HP OmniBook VT6200 Manual Download Page 137

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Troubleshooting and Maintenance

Troubleshooting Your Computer

Corporate Evaluator’s Guide

137

PC Card (PCMCIA) Problems

If the notebook doesn’t recognize a PC Card

•

Remove and reinsert the PC Card.

•

Press the blue sleep button to suspend the computer, then press it again to resume.

•

Restart the computer: click Start, Shut Down (or Turn Off Computer), Restart.

•

If the card requires an IRQ, make sure one is available.

•

Try the card in another computer to see whether the card functions properly.

•

Zoomed Video is not supported.

•

Certain Xircom CE2 (IIps) LAN cards conflict with the game port device in
Windows 2000. Contact Xircom to see if your card is one of these.

•

When using a PC card in a docking system, insert or remove the card while the
system is turned on.

•

Test the PC card with the e-Diagtools diagnostics. See “Testing the Hardware” on
page 146.

If an I/O card stops communicating properly

•

The card may have been reset if the computer suspended or turned off. Exit any
applications, then remove and reinsert the card.

If a PC card modem is not working

•

Disable the internal modem:

Open the hardware Device Manager: click Start, Settings, Control Panel, System
(Windows 2000) or Start, Control Panel, Performance and Maintenance, System
(Windows XP).

Double-click Modem to list the current modem devices.

Double-click the internal modem, then select the option to disable the modem.

If an I/O card stops communicating properly

•

Exit and restart the application. The card may have been reset if the computer
suspended or turned off.

•

Check settings in Control Panel.

Summary of Contents for OmniBook VT6200

Page 1: ...HP Omnibook XT VT6200 PC Technology Code EG Corporate Evaluator s Guide ...

Page 2: ... Packard Company except as allowed under the copyright laws The programs that control this product are copyrighted and all rights are reserved Reproduction adaptation or translation of those programs without prior written permission of Hewlett Packard Co is also prohibited Portions of the programs that control this product may also be copyrighted by Microsoft Corporation SystemSoft Corp Phoenix Te...

Page 3: ...ble special disposal instructions HP Software Product License Agreement Your HP product contains software programs CAREFULLY READ THIS LICENSE AGREEMENT BEFORE PROCEEDING TO OPERATE THIS EQUIPMENT RIGHTS IN THE SOFTWARE ARE OFFEREDONLY ON THE CONDITION THAT THE CUSTOMER AGREES TO ALL TERMS AND CONDITIONS OF THE LICENSE AGREEMENT PROCEEDING TO OPERATE THE EQUIPMENT INDICATES YOUR ACCEPTANCE OF THES...

Page 4: ... in the copyright notices included with the software who shall be authorized to hold the Customer responsible for any copyright infringement or violation of this Agreement PRODUCT RECOVERY CD ROM If your HP product was shipped with a product recovery CD ROM i The product recovery CD ROM and or support utility software may only be used for restoring the hard disk of the HP product with which the pr...

Page 5: ...e is delivered and licensed as Commercial computer software as defined in DFARS 252 227 7014 June 1995 or as a commercial item as defined in FAR 2 101 a or as Restricted computer software as defined in FAR 52 227 19 or any equivalent agency regulation or contract clause whichever is applicable The Customer agrees that it has only those rights provided for such Software by the applicable FAR or DFA...

Page 6: ......

Page 7: ...t 26 To connect to the Internet 26 Basic Operation 27 Operating Your Computer 28 To turn the computer on and off 28 To reset the computer 29 To change the boot device 30 To use the pointing devices 30 To use the Fn hot keys 33 To use the One Touch buttons 34 To use the Windows and Applications keys 35 To use the embedded keypad 35 To use the ALT GR key 36 To adjust the display 36 To adjust the vol...

Page 8: ...tteries 55 To maximize processor speed 56 Modem and Network Connections 57 Using the Modem 58 To connect the modem 59 To connect to the Internet 60 To disconnect from the Internet 61 To dial in to a network 61 To change your modem settings 61 To send and receive e mail 62 To send and receive faxes Windows 2000 63 To send and receive faxes Windows XP 64 Connecting to a LAN 65 To connect to a LAN 65...

Page 9: ...ive 94 Installing Windows XP 95 Installing Retail Windows XP 96 Requirements 96 To prepare for software installation 98 To install retail Windows XP 98 To install the video drivers ATI Radeon Series 101 To install the AGP video driver ALi 1535 101 To install the audio drivers ALi M5451 101 To install the touchpad drivers Synaptics 102 To install the wired 10 100 LAN drivers RealTek 102 To install ...

Page 10: ...nance 123 Troubleshooting Your Computer 124 Audio Problems 124 CD ROM and DVD Problems 125 Display Problems 127 Docking Problems 129 Hard Disk Drive Problems 129 Heat Problems 130 Infrared Problems 130 Keyboard and Pointing Device Problems 131 LAN Problems 133 Memory Problems 134 Modem Problems 134 PC Card PCMCIA Problems 137 Performance Problems 138 Power and Battery Problems 139 Printing Problem...

Page 11: ...ipment 162 Hewlett Packard Limited Warranty Statement 163 Reference Information 165 Hardware Specifications 166 Modem Reference Information 169 Modem Reference Ambit 169 Safety Information 174 Power Cords 174 Ergonomics 175 Battery Safety 175 Laser Safety 176 LED Safety 176 Exposure to Radio Frequency Radiation 177 Regulatory Information 178 U S A 178 Canada 179 European Union 180 Japan 182 Russia...

Page 12: ...Corporate Evaluator s Guide 12 Getting Started with Your HP Notebook ...

Page 13: ...tton and light let you cut off all sound quickly when needed All cable connectors are near the back of the computer keeping cables away from your working area This manual shows how to set up and operate your computer as well as what to do if you run into trouble What s in the box HP notebook PC Main battery installed CD ROM DVD or similar drive module installed Floppy disk drive module with certai...

Page 14: ...ok Web site www hp com notebooks HP currently offers docking solutions plug in modules cables and other accessories such as the following AC adapter Floppy disk drive module External floppy disk drive cable Plug in modules such as CD ROM drive DVD drive CD read write drive Zip drive second hard disk drive Replacement hard disk drive module Main battery Secondary battery External battery charger Do...

Page 15: ...ibrary or on the Recovery CD in hp Library For Windows XP the HP Library is in the Help and Support Center Online HP Notes For late breaking information available after the manuals were completed see the HP Notes in the online HP Library or on the Recovery CD in hp Library Microsoft Windows manual This is shipped with your computer and contains information about using the version of Microsoft Wind...

Page 16: ...e 6 Pointing stick on certain models 7 Touch pad click and scroll buttons plus on off button on certain models 8 Main status lights left to right power mode hard disk activity main battery and secondary battery 9 Module eject latch 10 Volume control 11 Audio off button and audio off light 12 Audio jacks left to right audio out headphones external microphone audio in on certain models 13 Infrared p...

Page 17: ...erial port COM1 Use this port for a serial mouse modem printer or other serial device 21 Parallel port LPT1 Use this port for a parallel printer or other parallel device or to connect the floppy disk drive externally 22 External monitor port 23 Docking port 24 AC adapter jack 25 Modem port on certain models 26 LAN port 27 PC Card and CardBus slot 28 Wireless on off button and indicator light on ce...

Page 18: ...er 18 Corporate Evaluator s Guide Bottom View 29 Plug in module bay Can contain a CD ROM or DVD drive floppy disk drive secondary battery or other plug in module 30 Main battery 31 Main battery latch 32 Hard disk drive 33 RAM cover 34 Mini PCI cover no user parts inside ...

Page 19: ...uter is off or in Hibernate mode 2 Hard disk drive activity On computer is accessing the hard disk drive 3 Main battery status Green the AC adapter is connected and the battery is fully charged Amber the AC adapter is connected and the battery is charging Blinking the AC adapter is connected and the battery is missing or has a fault Off the AC adapter is not connected 4 Secondary battery status Gr...

Page 20: ...dicate the states of the keyboard locks 1 Caps Lock Caps Lock is active 2 Num Lock Num Lock is active The Keypad Lock must also be on to use the embedded keypad 3 Keypad Lock The embedded keypad is active Fn F8 Num Lock must also be on for the numeric keys otherwise cursor control is active as marked on an external keyboard 4 Scroll Lock Scroll Lock is active ...

Page 21: ...s you should use it with a full size keyboard monitor and mouse HP docking accessories offer quick easy connections to these devices This can reduce the risk of ergonomic injury See Working in Comfort in the online HP Library When you set up your computer for the first time you ll install and charge the battery connect the AC adapter turn on the computer and run the Windows setup program Step 1 In...

Page 22: ...o the battery compartment on the bottom of the computer and lower the back end in until it clicks into place To remove the battery 1 Before removing the battery do one of the following Shut down the computer or put it into Hibernate mode or Plug in the AC adapter 2 Slide the battery s release latch then lift the battery out of its compartment ...

Page 23: ... adapter Do not use a 60 watt 3 16 amp adapter such as HP F1454A or F1781A Using any other AC adapter could damage the computer or adapter and may void your warranty see Hewlett Packard Limited Warranty Statement on page 163 Plug in the AC adapter and connect it to the AC adapter jack on the back of the computer The computer s battery then starts charging While the battery is charging you can cont...

Page 24: ...nstead connect to a PC Card modem or an external modem 1 Make sure the telephone line is an analog line sometimes called a data line You must not use a digital line 2 Connect the telephone cord into a telephone jack If the plug on the phone cord doesn t fit the jack you may need to use an adapter 3 Plug the other end of the phone cord into the built in modem For details about using the modem see U...

Page 25: ...notebook computer has Microsoft Windows preinstalled on its hard disk drive The first time you turn on your computer the Windows Setup program runs automatically so you can customize your setup 1 Follow the Setup program s instructions as they appear on the screen If the program prompts you to enter the Product ID code you will find this code on the bottom of the computer 2 If your computer has a ...

Page 26: ...To contact HP for support or service on page 158 to find the phone number What to do next Here are a few things you may want to try at this point If you re not familiar with the version of Windows installed on your computer click Start Help Windows 2000 or Start Tour Windows XP or check the Windows manual to discover what s new If your computer includes a DVD drive or CD RW drive you also received...

Page 27: ...Corporate Evaluator s Guide 27 Basic Operation ...

Page 28: ...t Down Standby Windows 2000 or click Start Turn Off Computer Stand By Windows XP or allow timeout Hibernate mode Saves maximum power Saves current session to disk then shuts down Restores network connections Power mode status light is off Press Fn F12 or click Start Shut Down Hibernate Windows 2000 or allow timeout Shut down off Saves maximum power Turns off without saving current session At start...

Page 29: ...If possible shut down Windows Windows 2000 press CTRL ALT DEL click Shut Down and press the blue sleep button to restart Windows XP press CTRL ALT DEL then click Shut Down Restart or if this fails Slide and hold the power button for 4 seconds until the display shuts down then press the blue sleep button to restart or if this fails Insert a straightened paper clip into the system off switch on the ...

Page 30: ...and press ENTER If you want to boot from a specific device whenever it is present change the boot order using the BIOS Setup utility see To run the BIOS Setup utility on page 148 To use the pointing devices Model with pointing stick and touch pad Your computer includes two built in pointing devices the pointing stick and touch pad 1 Pointing stick pressure sensitive pointing device 2 Click buttons...

Page 31: ...ormal typing position 2 Pointing stick With your index finger press the pointing stick in the direction you want the pointer to move Touch pad Move a thumb or finger across the touch pad in the direction you want the pointer to move 3 Use the left and right click buttons which function like the left and right buttons on a mouse to make your selection To open an application move the pointer over th...

Page 32: ...n through the contents of a window Press the upper end to scroll up Disabling one pointing device model with pointing stick If you prefer to use only one of your computer s built in pointing devices you can disable the other We recommend this practice to optimize performance For example if you notice that your hand inadvertently contacts the touch pad and moves the cursor while you re typing consi...

Page 33: ...h keys This hot key Does this Fn F1 Decreases the display brightness Fn F2 Increases the display brightness Fn F5 Toggles among the built in display an external display and simultaneous display on both Fn F7 Audio mute Fn F8 Toggles the built in keypad on and off Does not affect an external keyboard If Num Lock is on then the numeric functions are active otherwise cursor control is active as marke...

Page 34: ...n Internet provider 2 Outlook Express e mail software 3 HP Presentation Ready see To change computer settings for a presentation on page 38 4 HP Quick Lock see To lock your computer on page 41 To reprogram a One Touch button 1 Click Start Programs or All Programs Hewlett Packard Notebook HP One Touch Configuration 2 On the One Touch tab click the button you want to reprogram 3 Type a label for the...

Page 35: ...indows XP Windows key M Minimizes all displayed windows Shift Windows key M Returns all minimized windows to original size Windows key R Runs the Windows Run dialog box To use the embedded keypad Your computer s built in keyboard includes an embedded keypad you can use to type numbers and arithmetic operators The keys in this keypad are marked using light gold characters Press Fn F8 to turn on the...

Page 36: ...ease respectively the display s brightness or Click Start Programs or All Programs Hewlett Packard Notebook HP Display Settings You have the option of adding a display settings icon in the taskbar for quick access Hint To maximize your battery operating time set the brightness to the lowest level you can view comfortably Changing display settings You can customize a number of display settings for ...

Page 37: ...m the computer To increase the volume press the rear half of the volume control on the right side of the computer To decrease the volume press the front half of the volume control To toggle the standard mute function press Fn F7 With the audio off button Your computer includes an audio off button you can use to temporarily disconnect the speakers without changing the volume or mute settings This f...

Page 38: ...tation Ready Configure or Click the HP Presentation Ready icon in the taskbar if present then click Configure 2 Select the presentation you want to show If you don t select one you can choose one when you start the show 3 If you want to change the video or power settings for the show click Settings To show the presentation Press the HP Presentation Ready One Touch button or Click Start Programs or...

Page 39: ...nages power automatically on page 50 Important DVDs can have regional codes embedded in the disc data These codes prevent DVD movies from being played outside the region of the world in which they are sold If you get a region code error you are trying to play a DVD intended for a different region Most DVD drives let you change the region code only a limited number of times usually no more than fou...

Page 40: ...the Administrator Password or User Password as needed See Security Menu on page 151 4 Press F10 to save and exit BIOS Setup Windows 2000 1 Press CTRL ALT DEL then select option to change password 2 Create or modify your Windows password 3 Click Start Settings Control Panel then double click Power Options 4 On the Advanced tab select the option to prompt for a password when the computer leaves Stan...

Page 41: ... One Touch buttons are located above the main keyboard or Press CTRL ALT DEL and click Lock Computer This option may not be available in all configurations To unlock the computer follow your normal logon steps To attach a security cable Your computer includes a built in connector you can use to secure the computer with a cable and a lock such as the Kensington MicroSaver lock system available at m...

Page 42: ...ter and release the key Store the key in a safe place away from the computer To protect against viruses Virus protection software can help protect the integrity of your data This is especially important if you use the Web Your computer comes equipped with Norton AntiVirus software You can get detailed instructions from the software s online Help ...

Page 43: ...ter enables you to lock its internal hard disk drive to help keep your information secure Hard disk drive lock does not protect a second hard disk drive installed in the module bay CAUTION When you enable hard disk drive lock the current BIOS user password or administrator password if that is the only password set is encoded on the hard disk drive If you move the hard disk drive to another compute...

Page 44: ...pment is available in Working in Comfort which is preloaded on the hard disk in the HP Library and available on the Windows 2000 Recovery CD in hp library as well as at www hp com ergo Your Mobile Work Environment Use a chair that provides good support for your lower back If an adjustable chair is not available you can use a pillow or rolled up towel to provide lower back support Try to keep your ...

Page 45: ...er does not have a built in palm rest you can use a rolled up towel Try to type as lightly as possible The notebook keyboard requires little force to activate Take frequent short rest breaks this is especially important in a mobile computing environment Portable computers weigh between approximately 1 4 and 3 7 kilos 3 and 8 pounds When traveling be sure to carry your computer properly to minimize...

Page 46: ...ard drive is operating could destroy data or damage the drive Carry the computer in a padded case to protect against bumps and jolts Set down the computer gently To maintain your computer Provide adequate ventilation around the computer Always set the computer on a flat surface so that air can flow freely around and underneath it Always shut down the computer or put it in Hibernate mode before put...

Page 47: ... Norton AntiVirus Check your disk using the Tools tab in the disk s Properties window To extend the life of the display Set the display brightness to the lowest comfortable level Fn F1 When working at your desk connect an external monitor and turn off the internal display Fn F5 If you are not using an external monitor set the Turn off monitor timeouts for both AC and battery operation to the short...

Page 48: ... with water containing a mild detergent Do not use an excessively wet cloth and take care to keep water out of the case Do not use abrasive cleaners especially on the display Do not apply any cleaner directly to the display Instead apply the cleaner to a soft cloth and then gently wipe the display You can clean the keyboard with a vacuum cleaner to remove accumulated dust ...

Page 49: ...Corporate Evaluator s Guide 49 Batteries and Power Management ...

Page 50: ...is usually set to occur shortly after the display is turned off The hard disk is not accessed for the specified interval Begin using the computer the hard disk turns on when needed Turns off display Turns off the display to conserve battery power and extend the life of the display No keyboard pointing device or other input activity occurs for the specified interval Press any key or move a pointing...

Page 51: ...mance and Maintenance Power Options 2 Click the Power Schemes tab and enter the settings you want If you don t want a particular timeout to occur set the value to Never See Windows Help for details If you want to save the settings as a power scheme click Save As and enter a name for the scheme CAUTION Do not disable Hibernate support in the Power settings or you will lose any unsaved data if the c...

Page 52: ... when To enter this mode Standby Maintains your current session in RAM and turns off the display and other components You will be away from your computer for up to several hours Press blue sleep button or click Start Shut Down Standby Windows 2000 or click Start Turn Off Computer Stand By Windows XP Hibernate Saves the current session to disk then shuts down Provides maximum power savings while st...

Page 53: ...is value is shown as either a percentage of charge remaining or as time remaining Double click the power icon to open the Battery Meter window From the Windows Control Panel Windows 2000 click Start Settings Control Panel then double click Power Options This provides access to all of Windows power information options Windows XP click Start Control Panel Performance and Maintenance Power Options th...

Page 54: ... page 55 Note If you plug in the AC adapter you can continue to work while your battery recharges To recharge the battery CAUTION The AC adapter is normally warm whenever plugged into an AC outlet The computer is normally warm while recharging Don t recharge the computer in a briefcase or other confined space or its battery could overheat To recharge the main battery plug the AC adapter into the c...

Page 55: ...er you want to save your current session but will not be using the computer for a day or more press Fn F12 Set the automatic timeout settings to emphasize saving power If your computer has a multispeed processor and uses Windows 2000 use the lower speed on battery power the default settings conserve battery power see How the computer manages power automatically on page 50 If your computer has a wi...

Page 56: ...orage the battery must be charged 20 50 to minimize capacity loss by self discharge and to avoid deterioration of battery performance To maintain maximum battery capacity and accuracy of the battery gauge perform this calibration procedure every few months 1 Click Start Programs or All Programs Hewlett Packard Notebook HP Battery Optimizer 2 Follow the displayed instructions to test and condition ...

Page 57: ...Corporate Evaluator s Guide 57 Modem and Network Connections ...

Page 58: ... mail messages Windows XP Fax Console or Windows 2000 fax software for sending and receiving faxes The modem is a high speed 56 Kbps modem For best performance you can connect to any Internet Service Provider ISP or modem network that has V 90 or V 92 interoperable modems Check with your ISP for a list of telephone numbers that support V 90 or V 92 Note that the maximum speed for faxing is 14 4 Kb...

Page 59: ... Control Panel double click Phone and Modem Options then click Edit on the Dialing Rules tab Windows XP click Start Control Panel Printers and Other Hardware Phone and Modem Options CAUTION Your built in modem may not work with multiple phone lines or a private branch exchange PBX cannot be connected to a coin operated telephone and does not work with party lines Some of these connections may resu...

Page 60: ... 1 Connect your built in modem see the previous topic If your computer does not have a built in modem you can instead use a PC Card modem or an external modem 2 If available double click the Connect to the Internet or Easy Internet Signup icon on the desktop This launches the Internet Connection or New Connection wizard which helps you locate an ISP in your area transfer an existing Internet accou...

Page 61: ...at supports dial in connections This gives you access to network resources from a remote location See Windows Help for information about setting up and using dial in network connections click Start Help or Help and Support To change your modem settings The modem is already set up to be compatible with telephone systems and modems in most areas However in some situations you may have to change mode...

Page 62: ...your company s communications system If you are using AOL e mail services are part of your AOL service For another ISP you can use Outlook Express included with your computer or an e mail system of your choice This topic includes instructions for using Outlook Express To start Outlook Express 1 Click Start Programs or All Programs Outlook Express or double click Outlook Express on the desktop if a...

Page 63: ...indow 4 In the list under Fax click Devices then right click the modem and click Properties 5 On the General tab enable the modem to receive faxes 6 On the Received Faxes tab select the option to save faxes in a folder To send a fax Click Start Programs Accessories Communications Fax Send Cover Page Fax Follow the instructions to create and send the fax If instead you want to send a document as a ...

Page 64: ...onsole the Fax Configuration Wizard steps you through the process of setting options and customizing the program for your personal use Follow the onscreen instructions If you re not sure which setting to choose accept the default choice To send a fax Click Start All Programs Accessories Communications Fax Send a Fax then follow the instructions that appear on the screen If instead you want to send...

Page 65: ...s 2 Plug the LAN cable not supplied into the built in LAN port The cable must have an RJ 45 connector 3 Windows automatically detects and sets up a LAN connection To edit settings open Network and Dial up Connections in Control Panel See Windows Help for information about setting up and using LAN connections click Start Help or Help and Support Contact your network administrator for network inform...

Page 66: ... 11 wireless network you have to configure the computer for the specific type of connection AdHoc or Infrastructure Computer to Computer Connection AdHoc An AdHoc network provides a wireless connection from your computer directly to one or more computers with wireless capabilities even if they aren t connected to a LAN You can then share resources such as shared files printers and Internet connect...

Page 67: ...to the wireless access point as well as the additional settings you ll need for the network itself 1 Set up your computer for your local network Windows automatically detects and sets up a LAN connection To edit settings open Network and Dial up Connections in Control Panel 2 Click the wireless link icon in the taskbar and select Advanced Configuration or Click Start Programs HP Wireless LAN Confi...

Page 68: ...ter the encryption key if required and click Connect If the network you want is not on the list click Advanced Configure and enter the required network parameters If the network is not using 802 1x authentication protocol clear the automatic key option 3 On the General tab edit network settings as needed for your local network See your network administrator You can also display an icon in the task...

Page 69: ...rmat ASCII for passphrase hexadecimal for key string Key length smaller number for 64 bit encryption larger number for 128 bit 6 Mark the option to make this a computer to computer adhoc network 7 Click OK to save the configuration This network is added to your list of preferred networks and becomes available to other computers To turn wireless communication on and off Important Wireless networks ...

Page 70: ...in range of your wireless network your computer automatically connects To check the status of your wireless connection click the wireless link icon in the taskbar and select Wireless Status Windows 2000 or open Network Connections in Control Panel and double click the connection Windows XP Turning off communication and ending a connection 1 Important close any files that reside on other network co...

Page 71: ...Corporate Evaluator s Guide 71 Add On Devices ...

Page 72: ...odule is present Windows 2000 displays the Unplug or Eject Hardware icon and Windows XP displays the Safely Remove Hardware icon at the right end of the taskbar CAUTION Before disconnecting a CD ROM drive DVD drive or any other type of drive you must either use the icon in the taskbar or shut down the computer otherwise you could lose data Handle and store a module carefully when it s out of the c...

Page 73: ...ry or Shut off the computer Click Start Shut Down Shut down Windows 2000 or Start Turn Off Computer Turn Off Windows XP 3 Press the button on the module release latch and slide the latch toward the front of the computer 4 Grasp the module and pull it out 5 Slide the new plug in module into the computer until it clicks into place If you have a CD ROM drive or other module in the module bay you can ...

Page 74: ...p the drive or else shut down the computer See To replace a plug in module on page 72 To insert or remove a CD or DVD CAUTION Do not remove a CD or DVD while the computer is reading it Otherwise the computer could stop responding and you could lose data Be sure to press the CD or DVD onto the spindle You can damage the disk or drive if you just lay it on the tray 1 Press the button on the face of ...

Page 75: ...ou play DVD movies Click Start Programs Windows 2000 or Start All Programs Multimedia DVD Player Windows XP if InterVideo WinDVD or DVD Express is not listed do the following Run Setup on the software CD to install the player software For Windows XP if the DVD software is installed you can also use Windows Media Player to play DVD movies To play DVD movies on a TV see To use a TV set as a monitor ...

Page 76: ...etails about setting region codes To create or copy CDs If your computer came with a CD RW drive it also includes software that lets you copy or create CDs Click Start Programs Windows 2000 or Start All Programs Multimedia CD Writer Windows XP if Adaptec Easy CD Veritas CDRW or RecordNow is not listed do the following Run Setup on the software CD to install the CD RW software For Windows XP you ca...

Page 77: ... standard Type I II and III PC Cards PCMCIA and CardBus You can insert one card of any type To insert or remove a PC Card Inserting a PC Card 1 Hold the PC Card with its face up and its connector holes toward the card slot 2 Slide the PC Card all the way into the bottom of the slot Most cards are properly seated when the outer edge is flush with the casing of the computer but some cards are design...

Page 78: ...askbar or shut down the computer Otherwise you could lose data 1 Before removing the card click the Eject Hardware or Safely Remove Hardware icon in the taskbar then click Stop This protects your data and helps avoid unexpected problems If needed you can restart the card by removing and then reinserting it 2 Press the eject button to pop the button out then press it in to eject the PC Card ...

Page 79: ... parallel device or to connect the floppy disk drive externally 5 External monitor port 6 Docking port 7 Modem port on certain models 8 LAN port 9 PC Card and CardBus slot See Connecting PC Cards on page 77 The computer also includes an infrared port audio ports and an S video port on its right side Note Before you connect any device check its documentation to see if you need to make any settings ...

Page 80: ...eyboard into a PS 2 port on the computer The pointing stick and touch pad are normally disabled while an external PS 2 mouse is connected To connect a PS 2 mouse and keyboard at the same time use the HP F1469A Y adapter To connect a USB device Your computer s universal serial bus USB provides a bi directional serial interface for adding peripheral devices such as game controllers serial and parall...

Page 81: ...no plugs Connecting a mono plug into the speaker out jack may damage the computer Attach the audio cable to the corresponding audio port on the computer Note When you plug a device into the external microphone port the built in microphone automatically turns off When you plug a device into the audio out port the built in speakers automatically turn off To use an external monitor Connecting an exte...

Page 82: ...mited by the internal display Adjusting monitor resolution and other settings 1 Click Start Settings Control Panel then double click Display Windows 2000 or click Start Control Panel Appearance and Themes Display Windows XP 2 On the Settings tab adjust the Screen area Other settings are also available For high resolution external monitors see Hardware Specifications on page 166 for the maximum sup...

Page 83: ... display settings If you re playing a DVD movie the movie will show only on the primary display To change the primary display go to the Settings tab of Display Properties see the steps above right click the display you want and select Primary Changing display actions With a display attached you can use the BIOS Setup utility to change certain display behaviors such as stretching the image to fill ...

Page 84: ...For more information see To play DVD movies on page 75 To connect a serial device The computer includes a standard 9 pin serial port that you can use to connect devices such as external modems and fax modems If needed you can set the serial port s address in the BIOS Setup utility Connect the device s serial cable to the computer s serial port To connect an infrared device Your computer includes a...

Page 85: ... and disable the device in the pull down menu Printing to an infrared printer Install your printer and assign it to the computer s infrared port You can then print from your applications as you would to any other printer Transferring files through an infrared connection You can use your computer s infrared port to transfer files by using Wireless Link See the Windows online help for instructions o...

Page 86: ...ory F2012B You cannot use the E tray designed for the original Omnibook 6000 series 1 Slide the rear of the tray into the dock as shown on the dock label 2 Push down firmly on both sides of the tray until it snaps into place To remove a tray from the dock pull the latch at the center front of the dock towards you until the tray pops free Docking the computer The computer can be on suspended or off...

Page 87: ...uter on the dock platform with the rear of the computer facing the dock s docking connector Make sure the computer s PC Card eject button is in 3 Position your fingers on the platform grips as shown below Use your thumbs to push the computer into the dock until the computer slides into place ...

Page 88: ... Corporate Evaluator s Guide Undocking the computer 1 Press the undock button on the front of the dock and wait for the undock light to blink Then position your thumb as shown and pull the release lever forward 2 Remove the computer from the dock ...

Page 89: ...ur computer s chips are extremely sensitive to static electricity and can be permanently damaged by it Handle the RAM module only by its edges Before installing the memory module discharge your body s static electricity by touching the metal shielding around the connectors on the rear of the computer 1 Click Start Shut Down Shut down Windows 2000 or Start Turn Off Computer Turn Off Windows XP 2 Im...

Page 90: ...ur computer s chips are extremely sensitive to static electricity and can be permanently damaged by it Handle the RAM module only by its edges Before installing the memory module discharge your body s static electricity by touching the metal shielding around the connectors on the rear of the computer 1 Click Start Shut Down Shut down Windows 2000 or Start Turn Off Computer Turn Off Windows XP 2 Im...

Page 91: ...ling Additional RAM Corporate Evaluator s Guide 91 4 Release the two latches at the sides of the RAM board so the free edge of the board pops up 5 Pull the board out of the connector 6 Replace the cover 7 Insert the battery ...

Page 92: ...he end of the drive so that its retainer tab is free of the computer casing then gently pull the hard drive out of the computer 4 Gently slide the new drive into the hard drive compartment Press firmly to make sure the connector seats properly 5 Slide the cover down into place so the retainer tab engages the casing and reinstall the hard drive screws Important If you are installing a new hard disk...

Page 93: ... holder 2 Notice that the hard drive has a pin connector attachment at one end Carefully remove this connector from the end of the drive Work alternately at each end so that the connector slides off evenly without bending the connector pins 3 Carefully put the pin connector attachment back onto the pins on the end of the new hard drive Work alternately at each end so that the connector slides on e...

Page 94: ... than the original software and operating system prepare the hard disk as described in the Installing Windows chapters of this guide If you want to prepare a second hard disk module in the plug in module bay follow these steps 1 Install the second hard drive 2 Click Start Settings Control Panel then double click Administrative Tools Windows 2000 or click Start Control Panel Performance and Mainten...

Page 95: ...Corporate Evaluator s Guide 95 Installing Windows XP ...

Page 96: ...n of Windows XP Install Video drivers Install ALi AGP support Install Audio drivers Install pointing device support Install Wired 10 100 LAN support Install Wireless LAN support Install Modem drivers Enable Fast IR support Install HP Notebook Utilities Installation Install OneTouch software Install Desktop Zoom software Configure XP power settings Requirements HP Notebook with internal CD ROM DVD ...

Page 97: ...ENTMODEM directory HP DRIVERS MODEM LUCENT HPNBUTIL directory HP DRIVERS HPNBUTIL ONETOUCH directory HP PROGRAMS ONETOUCH or Download from web at www hp com support DESKZOOM directory HP PROGRAMS DESKZOOM All other drivers are included in the distribution of Windows XP for the notebook Important Before installing Windows XP please install the latest BIOS for your HP notebook To check your BIOS ver...

Page 98: ...IVE as the boot device 6 Click 2 CONTINUE 7 Click 2 ADVANCED 8 Select your desired Hibernate Partition Size 0M is the preferred size for XP 9 Check DO NOT LOAD OPERATING SYSTEM 10 Select HIBERNATE PARTITION ONLY 11 Click 1 CONTINUE 12 Click 1 OK 13 Remove the Recovery CD from the CD ROM DVD drive To install retail Windows XP These instructions provide installation steps for installing a non Hewlet...

Page 99: ...ersion of XP or Windows 2000 installed on your system you may see the dialogue REPAIR OR INSTALL Press ESC to install a new version of the operating system 10 To choose an installation partition use the arrow keys to highlight UNPARTITIONED SPACE To use all available space press ENTER To create a partition that is smaller than the available space press C define the size of the new partition press ...

Page 100: ...s dialog Click OK The screen resolution will change to 800x600x16 bit color because the default resolution of 640x480 is not compatible with the XP registration and help utilities This may not be the proper resolution for the LCD screen on your system but you can adjust it later when installing the video drivers 22 At the XP welcome screen click NEXT to take the Windows XP Tour or click CANCEL to ...

Page 101: ...l the AGP video driver ALi 1535 If you have installed retail Windows you need to install the AGP video driver To install or upgrade the AGP video driver 1 Run SETUP EXE from the AGP driver directory on the Recovery CD 2 Follow the on screen instructions to complete installation Upon successful installation of the drivers you will be asked to reboot your notebook Choose YES I WANT TO RESTART MY COM...

Page 102: ...ructions to complete installation Upon successful installation of the drivers you will be asked to reboot your notebook Choose YES I WANT TO RESTART MY COMPUTER NOW if you have no other drivers to install Otherwise choose NO I WILL RESTART MY COMPUTER LATER and continue to the next step To install the wired 10 100 LAN drivers RealTek While the RealTek LAN will function with the default XP LAN driv...

Page 103: ...provided on the Recovery CD 1 Run SETUP EXE from the ESS modem driver directory on the Recovery CD 2 Choose to upgrade drivers 3 Follow the remaining on screen instructions to complete installation Upon successful installation of the drivers you will be asked to reboot your notebook Choose YES I WANT TO RESTART MY COMPUTER NOW if you have no other drivers to install Otherwise choose NO I WILL REST...

Page 104: ...t open automatically start it by pointing to Start Settings Control Panel Add New Hardware 6 At the Wizard welcome screen click NEXT 7 Select SEARCH FOR DRIVER and click NEXT 8 Select SPECIFY LOCATION and click NEXT 9 Choose the correct path to find the recovery CD and click NEXT The wizard will find a driver for the Infrared device 10 Follow the on screen instructions to complete installation To ...

Page 105: ...ow the on screen instructions to complete the installation After HP Notebook utilities has been successfully installed you can launch the HP Display Settings application by going to START ALL PROGRAMS ACCESSORIES ACCESSIBILITY HP DISPLAY SETTINGS NOTEBOOK DISPLAY or START ALL PROGRAMS HEWLETT PACKARD NOTEBOOK HP DISPLAY SETTINGS NOTEBOOKDISPLAY To install the HP One Touch software To enable the fo...

Page 106: ... the Desktop Zoom driver directory on the Recovery CD 2 Follow the on screen instructions to complete installation Upon successful installation of the drivers you may be asked to reboot your notebook Choose YES I WANT TO RESTART MY COMPUTER NOW if you have no other drivers to install Otherwise choose NO I WILL RESTART MY COMPUTER LATER and continue to the next step To configure power management Yo...

Page 107: ... ADVANCED tab 10 Check ALWAYS SHOW ICON ON THE TASKBAR 11 Click APPLY 12 Change the POWER BUTTONS options to your desired settings 13 Click the ALARMS tab 14 Under LOW BATTERY ALARM click the ALARM ACTION button 15 Check WHEN THE ALARM GOES OFF THE COMPUTER WILL 16 Select HIBERNATE in the drop down list and click OK 17 Click OK to close the POWER CONTROL panel ...

Page 108: ......

Page 109: ...Corporate Evaluator s Guide 109 Installing Windows 2000 ...

Page 110: ...ow to Prepare for software installation Install a retail version of Windows 2000 Install video support Install ALi AGP support Install audio support Install pointing device support Install RealTek 10 100 LAN support Install Wireless LAN support Install modem support Enable Fast IR support Install Intel R SpeedStep TM technology Applet Install HP Notebook Utilities Install HP OneTouch Install HP De...

Page 111: ...drivers Please reference this list for a location of all drivers VIDEO directory HP DRIVERS VIDEO AGP directory HP DRIVERS AGP AUDIO directory HP DRIVERS AUDIO Touchpad directory HP DRIVERS TOUCHPAD LAN directory HP DRIVERS LAN Wireless directory HP DRIVERS WIRELESS ESSMODEM directory HP DRIVERS MODEM ESS LUCENTMODEM directory HP DRIVERS MODEM LUCENT SPEEDSTEP directory HP DRIVER SPEEDSTP HPNBUTIL...

Page 112: ...your hard disk before installing Windows 2000 This will add hard disk based diagnostics to make support easier Follow the instructions below to repartition your hard disk 1 Connect the AC adapter to the notebook 2 Insert the CD ROM DVD drive into the notebook 3 Insert the bootable Recovery CD into the CD ROM DVD drive 4 Reboot and press ESC when you see the HP Notebook logo 5 Select CD ROM DRIVE a...

Page 113: ...USTOMIZE 9 Enter your name and organization then click NEXT 10 Enter the Product Key then click NEXT The Product Key is located on the Certificate of Authenticity that you received with your retail version of Windows 2000 11 Enter a computer name and an Administration password twice then click NEXT This password is used to administer User IDs and Windows security Click NEXT This name is used by ot...

Page 114: ... servicepacks To install the video driver ATI Mobility Radeon If you have installed retail Windows 2000 you must install the ATI video driver To install or upgrade the ATI video driver 1 Insert the bootable Recovery CD into the CD ROM DVD drive 2 Run SETUP EXE from the video driver directory on the Recovery CD 3 Follow the on screen directions to complete installation Upon successful installation ...

Page 115: ...e on screen instructions to complete installation Upon successful installation of the driver you will be asked to reboot your notebook Choose YES I WANT TO RESTART MY COMPUTER NOW if you have no other drivers to install Otherwise choose NO I WILL RESTART MY COMPUTER LATER and continue to the next step To install the touchpad driver Synaptics While the touchpad will function with the default Window...

Page 116: ...LAN driver directory on the Recovery CD 2 Follow the on screen instructions to complete installation Upon successful installation of the driver you will be asked to reboot your computer Choose Yes I want to restart my computer now NOTE Built in security in Windows 2000 provides default settings that allow only administrators to change network settings However the wireless LAN software allows the a...

Page 117: ...modem drivers directory on the Recovery CD to determine the correct modem model If you installed retail Windows 2000 and your HP Notebook contains a built in Lucent modem you must install the Lucent modem driver To install or upgrade the Lucent modem driver 1 Run SETUP EXE from the Lucent driver directory on the Recovery CD 2 Click OK at the prompt Do you want to install the modem driver 3 Reboot ...

Page 118: ...e installation To install the Speedstep driver Intel If you have installed retail Windows 2000 you must install the Intel Speedstep driver To install or upgrade the Intel speedstep driver 1 Run SETUP EXE from the Speedstep driver directory on the Recovery CD 2 Follow the on screen instructions to complete installation Upon successful installation of the driver you will be asked to reboot your note...

Page 119: ...or permissions to install and uninstall HP Notebook utilities To install or upgrade HP Notebook utilities driver 1 Run SETUP EXE from the HPNBUTIL driver directory on the Recovery CD 2 Follow the on screen instructions to complete installation After HP Notebook utilities has been successfully installed you can launch the HP Display Settings application by going to START PROGRAMS ACCESSORIES ACCESS...

Page 120: ...oom driver directory on the Recovery CD 2 Follow the on screen instructions to complete installation To install the USB floppy driver If you have installed retail Windows 2000 and you intend to use the USB floppy cable accessory not included with the notebook and must be purchased separately you must install the USB floppy driver To install or upgrade the USB floppy driver 1 Insert the USB floppy ...

Page 121: ...ge the PLUGGED IN option for STANDBY to NEVER and change the HIBERNATE option to AFTER 6 HOURS 8 Click the SAVE AS button and accept the name of PORTABLE LAPTOP 9 Click the ADVANCED tab 10 Check ALWAYS SHOW ICON ON THE TASKBAR 11 Click APPLY 12 Change the POWER BUTTONS options to your desired settings 13 Click the ALARMS tab 14 Set the CRITICAL BATTERY ALARM action by clicking the ALARM ACTION but...

Page 122: ......

Page 123: ...Corporate Evaluator s Guide 123 Troubleshooting and Maintenance ...

Page 124: ...th the computer See the HP Notes in the online HP Library for updated information Find technical tips and software updates for the computer at the HP Business Support Web site www hp com go bizsupport Test your computer by running the e Diagtools test program See Testing the Hardware on page 146 Contact your dealer or Hewlett Packard see To contact HP for support or service on page 158 Please have...

Page 125: ...the microphone option for the playback settings Then in Volume Control make sure the microphone is muted Avoid using the built in microphone and built in speaker at the same time CD ROM and DVD Problems If you can t boot from a CD or DVD in the CD DVD drive Make sure the CD or DVD is bootable such as the Recovery CD Make sure the CD ROM DVD drive is selected as the boot device see To change the bo...

Page 126: ... sided CD or DVD make sure the disc is placed in the drive with the label facing up Clean the disc Wait 5 to 10 seconds after closing the tray to give the computer time to recognize the disc Restart the system remove the disc from the drive and click Start Shut Down or Turn Off Computer Restart If you created the CD on a CD RW type drive module try using a different media brand such as the recomme...

Page 127: ...ve the mouse or pointing stick or tap the touch pad This will wake the display if it is in Display off mode Press Fn F5 in case the internal display was disabled Do this three times to return to the state you started from If the computer is cold allow it to warm up If the screen is difficult to read Try setting the display resolution to its default setting of 1024 768 or higher depending on your m...

Page 128: ...and can appear as bright dim or dark spots This issue is common across all vendors supplying TFT displays in their products and is not specific to the HP notebook display HP notebook TFT displays meet or exceed all HP standards for cosmetic quality of TFT displays HP does not warrant that the displays will be free of cosmetic imperfections TFT displays can have a small number of cosmetic imperfect...

Page 129: ...nFax the computer may turn on again after it hibernates when it is docked To avoid this situation you can shut down the computer instead of hibernating when docked undock before hibernating or uninstall WinFax If an IDE drive in a docking system doesn t work If you install an IDE drive in a docking system PC device bay you should set the IDE jumpers on the drive to the Single or Cable Select setti...

Page 130: ...tory installation of your hard disk on page 154 Heat Problems Your computer normally gets warm during routine operation If the computer gets abnormally hot Always set the computer on a flat surface so that air can flow freely around and underneath it Make sure the air vents on the bottom and right side of the computer are clear Keep in mind that games and other programs that drive CPU usage toward...

Page 131: ...lick Start Settings Control Panel then double click Mouse Windows 2000 or click Start Control Panel Printers and Other Hardware Mouse Windows XP If the touch pad or pointing stick doesn t work Don t move the pointer or touch the touch pad while the computer is rebooting or resuming from Standby mode If this happens try the following Press a key on the keyboard to restore normal operation Suspend a...

Page 132: ...nu is set to Auto See To run the BIOS Setup utility on page 148 Suspend or shut down the computer before you attach the scroll mouse so that it will be detected properly If you want to use the touch pad again you must suspend or shut down the computer before you detach the scroll mouse Test the keyboard and pointing devices with the e Diagtools diagnostics See Testing the Hardware on page 146 If t...

Page 133: ...dware Device Manager click Start Settings Control Panel System Windows 2000 or Start Control Panel Performance and Maintenance System Windows XP If the network interface is disabled try to enable it If it has a conflict try disabling another device If you can t browse the Network Neighborhood or My Network Places For Windows 2000 try installing NetBEUI network protocol In Control Panel open Networ...

Page 134: ...Make sure your computer is using only PC2100 DDR 266 or higher memory RAM modules If the computer beeps but doesn t start after adding RAM You installed an incompatible type of RAM Remove the module Modem Problems If the modem seems slow Check for excess static or noise on a line reduces the overall transmission speed If necessary contact your telephone company about fixing this type of problem If...

Page 135: ... Panel open Phone and Modem Options Check the dialing options look for duplicate digits for outside access or long distance Make sure the number you re calling isn t busy If you re in a foreign country the dial tone may not be recognized by the modem In Control Panel open Phone and Modem Options Try disabling the option that waits for a dial tone If you have call waiting disable it your telephone ...

Page 136: ...e the parity speed word length and stop bits match on sending and receiving modems Try disabling error correction and data compression If the modem causes an ERROR message A string of AT commands may contain an incorrect command If you entered commands as extra settings for the modem in Control Panel or in your communications software check the commands If the modem doesn t fax If you re using fax...

Page 137: ...rd in a docking system insert or remove the card while the system is turned on Test the PC card with the e Diagtools diagnostics See Testing the Hardware on page 146 If an I O card stops communicating properly The card may have been reset if the computer suspended or turned off Exit any applications then remove and reinsert the card If a PC card modem is not working Disable the internal modem 1 Op...

Page 138: ...me out If the computer s hard disk drive frequently runs as indicated by the hard drive light on the front of the computer while the computer appears to be paused or running slowly Windows is likely spending excess time writing to its swap file on the computer s hard disk If this occurs frequently consider installing additional memory Check the amount of available free disk space Delete temporary ...

Page 139: ...plug it directly into a wall outlet Make sure the battery is fully installed and locked in place Make sure you re using an adapter with 75 watt 3 95 amp capacity check the adapter label Do not use a 60 watt 3 16 amp adapter Move the computer away from any nearby heat source Unplug the AC adapter and allow the battery to cool down If the battery gets too hot it will not charge properly If available...

Page 140: ...er at the moment This value therefore depends on your current task and assumes that you will continue using power at the same rate until the battery runs out So if you check the Time Remaining while the computer is performing a task requiring a good deal of power such as reading from a CD or DVD the value will probably show less time remaining than you really have since you will probably later swi...

Page 141: ...printer For example if you were using a 600 dpi HP LaserJet printer you might try using the HP LaserJet IIIsi driver 300 dpi If an infrared printer doesn t print Make sure the line between the two infrared ports is not blocked and that the ports face each other as squarely as possible The computer s infrared port is on its right side beneath the volume control The ports should be no more than 1 me...

Page 142: ... Problems on page 134 Make sure the port connection is secure Use the Modem troubleshooter in Windows Help click Start Help or Help and Support In Control Panel open Phone and Modem Options and check the modem settings Make sure the serial port is enabled in BIOS Setup see To run the BIOS Setup utility on page 148 Disable the internal modem 1 Open the hardware Device Manager click Start Settings C...

Page 143: ...age 146 Startup Problems If the computer doesn t respond when you turn it on Connect the AC adapter Press the blue sleep button to try turning on the unit Reset the computer by inserting a straightened paper clip into the system off switch on the right side of the computer Then press the blue sleep button to turn it on If the computer still doesn t respond remove the battery and AC adapter remove ...

Page 144: ... resume if it has a network card installed While the operating system is loading drivers and checking hardware and network connections you will see a blinking cursor on your display As soon as the hardware has been re initialized the Windows desktop will appear Wireless Problems If you have problems with wireless communication Make sure the wireless indicator light is on See LAN Problems on page 1...

Page 145: ...uration Make sure you are in range of an access point for an infrastructure connection or other wireless computer for an AdHoc connection You can connect but the network is slow Check whether you might be in an area served by more than one wireless LAN If so the LANs could be interfering with each other Move closer to the access point for an infrastructure connection or other wireless computer for...

Page 146: ...or Turn Off Computer Restart 2 When the HP logo appears press F10 to start the diagnostic test 3 When the menu appears press ENTER to run e Diagtools The first time you run the program you will be prompted to select the language for the program 4 Follow the prompts to run e Diagtools 5 When the Configuration Description appears check the list of detected hardware Hint If a device is not detected o...

Page 147: ... to exit and reboot 14 Optional open the Support Ticket In Windows click Start Programs or All Programs Hewlett Packard Notebook HP e Diagtools HP e Diagtools for Windows 15 Click View to display the Support Ticket 16 To add information about your problem click Comments and type the information then click OK To save or print the Support Ticket click Save As or Print To e mail the Support Ticket to...

Page 148: ...Off Computer Restart 2 When the HP logo appears press F2 to enter BIOS Setup 3 The pointing devices are not active in BIOS Setup so you will need to use the keyboard to navigate Press the LEFT and RIGHT arrow keys to move among menus Press the UP and DOWN arrow keys to move among parameters in a menu Press F5 or F6 to move through values for the current parameter or press ENTER to change a setting...

Page 149: ...ideo image covers the entire display in lower resolution modes When disabled the video image is centered in the display Disabled Primary Video Adapter Sets whether the computer automatically switches to an external video adapter connected to the docking system if one is detected Auto Television Type Controls the signal format NTSC or PAL output by the S video port NTSC System Memory Shows the syst...

Page 150: ...n the bottom of unit Enabled Mini PCI Slot 2 Enables the PCI slot sometimes used for a modem Enabled Serial port Enables the serial port Enabled Base I O address Sets the I O address 3F8h Interrupt Sets the I O interrupt IRQ4 Infrared port Enables the infrared port Disabled Mode Sets the hardware to support FIR Fast IR or SIR Standard IR infrared communications FIR Base I O address Sets the I O ad...

Page 151: ...her a user password is required when the computer boots Requires the administrator password for changes Enabled Internal hard disk drive lock Encodes the current user password or administrator password if that is the only password set on the hard disk drive Disabled Removable Device Boot Sets whether the computer will attempt to boot from a floppy drive or other removable device Enabled Internal h...

Page 152: ...r 1 Hard Disk 2 Removable Device 3 CD ROM DVD drive 4 Internal NIC Exit Menu Setting Description Default Save Changes and Exit Saves Setup changes then exits and reboots Discard Changes and Exit Discards any Setup changes made since last save then exits and reboots Does not affect password date or time changes Get Default Values Restores default settings and remains in Setup Does not affect passwo...

Page 153: ... they are working Pavilion models HP TopTools is not supported on all Pavilion models You ll need to install HP TopTools before you can use it 1 Click Start Programs or All Programs HP TopTools Agent Setup 2 Follow the instructions that appear on the screen TopTools can be run locally on an individual computer or remotely by a network administrator To run TopTools locally click Start Programs or A...

Page 154: ...arger Utility partition on your hard disk or to create a Utility partition on a new hard disk The hidden Utility partition contains the e Diagtools diagnostic tests and stores hibernation data for any operating system that doesn t provide hibernation CAUTION This procedure formats the computer s hard disk drive and erases all data on the disk After the hard disk is formatted you ll need to reinsta...

Page 155: ...ut affecting other drives Click Advanced and select to restore only the C partition 8 When prompted to reboot the computer press CTRL ALT DEL and follow any instructions that appear onscreen For Windows 2000 if you want to convert drive C from FAT32 to NTSF format click Start Run then type convert c fs ntfs and click OK Windows XP is installed using NTFS format which cannot be converted to FAT32 T...

Page 156: ... HP e Diagtools for Windows 7 Click Update select Download Now and click OK Follow the instructions that appear Once the update process begins do not interrupt it The first time you make an Internet connection from this program click Change Settings in the Connect window to define your connection settings 8 When the process is complete reset the computer by inserting a straightened paperclip into ...

Page 157: ...Corporate Evaluator s Guide 157 HP Support and Service ...

Page 158: ...ion about technical support plus information about warranty and support programs www hp com notebooks To contact HP for support or service HP Customer Care Centers will assist you free of charge during the term of the warranty you are responsible for the telephone charges During the free assistance period HP will assist with questions about Included applications and operating systems HP described ...

Page 159: ...the HP Business Support Web site www hp com go bizsupport under Contact HP for the most complete and current list of phone numbers If your HP notebook product is not normally sold by HP in the country of use you must call a Customer Care Center that supports your notebook model Currently service and support assistance is provided only in the following countries and regions Pavilion models United S...

Page 160: ...0 1 382 1111 Ireland 353 0 1 662 5525 Italy 39 02 264 10350 Netherlands 31 0 20 606 8751 Norway 47 22 11 62 99 Poland 48 22 865 98 00 Portugal 351 21 317 6333 Romania 40 1 315 44 42 Russia Federation Moscow 7 095 797 3520 St Petersburg 7 812 346 7997 Spain 34 902 321 123 Sweden 46 0 8 619 2170 Switzerland 41 0 848 80 11 11 Turkey 90 216 579 71 71 UK 44 0 207 512 52 02 Ukraine 7 380 44 490 3520 Asi...

Page 161: ...ir service contact an HP authorized reseller or contact the HP Customer Care Center see To contact HP for support or service on page 158 The support technician will help qualify your unit for warranty repair based on the warranty applicable to your unit and original purchase date and will provide you with repair processes Warranty service may include the cost of shipping handling duties taxes frei...

Page 162: ...tt Packard cannot guarantee the return of removable components Please remove the following prior to sending your computer in for service PC cards AC adapter and power cord Any removable media such as CDs DVDs or floppy disks Any hardware not involved in the problem and not requested for repair 3 When sending your notebook to Hewlett Packard please use the original product packaging or other substa...

Page 163: ...l be entitled to a refund of the purchase price upon prompt return of the product 4 HP s limited warranty is valid in any country or locality where HP has a support presence for this product and where HP has marketed this product The level of warranty service you receive may vary according to local standards HP will not alter form fit or function of the product to make it operate in a country for ...

Page 164: ...ion of incidental or consequential damages so the above limitation or exclusion may not apply to you THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU Product Duration of Limited Warranty HP Notebook with 1YR 3YR or similar mark ...

Page 165: ...Corporate Evaluator s Guide 165 Reference Information ...

Page 166: ...least 75 Hz refresh rate only 60 Hz at 1400 1050 Refresh rate and clarity may vary depending on monitor resolution and color depth ATI Mobility Radeon graphics accelerator with 16 or 32 MB DDR graphics memory 4x AGP graphics capability Power Rechargeable lithium ion battery with LED charge level gauge 14 8 Vdc Battery life one battery up to 3 4 hours typical varies with model usage and power setti...

Page 167: ...x Group 3 fax Class 1 V 17 V 27ter V 29 V 21 Wireless LAN certain models Radio IEEE 802 11b WECA Wi Fi compliant direct sequence spread spectrum Operating frequency 2 5 GHz ISM band exact frequencies and channels depend on country Raw data rate 1 2 5 5 or 11 Mbps Transmitter output 15 dBm typical approx 30 mW 16 dBm max approx 40 mW Receiver sensitivity 84 dBm typical Range up to 100 m 300 ft or m...

Page 168: ...age temperature 20 to 50 C 4 to 122 F Major ICs CPU Intel Pentium 4 processor M Core logic ALI 1671 1535 chipset Display controller ATI Mobility Radeon M6 P Audio controller Realtek AC 97 ALC201 soft audio CardBus controller TI PC1410 Keyboard embedded controller National PC87570 Super I O integrated in core logic LAN Realtek RTL8100B Modem Ambit Lucent controllerless or Ambit softmodem 802 11b wi...

Page 169: ...our computer has an Ambit Ambit ESS or Ambit Lucent modem Modem Reference Ambit In the following AT command table default settings are shown in bold All listed AT commands except A must be preceded by AT AT Commands Ambit Command Function Ambit Basic and Extended AT Commands A Re execute command not preceded by AT A Go off hook and attempt to answer a call B0 Select V 22 connect 1200 bps C1 Return...

Page 170: ... Report basic call progress result codes i e Ok Connect Ring No Carrier also for busy if enabled and dial tone not detected No Answer and Error X1 Report basic call progress result codes and connections speeds Ok Connect Ring No Carrier also for busy if enabled and dial tone not detected No Answer Connect XXXX and Error X2 Report basic call progress result codes and connections speeds i e Ok Conne...

Page 171: ... Class 1 Fclass 0 Select data mode Fclass 1 Select facsimile Class 1 mode Fclass 2 Select facsimile Class 2 mode FAE 0 Disable data fax auto answer FAE 1 Enable data fax auto answer FRH n Receive data with HDLC framing 3 V 21 channel 2 300bps 24 V 27ter 2400bps 48 V 27ter 4800bps 72 V 29 7200bps 73 V 17 7200bps long 74 V 17 7200bps short 96 V 29 9600bps 97 V 17 9600bps long 98 V 17 9600bps short 1...

Page 172: ...CE capabilities FDCS Current session results parameters FDIS Current session capabilities parameters FLID xxx Local ID string FPHCTO n DTE phase C response timeout n 100ms FPTS n Page transfer status S Registers Ambit Register Function Ambit Range units Default S0 Rings to auto answer 0 255 rings 0 S1 Ring counter 0 255 rings 0 S2 Escape character 0 255 ASCII 43 S3 Carriage return character 0 127 ...

Page 173: ...S46 Data compression control 136 138 138 S91 Data transmit level 6 15 dBm 10 country dependent S92 Fax transmit attenuation level 6 15 dBm 10 country dependent S95 Result code messages control 0 Selected Result Codes Ambit Code Meaning 0 OK 1 CONNECT 2 RING 3 NO CARRIER 4 ERROR 5 CONNECT 1200 6 NO DIAL TONE 7 BUSY 8 NO ANSWER ...

Page 174: ... below or a replacement AC adapter contact your local Hewlett Packard dealer or Sales and Service office For any power cord with a fused plug if you have to replace the fuse be sure to install an approved fuse Country or Region Rated Voltage and Current HP Part Number Canada Mexico Philippines Taiwan United States 125 Vac 3 A 8120 6313 East and West Europe Egypt Saudi Arabia 250 Vac 2 5 A 8120 631...

Page 175: ...le parts inside Do not dispose of the battery pack in fire or water Handle a damaged or leaking battery with extreme care If you come in contact with the electrolyte wash the exposed area with soap and water If it contacts the eye flush the eye with water for 15 minutes and seek medical attention Do not expose the battery pack to storage temperatures above 60 C 140 F When the battery is not in use...

Page 176: ...not attempt to make any adjustment of the unit Avoid direct exposure to the laser beam do not open the unit CLASS 1 LASER PRODUCT LASER KLASSE 1 LED Safety The infrared port located on the right side of the computer is classified as a Class 1 LED light emitting diode device according to International Standard IEC 825 1 EN60825 1 This device is not considered harmful but the following precautions a...

Page 177: ...reless radio operates within guidelines found in radio frequency safety standards and recommendations which reflect the consensus of the scientific community HP therefore believes the internal wireless radio is safe for use by consumers The level of energy emitted is far less than the electromagnetic energy emitted by wireless devices such as mobile phones However the use of wireless radios may be...

Page 178: ...communications However there is no guarantee that interference will not occur in a particular installation If this computer does cause harmful interference to radio or television reception which can be determined by removing the unit s batteries and AC adapter try the following Reorienting or relocating the receiving antenna Relocating the computer with respect to the receiver Connecting the compu...

Page 179: ...ed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of the Canadian Department of Communications The internal wireless radio complies with RSS 210 of Industry Canada Le présent appareil numérique n émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le règlemen...

Page 180: ...further product support contact Hewlett Packard see To contact HP for support or service on page 158 Belgium For outdoor usage only channels 10 2457 MHz through 13 2472 MHz are allowed For private usage outside buildings across public grounds over less than 300m no special registration with IBPT BIPT is required Registration to IBPT BIPT is required for private usage outside buildings across publi...

Page 181: ...ison du réseau téléphonique public commuté En cas de problème prenez contact avec le fournisseur auprès duquel vous vous êtes procuré votre équipement Cet équipement a été conçu pour fonctionner dans tous les pays membres de la zone d échange européenne Réseaux Téléphoniques Public Commutés La compatibilité entre réseaux dépend des paramètres internes du logiciel Prenez contact avec le fournisseur...

Page 182: ...ory Information 182 Corporate Evaluator s Guide Japan Japan Telecommunications Approval JATE approval number A01 1013JP A01 1038JP Name of Equipment T51M044 00 J07M040 04 TELEC approval number 01NYDA1044 Name of Equipment 802MIP W ...

Page 183: ...formation Regulatory Information Corporate Evaluator s Guide 183 Russia International Products sold internationally by Hewlett Packard and its authorized dealers meet the specifications listed on the following page ...

Page 184: ...S 300 826 General EMC requirements for Radio equipment ETS 300 328 Technical requirements for Radio equipment Notified Body Number 0682 Notified Body Address CETECOM ICT Services GmbH Untertuerkheimer Str 6 10 D 66117 Saarbruecken Supplementary Information The product herewith complies with the requirements of the R TTE Directive 1999 5 EC and carries the CE marking accordingly 1 The product was t...

Page 185: ...justing 33 36 C Caps Lock 16 20 Cardbus cards 77 cards PCMCIA 77 CD ROM drive creating or copying CDs 76 inserting CD 74 installing 72 removing CD 74 CDs creating or copying 76 recommended media 76 cleaning the computer 48 clicking items 31 COM1 port 17 computer caring for 46 changing BIOS settings 40 148 cleaning 48 protecting 46 130 reinstalling Windows 154 resetting 29 testing 146 timeouts 51 t...

Page 186: ...te partition 92 holder 93 location 18 locking 43 NTFS format 155 preparing for use 94 protecting 46 replacing 92 troubleshooting 129 hardware specifications 166 Hewlett Packard support 158 hibernate creating partition 155 mode 28 Hibernate mode definition 28 entering 52 status lights 19 20 Hibernate partition 92 hot computer 130 hot keys 33 HP Battery Optimizer 56 HP Business Support Web site 15 H...

Page 187: ...verheating 130 P PAL selecting for output 149 parallel device connecting 80 parallel port floppy connection 74 location 17 partition Utility 154 password 40 PC Cards installing 77 saving power 55 stopping 78 troubleshooting 137 PC identification 43 PC2100 DDR 266 RAM 89 134 PCMCIA cards 77 phone cord connecting 24 plug requirements 174 plug in modules accessories 72 installing 72 swapping 72 point...

Page 188: ...0 Support Ticket 147 suspending and display life 47 resuming and 144 saving power 55 troubleshooting 144 S video port location 16 swapping plug in modules 72 system resources BIOS settings 150 system standby 52 system off switch resetting 29 T taskbar HP Presentation Ready 38 PC Card 78 television type 149 temperature limits 168 overheating 130 timeouts computer 51 TopTools 153 touch pad configuri...

Page 189: ...Corporate Evaluator s Guide 189 restrictions on use 69 status 70 troubleshooting 144 turning on 70 wireless network AdHoc 66 69 connecting to 66 68 infrastructure 67 Z Zip drive 80 ...

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