6 Diagnostics and troubleshooting .............................................................................................................. 137
Calling technical support .................................................................................................................. 138
Locating ID labels ............................................................................................................................. 138
Locating warranty information .......................................................................................................... 139
Diagnosis guidelines ........................................................................................................................ 140
Diagnosis at startup ......................................................................................................... 140
Diagnosis during operation .............................................................................................. 141
Troubleshooting checklist ................................................................................................................. 142
HP troubleshooting resources and tools .......................................................................................... 143
HP Support Assistant ....................................................................................................... 143
HP Help and Support Center ........................................................................................... 143
E-support ......................................................................................................................... 143
Troubleshooting a problem ............................................................................. 144
Instant Support and Active Chat ..................................................................... 144
Customer Advisories, Customer and Security Bulletins, and Customer
Notices ............................................................................................................ 144
Product Change Notifications .......................................................................... 144
Helpful hints ..................................................................................................................... 144
At startup ......................................................................................................... 145
During operation .............................................................................................. 145
Customizing the monitor display ..................................................................... 146
Troubleshooting scenarios and solutions ......................................................................................... 146
Solving minor problems ................................................................................................... 146
Solving power supply problems ....................................................................................... 148
Testing power supply ...................................................................................... 148
Solving diskette problems ............................................................................................... 149
Solving hard drive problems ............................................................................................ 151
Solving display problems ................................................................................................. 152
Solving audio problems ................................................................................................... 154
Solving printer problems .................................................................................................. 155
Self-troubleshooting with HP Vision Diagnostics .............................................................................. 155
Overview .......................................................................................................................... 156
Downloading and accessing HP Vision Diagnostics ........................................................ 157
Accessing HP Vision Diagnostics on the workstation ...................................................... 158
Creating and using a bootable USB key ......................................................... 158
Creating and using a bootable DVD ................................................................ 158
Using the HP Memory Test utility .................................................................... 158
User interface .................................................................................................................. 159
Survey tab ....................................................................................................... 159
Test tab ........................................................................................................... 161
Status tab ........................................................................................................ 163
History tab ....................................................................................................... 163
Errors tab ........................................................................................................ 163
Help tab ........................................................................................................... 164
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ENWW
