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Troubleshooting 107

Troubleshooting

Troubleshooting resources

The

HPE

ProLiant Gen9 Troubleshooting Guide, Volume I: Troubleshooting

provides procedures for

resolving common problems and comprehensive courses of action for fault isolation and identification,

issue resolution, and software maintenance on ProLiant servers and server blades. To view the guide,

select a language:

•

English (

http://www.hpe.com/support/Gen9_TSG_en

)

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http://www.hpe.com/support/Gen9_TSG_fr

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Japanese (

http://www.hpe.com/support/Gen9_TSG_ja

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Simplified Chinese (

http://www.hpe.com/support/Gen9_TSG_zh_cn

)

The

HPE ProLiant Gen9 Troubleshooting Guide, Volume II: Error Messages

provides a list of error

messages and information to assist with interpreting and resolving error messages on ProLiant servers

and server blades. To view the guide, select a language:

•

English (

http://www.hpe.com/support/Gen9_EMG_en

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German (

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Japanese (

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Summary of Contents for hpe proliant dl20 gen9

Page 1: ...ho installs administers and troubleshoots servers and storage systems Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Part Number 826318 001 December 2015 Edition 1 ...

Page 2: ...Links to third party websites take you outside the Hewlett Packard Enterprise website Hewlett Packard Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise website Linux is the registered trademark of Linus Torvalds in the U S and other countries Microsoft and Windows are trademarks of the Microsoft group of companies microSD is a trademark or...

Page 3: ...2 Install the PCI riser cage 23 Remove the air baffle 24 Install the air baffle 24 Setup 26 Optional services 26 Optimum environment 26 Space and airflow requirements 26 Temperature requirements 27 Power requirements 27 Electrical grounding requirements 28 Server warnings and cautions 28 Rack warnings 29 Identifying the contents of the server shipping carton 29 Installing hardware options 30 Insta...

Page 4: ...ew 81 Storage cabling 81 2 bay LFF non hot plug drive cabling 81 2 bay LFF hot plug drive cabling 82 4 bay SFF hot plug drive cabling 82 M 2 SSD cabling 82 FBWC module cabling 85 Smart Storage Battery cabling 86 H240 Host Bus Adapter cabling 87 Optical drive cabling 88 Fan cabling 89 Power supply cabling 90 HPE 290 W non hot plug power supply cabling 90 Redundant Power Supply backplane cabling 90 ...

Page 5: ...tfolio 106 Change control and proactive notification 106 Troubleshooting 107 Troubleshooting resources 107 System battery replacement 108 Regulatory information 110 Safety and regulatory compliance 110 Belarus Kazakhstan Russia marking 110 Turkey RoHS material content declaration 111 Ukraine RoHS material content declaration 111 Warranty information 111 Specifications 112 Environmental specificati...

Page 6: ...Component identification 6 Component identification Front panel components 2 bay LFF non hot plug drive model 2 bay LFF hot plug drive model ...

Page 7: ...ormation on page 7 3 USB 2 0 connectors 4 Drive bays Serial label pull tab information The horizontally oriented node serial number and iLO label pull tab is located on the rear node panel The following server labels are attached to this pull tab Top Server serial number label Bottom Default iLO account information label and customer asset tag label ...

Page 8: ...tton and system power LED Solid green System on Flashing green 1 flash per second Performing power on sequence Solid amber System in standby Off No power present When all four LEDs described in this table flash simultaneously a power fault has occurred For more information see Front panel LED power fault codes on page 8 If the health LED indicates a degraded or critical state review the system IML...

Page 9: ...hes System board PCIe slots 7 flashes Power backplane or storage backplane 8 flashes Power supply 9 flashes For more information see Front panel LEDs and buttons on page 8 Rear panel components Item Description 1 Slot 1 PCIe FlexibleLOM 2 Slot 2 PCIe 3 Non hot plug power supply 4 Hot plug power supply 2 5 Hot plug power supply 1 6 NIC connector 2 7 Video connector 8 NIC connector 1 iLO management ...

Page 10: ...firmware upgrade in progress 4 flashes per second iLO manual reboot sequence initiated 8 flashes per second iLO manual reboot sequence in progress Off Deactivated 4 Power supply LED Solid green Normal Off One or more of the following conditions exists Power is unavailable Power supply failed Power supply is in standby mode Power supply error PCIe riser board slot definitions FlexibleLOM riser boar...

Page 11: ...m factor Slot description 1 Low profile PCIe3 x8 8 4 2 1 2 Full height half length PCIe3 x8 8 4 2 1 GPU riser board Slot number Form factor Slot description 2 Full height half length PCIe3 x16 16 8 4 1 System board components Item Description 1 PCIe riser connector ...

Page 12: ...ignal connector 13 Smart Storage Battery connector 14 SATA connector for M 2 SSD optical drive 15 Storage backup power connector 16 Mini SAS connector 17 SATA connector for M 2 SSD 18 Fan connector 3 19 Internal USB 3 0 connector 20 System maintenance switch 21 NMI header For more information on the riser board slots supported by the onboard PCI riser connectors see PCIe riser board slot definitio...

Page 13: ...Do not use the B140i controller when the server is in Legacy BIOS Boot Mode NMI functionality An NMI crash dump creates a crash dump log before resetting a system which is not responding Crash dump log analysis is an essential part of diagnosing reliability problems such as failures of operating systems device drivers and applications Many crashes freeze a system and the only available action for ...

Page 14: ...Component identification 14 2 bay LFF non hot plug drive model 2 bay LFF hot plug drive model ...

Page 15: ...d as a part of an array and connected to a powered up controller the drive LEDs indicate the condition of the drive Item LED Status Definition 1 Locate Solid blue The drive is being identified by a host application Flashing blue The drive carrier firmware is being updated or requires an update 2 Activity ring Rotating green Drive activity Off No drive activity 3 Do not remove Solid white Do not re...

Page 16: ...visible when illuminated IMPORTANT The Dynamic Smart Array B140i Controller is only available in UEFI Boot Mode It cannot be enabled in Legacy BIOS Boot Mode If the B140i controller is disabled drives connected to the system board Mini SAS connectors operate in AHCI or Legacy mode Under this condition The drives cannot be a part of a hardware RAID or a logical drive The Locate Drive status and Do ...

Page 17: ...wer down the server use one of the following methods Press and release the Power On Standby button This method initiates a controlled shutdown of applications and the OS before the server enters standby mode Press and hold the Power On Standby button for more than 4 seconds to force the server to enter standby mode This method forces the server to enter standby mode without properly exiting applic...

Page 18: ...rom the rack 1 Power down the server on page 17 2 Disconnect all peripheral cables from the server 3 Disconnect each power cord from the server 4 In a server that uses thumbscrew rack ears loosen the captive thumbscrews that secure the server faceplate to the front of the rack and then slide the server out of the rack 5 In a server that uses quick release latch rack ears a Open the latches on both...

Page 19: ...to the rack to secure it in place 7 Do one of the following o In a server that uses thumbscrew rack ears tighten the captive thumbscrews o In a server that uses quick release latch rack ears if necessary tighten the shipping screws 8 Connect each power cord to the server 9 Connect all peripheral cables to the server 10 Power up the server on page 17 Remove the server from the rack ...

Page 20: ...move the server from the rack see the documentation that ships with the rack rail system 6 Place the server on a sturdy level surface Remove the access panel WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components take the appropriate anti static precautions b...

Page 21: ...ess to component identification LED status indicators and system maintenance switch settings information Install the access panel 1 Ensure that the access panel latch is in the open position 2 Align the hole in the access panel latch with the guide pin on the chassis 3 Close the access panel latch The access panel slides to a closed position ...

Page 22: ...ower down the server and disconnect all power cords before removing or installing the PCI riser cage 1 If installed remove the security bezel on page 17 2 Power down the server on page 17 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following o Extend the server from the rack on page 18 o Remove the server from t...

Page 23: ... the PCI riser cage To install the component 1 If cabled expansion boards are installed on the PCI riser cage connect all necessary internal cabling to the expansion boards For more information on these cabling requirements see the documentation that ships with the option 2 Align the riser board with the corresponding connectors on the system board and then press down the PCI riser cage 3 Install ...

Page 24: ...he security bezel on page 17 2 Power down the server on page 17 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following o Extend the server from the rack on page 18 o Remove the server from the rack on page 19 5 Remove the access panel on page 20 6 Remove the air baffle To replace the component reverse the removal...

Page 25: ...t 1 Install the air baffle 2 Install the access panel on page 21 3 Do one of the following o Slide the server into the rack o Install the server into the rack Installing the server into the rack on page 30 4 Power up the server on page 17 ...

Page 26: ...Microsoft o Linux o HPE ProLiant Essentials HPE SIM and RDP o VMware Integrated hardware and software support o Critical Service o Proactive 24 o Support Plus o Support Plus 24 Startup and implementation services for both hardware and software For more information on HP Care Pack services see the Hewlett Packard Enterprise website http www hpe com services carepack Optimum environment When install...

Page 27: ...t allow 5 350 sq cm 830 sq in of holes evenly distributed from top to bottom to permit adequate airflow equivalent to the required 64 percent open area for ventilation Side The clearance between the installed rack component and the side panels of the rack must be a minimum of 7 cm 2 75 in Temperature requirements To ensure continued safe and reliable equipment operation install or position the sys...

Page 28: ...7 Furthermore you must be sure that all power distribution devices used in the installation such as branch wiring and receptacles are listed or certified grounding type devices Because of the high ground leakage currents associated with multiple servers connected to the same power source Hewlett Packard Enterprise recommends the use of a PDU that is either permanently wired to the building s branc...

Page 29: ...the rack from the pallet An empty 42U rack can weigh as much as 115 kg 253 lb can stand more than 2 1 m 7 ft tall and might become unstable when being moved on its casters Never stand in front of the rack when it is rolling down the ramp from the pallet Always handle the rack from both sides WARNING To reduce the risk of personal injury or damage to the equipment adequately stabilize the rack befo...

Page 30: ...prise recommends that a minimum of two people are required for all rack server installations A third person may be required to help align the server if the server is installed higher than chest level Use caution when installing the server in or removing the server from the rack it is unstable when not fastened to the rails CAUTION Always plan the rack installation so that the heaviest item is on t...

Page 31: ...he power cord that it blocks the power cord plug connection slide the clip backward b Connect the power cord to the server c Press the top part of the clip and then pull the clip open d Position the power cord inside the clip and then close the clip ...

Page 32: ...ecure the power cord in the strain relief strap attached to the power input module handle a Unwrap the strain relief strap from the power input module handle CAUTION Avoid tight bend radii to prevent damaging the internal wires of a power cord or a server cable Never bend power cords and server cables tight enough to cause a crease in the sheathing b Bend the plug end of the power cord in the posi...

Page 33: ...power supply to disconnect power to the equipment Do not route the power cord where it can be walked on or pinched by items placed against it Pay particular attention to the plug electrical outlet and the point where the cord extends from the server Installing the rack rail hook and loop strap The rack rail hook and loop strap can be installed on either the left or right rack rail Hewlett Packard ...

Page 34: ...pdating and provisioning capabilities Intelligent Provisioning can configure the server and install an operating system To install an operating system on the server with Intelligent Provisioning local or remote a Connect the Ethernet cable between the network connector on the server and a network jack b Press the Power On Standby button c During server POST press F10 d Complete the initial Prefere...

Page 35: ... ProLiant POST screen to enter the UEFI System Utilities screen By default the System Utilities menus are in the English language o If you do not need to modify the server configuration and are ready to install the system software press the F10 key to access Intelligent Provisioning For more information on automatic configuration see the UEFI documentation on the Hewlett Packard Enterprise website...

Page 36: ...discharge Security bezel option The security bezel helps prevent unauthorized physical access to the front panel components Install the security bezel and then lock it with the key provided with the kit The security bezel is only supported in servers that are using the quick release latch rack ears Drive options The server supports up to two LFF hot plug or non hot plug drives and four SFF hot plu...

Page 37: ...of drive space the drives must have approximately the same capacity Each configuration utility treats every physical drive in an array as if it has the same capacity as the smallest drive in the array Any excess capacity of a particular drive cannot be used in the array and so is unavailable for data storage Installing a non hot plug drive CAUTION To prevent improper cooling and thermal damage do ...

Page 38: ...all bays are populated with either a component or a blank 8 Connect each power cord to the server 9 Connect each power cord to the power source 10 Power up the server on page 17 11 If removed install the security bezel Security bezel option on page 36 To configure arrays see the HPE Smart Storage Administrator User Guide on the Hewlett Packard Enterprise website http www hpe com info smartstorage ...

Page 39: ...e blank 3 Prepare the drive 4 Install the drive 5 Determine the status of the drive from the drive LED definitions HPE SmartDrive LED definitions on page 15 6 If removed install the security bezel Security bezel option on page 36 To configure arrays see the HPE Smart Storage Administrator User Guide on the Hewlett Packard Enterprise website http www hpe com info smartstorage docs Drive cable optio...

Page 40: ...17 2 Power down the server on page 17 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following o Extend the server from the rack on page 18 o Remove the server from the rack on page 19 5 Remove the access panel on page 20 6 Disconnect the existing Mini SAS cables from the system board and the drive backplane 7 Remo...

Page 41: ...ir scoop from the controller b If you are planning to install the FBWC install it now Installing the storage controller and FBWC module options on page 46 c Install the Smart Array controller in slot 2 10 Connect the Mini SAS cable to the Smart Array controller ...

Page 42: ...on slot cover or an expansion board installed 12 Connect the Mini SAS cable to the drive backplane 13 Install the access panel on page 21 14 Do one of the following o Slide the server into the rack o Install the server into the rack Installing the server into the rack on page 30 15 Connect each power cord to the server 16 Connect each power cord to the power source 17 Power up the server on page 1...

Page 43: ...17 2 Power down the server on page 17 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following o Extend the server from the rack on page 18 o Remove the server from the rack on page 19 5 Remove the access panel on page 20 6 Disconnect the existing Mini SAS cables from the system board and the drive backplane 7 Remo...

Page 44: ...ir scoop from the controller b If you are planning to install the FBWC install it now Installing the storage controller and FBWC module options on page 46 c Install the Smart Array controller in slot 2 10 Connect the Mini SAS cable to the Smart Array controller ...

Page 45: ...on slot cover or an expansion board installed 12 Connect the Mini SAS cable to the drive backplane 13 Install the access panel on page 21 14 Do one of the following o Slide the server into the rack o Install the server into the rack Installing the server into the rack on page 30 15 Connect each power cord to the server 16 Connect each power cord to the power source 17 Power up the server on page 1...

Page 46: ...urs a fully charged battery pack provides power for up to 150 seconds During that interval the controller transfers the cached data from DDR memory to flash memory where the data remains indefinitely or until a controller retrieves the data The data protection and the time limit also apply if a power outage occurs When power is restored to the system an initialization process writes the preserved ...

Page 47: ... Remove the PCI riser cage on page 22 7 If you intend to use an FBWC module install the module on the storage controller a If you are installing a Smart Array P440 Controller remove the air scoop b Connect the cache module backup power cable to the module c Install the cache module on the storage controller ...

Page 48: ... removed install the security bezel Security bezel option on page 36 20 If you are planning to install new drives install them now Drive options on page 36 For more information about the integrated storage controller and its features select the relevant user documentation on the Hewlett Packard Enterprise website http www hpe com info smartstorage docs To configure arrays see the HPE Smart Storage...

Page 49: ...nect each power cord from the server 4 Do one of the following o Extend the server from the rack on page 18 o Remove the server from the rack on page 19 5 Remove the access panel on page 20 6 Remove the air baffle on page 24 7 Remove the slot covers 8 Install the Smart Storage Battery holders ...

Page 50: ...Security bezel option on page 36 M 2 SSD SATA cable and optical drive extension power cable option Installing one M 2 SSD and one optical drive For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the Hewlett Packard Enterprise website http www hpe com info qs To install the component 1 If installed remove the security be...

Page 51: ...th the screw provided in the optical drive kit 8 Connect and route the cables a Connect the cable assembly from the optical drive option kit to the rear of the optical drive b Connect the power cable to the optical drive extension power cable c Connect the extension cable and the SATA cable to the system board ...

Page 52: ...lation 52 2 LFF configuration 4 SFF configuration 9 Remove the existing PCI riser cage Remove the PCI riser cage on page 22 10 Select the appropriate PCIe slot to install the M 2 SSD enablement board and remove the PCIe blank ...

Page 53: ...Hardware options installation 53 o Slot 1 o Slot 2 11 If installing the M 2 SSD enablement board in slot 1 do the following a Remove the full height bracket from the M 2 SSD enablement board ...

Page 54: ...ent board into the PCI riser cage and then connect the SATA cable to the enablement board o Slot 1 o Slot 2 13 Install the PCI riser cage on page 23 14 Connect the SATA cable to the SATA connector on the system board 15 Based on the riser cage configuration route the M 2 SSD SATA cable in the following ways o 2 LFF configuration ...

Page 55: ...Hardware options installation 55 Slot 2 of the FlexibleLOM riser cage assembly Slot 1 of the two slot PCI riser cage assembly ...

Page 56: ...Hardware options installation 56 Slot 2 of the two slot PCI riser cage assembly o 4 SFF configuration Slot 2 of the FlexibleLOM riser cage assembly ...

Page 57: ... Installing the server into the rack on page 30 18 Connect each power cord to the server 19 Connect each power cord to the power source 20 Power up the server on page 17 21 If removed install the security bezel Security bezel option on page 36 Installing two M 2 SSDs For more information about product features specifications options configurations and compatibility see the product QuickSpecs on th...

Page 58: ... cord from the server 4 Do one of the following o Extend the server from the rack on page 18 o Remove the server from the rack on page 19 5 Remove the access panel on page 20 6 Remove the existing PCI riser cage Remove the PCI riser cage on page 22 7 Select the appropriate PCIe slot to install the M 2 SSD enablement board and remove the PCIe blank o Slot 1 o Slot 2 8 If installing the M 2 SSD enab...

Page 59: ...full height bracket from the M 2 SSD enablement board b Install the low profile bracket on the M 2 SSD enablement board 9 Install the M 2 SSD enablement board into the PCI riser cage and then connect the SATA cables to the enablement board o Slot 1 ...

Page 60: ...he PCI riser cage on page 23 11 Connect the SATA cables to the SATA connectors on the system board 12 Based on riser cage configuration route the M 2 SSD SATA cables in the following ways o 2 LFF configuration Slot 2 of the FlexibleLOM riser cage assembly ...

Page 61: ...Hardware options installation 61 Slot 1 of the two slot PCI riser cage assembly Slot 2 of the two slot PCI riser cage assembly o 4 SFF configuration ...

Page 62: ...Hardware options installation 62 Slot 2 of the FlexibleLOM riser cage assembly Slot 1 of the two slot PCI riser cage assembly ...

Page 63: ...removed install the security bezel Security bezel option on page 36 Memory options The memory subsystem in this server supports UDIMMs only The server supports the single rank and dual rank PC4 2133 DDR4 2133 UDIMMs operating at up to 2133 MT s DIMM speeds Supported DIMM specifications Type Rank Capacity Native speed Voltage UDIMM Single 4 GB 2133 MT s STD UDIMM Single 8 GB 2133 MT s STD UDIMM Dua...

Page 64: ...ading from the memory A dual rank DIMM is similar to having two single rank DIMMs on the same module with only one rank accessible at a time A quad rank DIMM is effectively two dual rank DIMMs on the same module Only one rank is accessible at a time The server memory control subsystem selects the proper rank within the DIMM when writing to or reading from the DIMM Dual and quad rank DIMMs provide ...

Page 65: ...erprise website http www hpe com info ProLiantUEFI docs Maximum memory capacity DIMM type DIMM rank One Processor UDIMM Single rank 4 GB 16 GB UDIMM Single rank 8 GB 32 GB UDIMM Dual rank 8 GB 32 GB UDIMM Dual rank 16 GB 64 GB For the latest memory configuration information see the product QuickSpecs on the Hewlett Packard Enterprise website http www hpe com info docs Advanced ECC memory configura...

Page 66: ...DIMM DIMMs should be populated starting farthest from the processor on each channel For more information about server memory see the Hewlett Packard Enterprise website http www hpe com info memory The DIMM speeds supported in this server are listed in the following table Populated slots per channel Rank Speeds supported MT s 1 Single dual or quad rank 2133 2 Single dual or quad rank 2133 Advanced ...

Page 67: ... memory protection mode FlexibleLOM riser cage assembly For more information on the riser board slot specifications see PCIe riser board slot definitions on page 10 For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the Hewlett Packard Enterprise website http www hpe com info qs To install the component 1 If installed r...

Page 68: ...access panel on page 21 11 Do one of the following o Slide the server into the rack o Install the server into the rack Installing the server into the rack on page 30 12 Connect each power cord to the server 13 Connect each power cord to the power source 14 Power up the server on page 17 15 If removed install the security bezel Security bezel option on page 36 GPU riser cage assembly For more infor...

Page 69: ...cage Remove the PCI riser cage on page 22 7 Remove the PCI blank Retain the blank for future use 8 Install the component a Firmly seat the GPU in the slot b Secure the GPU with a T 10 screw 9 Install the PCI riser cage on page 23 CAUTION To prevent improper cooling and thermal damage do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed ...

Page 70: ...ckard Enterprise website http www hpe com info qs To install the component 1 If installed remove the security bezel on page 17 2 Power down the server on page 17 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following o Extend the server from the rack on page 18 o Remove the server from the rack on page 19 5 Remov...

Page 71: ...page 23 CAUTION To prevent improper cooling and thermal damage do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed 11 Install the access panel on page 21 12 Do one of the following o Slide the server into the rack o Install the server into the rack Installing the server into the rack on page 30 13 Connect each power cord to the server ...

Page 72: ...ersonnel WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause ESD For more information about product features specifications options configurations and compa...

Page 73: ...s installation 73 7 Remove the air baffle on page 24 8 If installed remove the Smart Storage Battery 9 Remove the Smart Storage Battery holders a Lift the chassis to access the bottom and push the latch of each holder ...

Page 74: ...Hardware options installation 74 b Remove the Smart Storage Battery holders 10 Remove the existing power supply 11 Install a hot plug power input module in power supply bay 1 ...

Page 75: ...ptions installation 75 12 Install the RPS backplane in the server 13 Connect the adapter cables 14 If you intend to enable power redundancy in the server install a second power input module in power supply bay 2 ...

Page 76: ...re the power cord in the strain relief strap attached to the power input module handle a Unwrap the strain relief strap from the power input module handle CAUTION Avoid tight bend radii to prevent damaging the internal wires of a power cord or a server cable Never bend power cords and server cables tight enough to cause a crease in the sheathing b Bend the plug end of the power cord in the positio...

Page 77: ...he server into the rack o Install the server into the rack Installing the server into the rack on page 30 22 Connect each power cord to the server 23 Connect each power cord to the power source 24 Power up the server on page 17 25 If removed install the security bezel Security bezel option on page 36 HPE Trusted Platform Module option For more information about product features specifications opti...

Page 78: ...mised and take appropriate measures to ensure the integrity of the system data When using BitLocker always retain the recovery key password The recovery key password is required to enter Recovery Mode after BitLocker detects a possible compromise of system integrity Hewlett Packard Enterprise is not liable for blocked data access caused by improper TPM use For operating instructions see the encryp...

Page 79: ... o Slide the server into the rack o Install the server into the rack Installing the server into the rack on page 30 12 Connect each power cord to the server 13 Connect each power cord to the power source 14 Power up the server on page 17 15 If removed install the security bezel Security bezel option on page 36 Retaining the recovery key password The recovery key password is generated during BitLoc...

Page 80: ...mode 5 Press the F10 key to save your selection 6 When prompted to save the change in System Utilities press the Y key 7 Press the ESC key to exit System Utilities Then press the Enter key when prompted to reboot the server The server then reboots a second time without user input During this reboot the TPM setting becomes effective You can now enable TPM functionality in the OS such as Microsoft W...

Page 81: ...on cabling peripheral components refer to the white paper on high density deployment at the Hewlett Packard Enterprise website http www hpe com products servers platforms CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or crimped Storage cabling 2 bay LFF non hot plug drive cabling Item Description 1 Mini SAS cable 2 Drive power cable ...

Page 82: ...bay LFF hot plug drive cabling Item Description 1 Mini SAS cable 2 Drive power cable 4 bay SFF hot plug drive cabling Item Description 1 Mini SAS cable 2 Drive power cable M 2 SSD cabling Single M 2 SSD SATA cabling ...

Page 83: ...Cabling 83 NOTE M 2 SSD cabling is the same for both LFF and SFF configurations o 2 LFF configuration Slot 2 of the FlexibleLOM riser cage assembly Slot 1 of the two slot PCI riser cage assembly ...

Page 84: ...er cage assembly Dual M 2 SSD SATA cabling NOTE M 2 SSD cabling is the same for both LFF and SFF configurations o 2 LFF configuration Slot 2 of the FlexibleLOM riser cage assembly Item Description 1 M 2 SSD 1 SATA cable 2 M 2 SSD 2 SATA cable ...

Page 85: ...wo slot PCI riser cage assembly Item Description 1 M 2 SSD 1 SATA cable 2 M 2 SSD 2 SATA cable FBWC module cabling The FBWC solution is a separately purchased option This server only supports FBWC module installation Installing the storage controller and FBWC module options on page 46 when a Smart Array P Series controller is installed ...

Page 86: ...Cabling 86 Depending on the controller option installed the actual storage controller connectors might look different from what is shown in this section Smart Storage Battery cabling ...

Page 87: ...Cabling 87 H240 Host Bus Adapter cabling 2 bay LFF hot plug configuration 4 bay SFF hot plug configuration ...

Page 88: ...Cabling 88 2 bay LFF non hot plug configuration Optical drive cabling 2 LFF configuration ...

Page 89: ...F configuration Item Description 1 SATA cable 2 Power cable 3 4 pin to 4 pin power extension cable Fan cabling Item Description 1 Fan 3 power cable 2 Fan 3 power extension cable 3 Fan 2 power cable 4 Fan 1 power cable ...

Page 90: ...er supply cabling Item Description 1 14 pin power cable 2 16 pin power supply sideband signal cable Redundant Power Supply backplane cabling Item Description 1 24 pin power cable 2 24 pin to 14 pin power extension cable 3 Power supply sideband extension cable ...

Page 91: ...Cabling 91 Item Description 4 16 pin power supply sideband signal cable Front I O cabling P440 Smart Array Controller cabling 4 bay SFF hot plug drive configuration ...

Page 92: ...Cabling 92 2 bay LFF hot plug drive configuration ...

Page 93: ... and Offline FWUPDATE utility on page 103 Offline Product QuickSpecs For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the Hewlett Packard Enterprise website http www hpe com info qs HPE iLO The iLO 4 subsystem is a standard component of ProLiant servers that simplifies initial server setup server health monitoring pow...

Page 94: ...ND size and embedded user partition vary depending on the server model For a complete list of supported features and functionality see the iLO 4 QuickSpecs on the Hewlett Packard Enterprise website http www hpe com info Quickspecs iLO Active Health System The HPE Active Health System provides the following features Combined diagnostics tools scanners Always on continuous monitoring for increased s...

Page 95: ...web server to GET and PATCH JSON formatted data and to configure supported iLO and server settings such as the UEFI BIOS settings HPE iLO 4 supports the RESTful API with ProLiant Gen8 and later servers For more information about the RESTful API see the Hewlett Packard Enterprise website http www hpe com support restfulinterface docs Integrated Management Log The IML records hundreds of events and ...

Page 96: ...te http www hpe com info insightremotesupport docs Insight Online HPE Insight Online is a capability of the Support Center portal Combined with Insight Remote Support central connect or Insight Online direct connect it automatically aggregates device health asset and support information with contract and warranty information and then secures it in a single personalized dashboard that is viewable f...

Page 97: ...on ProLiant servers This functionality supports operating systems that are supported by the server For operating systems supported by the server see the Hewlett Packard Enterprise website http www hpe com info supportos If a significant change occurs between data gathering intervals the survey function marks the previous information and overwrites the survey data files to reflect the latest change...

Page 98: ...em or in an offline mode where the server is booted to an operating system included on the ISO file so that the server can be updated automatically with no user interaction or updated in interactive mode For more information or to download SPP see one of the following pages on the Hewlett Packard Enterprise website Service Pack for ProLiant download page http www hpe com info spp docs Smart Update...

Page 99: ...have been restored Default configuration settings are sufficient for typical server operations however you can modify configuration settings as needed The system prompts you for access to the System Utilities each time the system is powered up Flexible boot control This feature enables you to do the following Add Boot Options o Browse all FAT16 and FAT32 file systems o Select an X64 UEFI applicati...

Page 100: ...that have an appropriate digital signature can execute during the boot process Only operating systems that support Secure Boot and have an EFI boot loader signed with one of the authorized keys can boot when Secure Boot is enabled For more information about supported operating systems see the UEFI system utilities and shell release notes on the Hewlett Packard Enterprise website http www hpe com i...

Page 101: ...nel This value should always match the serial number located on the chassis 4 Press the Enter key to clear the warning 5 Enter the serial number and press the Enter key 6 Select Product ID The following warning appears Warning The Product ID should ONLY be modified by qualified service personnel This value should always match the Product ID located on the chassis 7 Enter the product ID and press t...

Page 102: ...g system loading for USB 1 0 USB 2 0 and USB 3 0 speeds in both the UEFI Boot Mode and the Legacy Boot Mode The pre OS behavior of the USB ports is configurable in System Utilities so that the user can change the default operation of the USB ports For more information see the HPE UEFI System Utilities User Guide for HPE ProLiant Gen9 Servers on the Hewlett Packard Enterprise website http www hpe c...

Page 103: ... 114 on page 103 FWUPDATE utility The FWUPDATE utility enables you to upgrade the system firmware BIOS To use the utility to upgrade the firmware 1 Download the FWUPDATE flash component from the Hewlett Packard Enterprise Support Center website http www hpe com support hpesc 2 Save the FWUPDATE flash components to a USB key 3 Set the boot order so the USB key will boot first using one of the follo...

Page 104: ... more information about the commands used in this procedure see the UEFI Shell User Guide for ProLiant Gen9 Servers on the Hewlett Packard Enterprise website http www hpe com info ProLiantUEFI docs Firmware Update application in System Utilities For systems configured in either boot mode update the firmware 1 Access the System ROM Flash Binary component for your server from the Hewlett Packard Ent...

Page 105: ...ystem software and firmware updates use one of the following sources Download the SPP Service Pack for ProLiant on page 98 from the Service Pack for ProLiant download page http www hpe com info spp docs Download individual drivers firmware or other systems software components from the server product page in the Hewlett Packard Enterprise Support Center website http www hpe com support hpesc Operat...

Page 106: ...ices consulting Our support portfolio covers services for server storage and networking hardware and software plus the leading industry standard operating systems Let us work proactively with you to prevent problems Our flexible choices of hardware and software support coverage windows and response times help resolve problems faster reduce unplanned outages and free your staff for more important t...

Page 107: ... Gen9_TSG_es German http www hpe com support Gen9_TSG_de Japanese http www hpe com support Gen9_TSG_ja Simplified Chinese http www hpe com support Gen9_TSG_zh_cn The HPE ProLiant Gen9 Troubleshooting Guide Volume II Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades To view the guide select...

Page 108: ...uncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 If installed remove the security bezel on page 17 2 Power down the server on page 17 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following o Extend the server from the ...

Page 109: ...System battery replacement 109 For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider ...

Page 110: ...ts available at the Hewlett Packard Enterprise website http www hpe com support Safety Compliance EnterpriseProducts Belarus Kazakhstan Russia marking Manufacturer and Local Representative Information Manufacturer information Hewlett Packard Enterprise Company 3000 Hanover Street Palo Alto CA 94304 U S Local representative information Russian Russia Belarus Kazakhstan Local representative informat...

Page 111: ...2011 by 1 2012 by 2 2013 by 3 and so forth YYWW where YY indicates the year using a base year of 2000 for example 0238 02 for 2002 and 38 for the week of September 9 Turkey RoHS material content declaration Ukraine RoHS material content declaration Warranty information HPE ProLiant and x86 Servers and Options http www hpe com support ProLiantServers Warranties HPE Enterprise Servers http www hpe c...

Page 112: ...load approximate values Maximum 8 7 kg 19 14 lb Minimum 6 9 kg 15 09 lb These dimensions apply to all server models Power supply specifications Depending on the installed options and or the regional location where the server was purchased the server is configured with one of the following power supplies HPE DL20 Gen9 290W Non hot Plug Power Supply HPE 900 W AC 240VDC Power Input Module PN 775595 B...

Page 113: ...power supply calculations For hot plug power supply specifications and calculators to determine electrical and heat loading for the server see the Hewlett Packard Enterprise Power Advisor website http www hpe com info rackandpower ...

Page 114: ...cumentation to identify the recommended software update method To download product updates go to either of the following o Hewlett Packard Enterprise Support Center Get connected with updates page http www hpe com support e updates o Software Depot website http www hpe com support softwaredepot To view and update your entitlements and to link your contracts and warranties with your profile go to t...

Page 115: ...hat an authorized service provider replace the part These parts are identified as No in the Illustrated Parts Catalog Based on availability and where geography permits CSR parts will be shipped for next business day delivery Same day or four hour delivery may be offered at an additional charge where geography permits If assistance is required you can call the Hewlett Packard Enterprise Support Cen...

Page 116: ...rd consultez le site Web Hewlett Packard Enterprise http www hpe com support selfrepair Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose i prodotti Hewlett Packard Enterprise sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente CSR Customer Self Repair Se in fas...

Page 117: ...nzeichnet CSR Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verfügbar Wenn Sie Hilfe benötigen können Sie das Hewlett Packard Enterprise Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen Den Materialien von ...

Page 118: ...á cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio Para obtener más información acerca del programa de Reparaciones del propio cliente de Hewlett Packard Enterprise póngase en contacto con su proveedor de servicios local Si está interesado en el programa para Norteamérica visite la página web de Hewlett Packard En...

Page 119: ... obra do serviço Opcional Peças cujo reparo feito pelo cliente é opcional Essas peças também são projetadas para o reparo feito pelo cliente No entanto se desejar que a Hewlett Packard Enterprise as substitua pode haver ou não a cobrança de taxa adicional dependendo do tipo de serviço de garantia destinado ao produto OBSERVAÇÃO Algumas peças da Hewlett Packard Enterprise não são projetadas para o ...

Page 120: ...Support and other resources 120 ...

Page 121: ...Support and other resources 121 ...

Page 122: ...atic secure submission of hardware event notifications to Hewlett Packard Enterprise which will initiate a fast and accurate resolution based on your product s service level Hewlett Packard Enterprise strongly recommends that you register your device for remote support For more information and device support details go to the Insight Remote Support website http www hpe com info insightremotesuppor...

Page 123: ...y Protection API application program interface ASHRAE American Society of Heating Refrigerating and Air Conditioning Engineers ASR Automatic Server Recovery BP backplane CAS column address strobe CSA Canadian Standards Association CSR Customer Self Repair DDR3 double data rate 3 DDR4 double data rate 4 FAT file allocation table ...

Page 124: ...sight Manager IEC International Electrotechnical Commission iLO Integrated Lights Out IML Integrated Management Log ISO International Organization for Standardization JSON JavaScript Object Notation LFF large form factor LOM Lights Out Management LRDIMM load reduced dual in line memory module NMI nonmaskable interrupt NVDIMM non volatile dual in line memory module ...

Page 125: ...rconnect Express PDU power distribution unit POST Power On Self Test PSU power supply unit RBSU ROM Based Setup Utility RDIMM registered dual in line memory module RDP Rapid Deployment Pack REST representational state transfer RoHS Restriction of Hazardous Substances RPS redundant power supply SAS serial attached SCSI SATA serial ATA ...

Page 126: ...olid state drive STD standard DIMM voltage TMRA recommended ambient operating temperature TPM Trusted Platform Module UEFI Unified Extensible Firmware Interface UID unit identification USB universal serial bus VC Virtual Connect VCA Version Control Agent VCRM Version Control Repository Manager xHCI Extensible Host Controller Interface ...

Page 127: ...tion send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hpe com When submitting your feedback include the document title part number edition and publication date located on the front cover of the document For online help content include the product name product version help edition and publication date located on the legal notices page ...

Page 128: ...AM 13 CMOS 13 components front panel 6 7 components rear panel 9 components system board 11 configuration of system 93 configuration settings 100 configuring AMP modes 65 controller options 46 crash dump analysis 13 CSR customer self repair 115 customer asset tag 7 D Declaration of Conformity 110 111 default settings 65 diagnosing problems 107 diagnostic tools 93 97 99 100 102 dimensions and weigh...

Page 129: ...6 HPE Website 114 humidity 112 I identifying the server shipping carton contents 29 iLO account information 7 iLO connector 11 Insight Diagnostics 97 103 Insight Online direct connect 93 96 installation services 26 installing hardware 36 installing server into a rack 33 integrated array controller 39 Integrated Lights Out iLO 95 Integrated Management Log IML 95 Intelligent Provisioning 93 96 97 98...

Page 130: ...wer 27 requirements site 27 requirements space 26 requirements temperature 27 RoHS 111 ROM redundancy 102 ROM Based Setup Utility RBSU 98 99 RPS enablement option 71 S safety considerations 102 110 safety information 102 110 scripted installation 98 scripting toolkit 93 98 secure boot configuration 100 security bezel installing 36 security bezel removing 17 serial label pull tab 7 serial number 10...

Page 131: ...g the system ROM 102 103 104 UPS uninterruptible power supply 27 USB connector 6 9 11 utilities 93 98 99 101 utilities deployment 93 98 V VCA Version Control Agent 105 VCRM Version Control Repository Manager 105 ventilation 26 Virtualization option 106 W warnings 28 29 warranty information 111 weight 112 ...

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