings c Configuration Log Records configuration changes 3 Show All Displays all of the above logs The log entries are displayed in order of most recent to oldest The log entries contain a date and time code event code severity component identifier and event details The log entries are formatted as configured in th...

Page 102: ...y firmware from the RMI Procedure 1 Download the firmware file to the system running the browser that is logged into the RMI 2 In the RMI navigate to the Maintenance Firmware Upgrades System Firmware screen 3 Click Choose File and select the firmware file from the local computer When you update the library firmware the library will update the firmware of the expansion modules to a compatible versi...

Page 103: ...et screen 2 Expand the drive support ticket list if necessary by clicking the down arrow on the left side The drive list displays Drive The drive number Drives are numbered starting with one from the physical bottom of the library to the top Type The drive form factor half height or full height and interface Firmware The current drive firmware version Serial The drive serial number Unit The module...

Page 104: ... the Maintenance Drives Drive Reboot screen 2 Select the drives to be rebooted 3 Click Submit Clearing drive reservations Hosts can reserve drive access or library access for exclusive use by a specific host port If a connection is lost due to a host crash link break or other failure while a host has a reservation access to that device from other hosts can be blocked Prerequisites A host is able t...

Page 105: ...he base module behind the OCP After powering off the library and before proceeding with extending a module from the rack look inside the base module window to verify that the robotic assembly is behind the OCP If the library did not move the robotic assembly to its park position you can do so from the screen Procedure 1 Navigate to the Maintenance Move Robotic to Base Module screen 2 Click Submit ...

Page 106: ...of storage slots in the library If the library only has a base module the library will have 32 storage slots Each expansion module adds 40 storage slots Figure 6 The lowest row of storage slots in the library are inaccessible to the robot If an expansion module is installed below the base module the inaccessible storage slots will be in the lowest expansion module and all of the storage slots in t...

Page 107: ...e destination elements are tape drives enabled mailslots and storage slots that do not contain a data cartridge IMPORTANT Do not install cartridges in any of the eight lowest storage slots in the library If the library detects cartridges in the eight lowest slots it will mark them as inaccessible and will not use them for backup operations 6 Click Submit Opening a magazine from the RMI Opening a m...

Page 108: ... instead of the Open button Action If you need to open the mailslot have the application release the PMR setting for the mailslot Opening a magazine from the OCP Procedure 1 Navigate to the Operation Open Magazine screen The library lights an LED for each magazine in the library 2 Press the magazine release button for the magazine to be opened The library will release the lock 3 Pull the magazine ...

Page 109: ...y will choose the one with the highest usage count Configuring auto cleaning You can configure auto cleaning with the basic or expert partition wizards When auto cleaning is enabled the library automatically initiates a cleaning operation when media is unloaded from a drive that requires cleaning instead of creating a warning event when a drive requires cleaning Procedure Use the basic partition w...

Page 110: ... should appear No operations will be available until the force eject completes Procedure 1 Navigate to the Operation Force Drive Media Eject screen 2 Select the drive in the Source Elements list 3 Select the destination in the Destination Elements list 4 Click Submit Difficulty ejecting a cartridge Symptom A drive has difficulty ejecting a cartridge Cause This problem is usually caused by bad or d...

Page 111: ...c assembly Total Power On Time Total time that the base module has been powered on since it was manufactured Odometer Robotic assembly move count Robotic Location The module where the robotic assembly is currently located The home location for the robotic assembly is in base module behind the OCP Shipping Lock The shipping lock is part of the robotic assembly Under normal operation the library wil...

Page 112: ...ist views To see the elements organized by module navigate to the Status Cartridge Inventory List View screen To see the elements organized by logical library or partition navigate to the Status Partition Map List View screen 2 In the Inventory List you can see Module The module number Slot The slot number in the form module slot where module is the module number and slot is the slot number Barcod...

Page 113: ... or drive Viewing library or partition configuration settings NOTE The configurations listed in this screen can be modified using the Expert Partition Wizard See Using the expert partition wizard on page 71 Procedure 1 Navigate to the Status Partition Map Configuration Status screen The library displays the current configuration settings for a partition 2 Expand the sections for additional informa...

Page 114: ...ced when LTO 6 advanced control path failover is enabled LTO7 CPF when LTO 7 control path failover is enabled Disabled when control path failover is not enabled Unlicensed when a control path failover license has not been added to the library Active Control Path Drive The tape drive that hosts the LUN for the partition LTO 7 Multi initiator SCSI Conflict Detection Indicates whether LTO 7 Multi Ini...

Page 115: ...y installed on the drive Powered On or Off Vendor HP or HPE Product ID Indicates the LTO generation Temperature Internal temperature reported by the drive The normal temperature range is provided for reference and varies depending on the type of tape drive The tape drive will send out errors if there is any possibility of error due to temperature NOTE This temperature is not the temperature of the...

Page 116: ...drive is replaced the WWNN is reassigned to the replacement drive FC only Partition Partition to which the drive is assigned Cartridge Information about the cartridge if any currently in the drive Media Removal Whether the media can be removed from the drive or not Many host applications prevent media removal while accessing the cartridge in the tape drive Data Compression Indicates whether the dr...

Page 117: ...e library is powered on Address IP address in use by the library If DHCP is enabled this address was obtained from the DHCP server When DHCP is not enabled the address was configured Netmask The network mask of the library controller used when DHCP is not enabled Gateway The gateway used when DHCP is not enabled DNS 1 DNS 2 IPv6 settings Stateless Addressing When Enabled the library will generate ...

Page 118: ...the tape drives and partitions Encryption status parameters USB MSL Encryption Kit Status of the key server token NOTE The key server token should only be inserted in the rear USB port in the base module KMIP Status of the connection to the KMIP server Key Server Token Status Identity of the key server token if any present in the rear USB port Partition Encryption Status Configured encryption meth...

Page 119: ...50 Form factor HH Half height FH Full height Drive interface FC Fibre Channel SAS Serial Attached SCSI Serial The serial number assigned to the tape drive by the library Partition Library partition to which the drive is assigned Available ports Displays the available ports on the drive WWPN_A WWPN_B The worldwide port name a unique identifier for each FC interface FC only Secure Mode Indicates whe...

Page 120: ...d the OCP After powering off the library and before extending the module from the rack look through the expansion module windows to locate the robotic assembly Verify that it is behind the OCP with approximately three rows of tape cartridges visible below the robot Depending on expansion module placement you might need to remove a magazine from the base module to determine the robot position If yo...

Page 121: ...redundancy 2 To use the RMI connect an Ethernet cable from MGMT Ethernet port on the base module controller to your network 3 Power on the library by pressing the power button on the base module just below the OCP the green light and OCP will illuminate When the library is powered on it performs the following procedures Inventory the tape cartridges in the magazines Check the firmware version on a...

Page 122: ...ccess buttons press the magazine access button for the magazine you are releasing 1 2 2 Pull the magazine straight out of the module while supporting the bottom of the magazine to remove the magazine Unlocking a magazine with the manual release Procedure 1 Insert a small flat head screwdriver or Torx driver into the appropriate magazine release hole and gently push the tab in 122 Unlocking a magaz...

Page 123: ...duct Do not insert tools nor any portion of your body into the drive bay openings Procedure 1 Remove the drive bay cover or Remove the tape drive 2 Install the tape drive 3 Connect the FC cable or Connect the SAS cable 4 Configure the FC drive 5 Verify the tape drive installation Removing a drive bay cover Procedure 1 Identify the location for the tape drive Install the first tape drive in the bot...

Page 124: ...anel is off 5 Remove all cables from the tape drive 6 Loosen the blue captive thumbscrews on the tape drive Pull straight back on the tape drive handle while supporting the bottom of the drive to remove it from the library CAUTION Support the bottom of the tape drive when removing it to avoid damaging any of the internal connections Installing the new tape drive Procedure 1 Align the guides on the...

Page 125: ...nd to update the drive firmware if necessary Installing an expansion module Prerequisites Tools required Two small flat head screwdrivers or Torx drivers 2 Phillips screwdriver Procedure 1 Plan the installation 2 Power off the library and verify that the robotic assembly is in the base module For details see Power off the library 3 Move a cover to the new module 4 Install the rack shelves See Inst...

Page 126: ...vent the modules from aligning properly 2 From the front of the rack while supporting the bottom of the module in the areas supported by the rack shelves set the back of the module on the front of the rack shelves Push the module into the rack until the front of the module contacts the rack posts 3 Verify that this module has been installed directly above or below its adjacent module and is contai...

Page 127: ...ives and update the configuration if necessary 4 Optional Label and load cartridges into the storage slots a From the OCP navigate to the Open Magazine Mailslot Open Magazine screen The library lights an LED for each magazine in the library b Press the magazine release button for the magazine to be opened 1 2 c Pull the magazine straight out of the library supporting the bottom with your hand d In...

Page 128: ...n HPE Passport set up with relevant entitlements To view and update your entitlements and to link your contracts and warranties with your profile navigate to http www hpe com support AccessToSupportMaterials 2 Browse or search for the necessary firmware 3 Download the firmware To upgrade firmware from the OCP copy the firmware image onto a FAT 32 formatted USB flash drive Installing or replacing a...

Page 129: ...er hand to support the bottom Removing a power supply bay cover Procedure 1 Locate an unused power supply bay Power supply bays are located on the back of the module on the left side in the middle and upper bay locations They are secured to the module with 2 Phillips screws The bottom cover is riveted in place 2 Use a 2 Phillips screwdriver to loosen the two Phillips screws 3 Remove the cover Inst...

Page 130: ...different AC power circuit to increase redundancy 2 To use the RMI connect an Ethernet cable from MGMT Ethernet port on the base module controller to your network 3 Power on the library by pressing the power button on the base module just below the OCP the green light and OCP will illuminate When the library is powered on it performs the following procedures Inventory the tape cartridges in the ma...

Page 131: ... the magazine cannot be unlocked from the RMI or OCP use the magazine release 3 Move each tape cartridge from the removed magazine to the same slot in the new magazine 4 Insert the new magazine into the library The library will inventory the tape cartridges in the magazine 5 From the RMI Status Cartridge Inventory List View screen verify that the inventory is correct Removing the tape cartridges P...

Page 132: ...rocesses are idle 2 From the base module front panel depress the power button and hold it for 5 seconds 3 If the library does not perform a soft shutdown depress and hold the power button for 10 seconds NOTE Unless you can confirm that the robot is located in the base module DO NOT physically separate any of the modules Preparing to remove the controller board Procedure 1 Unplug the AC power cable...

Page 133: ...oller board from the module Installing the new controller board Procedure 1 Position the new controller board in the alignment rails 2 1 2 Slide the controller board into the module until firmly seated 3 Tighten the two thumbscrews with your fingers or a Phillips 2 screwdriver until they are finger tight Do not over tighten Removing a module controller board 133 ...

Page 134: ...rlier than the firmware running on the library before the replacement In this case update the library firmware to the version previously installed on the library or the currently available firmware version To find the version of firmware installed on the library check the upper left corner of the RMI or the About screen on the OCP Update the firmware from the RMI Maintenance Firmware Upgrades Syst...

Page 135: ...ify the drive power board replacement Powering off the library Procedure 1 Verify that all host processes are idle 2 Depress the power button on the front panel for 5 seconds and then release it If the library is idle you can release the button when the Ready LED begins flashing If the library does not perform a soft shutdown depress and hold the power button for 10 seconds Preparing to remove the...

Page 136: ...er and drive power boards Procedure 1 Loosen the two blue captive thumbscrews on the controller board 1 2 2 Using the thumbscrews slowly remove the controller board from the module and then place it on a static safe surface 3 Unlatch the drive power board and then slowly slide it out of the module and place it on a static safe surface 1 2 136 Removing the library or expansion controller and drive ...

Page 137: ... the drive power board is installed correctly the latch will not be loose 4 Install the module controller board in the module taking care to align the board in the slot as it is inserted 2 1 5 Tighten the blue captive thumbscrews on the module controller board with your fingers to secure it to the module 6 Plug in any Ethernet or module interconnect cables disconnected for this procedure Installin...

Page 138: ...em using the OCP or RMI 5 Resume the host applications Replacing a module CAUTION Parts can be damaged by electrostatic discharge Keep parts in electrostatic containers until needed Ensure that you are properly grounded when touching static sensitive components WARNING Each library module weighs 20 kg 44 lb without media or tape drives and at least 35 kg 77 lb with media 40 cartridges and three ta...

Page 139: ...oth the base chassis and base module controller you must power cycle the library between component replacements Prerequisites Tools required Two small flat head or Torx screwdrivers 1 Phillips screwdriver 2 Phillips screwdriver CAUTION If the temperature in the room where the module will be installed varies by 15º C 30º F from the room where it was stored allow the module to acclimate to the surro...

Page 140: ...assembly is not in the correct position could damage library components a Look though the expansion module windows to locate the robotic assembly b If you cannot see the robotic assembly through the windows remove one of the magazines in the base module and look through the magazine opening c If you cannot locate the robotic assembly or it is not in the base module see the user guide for troublesh...

Page 141: ...p if the module does not have tape drives Procedure 1 Using your fingers or a 2 Phillips screwdriver loosen the blue captive thumbscrews on the tape drive 2 Pull straight back on the tape drive handle while supporting the bottom of the drive to remove it from the module CAUTION Support the bottom of the tape drive when removing it to avoid damaging any of the internal connections 3 Place the drive...

Page 142: ...ng the other hand to support the bottom 5 If the module had two power supplies remove the other power supply Removing the module from the rack Obtain assistance to lift and stabilize the module during removal and replacement The module is supported by a pair of rack shelves The rack shelves do not keep the module in the rack Be prepared to support the weight and control the movement of the module ...

Page 143: ...support the module in the areas that are supported by the rack shelves IMPORTANT To avoid personal injury or damage to the module always support the bottom of the module where the rack shelf contacts the module Do not touch internal mechanical or electrical components while moving the module Moving library cover plates The library has removable top and bottom cover plates The replacement base modu...

Page 144: ...lier 5 Insert any USB devices removed earlier 6 Reattach the AC power cords Verifying the base or expansion module replacement Procedure 1 Check the overall library status from the RMI Status Library Status screen 2 Using the OCP or RMI check for events the event that indicated that the module was faulty should be cleared 3 If replacing the base module upgrade the firmware if necessary To find the...

Page 145: ...ne whether the shipping lock is set a Remove the top cover plate if necessary b Check the markings on the robotic assembly they will indicate if the robot is locked c If the robot appears to be locked gently attempt to lift the elevator If the robot is locked the elevator will not move up or down If the robot is locked and next to the bottom cover plate skip the rest of this procedure 2 Unlock the...

Page 146: ... have been removed 5 Using a Phillips 1 screwdriver install drive bay covers on open drive bays If you removed drive bay covers from the replacement module attach them to the module you are returning 6 When returning a base module verify that it has both a top and bottom cover plate installed Packaging the damaged module Procedure 1 If packaging a base module verify that it has both a top and bott...

Page 147: ...ary Verify that the robotic assembly is parked in the base module 2 Remove the magazines 3 Gain access to remove the front bezel 4 Remove the front bezel 5 Install the front bezel 6 Reinstall the module 7 Power on the library 8 Verify the replacement Gaining access to remove the front bezel If the damaged module is installed in a rack extend the module approximately 5 cm 2 inches out of the rack t...

Page 148: ...ng the expansion interconnect cables prevents damaging the cables when moving the module in and out of the rack c Disconnect the Ethernet SAS and Fibre Channel cables 4 Completely loosen the front captive thumbscrews of the damaged module 5 Slowly extend the damaged module from the front of the rack approximately 5 cm 2 inches IMPORTANT The rack shelves support the module but do not keep the modul...

Page 149: ...that side of the bezel is released and then rotate that corner out slightly so the latch does not re engage 3 Release the other latch and then rotate that corner out slightly 4 Rotate the bottom of the bezel away from the front of the module Installing the front bezel Procedure 1 Place the top tabs of the bezel into the slots on the top of the module Removing the front bezel 149 ...

Page 150: ...les until they are finger tight Do not over tighten 4 Insert the magazines 5 Reconnect the Ethernet SAS and Fibre Channel cables to the module 6 Reconnect the power supply cables to the module Verifying the center bezel replacement Procedure 1 Check the overall library status from the RMI Status Library Status screen If there are any new events verify that the cables and cords are properly install...

Page 151: ... the same locations Obtain adequate assistance to lift and stabilize the device during installation or removal WARNING To reduce the risk of personal injury or damage to equipment Extend the leveling jacks to the floor Ensure that the full weight of the rack rests on the leveling jacks Install the rack stabilizer kit on the rack Extend only one rack component at a time Racks might become unstable ...

Page 152: ...ocate the robotic assembly Verify that it is behind the OCP with approximately three rows of tape cartridges visible below the robot Depending on expansion module placement you might need to remove a magazine from the base module to determine the robot position If you do not see the robotic assembly completely in the base module see the instructions for returning the robotic assembly to the base m...

Page 153: ...sition c Disconnect and completely remove the expansion interconnect cables from the base module and from the adjacent modules Removing the expansion interconnect cables prevent damaging the cables when moving the module in and out of the rack 3 Disconnect the AC power cables from the base module 4 Disconnect the Ethernet SAS and Fibre Channel cables from the base module 5 Remove any USB devices i...

Page 154: ...sm from the base module Procedure 1 Slide the cartridge carrier toward the center of the robotic assembly to access the robot locking lever 2 Standing at the front of the module unlock the robot by moving the blue lever to the left then toward you and then to the right 2 2 1 3 Place your fingers into the large holes on the robotic assembly and pull up slowly 154 Removing the robotic assembly and s...

Page 155: ...he new spooling cable to the robotic assembly 2 1 3 6 Lift the spooling cable from the robotic assembly and place it in its cradle at the top of the spooling mechanism 7 Set the robotic assembly on a flat anti static work surface IMPORTANT If there is a tape cartridge still in the cartridge carrier remove the cartridge by lifting it straight up You might need to move the cartridge slightly from si...

Page 156: ...anism with the keyhole in the back left of the metal wall 3 Push the spooling mechanism in and to the left until it snaps into place 4 The robotic assembly is shipped with the robot in the unlocked position Verify that it is unlocked If the robot is locked unlock it by standing at the front of the module and moving the blue lever to the left then toward you and then to the right 156 Installing the...

Page 157: ...2 mm 0 5 inch per second If the robotic assembly is not aligned properly or you push too hard or too quickly damage to the robotic assembly and the module may occur NOTE The robotic assembly is designed to lower smoothly when applying gentle force If it does not check the alignment of the gears 8 Lock the robot Standing at the front of the module move the blue lever to the left then away from you ...

Page 158: ...s set the back of the base module on the front of the rack shelves Push the base module into the rack until the front of the module contacts the front rack posts 3 If there are adjacent modules a Set the alignment mechanisms to the lock position If you encounter resistance adjust the upper module so the pin in the alignment mechanism moves into the hole in the lower module b Reconnect the expansio...

Page 159: ...s all of the library components from the RMI Status Partition Map Configuration Status screen If any expansion modules power supplies or tape drives are not detected verify that all cords and cables have been properly installed If using the MSL Encryption Kit you might need to enter the token password 5 Run the robotic test from the RMI Maintenance Library Tests Robotic Test screen The robotic tes...

Page 160: ...ule is supported by a pair of rack shelves The rack shelves do not keep the module in the rack Be prepared to support the weight and control the movement of the module while sliding it out of the rack Procedure Remove module from the rack For instructions see Removing the module from the rack IMPORTANT To avoid personal injury or damage to the module always support the bottom of the module where t...

Page 161: ...le in the rack IMPORTANT Verify that the rack is level front to back and side to side before installing a module into the rack Racks that are not level can prevent the modules from aligning properly Aligning and connecting modules Skip this step if the library does not have expansion modules Procedure Engage the alignment mechanism and attach the module interconnect cables For instructions see Ali...

Page 162: ...Map Configuration Status screen If any expansion modules power supplies or tape drives are not detected verify that all cords cables and alignment mechanisms have been properly installed 3 If using the MSL Encryption Kit you might need to enter the token password For troubleshooting information see the user guide available from the information library 4 Resume host operations 162 Verifying the ins...

Page 163: ...changes cartridges within the library Cartridges are NOT returned to their original locations Element to element moves a cartridge to a specific element and then returns it to its original location Robotic test performs a full inventory and exercises all robotic assembly movements and sensors OCP LED test illuminates each of the front panel LEDs Library Tape Tools With Library Tape Tools L TT inst...

Page 164: ...T can be downloaded free of charge from http www hpe com support TapeTools 2 Generate a support ticket for the library 3 See the device analysis results for additional information about the library operation L TT support tickets An L TT support ticket or report contains detailed information about the device configuration along with errors and warnings The support ticket and report contain the same...

Page 165: ...r error codes see Event codes on page 197 The text description in the header is the simple text description of the event Generating an L TT support ticket or report from L TT Procedure 1 In the L TT By Product or By Connection tab select the device from the device list 2 Click the Health button on the main toolbar to generate and display a standard report or click the Support button on the main to...

Page 166: ...nance Logs and Traces View Logs screen or downloading support tickets from the Maintenance Download Support Ticket screen Fibre Channel connection problems Use the Status Drive Status screen to check the link connection for your tape drive If the screen shows Logged Out Verify that the correct Fibre speed is selected or is set to Automatic If you are unsure of the speed of the HBA or switch that t...

Page 167: ...lem Does the application software detect the tape drive Does the application software detect the library Does the operating system detect the tape drive Does the operating system detect the library Does the operating system detect the library but list it as a generic device Based on the extent of the detection problem check the following If neither the application software or operating system dete...

Page 168: ...r the SAS host adapter If the library is detected by the operating system but not by the application software For instructions verifying proper installation see the backup application documentation Some backup software packages require an additional module to communicate with the robotics If the library is detected by the operating system but is listed as an unknown or generic device Make sure tha...

Page 169: ... cartridge Cannot load a cleaning cartridge Attention LED is illuminated The attention and cleaning LEDs are illuminated A particular cartridge sets off the cleaning light A cartridge recently imported from a different environment is causing issues The attention LED is illuminated but the cleaning LED is not illuminated after a cartridge load A particular cartridge sets off the attention LED and p...

Page 170: ... reports the drive status for one of the Data Verification drives as configuration failed The library cannot perform an operation with one of the Data Verification drives such as pulling a support ticket or moving media to or from the drive Command View TL cannot authenticate to the library Verify that the passwords are the same in the RMI and Command View TL GUI Verify that DV is enabled in the R...

Page 171: ...cartridge This process can take as long as five minutes depending on how much tape must be rewound Once the tape is rewound the eject cycle will take fewer than 16 seconds The Ready light flashes while the tape rewinds Wait for the tape to finish rewinding before attempting another operation Action 1 Attempt to unload the cartridge from the backup application 2 Stop other backup services and then ...

Page 172: ...e inserted and removed several times to condition them for free movement in and out of the magazine 3 Check the barcode label and verify that it is secure to the cartridge 4 Check the cartridge for damage 5 Check the storage slot for damage Cartridge incompatible with drive Symptom A data or storage cartridge is incompatible with a tape drive Action 1 To see which cartridge is incompatible check t...

Page 173: ... protection or overwrite protection schemes that your backup application may be using The application could prevent the tape drive from writing to a given cartridge 9 Retry the operation with a different known good cartridge 10 Clean the tape drive from the Operation Clean Drive screen The library reports an obstruction in a storage slot or does not see a data cartridge Symptom The library reports...

Page 174: ...ttention LED is illuminated but the cleaning LED is not illuminated after a cartridge load Symptom The attention LED is illuminated but the cleaning LED is not illuminated after a cartridge load Cause The library was unable to complete the requested operation with the selected tape cartridge Action Use only cartridges that are compatible with the drive type Use the correct type of cartridges for t...

Page 175: ...tive or contaminated in any drive c If the bad cartridge is a cleaning cartridge it might be expired The library displays incorrect barcodes Symptom The library displays incorrect barcodes Action 1 Verify that the label is a Hewlett Packard Enterprise label The barcode reader might not be able to read other labels 2 Verify that the label is properly applied 3 Verify that the label is not soiled Ca...

Page 176: ...nnot load a cleaning cartridge Symptom A tape drive cannot load a cleaning cartridge Action 1 Make sure that you are using an Ultrium cleaning cartridge 2 Make sure that the cleaning cartridge has not expired A cleaning cartridge will expire after 50 cleaning cycles 3 Power cycle the library Performance problems The process of backing up files involves many system components from the files in the ...

Page 177: ...a single non RAID disk results in the slowest performance while storing files on a high end disk array results in the fastest performance Converting standalone disks to RAID can improve performance Ensure that the file systems being backed up have no or minimal fragmentation Connection from the backup server to the disk array The connection between the host server and the disks determines how much...

Page 178: ...keep the tape drive streaming Current LTO tape drives take advantage of some of the fastest interfaces available so the type of interface used to connect the library to the host server is not likely to be the cause of a performance issue However issues with cables and connectors can limit performance Verify that the system is using cables that are listed in the QuickSpecs are in good condition and...

Page 179: ...dule behind the OCP and sets the lock when the library is powered off You do not normally lock or unlock the robotic assembly manually If the robotic assembly becomes stuck between the locked and unlocked positions you can set the lock manually Prerequisites The base module has been removed from the rack For instructions see the first part of the procedure for replacing a module Replacing a module...

Page 180: ...module when the robotic assembly is stopped in an expansion module that is not near the base module or it cannot move vertically on page 181 Returning the robotic assembly to the base module when the robotic assembly is stopped in an expansion module that is near the base module or is stopped directly between two modules Procedure 1 Remove the magazines from the base module the expansion module co...

Page 181: ...ever to the left b Move the blue lever away from you c Move the blue lever to the right 6 Continue with the repair procedure or replace the magazines in the modules Returning the robotic assembly to the base module when the robotic assembly is stopped in an expansion module that is not near the base module or it cannot move vertically Procedure 1 Remove the left magazine of the base module see Unl...

Page 182: ...emove the spooling mechanism from the base module using the next set of steps in Removing the robotic assembly and spooling mechanism from the base module on page 154 9 Install the new robotic assembly and spooling mechanism see Installing the robotic assembly and spooling mechanism into the base module on page 156 10 Replace the base module in the rack see Completing the robotic assembly and spoo...

Page 183: ...ports an obstruction continue checking for tape cartridges that are out of place or have loose labels Remove and inspect each magazine Check for cartridges that are not seated properly in the storage or mail slots Check for loose cartridges Check for loose bar code labels Check for any other objects out of place on the magazine or in the magazine bay Inspect each tape drive for tape cartridges or ...

Page 184: ...eveling jacks to the floor Ensure that the full weight of the rack rests on the leveling jacks Install the rack stabilizer kit on the rack Extend only one rack component at a time Racks might become unstable if more than one component is extended When shipping a library module or library care must be taken to avoid personal injury and damage to the module or library The necessary precautions and p...

Page 185: ... the base module and the robotic shipping bracket is available The shipping position The shipping position is near the bottom of the base module This location can only be used when the base module has a bottom cover properly installed Choose this shipping position when the base module is being shipped alone in its normal packaging or when the base module is the bottom module in a rack WARNING If t...

Page 186: ...modules are installed under the base module move the bottom cover to the bottom of the base module a Move the bottom cover plate to the base module For instructions see Moving the bottom cover plate b If a module was removed from the rack reinstall it in the rack and secure it to the rack I From the front of the rack while supporting the bottom of the module in the areas supported by the rack shel...

Page 187: ... mechanism secured in the unlocked position IV Move to the front of the library Tighten the captive fasteners on all modules until the fasteners are finger tight Do not over tighten 9 If the library has expansion modules under the base module and the robotic shipping bracket is available install the robotic shipping bracket in the middle drive bay of the base module a Remove the drive bay cover or...

Page 188: ... protection The rack and library are ready for shipment Shipping a library that was field installed in a square hole rack Prerequisites WARNING Each library module weighs 20 kg 44 lb without media or tape drives and at least 35 kg 77 lb with media 40 cartridges and three tape drives When moving the library to reduce the risk of personal injury or damage to the device Observe local health and safet...

Page 189: ...ons see Moving the bottom cover plate b If a module was removed from the rack reinstall it in the rack and secure it to the rack I From the front of the rack while supporting the bottom of the module in the areas supported by the rack shelves set the back of the module on the front of the rack shelves Push the module into the rack until the front of the module contacts the rack posts II Verify tha...

Page 190: ...positions III Verify that the lowest module in the library has its alignment mechanism secured in the unlocked position IV Move to the front of the library Tighten the captive fasteners on all modules until the fasteners are finger tight Do not over tighten 6 Reinstall any available drive bay cover plates over any open drive bays 7 Cover or wrap the rack with anti static plastic If available insta...

Page 191: ...B devices from the front or rear USB ports 6 Remove the tape drives and place each one in an antistatic bag Note the drive locations so they can be replaced in the same order and drive bays The library tracks the drive locations and will issue events when it detects drives that are not in the expected locations Protect the tape drives in the original product packaging or anti static bubble wrap 7 ...

Page 192: ...parately to avoid damage to the module 12 Cover or wrap the module with anti static plastic If available package the module in its original packaging If the original packaging is not available pack the module into an oversized box with anti static bubble wrap or suitable foam 13 Secure the packaged module to a sturdy pallet 14 The module is ready for shipment in a padded van 192 Library shipping p...

Page 193: ...ape For the most current list of supported devices see the HPE Data Agile DAPR Compatibility Matrix and Design Guide at http www hpe com storage DAPRcompatibility For more information about Command View for Tape Libraries see http www hpe com storage cvtl Download Command View TL without charge from http www hpe com storage downloads cvtl For more information about TapeAssure Advanced see http www...

Page 194: ...rd party products or components Accessing updates Some software products provide a mechanism for accessing software updates through the product interface Review your product documentation to identify the recommended software update method To download product updates Hewlett Packard Enterprise Support Center www hpe com support hpesc Hewlett Packard Enterprise Support Center Software downloads www ...

Page 195: ...wlett Packard Enterprise which will initiate a fast and accurate resolution based on your product s service level Hewlett Packard Enterprise strongly recommends that you register your device for remote support If your product includes additional remote support details use search to locate that information Remote support and Proactive Care information HPE Get Connected www hpe com services getconne...

Page 196: ... such as REACH Regulation EC No 1907 2006 of the European Parliament and the Council A chemical information report for this product can be found at www hpe com info reach For Hewlett Packard Enterprise product environmental and safety information and compliance data including RoHS and REACH see www hpe com info ecodata For Hewlett Packard Enterprise environmental information including company prog...

Page 197: ...rify that the expansion interconnect cables installed properly 3 Ensure that the library is running 4 80 or newer firmware 2003 The library temperature has exceeded the critical limit 1 Verify that the chassis fan in each module is present and functioning 2 Verify that the drive cover plates are installed in all open drive bays 3 Verify that all power supplies are installed and working properly 4 ...

Page 198: ...he rear of the library are locked in the proper positions 6 Reboot the library 7 If the robotic assembly moves front to back but not vertically the robot shipping lock could be positioned incorrectly Move the lock to either the fully locked or fully unlocked position If the robotic assembly does not unlock the shipping lock after the reboot a Move the robotic assembly to the base module from the M...

Page 199: ...is fully seated in the base module and installed correctly with the robotic assembly 2011 A drive power board has failed Because of this failure some drives might be powered off Each module has two drive power boards which are located under the chassis fan The left drive power board provides power for the upper three half height tape drive bays in the module The right drive power board provides po...

Page 200: ...nsure that the alignment mechanisms for all modules above the bottom module are engaged and locked 2017 A communication problem between modules was detected 1 Ensure that all modules are powered on 2 Ensure that all module interconnect cables are properly attached 3 Ensure that the alignment mechanisms for all modules above the bottom module are engaged and locked 2018 Too many unit position trans...

Page 201: ...t the robotic assembly is aligned and level within the library 3 Verify that the rack is level front to back and side to side 4 Clear any obstructions from the bottom of the library For instructions see Clearing obstructions from the library on page 182 2026 Failed moving the robot towards the back or front of the library Check for obstructions such as a cartridge sticking out or cable impeding pr...

Page 202: ...31 Move failure due to right to left or left to right robot rotation failure 2032 Initialization failure due to robot rotation positioning error Check for obstructions such as a cartridge sticking out in the vertical pathway of the robotics assembly 2033 Initialization failure due to robot vertical positioning error Check for obstructions such as a cartridge sticking out in the vertical pathway of...

Page 203: ...all module interconnect cables are properly installed Reboot the library 2039 Cartridge left in robot gripper unable to be moved to any open location 1 Enable mailslots and ensure that some slots are available 2 Power cycle the library 3 Use the OCP to move the cartridge to an open slot 2040 Wellness test failed with critical error 1 Check for additional events that might provide an indication of ...

Page 204: ...failed 1 Ensure that the drive power boards are fully seated in the module 2 Reboot or power cycle the library 2045 Wellness test failed because move media test failed 1 Verify that at least one unloaded drive and one data cartridge compatible with that unloaded drive are installed in the library If no drives are unloaded or no compatible cartridge is found the test will fail and this error event ...

Page 205: ...e scanning test failed 1 Verify that there is not an obstruction between the robotic assembly and the magazines 2 Verify that all cartridges have high quality proper barcode labels 3 Clear any obstructions from the bottom of the library For instructions see Clearing obstructions from the library on page 182 2048 Wellness test failed because unlocking the right magazine failed 1 Ensure that all mag...

Page 206: ...ion If the robotic assembly does not unlock the shipping lock after the reboot a Move the robotic assembly to the base module from the Maintenance Move Robotic to Base Module screen See Moving the robotic assembly to the base module on page 105 b Power off the library c Remove all cables from the base module and unlock the alignment mechanisms d Extend the base module from the rack e Reposition th...

Page 207: ...itioning error Check for obstructions in the horizontal pathway of the robotics assembly such as a cartridge sticking out or a cable impeding movement of the robotics assembly 2057 Robotics shipping lock in incorrect position 1 Ensure that both the top and bottom covers are installed and then reboot the library 2 If this error occurs after the reboot unlock the shipping lock 2058 Maximum temperatu...

Page 208: ...in the vertical or horizontal pathway of the robotics assembly such as a cartridge that is not seated completely in a slot or a problem with the robotic spooling cable that is impeding progress Verify that the robotic assembly is level within the module If the module was recently moved or the robotic assembly replaced the assembly could be out of alignment 2064 Library test failed with critical er...

Page 209: ...the library and stopped movement of the robotic assembly Ensure that all magazines are inserted completely into the library and properly locked Do not open magazines using the emergency release while the library is operating and the robot is moving Ensure that the top and bottom covers are properly installed and locked Do not unlock or remove the covers while the library is powered on Ensure that ...

Page 210: ...ee if the issue persists 2070 Inventory scan failed because of elevator axis problem Check for obstructions such as a cartridge sticking out in the vertical pathway of the robotics assembly Clear any obstructions from the bottom of the library Check the event log for additional events that provide more specific information Verify that the robotic assembly is level within the module If the module w...

Page 211: ...each drive is secured with both thumbscrews Run the element to element test specifying the same elements and media that caused the event Run the slot to slot test 2072 Top cover detected at an incorrect position Ensure that the top and bottom covers are properly installed and locked Ensure that all alignment mechanisms between modules are properly locked Ensure that all modules are powered on and ...

Page 212: ...ausing the problem 4 If the problem appears to be with the tape drive use the RMI to pull a drive support ticket and check the device analysis section L TT must be installed to view a support ticket 2077 Failed to store calibration data to chassis Power cycle the library 2078 The library firmware currently installed does not support the installed robotics assembly type The installed robotics assem...

Page 213: ...t able to communicate with any of the attached expansion modules 1 Verify that all the modules are powered on and that the module interconnect cables are properly connected 2 Reboot the library to see if the error persists 3 If the error persists power off the library and then reseat the base module controller 4 If the error continues to persist replace the base module controller 2082 Drive with S...

Page 214: ...vity 4 Reboot or power cycle the library to rediscover the modules 2085 Communication failure to the base module controller board I2C port expander component While this error persists the base module is not able to discover any of the attached expansion modules 1 Reboot the library to see if the error persists 2 If the error persists power off the library and then reseat the base module controller...

Page 215: ...the entire bottom cover is free of objects that might obstruct the robotic assembly path 3 After clearing any obstructions replace the magazine and then power on the library The library will perform its power on sequence and inventory 4 Verify that no further critical events were generated Warning events Table 18 Warning events Event code Message and description Details and solution 4000 A reporte...

Page 216: ...ersists reset the drive 3 Use the RMI to pull a drive support ticket and check the device analysis section for more information Use L TT to view the support ticket 4005 Drive is reporting a critical TapeAlert 1 Power cycle the drive and then verify whether the drive reports the same TapeAlert 2 Use the RMI to pull a drive support ticket and check the device analysis section for more information Us...

Page 217: ... connections 3 Retry the firmware upgrade 4010 Drive is not compatible with this library Remove the incompatible drive Only install drives that are supported by the library 4011 Drive is not supported in this library 4012 Move cartridge operation filed due to drive or media issue 1 Check events occurring at the same time for drive or media problems 2 Retry the operation with the same source and de...

Page 218: ...rive support ticket and check the device analysis section for more information Use L TT to view the support ticket 4015 Power supply has failed Redundancy is not available 1 Verify that each module has two power supplies installed 2 Ensure that all power supplies are installed properly 3 Verify that all power sources are supplying power that is within the product requirements 4017 Restore configur...

Page 219: ...that the library has the latest firmware installed 4025 Library test failed due to a cartridge error 1 Remove the cartridge and inspect it for damage 2 Retry the operation with another cartridge 4026 Unlabeled media detected in library Previous versions of library firmware do not support use of unlabeled media To use unlabeled media update the library firmware to the latest released version and th...

Page 220: ... partition or disable advanced path failover for the partition Run the Advanced Partition Wizard to update the partition and drive configuration 4039 The drive configuration failed because of unsupported ACPF features selected 4040 Data path failover occurred Check the cabling and all network components between the affected drive and host computer 4041 Wellness test failed because power supply red...

Page 221: ...8 The drive configuration failed because of unsupported BDPF feature selected Disable basic path failover for this drive or replace the drive with one supporting this feature 4049 The drive configuration failed because of unsupported BCPF feature selected 4050 Basic datapath failover occurred Check cabling and all network components between the affected drive and host computer 4051 A new encryptio...

Page 222: ...e active and passive drives If necessary reconfigure a different passive drive for the partition 4059 A drive that does not support encryption is configured in a partition with encryption enabled A drive that does not support encryption is configured as part of a partition with encryption enabled The library has taken the drive offline Replace the drive with an LTO 4 or later generation drive or d...

Page 223: ...e library will not use a cleaning cartridge from a different partition When enabling auto cleaning either ensure that each partition has an unexpired cleaning cartridge or place at least one unexpired cleaning cartridge in an area that is not assigned to a partition The cleaning cartridge label must begin with the letters CLN for the library to recognize it as a cleaning cartridge For more informa...

Page 224: ...ition has an unexpired cleaning cartridge or place at least one unexpired cleaning cartridge in an area that is not assigned to a partition The cleaning cartridge label must begin with the letters CLN for the library to recognize it as a cleaning cartridge For more information about auto cleaning see Configuring auto cleaning on page 109 1 Verify that a properly labeled unexpired cleaning cartridg...

Page 225: ...9 Unlocking the mailslot failed 4080 Wellness test failed with warning 1 Check for additional events that might provide an indication of the reason for the failure 2 Verify that the library meets the requirements of the test 3 Retry the wellness test 4 Run the system test and then check for events with additional information 5 Verify that media is loaded in the library 4082 Magazine release motor ...

Page 226: ...ion routine can take up to 15 minutes per module The library will be offline to hosts while the routine is running 4084 Failed reading logged in hosts table 1 Verify that the drive is powered on and is communicating with the library 2 Verify that the drive is running a firmware version that is supported with the library firmware version 3 If this error persists disable Secure Manager for the entir...

Page 227: ... version 2 Power cycle the library The library initiates the calibration operation during power on If the calibration operation does not begin during the power on or the error persists initiate the auto calibrate operation from the Maintenance Auto Calibration RMI screen For more information about auto calibration see Calibrating the library on page 105 NOTE The Auto Calibration routine can take u...

Page 228: ...ment 4 If the library continues having move failures contact service 4093 Could not obtain an IP address from a DHCP server 1 Check the network configuration settings from the Status Network screen 2 Verify that the DHCP server is reachable from the library 3 Trigger an automatic reconfiguration of the network interface by changing the network configuration from the Configuration Network screen or...

Page 229: ...e is fully seated in the base module and correctly connected to the robotic assembly 4100 Drive with FIPS Secure Mode enabled has been hot removed while in active status as data transfer device LTO 6 tape drives with FIPS Secure Mode enabled must be powered off before removing them from the library For additional information and instructions see Disabling Secure Mode for an LTO 6 tape drive on pag...

Page 230: ...ate certificates or disable FIPS Support Mode For additional information and instructions see Configuring FIPS Support Mode on page 81 4108 Partition has FIPS Support Mode disabled but a drive in the partition is running FIPS Secure Mode enabled firmware To correct this configuration mismatch either enable FIPS Support Mode for the specified partition or install the FIPS Secure Mode disabled firmw...

Page 231: ...with the same source and destination combination If the problem persists retry the operation with a different cartridge in the same drive 3 If the problem follows the cartridge inspect the cartridge for physical damage and remove it from the media pool 4 If the problem follows the drive use the library RMI to pull a drive support ticket and review the analysis section for additional information L ...

Page 232: ...hosts will access the tape drive disable multi initiator SCSI detection for the partition with the drive 2 Close the event and continue normal use of the tape drive Configuration change events Table 19 Configuration change events Event code Message and description 8000 The configuration of a drive changed 8001 The drive was added or removed from the system 8002 A partition was added removed or cha...

Page 233: ...process was initiated by a user 8018 The Unlabeled Media Support configuration has changed 8019 Robotics firmware version upgraded 8020 A new key was created automatically A new security token key was created through the Encryption Kit automatic key generation mode 8021 Secure Manager status changed 8022 RMI OCP Timeout configuration changed 8023 MSL Encryption Kit ESKM migration configuration cha...

Page 234: ... hardware component first time detected in this library and added to system configuration The library detected a new replaceable hardware component such as a power supply power board or chassis fan and has started monitoring the new component Removing the component will create an alert and set the library in warning status 8039 Hardware autodetection status reset to default values 8040 LDAP server...

Page 235: ...ronized with an NTP server 9009 A magazine was unlocked and opened 9010 A magazine was closed and locked 9011 A mailslot bank was unlocked and opened 9012 A mailslot bank was closed and locked 9013 A user logged in to the RMI interface 9014 A user logged out of the RMI interface 9015 A user logged in to the OCP interface 9016 A user logged out of the OCP interface 9017 MSL Encryption Kit password ...

Page 236: ...to status Warning 9033 Library health status changed to status Critical 9034 New system controller detected The library detected a new module controller 9035 New library chassis detected The library detected a new expansion module 9036 Key on key server created 9037 The library was rebooted from the OCP 9038 The library was rebooted through the user interface 9039 Token key creation attempt failed...

Page 237: ... in the fan and reinsert it If the chassis fan event persists after it is removed and reinserted the fan should be replaced when convenient 9047 MSL Encryption Kit backup has been initiated 9048 MSL Encryption Kit restore has been initiated 9049 MSL Encryption Kit partial backup has been initiated 9050 More than five invalid MSL Encryption Kit PIN attempts 9051 MSL Encryption Kit key server token ...

Page 238: ...cifications Table 22 Environmental specifications Characteristic Specification LTO 7 and LTO 8 LTO 5 and LTO 6 Temperature Operating 10 to 35 C up to 3000m 10 to 30 C above 3000m and up to 4000m 10 to 35 C Storage 30 to 60 C Temperature shock immunity maximum rate of change 10 C per hour Miscellaneous Dust concentration ISO 14644 1 Class 8 less than 200 microgram cubic meter Altitude 4000 meters s...

Page 239: ...ications Table 24 Product safety test conditions Characteristic Tested condition or value Equipment mobility Stationary rack mount Connection to the mains Pluggable Type A Operating condition Continuous Access location Operator accessible Over voltage category OVC OVC II Mains supply tolerance or absolute mains supply values 10 6 Tested for IT power systems No IT testing phase phase voltage V N A ...

Page 240: ...t the marketing name or model number of the product The Regulatory Compliance label is located on the bottom of the library To view this information from the back of the library tilt the library up until the label is visible Product specific information Regulatory model number LVLDC 1701 FCC and CISPR classification Class A These products contain laser components See Class 1 laser statement in Saf...

Page 241: ...om DHCP Default gateway obtain from DHCP Network configuration IPv4 Enabled No DHCPv4 Enabled No IPv6 Disabled No Static V6 Disabled No Stateless V6 Disabled No DNS configuration Blank No Network access services Primary network interface eth0 Enabled SSH Disabled SSL Disabled Slots Mailslots Disabled Yes Administrator password required for mailslot removal Enabled Yes Reserved slots 0 Yes Partitio...

Page 242: ...bled with configuration retained SNMP SMI S SNMP v1 v2 v3 Disabled Disabled with configuration retained SCSI defaults Library product ID INQUIRY product ID string Std Inquiry page MSL3040 Library vendor ID INQUIRY vendor ID string Std Inquiry page HPE Library product ID INQUIRY product ID string INQ page CC MSL3040 Library vendor ID INQUIRY vendor ID string INQ page CC HPE Table Continued 242 Tech...

Page 243: ...o host RES SCSI data Enabled Barcode format and length returned to host 8 digits left justified Yes Language settings English Yes Auto unload library controlled unload Enabled Log tracing Continuous all levels selected Yes Ignore barcode media ID Disabled Yes All licensed features Disabled Disabled configuration retained where possible Licenses Not applicable Not deleted OCP Barcode format display...

Page 244: ... topology setting Auto speed Fabric Yes Drive hosting the library LUN Drive 1 or the lowest numbered existing drive Yes Drive power All drives powered on Yes Auto clean Disabled Yes PLR for both drives and library Disabled Yes Command View TL receiver IP cleared 244 Technical specifications ...

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