HP Compaq dx7500 Service & Reference Manual Download Page 193

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Contacting Customer Support

For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you,
visit

http://www.hp.com

NOTE:

If you take the computer to an authorized reseller, dealer, or service provider for service,

remember to provide the Supervisor and User passwords if they are set.

Refer to the number listed in the warranty or in the

Support Telephone Numbers

guide for technical

assistance.

Contacting Customer Support 183

Summary of Contents for Compaq dx7500

Page 1: ...Service Reference Guide HP Compaq dx7500 Business PC ...

Page 2: ...roducts and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packar...

Page 3: ...ollow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Page 4: ...iv About This Book ...

Page 5: ...ostic Features HP Insight Diagnostics 9 Accessing HP Insight Diagnostics 9 Survey Tab 10 Test Tab 11 Status Tab 11 Log Tab 12 Help Tab 12 Saving and Printing Information in HP Insight Diagnostics 13 Downloading the Latest Version of HP Insight Diagnostics 13 Protecting the Software 13 HP Backup and Recovery Manager 14 4 Desktop Management Initial Configuration and Deployment 15 HP Software Agent 1...

Page 6: ...r Button 29 HP Web Site Support 29 Industry Standards 30 Asset Tracking and Security 30 Password Security 31 Establishing a Supervisor Password Using Computer Setup 31 Entering a Supervisor Password or User password 32 Changing a Supervisor or User password 32 Deleting a Supervisor or User Password 33 National Keyboard Delimiter Characters 33 Clearing Passwords 33 Cable Lock Provision 34 Fault Not...

Page 7: ...ocation 46 Preparation for Disassembly 47 Access Panel 48 Front Bezel 49 Bezel Blanks 50 Memory 51 DDR2 SDRAM DIMMs 51 Populating DIMM Sockets 52 Installing Memory Modules 53 Expansion Cards 55 Cable Management 59 Cable Connections 61 Drives 62 Drive Positions 62 Installing Additional Drives 63 System Board Drive Connections 64 Removing an Optical Drive 65 Installing an Optical Drive into the 5 25...

Page 8: ...h Drive Bay 103 Removing an External 3 5 inch Drive 105 Installing a Drive into the 3 5 inch External Drive Bay 108 Removing an Internal 3 5 inch Hard Drive 111 Installing an Internal 3 5 inch Hard Drive 113 Memory 115 DDR2 SDRAM DIMMs 115 Populating DIMM Sockets 116 Installing DIMMs 117 Removing or Installing an Expansion Card 120 Plastic Wire Cable Fastener and Clips 125 Front I O Device 126 Pow...

Page 9: ...ms 154 Solving Diskette Problems 155 Solving Hard Drive Problems 157 Solving Media Card Reader Problems 159 Solving Display Problems 160 Solving Audio Problems 164 Solving Printer Problems 165 Solving Keyboard and Mouse Problems 166 Solving Hardware Installation Problems 168 Solving Network Problems 170 Solving Memory Problems 172 Solving CD ROM and DVD Problems 173 Solving USB Flash Drive Problem...

Page 10: ...Index 186 x ...

Page 11: ...t its proper installation NOTE If the computer shipped with more than one operating system language on the hard drive the installation process could take up to 60 minutes If your computer was not shipped with a Microsoft operating system some portions of this documentation do not apply Additional information is available in online help after you install the operating system Installing or Upgrading...

Page 12: ...e Recovery Disc Set 1 Click Start HP Backup and Recovery HP Backup and Recovery Manager to open the Backup and Recovery Wizard then click Next 2 Select Create a set of recovery discs Recommended and click Next 3 Follow the instructions in the wizard For more information on using HP Backup and Recovery Manager refer to the HP Backup and Recovery Manager User Guide by selecting Start HP Backup and R...

Page 13: ...ility and the settings described in this section Using Computer Setup F10 Utilities Computer Setup can be accessed only by turning the computer on or restarting the system To access the Computer Setup Utilities menu complete the following steps 1 Turn on or restart the computer 2 As soon as the computer is turned on press F10 before the computer boots to the operating system to enter Computer Setu...

Page 14: ...nfiguration Table 2 1 Computer Setup Main Option Description System Time Allows you to set system time System Date Allows you to set system date Language Allows you to select language Floppy Diskette A Allows you to set drive A to Disabled 1 44 MB 3 5 Not Installed 1st Drive 2nd Drive 3rd Drive not used 4th Drive not used 5th Drive 6th Drive For each allows you to view only Capacity Size HDD only ...

Page 15: ...board PCI Ex16 Onboard Video Memory Size Total 128 MB Pre allocated fixed 32 MB DVMT 96 MB Total 256 MB Pre allocated fixed 32 MB DVMT 224 MB Total 512 MB Pre allocated fixed 32 MB DVMT 480 MB or Total 1024 MB to 4 GB Pre allocated fixed 32 MB DVMT 992 MB PS 2 Mouse Allows you to set Disabled Enabled Auto Detect USB Ports Allows you to enable disable all USB ports Onboard LAN Allows you to disable...

Page 16: ...upervisor Password Allows you to change the supervisor password Computer Setup Power NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 2 3 Computer Setup Power Option Description After AC Power Failure Allows you to select system restart behavior after power loss Stay Off Power On Auto XD Disables enables XD bit Virtualization Technology Allows...

Page 17: ...started Floppy Group Boot Priority Specifies boot device priority within removable devices CD ROM Group Boot Priority Specifies boot device priority within CD DVD drives Hard Drive Group Boot Priority Specifies boot device priority within hard drives Network Group Boot Priority Specifies boot device priority within bootable network devices Computer Setup Exit NOTE Support for specific Computer Set...

Page 18: ...options to their default values including options for ctrl F10 you must enter F10 Setup mode and press F5 This does not include updates to system date system time supervisor password user password and CPU frequency multiplier 8 Chapter 2 Computer Setup F10 Utility ...

Page 19: ... after installing or connecting a new device You should run tests save the test results and print them so that you have printed reports available before placing a call to the Customer Support Center NOTE Third party devices may not be detected by HP Insight Diagnostics Accessing HP Insight Diagnostics To access HP Insight Diagnostics you must create a Recovery Disc Set then boot to the CD containi...

Page 20: ...ies of information to display All Gives a listing of all categories of information about the computer Overview Gives you a listing of general information about the computer Architecture Provides system BIOS and PCI device information Asset Control Shows product name asset tag system serial number and processor information Communication Shows information about the computer parallel LPT and serial C...

Page 21: ...ct the tab for the type of test you want to run Quick Complete or Custom 3 Select the Test Mode Interactive or Unattended 4 Choose how you want the test to be executed either Number of Loops or Total Test Time When choosing to run the test over a specified number of loops enter the number of loops to perform If you want the diagnostic test for a specified time period enter the amount of time in mi...

Page 22: ...s the device tested The Test section displays the type of test run The Description section describes the error that the diagnostic test found The Recommended Repair will give a recommended action that should be performed to resolve the failed hardware The Failed Count is the number of times the device has failed a test The Error Code provides a numerical code for the failure The error codes are de...

Page 23: ... to the media 5 Print the information from the storage device used to save it NOTE To exit HP Insight Diagnostics click the Exit Diagnostics button in the bottom left corner of the screen then remove the CD from the optical drive Downloading the Latest Version of HP Insight Diagnostics 1 Go to http www hp com 2 Click the Support Drivers link 3 Select Download drivers and software and firmware 4 En...

Page 24: ...ery Disc Set immediately before using the computer and schedule regular automatic Recovery Point backups To create the Recovery Disc Set 1 Click Start HP Backup and Recovery HP Backup and Recovery Manager to open the Backup and Recovery Wizard then click Next 2 Select Create a set of recovery discs Recommended and click Next 3 Follow the instructions in the wizard For more information on using HP ...

Page 25: ... key capabilities and features of desktop management are Initial configuration and deployment Remote system installation Software updating and management ROM flash Hardware option configuration Asset tracking and security Fault notification and recovery NOTE Support for specific features described in this guide may vary by model or software version Initial Configuration and Deployment The computer...

Page 26: ...Software Agent is a key infrastructure component for enabling all of the HP Client Automation solutions To learn about the other infrastructure components necessary for implementing the HP configuration management solutions please visit http h20229 www2 hp com solutions ascm index html Altiris Deployment Solution Agent This program is pre loaded on the computer When installed it enables communicat...

Page 27: ...anagement HP provides several tools for managing and updating software on desktops workstations and notebooks HP Client Management Interface HP SoftPaq Download Manager HP System Software Manager HP ProtectTools Security Manager HP Client Automation Starter Standard and Enterprise Editions HP Client Manager from Symantec Altiris Client Management Suite HP Client Catalog for Microsoft System Center...

Page 28: ...OS passwords and computer boot order remotely from your system management console on any or all of your client systems without having to visit each machine For more information on HP Client Management Interface refer to http www hp com go hpcmi HP SoftPaq Download Manager HP SoftPaq Download Manager is a free easy to use interface for locating and downloading software updates for the HP client PC ...

Page 29: ... only for computers on which the Trusted Platform Module TPM embedded security chip is installed HP ProtectTools software modules may be preinstalled preloaded or available for download from the HP Web site For select HP Compaq Desktops HP ProtectTools is available as an after market option Visit http www hp com products security for more information HP Client Automation Starter and Standard Editi...

Page 30: ...anager from Symantec HP Client Manager from Symantec developed with Altiris is available free for all supported HP business desktop notebook and workstation models SSM is integrated into HP Client Manager and enables central tracking monitoring and management of the hardware aspects of HP client systems Use HP Client Manager from Symantec to Get valuable hardware information such as CPU memory vid...

Page 31: ... file contains detailed platform information on HP business desktops notebooks and workstations It can be used in conjunction with the custom inventory and update features of Microsoft products to provide automated driver and patch updates to managed HP client computers Microsoft products supported by the HP Client Catalog include System Center Configuration Manager 2007 System Center Essentials 2...

Page 32: ...nd reports how much energy each PC consumes It also provides control over PC power settings enabling administrators to easily implement energy saving strategies across their networks An HP SoftPaq containing the Surveyor agent may be downloaded from the HP Support site and installed on supported commercial desktop models Surveyor licenses for managing PCs may be purchased through your HP represent...

Page 33: ... www hp com go ssm Remote ROM Flash Remote ROM Flash allows the system administrator to safely upgrade the BIOS on remote HP computers directly from the centralized network management console Enabling the system administrator to perform this task remotely on multiple computers results in a consistent deployment of and greater control over HP PC BIOS images over the network It also results in great...

Page 34: ...ile system 3 Turn on the computer If no appropriate BIOS image is found you will be prompted to insert media containing a BIOS image file If the system successfully reprograms the ROM the system will automatically power off 4 Remove the removable media used to upgrade the BIOS 5 Turn the power on to restart the computer NOTE BitLocker prevents Windows Vista from booting when a CD containing the BI...

Page 35: ...from a dc7xxx PC to a dx7xxx PC This method takes a little longer to prepare the configuration diskette or USB flash media device but copying the configuration to target computers is significantly faster NOTE A bootable diskette is required for this procedure or to create a bootable USB flash media device If Windows XP is not available to use to create a bootable diskette use the method for copyin...

Page 36: ...orted USB Flash Media Device on page 27 To create a bootable USB flash media device you must have a supported USB flash media device a bootable DOS diskette with the FDISK and SYS programs If SYS is not available FORMAT may be used but all existing files on the USB flash media device will be lost a PC that is bootable from a USB flash media device CAUTION Some older PCs may not be bootable from a ...

Page 37: ...AUTION Be sure that you have entered the correct drive letter for the USB flash media device FORMAT will display one or more messages and ask you each time whether you want to proceed Enter Y each time FORMAT will format the USB flash media device add the system files and ask for a Volume Label 11 Press Enter for no label or enter one if desired 12 Copy any files you saved in step 9 back to your U...

Page 38: ...ntroller is assigned You will need to reassign the IRQ later Exit setup confirming the changes SATA IRQ __________ 7 Insert a bootable DOS diskette with FDISK COM and either SYS COM or FORMAT COM into a diskette drive and turn on the computer to boot to the DOS diskette 8 Run FDISK and delete any existing partitions on the USB flash media device Create a new partition and mark it active Exit FDISK...

Page 39: ...e system in a very low power state standby Press the button again to quickly bring the system out of standby to full power status To completely turn off all power to the system press and hold the power button for four seconds CAUTION Do not use the power button to turn off the computer unless the system is not responding turning off the power without operating system interaction could cause damage...

Page 40: ... on some models help to prevent unauthorized access to the internal components of the personal computer By disabling parallel serial or USB ports or by disabling removable media boot capability you can protect valuable data assets Memory Change alerts can be automatically forwarded to system management applications to deliver proactive notification of tampering with a computer s internal component...

Page 41: ...ord must be set Reset to Factory Settings some models Do not reset Reset Resetting to factory defaults will erase all security keys Changing this setting requires turning the computer off and then back on CAUTION The embedded security device is a critical component of many security schemes Erasing the security keys will prevent access to data protected by the Embedded Security Device Choosing Rese...

Page 42: ... screen if necessary NOTE If you do not press F10 at the appropriate time you must restart the computer and again press F10 before the computer boots to the operating system to access the utility 3 When the key icon appears on the monitor type the Supervisor password then press Enter NOTE Type carefully for security reasons the characters you type do not appear on the screen If you enter the passw...

Page 43: ...computer boots to the operating system to access the utility 3 Select the Advanced menu select Change supervisor password or Change user password and then press Enter twice to disable the password 4 Press Enter National Keyboard Delimiter Characters Each keyboard is designed to meet country specific requirements The syntax and keys that you use to change or delete the password depend on the keyboa...

Page 44: ...puters DPS is designed to help diagnose problems that might result in unwarranted hard drive replacement When HP computers are built each installed hard drive is tested using DPS and a permanent record of key information is written onto the drive Each time DPS is run test results are written to the hard drive The service provider can use this information to help diagnose conditions that caused you...

Page 45: ...ial 400 700 mV Drive voltages 3 3 V 5 V 12 V Jumpers for configuring drive N A Data transfer rate 3 0 Gb s SATA Hard Drive Cables SATA Data Cable Always use an HP approved SATA 3 0 Gb s cable as it is fully backwards compatible with the SATA 1 5 Gb s drives Current HP desktop products ship with SATA 3 0 Gb s hard drives SATA data cables are susceptible to damage if overflexed Never crease a SATA d...

Page 46: ...drive partition A drive partition is the largest segment of a drive that may be properly accessed by the operating system A single hard drive may therefore be subdivided into a number of unique drive partitions in order to make use of all of its space Because of the differences in the way that drive sizes are calculated the size reported by the operating system may differ from that marked on the h...

Page 47: ... proper service CAUTION When the computer is plugged into an AC power source voltage is always applied to the system board You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage Chassis Designations The following subsection illustrates the dx7500 chassis design Microtower MT NOTE The appearance of the front bezel may vary Ch...

Page 48: ...cy Networks built into many integrated circuits provide some protection but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions Generating Static The following table shows that Different activities generate different amounts of static electricity Static electricity increases as humidity decreases Relative Humidity Event 55 40 10 Walking across car...

Page 49: ...iner Always be properly grounded when touching a sensitive component or assembly Avoid contact with pins leads or circuitry Place reusable electrostatic sensitive parts from assemblies in protective packaging or conductive foam Personal Grounding Methods and Equipment Use the following equipment to prevent static electricity damage to equipment Wrist straps are flexible straps with a maximum of on...

Page 50: ...ch as ordinary plastic assembly aids and Styrofoam Use field service tools such as cutters screwdrivers and vacuums that are conductive Recommended Materials and Equipment Materials and equipment that are recommended for use in preventing static electricity include Antistatic tape Antistatic smocks aprons or sleeve protectors Conductive bins and other assembly or soldering aids Conductive foam Con...

Page 51: ... of the computer Lint dust and other foreign matter can block the vents and limit the airflow Be sure to unplug the computer before cleaning the air vents Never operate the computer with the cover or side panel removed Do not stack computers on top of each other or place computers so near each other that they are subject to each other s re circulated or preheated air If the computer is to be opera...

Page 52: ...bborn stains use isopropyl rubbing alcohol No rinsing is needed as the alcohol will evaporate quickly and not leave a residue After cleaning always wipe the unit with a clean lint free cloth Occasionally clean the air vents on the computer Lint and other foreign matter can block the vents and limit the airflow Cleaning the Keyboard Follow all safety precautions in General Cleaning Safety Precautio...

Page 53: ...ensure that the power to the computer is turned off Clean the mouse ball by first removing the retaining plate and the ball from the housing Pull out any debris from the ball socket and wipe the ball with a clean dry cloth before reassembly To clean the mouse body follow the procedures in Cleaning the Computer Case on page 42 Service Considerations Listed below are some of the considerations that ...

Page 54: ...le hard drives as delicate precision components avoiding all physical shock and vibration This applies to failed drives as well as replacement spares If a drive must be mailed place the drive in a bubble pack mailer or other suitable protective packaging and label the package Fragile Handle With Care Do not remove hard drives from the shipping package for storage Keep hard drives in their protecti...

Page 55: ...er or fire or expose it to temperatures higher than 140ºF 60ºC Do not attempt to recharge the battery NOTE Batteries battery packs and accumulators should not be disposed of together with the general household waste In order to forward them to recycling or proper disposal please use the public collection system or return them to HP their authorized partners or their agents Service Considerations 4...

Page 56: ...omponents operate properly NOTE Not all features listed in this guide are available on all computers Serial Number Location Each computer has a unique serial number and product ID number that are located on the upper left side of the computer Keep these numbers available for use when contacting customer service for assistance Figure 7 1 Serial Number and Product ID Location NOTE Bezel appearance m...

Page 57: ...ive AC outlet In some systems the cooling fan is on even when the computer is in the Standby or Suspend modes The power cord should always be disconnected before servicing a unit 5 Disconnect the power cord from the electrical outlet and then from the computer 6 Disconnect all peripheral device cables from the computer NOTE During disassembly label each cable as you remove it noting its position a...

Page 58: ...de the access panel back 2 about 1 3 cm 1 2 inch then lift it off the unit NOTE You may want to lay the computer on its side to install internal parts Be sure the side with the access panel is facing up Figure 7 2 Removing the Computer Access Panel To replace the access panel reverse the removal steps 48 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis ...

Page 59: ...nel on page 48 3 Press outward on the three latches on the right side of the bezel 1 then rotate the right side of the bezel off the chassis 2 followed by the left side Figure 7 3 Removing the Front Bezel NOTE The appearance of the front bezel may vary To reinstall the front bezel reverse the removal procedure Front Bezel 49 ...

Page 60: ...fore installing a drive To remove a bezel blank 1 Follow the instructions described in Front Bezel on page 49 2 Press the two retaining tabs towards the outer left edge of the bezel 1 and pull the bezel blank inwards to remove it 2 Figure 7 4 Removing a Bezel Blank 50 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis ...

Page 61: ...memory configured in a high performing dual channel mode For proper system operation the DDR2 SDRAM DIMMs must be industry standard 240 pin unbuffered PC2 6400 800 MHz compliant 1 8 volt DDR2 SDRAM DIMMs The DDR2 SDRAM DIMMs must also support CAS latency 5 DDR2 800 Mhz 5 5 5 timing and CAS latency 6 DDR2 800 Mhz 6 6 6 timing contain the mandatory JEDEC SPD information In addition the computer supp...

Page 62: ...mode or flex mode depending on how the DIMMs are installed The system will operate in single channel mode if the DIMM sockets are populated in one channel only The system will operate in a higher performing dual channel mode if the total memory capacity of the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B The technology and device width can vary between the cha...

Page 63: ... power on state voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board The memory module sockets have gold plated metal contacts When upgrading the memory it is important to use memory modules with gold plated metal cont...

Page 64: ...age 52 for more information 5 Push the DIMM module down firmly into the socket ensuring that the module is fully inserted and properly seated The DIMM must be pushed all the way down into the socket and sit evenly in the socket to avoid memory corruption Make sure the latches are in the closed position 3 6 Repeat steps 4 and 5 to install any additional modules 7 Replace the computer access panel 8...

Page 65: ...ss x1 expansion slot 3 PCI Express x1 expansion slot 4 PCI Express x16 expansion slot NOTE You can install a PCI Express x1 x4 x8 or x16 expansion card in the PCI Express x16 expansion slot To remove replace or add an expansion card 1 Prepare the computer for disassembly Preparation for Disassembly on page 47 2 Remove the access panel Access Panel on page 48 3 Locate the correct vacant expansion s...

Page 66: ...the existing expansion card NOTE Before removing an installed expansion card disconnect any cables that may be attached to the expansion card a If you are installing an expansion card in a vacant socket you must use a flatblade screwdriver to pry out the metal shield on the rear panel that covers the expansion slot Be sure to remove the appropriate shield for the expansion card you are installing ...

Page 67: ...ving a PCI Express x1 Expansion Card c If you are removing a PCI Express x16 card pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket Be sure not to scrape the card against the other components Figure 7 11 Removing a PCI Express x16 Expansion Card 6 Store the removed card in anti sta...

Page 68: ...ard the rear of the chassis so that the bottom of the bracket on the card slides into the small slot on the chassis Press the card straight down into the expansion socket on the system board Figure 7 12 Installing an Expansion Card NOTE When installing an expansion card press firmly on the card so that the whole connector seats properly in the expansion card slot 9 Replace the slot cover lock and ...

Page 69: ... from major heat sources like the heatsink Do not jam cables on top of expansion cards or memory modules Printed circuit cards like these are not designed to take excessive pressure on them Some flat ribbon cables come prefolded Never change the folds on these cables Never bend a SATA data cable tighter than a 30 mm 1 18 in radius Never crease a SATA data cable Do not rely on components like the d...

Page 70: ...tor and pull it straight up 2 CAUTION Always pull the connector NEVER pull on the cable Pulling on the cable could damage the cable and result in a failed power supply 60 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis ...

Page 71: ...LOPPY Black Diskette drive CHASSIS_FAN1 Brown Chassis fan CPU FAN White Heatsink fan F_PANEL Black Front power button LED F_USB1 White Front I O USB cable F_AUDIO Yellow Front I O audio SPEAKER White Internal speaker F_1394 Red Serial port F_USB2 Black Media card reader SATA0 dark blue Primary hard drive SATA1 white Primary optical drive SATA4 red Second hard drive SATA5 black Second optical drive...

Page 72: ...e and install the guide screws on a drive Drive Positions Figure 7 14 Drive Positions 1 Two 5 25 inch external drive bays for optional drives optical drives shown 2 One 3 5 inch external drive bay for optional drive media card reader shown 3 Primary 3 5 inch internal hard drive bay 4 Secondary 3 5 inch internal hard drive bay for optional hard drive 62 Chapter 7 Removal and Replacement Procedures ...

Page 73: ... diskette drive to the connector labeled FLOPPY Connect a media card reader to the USB connector labeled F_USB2 The system does not support Parallel ATA PATA optical drives or PATA hard drives You may install either a third height or a half height drive into a half height bay If needed HP has provided extra drive retainer screws on the interior of the front bezel that are used to secure the drives...

Page 74: ...oid exposing a hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers If a drive must be mailed place the drive in a bubble pack mailer or other protective packaging and label the package Fragile Handle With Care System Board Drive Connections Refer to the following illustration and table to identify the system board drive connectors Figure 7 ...

Page 75: ... from the computer To remove an optical drive 1 Prepare the computer for disassembly Preparation for Disassembly on page 47 2 Remove the access panel Access Panel on page 48 3 Remove the front bezel Front Bezel on page 49 4 Disconnect the power cable 1 and data cable 2 from the rear of the optical drive Figure 7 17 Disconnecting the Power and Data Cables Table 7 3 System Board Drive Connections co...

Page 76: ...s panel Access Panel on page 48 3 Remove the front bezel Front Bezel on page 49 4 If you are installing a drive in a bay covered by a bezel blank remove the front bezel then remove the bezel blank 5 If you are adding a drive to an empty lower optical drive bay you must remove the knockout plate from the bay To do so insert a flat screwdriver into the knockout plate slot and rotate the screwdriver ...

Page 77: ...of the retainer screws location Figure 7 19 Installing the Optical Drive 8 If the system configuration includes only one optical drive connect the SATA data cable to the white system board connector labeled SATA1 If you are adding a second optical drive connect the SATA data cable to the black system board connector labeled SATA5 9 Connect the power cable 1 and data cable 2 to the rear of the opti...

Page 78: ...reader 1 Prepare the computer for disassembly Preparation for Disassembly on page 47 2 Remove the access panel Access Panel on page 48 3 Remove the front bezel Front Bezel on page 49 4 Disconnect the drive cables as indicated in the following illustrations a If you are removing a diskette drive disconnect the data cable 1 and power cable 2 from the back of the drive Figure 7 21 Disconnecting the D...

Page 79: ...Card Reader Cable 5 Remove the two retainer screws that secure the drive to the bay 1 then slide the drive forward and out of the bay 2 Figure 7 23 Removing a 3 5 inch Device Media Card Reader Shown NOTE To install an external 3 5 inch drive refer to Installing a Drive into the 3 5 inch External Drive Bay on page 70 Drives 69 ...

Page 80: ...move them before inserting the drive into the chassis 7 Slide the drive in through the front of the chassis 1 until the screw holes on the drive are aligned with the screw holes on the drive cage and install the two M3 metric retainer screws 2 as shown in the illustration below NOTE Extra drive retainer screws are provided on the interior of the front bezel if needed The M3 metric retainer screws ...

Page 81: ...rd drive so that you can transfer the data to the new hard drive Also if you are replacing the primary hard drive make sure you have created a Recovery Disc Set to restore the operating system software drivers and any software applications that were preinstalled on the computer If you do not have this CD set select Start HP Backup and Recovery and create it now 1 Prepare the computer for disassemb...

Page 82: ...the hard drive cage away from the bottom of the chassis 2 as shown below Figure 7 26 Releasing the Hard Drive Cage 5 Lift the hard drive cage out of the chassis Figure 7 27 Removing the Hard Drive Cage 72 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis ...

Page 83: ...rd Drive Cables 7 Remove the four screws that secure the hard disk drive to the hard drive cage 1 then slide the hard disk drive out of the hard drive cage 2 Figure 7 29 Removing the Hard Drive NOTE To install an internal 3 5 inch hard drive refer to Installing an Internal 3 5 inch Hard Drive on page 74 Drives 73 ...

Page 84: ...sure the hard disk drive cables are facing the top of the drive cage NOTE If you are replacing an old drive with a new drive use the four retainer screws from the old drive to install the new drive NOTE If you are installing a second hard drive use four of the extra standard 6 32 screws that are installed on the interior of the front bezel The 6 32 screws are silver Refer to Installing Additional ...

Page 85: ...e Cables CAUTION Never crease or bend a SATA data cable tighter than a 30 mm 1 18 in radius A sharp bend can break the internal wires 4 Place the hard drive cage into the chassis 1 then slide it down toward the bottom of the chassis until it locks into place 2 Figure 7 32 Installing the Hard Drive Cage Drives 75 ...

Page 86: ...ive performance problems If you are adding a second hard drive connect the data cable to the red connector labeled SATA4 7 Replace the computer access panel 8 Reconnect the power cord and any external devices then turn on the computer 9 Lock any security devices that were disengaged when the access panel was removed NOTE If you are replacing the primary hard drive use the Recovery Disc Set to rest...

Page 87: ...oward you 4 Remove the front bezel Front Bezel on page 49 5 Unplug the four cables that connect the assembly to the system board 6 Remove the screw 1 that secures the housing to the chassis slide the housing up 2 and then pull the assembly away from the chassis while guiding the cables through the hole in the chassis To install the housing assembly reverse the removal procedures Front I O and USB ...

Page 88: ...cal Drive on page 65 6 Disconnect the braided cables from the system board 7 Remove the cable from the clips in the optical drive cage 8 Press the tab on the right side of the switch holder 1 to disengage it from the chassis rotate the switch to the left 2 and then pull it to the right and away from the chassis while guiding the wires through the hole in the chassis To install the power switch LED...

Page 89: ...Bezel on page 49 5 Disconnect the speaker cable from the system board 6 Remove the three screws that secure the speaker to the inside of the chassis and then lift it up and out of the chassis while threading the cable through hard drive cage bracket To install the speaker reverse the removal procedure Be sure to route the cable back through the hard drive cage bracket and the clip on the side of t...

Page 90: ...e with the rear facing toward you 4 Disconnect the cable that connects the system fan to the system board 5 Remove the four Phillips screws that secure the fan to the chassis rotate the top of the fan forward and then remove the fan from the chassis To install the fan reverse the removal procedures 80 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis ...

Page 91: ... side to keep from contaminating the work area with thermal grease CAUTION Heatsink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the heatsink to the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board When reinstalling an existing heatsink make sure that its bo...

Page 92: ...ragile and handling them could cause irreparable damage Once pins are damaged it may be necessary to replace the system board CAUTION The heatsink must be installed within 24 hours of installing the processor to prevent damage to the processor s solder connections To install a new processor 1 Place the processor in its socket and close the retainer 2 Secure the locking lever If reusing the existin...

Page 93: ...est system ROM BIOS can be found on the Web at http h18000 www1 hp com support files Power Supply WARNING Voltage is always present on the system board when the computer is plugged into an active AC outlet To avoid possible personal injury and damage to the equipment the power cord should be disconnected from the computer and or the AC outlet before opening the computer NOTE When installing a new ...

Page 94: ...d installed on the replacement system board Memory modules Processor 1 Prepare the computer for disassembly Preparation for Disassembly on page 47 2 Remove the access panel Access Panel on page 48 3 Lay the computer on its side with the rear facing toward you 4 Remove the front bezel Front Bezel on page 49 5 Remove an expansion cards Expansion Cards on page 55 6 Disconnect the power and data cable...

Page 95: ...clock and has a lifetime of about three years When replacing the battery use a battery equivalent to the battery originally installed on the computer The computer comes with a 3 volt lithium coin cell battery NOTE The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall socket The lithium battery is only used when the computer is NOT connected to AC power WA...

Page 96: ...bject 1 Prepare the computer for disassembly Preparation for Disassembly on page 47 2 Remove the access panel Access Panel on page 48 NOTE It may be necessary to remove an expansion card to gain access to the battery 3 Locate the battery and battery holder on the system board Type 1 Battery Holder 1 Lift the battery out of its holder 2 Slide the replacement battery into position positive side up 3...

Page 97: ...er access panel 4 Plug in the computer and turn on power to the computer 5 Reset the date and time your passwords and any special system setups using Computer Setup Refer to the Computer Setup F10 Utility Guide Type 3 Battery Holder 1 Pull back on the clip 1 that holds the battery in place then remove the battery 2 2 Insert the new battery and position the clip back in place 3 Replace the computer...

Page 98: ...puter Setup Refer to the Computer Setup F10 Utility Guide Installing a Security Lock The security locks displayed below and on the following pages can be used to secure the computer Cable Lock Figure 7 34 Installing a Cable Lock Padlock Figure 7 35 Installing a Padlock 88 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis ...

Page 99: ... security cable by looping it around a stationary object Figure 7 36 Securing the Cable to a Fixed Object 2 Thread the keyboard and mouse cables through the lock Figure 7 37 Threading the Keyboard and Mouse Cables Installing a Security Lock 89 ...

Page 100: ...hing the Lock to the Chassis 4 Insert the plug end of the security cable into the lock 1 and push the button in 2 to engage the lock Use the key provided to disengage the lock Figure 7 39 Engaging the Lock 90 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis ...

Page 101: ...t are connected to it CAUTION Turn off the computer before disconnecting any cables Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the computer is in the Standby or Suspend modes The power cord should always be disconnected before servicing a unit 5 Disconnect t...

Page 102: ... system is plugged into an active AC outlet You must disconnect the power cord to avoid damage to the internal components of the computer 3 Remove the two screws that secure the access panel to the computer chassis 2 4 Slide the access panel back about 1 3 cm 1 2 inch then lift it away from and off the unit 3 Figure 8 1 Removing the Power Cord and Access Panel To install the access panel reverse t...

Page 103: ...the access panel Access Panel on page 92 3 To remove the front bezel pull up on each of the three tabs on the top of the bezel 1 to release them then rotate the bezel down and off the chassis 2 Figure 8 2 Removing the Front Bezel To install the front bezel reverse the removal procedure Front Bezel 93 ...

Page 104: ...e 92 3 Remove the front bezel Front Bezel on page 93 4 While facing the inside of the front bezel press the two retaining tabs on the right towards the outer edge of the bezel 1 and pull the bezel blank inwards to remove it 2 Figure 8 3 Removing a Bezel Blank 94 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 105: ...ease Sharp creases may damage the wires Some flat ribbon cables come prefolded Never change the folds on these cables Do not bend any cable sharply A sharp bend can break the internal wires Never bend a SATA data cable tighter than a 30 mm 1 18 in radius Never crease a SATA data cable Do not rely on components like the drive cage power supply or access panel to push cables down into the chassis Al...

Page 106: ...ATA Optical drive P4 Connector Name Connector Color Description F_PANEL Black Front LED Power cable SPEAKER White Speaker cable FLOPPY Black Diskette drive F_AUDIO Yellow Front audio cable F_USB1 White Front I O USB cable SATA0 Blue Primary hard drive data cable SATA4 Red Optical drive data cable CPU FAN White Heatsink fan cable F_USB2 Black Media card reader cable 96 Chapter 8 Removal and Replace...

Page 107: ...xternal drive bay for optional drive media card reader shown 2 3 5 inch internal hard drive bay 3 5 25 inch external drive bay for optional drive optical drive shown To verify the type size and capacity of the storage devices installed in the computer run Computer Setup Refer to the Computer Setup F10 Utility Guide for more information Drives 97 ...

Page 108: ...USB connector labeled F_USB2 The system does not support Parallel ATA PATA optical drives or PATA hard drives You may install either a third height or a half height drive into a half height bay If needed HP has provided extra drive retainer screws on the front of the chassis under the hard drive cage Hard drives use 6 32 standard screws All other drives use M3 metric screws The HP supplied M3 metr...

Page 109: ... drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector Handle a drive carefully do not drop it Do not use excessive force when inserting a drive Avoid exposing a hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers If a drive must be mailed place the drive in a bubble pack mailer or ot...

Page 110: ...m Board Drive Connections Table 8 1 System Board Drive Connections No System Board Connector System Board Label Color 1 Media Card Reader F_USB2 black 2 SATA4 SATA4 red 3 SATA5 SATA5 black 4 SATA1 SATA1 white 5 SATA0 SATA0 dark blue 6 Diskette Drive FLOPPY black 100 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 111: ...er for disassembly Preparation for Disassembly on page 91 2 Remove the access panel Access Panel on page 92 3 Remove the front bezel Front Bezel on page 93 4 Disconnect the power cable 1 and data cable 2 from the rear of the optical drive Figure 8 7 Disconnecting the Power and Data Cables 5 Rotate the drive cage all the way up Figure 8 8 Rotating the Drive Cage Up Drives 101 ...

Page 112: ...lide the drive forward and out of the bay 2 Figure 8 9 Removing a 5 25 External Drive NOTE To install an optical drive refer to Installing an Optical Drive into the 5 25 inch Drive Bay on page 103 102 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 113: ...he front bezel then remove the bezel blank See Bezel Blanks on page 94 for more information 5 Install the guide screw in the front top hole on the left side of the drive Figure 8 10 Installing the Guide Screw in the Optical Drive 6 Rotate the drive cage all the way up Figure 8 11 Rotating the Drive Cage Up 7 Align the guide screw on the drive with the slot on the chassis Slide the optical drive in...

Page 114: ... metric retainer screws for optical drives are black Refer to Installing Additional Drives on page 98 for an illustration of the retainer screws location Figure 8 12 Installing the Optical Drive 9 Push in the latch holding the drive cage upright 1 and lower the drive cage all the way down 2 Figure 8 13 Lowering the Drive Cage 10 Connect the SATA data cable to the red system board connector labeled...

Page 115: ...el was removed The system automatically recognizes the drive and reconfigures the computer Removing an External 3 5 inch Drive CAUTION All removable media should be taken out of a drive before removing the drive from the computer NOTE The 3 5 inch drive bay may contain a diskette drive or a media card reader 1 Prepare the computer for disassembly Preparation for Disassembly on page 91 2 Remove the...

Page 116: ...ata cable 1 and power cable 2 from the back of the drive Figure 8 15 Disconnecting the Diskette Drive Cables b If you are removing a media card reader disconnect the USB cable from the system board Figure 8 16 Disconnecting the Media Card Reader Cable 106 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 117: ...two retainer screws that secure the drive to the bay 1 then slide the drive forward and out of the bay 2 Figure 8 18 Removing a 3 5 Device Media Card Reader Shown NOTE To install an external 3 5 inch drive refer to Installing a Drive into the 3 5 inch External Drive Bay on page 108 Drives 107 ...

Page 118: ...ove the front bezel then remove the bezel blank See Bezel Blanks on page 94 for more information 5 If you are adding a drive to an empty drive bay for the first time you must remove the knockout plate from the bay To do so insert a flat screwdriver into the knockout plate slot and rotate the screwdriver to break the knockout plate out of the chassis Discard the knockout plate 6 If the new drive ha...

Page 119: ...e is secured in same holes as the Media Card Reader The holes are marked CR FDD2 Figure 8 20 Installing a 3 5 inch Device Media Card Reader Shown NOTE The drive cage screw holes for each type of drive are labeled CR for media card reader or FDD for diskette drive Extra retainer screws are provided on the front of the chassis under the hard drive cage The M3 metric retainer screws for diskette driv...

Page 120: ...em board labeled FLOPPY b If installing a media card reader connect the USB cable from the media card reader to the USB connector on the system board labeled F_USB2 NOTE Refer to System Board Drive Connections on page 100 for an illustration of the system board drive connectors 11 Replace the front bezel and access panel 12 Reconnect the power cord and turn on the computer 13 Lock any security dev...

Page 121: ... operating system software drivers and any software applications that were preinstalled on the computer If you do not have this CD set select Start HP Backup and Recovery and create it now 1 Prepare the computer for disassembly Preparation for Disassembly on page 91 2 Remove the access panel Access Panel on page 92 3 Remove the front bezel Front Bezel on page 93 4 Disconnect the power cable 1 and ...

Page 122: ...at secure the drive to the bay 1 then slide the drive back and out of the bay 2 Figure 8 24 Removing an Internal Hard Drive NOTE To install an internal 3 5 inch hard drive refer to Installing an Internal 3 5 inch Hard Drive on page 113 112 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 123: ...e the hard drive into the drive bay from the back until the two screw holes on the left side of the drive line up with the two screw holes on the left side of the drive cage 1 4 Secure the hard drive by fastening two retainer screws through the holes in the left side of the drive cage into the corresponding holes in the left side of the hard drive 2 Figure 8 26 Installing an Internal Hard Drive NO...

Page 124: ... radius A sharp bend can break the internal wires 7 Replace the access panel and front bezel 8 Reconnect the power cord and any external devices then turn on the computer 9 Lock any security devices that were disengaged when the access panel was removed NOTE If you are replacing the primary hard drive use the Recovery Disc Set to restore the operating system software drivers and any software appli...

Page 125: ...in a high performing dual channel mode DDR2 SDRAM DIMMs For proper system operation the DDR2 SDRAM DIMMs must be industry standard 240 pin unbuffered PC2 6400 800 MHz compliant 1 8 volt DDR2 SDRAM DIMMs The DDR2 SDRAM DIMMs must also support CAS latency 5 DDR2 800 Mhz 5 5 5 timing and CAS latency 6 DDR2 800 Mhz 6 6 6 timing contain the mandatory JEDEC SPD information In addition the computer suppo...

Page 126: ...e or flex mode depending on how the DIMMs are installed The system will operate in single channel mode if the DIMM sockets are populated in one channel only The system will operate in a higher performing dual channel mode if the total memory capacity of the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B The technology and device width can vary between the channe...

Page 127: ...or removing memory modules Regardless of the power on state voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board The memory module sockets have gold plated metal contacts When upgrading the memory it is important to us...

Page 128: ...te the blue sockets before the black sockets in each channel In order to create a dual channel memory configuration the memory capacity of Channel A must equal the memory capacity of Channel B Refer to Populating DIMM Sockets on page 116 for more information 6 Push the DIMM module down firmly into the socket ensuring that the module is fully inserted and properly seated The DIMM must be pushed all...

Page 129: ...the Drive Cage 9 Replace the computer access panel 10 Reconnect the power cord and any external devices then turn on the computer The computer should automatically recognize the additional memory when you turn on the computer 11 Lock any security devices that were disengaged when the access panel was removed Memory 119 ...

Page 130: ...x1 expansion slot 3 PCI Express x1 expansion slot 4 PCI Express x16 expansion slot NOTE You can install a PCI Express x1 x4 x8 or x16 expansion card in the PCI Express x16 expansion slot 1 Prepare the computer for disassembly Preparation for Disassembly on page 91 2 Remove the access panel Access Panel on page 92 3 Locate the correct vacant expansion socket on the system board and the correspondin...

Page 131: ...OTE Before removing an installed expansion card disconnect any cables that may be attached to the expansion card a If you are installing an expansion card in a vacant socket you must use a flatblade screwdriver to pry out the metal shield on the rear panel that covers the expansion slot Be sure to remove the appropriate shield for the expansion card you are installing Figure 8 35 Removing an Expan...

Page 132: ...n Card c If you are removing a PCI Express x16 card pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket Be sure not to scrape the card against the other components Figure 8 37 Removing a PCI Express x16 Expansion Card 6 Store the removed card in anti static packaging 122 Chapter 8 Re...

Page 133: ... hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis so that the bottom of the bracket on the card slides into the small slot on the chassis Press the card straight down into the expansion socket on the system board Figure 8 38 Installing an Expansion Card NOTE When installing an expansion card press firmly on the card so that the who...

Page 134: ...installed card if needed Connect internal cables to the system board if needed 11 Replace the computer access panel 12 Reconnect the power cord and any external devices then turn on the computer 13 Lock any security devices that were disengaged when the access panel was removed 14 Reconfigure the computer if necessary Refer to the Computer Setup F10 Utility Guide for instructions on using Computer...

Page 135: ...n for Disassembly on page 91 2 Remove the access panel Access Panel on page 92 3 Rotate the drive cage to its upright position 4 To open the square fastener 1 at the notch where the fastener latch connects pull the top of the fastener up and outward 5 To open the round fastener 2 twist the two ends of the fastener until the ends come apart 6 To open the fastener mounted under the hard drive 3 pull...

Page 136: ...ate the drive cage back down 8 Remove the screw that secures the front I O device to the chassis 1 9 Rotate the assembly toward the right side of the chassis 2 and then slide the device slightly toward the left 3 to disengage the tab on the right side of the assembly from the chassis Thread the wires through the hole in the chassis and remove the assembly NOTE If necessary rotate the drive cage ba...

Page 137: ...rd connector labeled F_PANEL 6 Rotate the drive cage back down 7 Press the tab on the bottom of the assembly to disengage it from the chassis 1 8 Slide the assembly downward to disengage the tab 2 on the top of assembly from the chassis 9 If necessary rotate the drive cage back up to gain access to the wires 10 Pull the assembly out through front of unit 3 while threading the wires through the hol...

Page 138: ...en the square plastic fastener to gain access to the speaker wire 6 Disconnect the speaker wire from the white system board connector labeled SPEAKER 7 Remove the screw that secures the speaker to the inside of the chassis 1 slide the speaker away from the power switch 2 and then remove it from the chassis To install the speaker reverse the removal procedures 128 Chapter 8 Removal and Replacement ...

Page 139: ...s on the socket are very fragile and any damage to them may require replacing the system board 5 Lift the heatsink from atop the processor and set it on its side to keep from contaminating the work area with thermal grease When reinstalling the heatsink make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor CAUTION Heat...

Page 140: ...to prevent damage to the processor s solder connections To install a new processor 1 Place the processor in its socket and close the retainer 2 Secure the locking lever If reusing the existing heatsink go to step 3 If using a new heatsink go to step 6 3 If reusing the existing heatsink clean the bottom of the heatsink with the alcohol pad provided in the spares kit CAUTION Before reinstalling the ...

Page 141: ...new processor onto the system board always update the system ROM to ensure that the latest version of the BIOS is being used on the computer The latest system BIOS can be found on the Web at http h18000 www1 hp com support files Power Supply 1 Prepare the computer for disassembly Preparation for Disassembly on page 91 2 Remove the access panel Access Panel on page 92 3 Remove the front bezel Front...

Page 142: ...sembly Preparation for Disassembly on page 91 2 Remove the access panel Access Panel on page 92 3 Remove the front bezel Front Bezel on page 93 4 Loosen the plastic cable fasteners Plastic Wire Cable Fastener and Clips on page 125 5 Remove all PCI and PCI Express expansion boards Removing or Installing an Expansion Card on page 120 6 Remove all memory modules Memory on page 115 7 Disconnect all da...

Page 143: ...an the top of the processor and the bottom of the heatsink with an alcohol pad supplied in the spares kit After the alcohol has evaporated apply thermal grease to the top of the processor from the syringe supplied in the spares kit CAUTION When reconnecting the cables it is important that they be positioned so they do not interfere with the rotation of the drive cage or power supply NOTE When repl...

Page 144: ...k up the computer CMOS settings When the battery is removed or replaced the CMOS settings will be cleared Refer to the Computer Setup F10 Utility Guide for information on backing up the CMOS settings NOTE HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs go to http www hp com recycle CAU...

Page 145: ...passwords and any special system setups using Computer Setup Refer to the Computer Setup F10 Utility Guide Type 2 Battery Holder 1 To release the battery from its holder squeeze the metal clamp that extends above one edge of the battery When the battery pops up lift it out 1 2 To insert the new battery slide one edge of the replacement battery under the holder s lip with the positive side up 2 Pus...

Page 146: ... clip 1 that holds the battery in place then remove the battery 2 2 Insert the new battery and position the clip back in place 3 Replace the computer access panel 4 Plug in the computer and turn on power to the computer 5 Reset the date and time your passwords and any special system setups using Computer Setup Refer to the Computer Setup F10 Utility Guide 136 Chapter 8 Removal and Replacement Proc...

Page 147: ...y Lock The security locks displayed below and on the following page can be used to secure the computer Cable Lock Figure 8 40 Installing a Cable Lock Padlock Figure 8 41 Installing a Padlock Installing a Security Lock 137 ...

Page 148: ...g it around a stationary object Figure 8 42 Securing the Cable to a Fixed Object 2 Thread the keyboard and mouse cables through the lock Figure 8 43 Threading the Keyboard and Mouse Cables 138 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 149: ...ck to the chassis using the screw provided Figure 8 44 Attaching the Lock to the Chassis 4 Insert the plug end of the security cable into the lock 1 and push the button in 2 to engage the lock Use the key provided to disengage the lock Figure 8 45 Engaging the Lock Installing a Security Lock 139 ...

Page 150: ...tion connectors Some of these connectors may not be used on the product being serviced Keyboard Connector and Icon Pin Signal 1 2 3 Data Unused Ground 4 5 6 5 VDC Clock Unused Mouse Connector and Icon Pin Signal 1 2 3 Data Unused Ground 4 5 6 5 VDC Clock Unused 140 Appendix A Connector Pin Assignments ...

Page 151: ...Ground Headphone Connector and Icon 1 8 miniphone Pin Signal 1 2 3 1 Tip 2 Ring 3 Shield Audio_left Power_Right Ground Line in Audio Connector and Icon 1 8 miniphone Pin Signal 1 2 3 1 Tip 2 Ring 3 Shield Audio_In_Left Audio_In_Right Ground Line out Audio Connector and Icon 1 8 miniphone Pin Signal 1 2 3 1 Tip 2 Ring 3 Shield Audio_Out_Left Audio_Out_Right Ground USB 141 ...

Page 152: ...nd Ground Ground Ground 13 14 15 Horizontal Sync Vertical Sync DDC Serial Clock 24 Pin Power Connector 24 12 13 1 Front Pin Signal Pin Signal Pin Signal Pin Signal 1 2 3 4 5 6 3 3V 3 3V GND 5V GND 5V 7 8 9 10 11 12 GND POK 5 Vaux 12V 12V 3 3V 13 14 15 16 17 18 3 3V 12V GND PSON GND GND 19 20 21 22 23 24 GND open 5V 5V 5V GND 142 Appendix A Connector Pin Assignments ...

Page 153: ...VD GND PERp4 36 37 38 39 40 PERn4 GND GND PERp5 PERn5 41 42 43 44 45 GND GND PERp6 PERn6 GND 46 47 48 49 50 GND PERp7 PERn7 GND RSVD 51 52 53 54 55 GND PERp8 PERN8 GND GND 56 57 58 59 60 PERp9 PERn9 GND GND PERp10 61 62 63 64 65 PERn10 GND GND PERp11 PERn11 66 67 68 69 70 GND GND PERp12 PERn12 GND 71 72 73 74 75 GND PERp13 PERn13 GND GND 76 77 78 79 80 PERp14 PERn14 GND GND PERp15 81 82 PERn15 GND...

Page 154: ... 38 39 40 GND PETp5 PETn5 GND GND 41 42 43 44 45 PETp6 PRTn6 GND GND PETp7 46 47 48 49 50 PETn7 GND PRSNT2 GND PETp8 51 52 53 54 55 PETn8 GND GND PETp9 PETn9 56 57 58 59 60 GND GND PETp10 PETn10 GND 61 62 63 64 65 GND PETp11 PETn11 GND GND 66 67 68 69 70 PETp12 PETn12 GND GND PETp13 71 72 73 74 75 PETn13 GND GND PETp14 PETn14 76 77 78 79 80 GND GND PETp15 PETn15 GND 81 82 PRSNT2 RSVD Pin B informa...

Page 155: ...6 T M D S Data3 5V Power Ground for 5V Hot Pug Detect 5 6 7 8 T M D S Data4 DDC Clock DDC Data No Connect 17 18 19 20 T M D S Data0 T M D S Data0 T M D S Data0 5 Shield T M D S Data5 9 10 11 12 T M D S Data1 T M D S Data1 T M D S Data1 3 Shield T M D S Data3 21 22 23 24 T M D S Data5 T M D S Data Shield T M D S Clock T M D S Clock SPDIF Connector and Icon Pin Signal 1 2 3 GND SPDIF_IN SPDIF_OUT 4 ...

Page 156: ...cy responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6 m 12 fee...

Page 157: ... set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear ...

Page 158: ...ling for technical support Run the HP diagnostic tool Run the hard drive self test in Computer Setup Refer to the Computer Setup F10 Utility Guide for more information Listen for beeps from the computer The beeps are error codes that will help you diagnose the problem Refer to Interpreting POST Audible Codes on page 180 for more information If the screen is blank plug the monitor into a different ...

Page 159: ... restore process NOTE For sales information and warranty upgrades Care Packs call your local authorized service provider or dealer Helpful Hints If you encounter problems with the computer monitor or software see the following list of general suggestions before taking further action Check that the computer and monitor are plugged into a working electrical outlet Check that the voltage select switc...

Page 160: ...stalled operating system check to be sure that it is supported on the system If the system has multiple video sources embedded PCI or PCI Express adapters installed embedded video on some models only and a single monitor the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter During boot the other monitor connectors are disabled and if the monitor i...

Page 161: ...B keyboard or mouse Cause Solution Computer is in standby mode To resume from standby mode press the power button or press any key CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data System has locked up Restart computer Computer date and time display is incorrect C...

Page 162: ...ry Add more memory Hard drive fragmented Defragment hard drive Program previously accessed did not release reserved memory back to the system Restart the computer Virus resident on the hard drive Run virus protection program Too many applications running 1 Close unnecessary applications to free up memory 2 Add more memory Some applications run in the background and can be closed by right clicking ...

Page 163: ... time and see if the system powers on 3 Replace the system board OR Press and hold the power button for less than 4 seconds If the hard drive LED does not turn on green then 1 Check that the unit is plugged into a working AC outlet 2 Open hood and check that the power button harness is properly connected to the system board 3 Check that both power supply cables are properly connected to the system...

Page 164: ...cessor fan is not spinning make sure the fan s cable is plugged onto the system board header 3 If fan is plugged in but is not spinning then replace the heatsink fan assembly 4 Contact an authorized reseller or service provider Power failure power supply is overloaded 1 Check that the voltage selector located on the rear of the power supply some models is set to the appropriate voltage Proper volt...

Page 165: ...nected Reconnect drive cable Ensure that all four pins on the diskette power cable are connected to the drive Drive not found Cause Solution Cable is loose Reseat diskette drive data and power cable Removable drive is not seated properly Reseat the drive The device has been disabled in Computer Setup Run the Computer Setup utility and ensure Floppy Diskette A is not Disabled in the Main menu Diske...

Page 166: ...te type for the drive type Check the type of drive that you are using and use the correct diskette type You are reading the wrong drive Check the drive letter in the path statement Diskette is damaged Replace the diskette with a new one Invalid system disk message is displayed Cause Solution A diskette that does not contain the system files needed to start the computer has been inserted in the dri...

Page 167: ...soft Windows Vista right click Start click Explore and right click on a drive Select Properties then select the Tools tab Under Error checking click Check Now Drive not found identified Cause Solution Cable could be loose Check cable connections The system may not have automatically recognized a newly installed device See reconfiguration directions in the Solving Hardware Installation Problems on ...

Page 168: ... multi hard drive configuration If attempting to boot from a hard drive ensure it is attached to the system board connector labeled SATA 0 Bootable hard drive s controller is not listed first in the Boot Order Run the Computer Setup utility and change the hard drive boot order in Boot Boot Device Priority Hard Drive Group Boot Priority Computer will not boot from hard drive Cause Solution The devi...

Page 169: ...to the media card Cause Solution The media card is a read only memory ROM card Check the manufacturer s documentation included with your card to see if it writable Refer to the previous section for a list of compatible cards Media card is locked Locking the media card is a safety feature that prevents writing to and deleting from an SD Memory Stick PRO card If using an SD card make sure that the l...

Page 170: ... Monitor is not turned on and the monitor light is not on Turn on the monitor and check that the monitor light is on Bad monitor Try a different monitor The cable connections are not correct Check the cable connection from the monitor to the computer and to the electrical outlet You may have a screen blanking utility installed or energy saver features are enabled Press any key or click the mouse b...

Page 171: ...s cannot be enabled after installing a PCI Express x16 The integrated graphics can be enabled in Computer Setup if a PCI Express x1 graphics card is installed but it cannot be enabled if there is a graphics card in the PCI Express x16 slot Blank screen and the computer emits one short beep then one long beep followed by a three second pause Cause Solution Pre video memory error 1 Reseat DIMMs Powe...

Page 172: ...esolution Graphics card is bad Replace the graphics card The picture is broken up rolls jitters or flashes Cause Solution The monitor connections may be incomplete or the monitor may be incorrectly adjusted 1 Be sure the monitor cable is securely connected to the computer 2 In a two monitor system or if another monitor is in close proximity be sure the monitors are not interfering with each other ...

Page 173: ... inside the monitor None It is normal for some monitors to make a clicking noise when turned on and off when going in and out of standby mode and when changing resolutions High pitched noise coming from inside a flat panel monitor Cause Solution Brightness and or contrast settings are too high Lower brightness and or contrast settings Fuzzy focus streaking ghosting or shadowing effects horizontal ...

Page 174: ...nd select the Performance tab 4 Set the Hardware acceleration slider to None and the Sample rate conversion quality slider to Good and retest the audio 5 Set the Hardware acceleration slider to Full and the Sample rate conversion quality slider to Best and retest the audio Sound does not come out of the speaker or headphones Cause Solution Software volume control is turned down or muted Double cli...

Page 175: ...into the rear audio output connector The rear audio output connector is for powered audio devices and is not designed for headphone use Plug the headphones into the headphone connector on the front of the computer Computer appears to be locked up while recording audio Cause Solution The hard disk may be full Before recording make sure there is enough free space on the hard disk You can also try re...

Page 176: ...er may be out of paper Check the paper tray and refill it if it is empty Select online Solving Keyboard and Mouse Problems If you encounter keyboard or mouse problems see the documentation that came with the equipment and the common causes and solutions listed in the following table Table C 9 Solving Keyboard Problems Keyboard commands and typing are not recognized by the computer Cause Solution K...

Page 177: ...gged into the back of the computer Shut down the computer using the keyboard 1 Press the Ctrl and Esc keys at the same time or press the Windows logo key to display the Start menu 2 Use the arrow keys to select Shut Down and then press the Enter key 3 After the shutdown is complete plug the mouse connector into the back of the computer or the keyboard and restart Program in use has stopped respond...

Page 178: ...em Cause Solution Device is not seated or connected properly Ensure that the device is properly and securely connected and that pins in the connector are not bent down Cable s of new external device are loose or power cables are unplugged Ensure that all cables are properly and securely connected and that pins in the cable or connector are not bent down Power switch of new external device is not t...

Page 179: ... To avoid damage to the DIMMs or the system board you must unplug the computer power cord before attempting to reseat install or remove a DIMM 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module NOTE DIMM 1 must always be installed 3 Replace third party memory with HP memory 4 Replace the system board The computer emits two short beeps then one long beep f...

Page 180: ... LAN in Windows Vista 1 Select Start Control Panel 2 Under Network and Internet select View network status and tasks 3 In the Tasks list select Manage network connections 4 Double click Local Area Connection 5 Click the Properties button 6 Click the Configure button 7 Click the Power Management tab then select the check box to Allow this device to wake the computer Network driver does not detect n...

Page 181: ...ely attached to the correct device The cable is attached to the incorrect connector Ensure that the cable is attached to the correct connector There is a problem with the cable or a device at the other end of the cable Ensure that the cable and device at the other end are operating correctly The network controller is defective Contact an authorized service provider Diagnostics passes but the compu...

Page 182: ...roblems If you encounter memory problems some common causes and solutions are listed in the following table CAUTION Power may still be supplied to the DIMMs when the computer is turned off To avoid damage to the DIMMs or the system board you must unplug the computer power cord before attempting to reseat install or remove a DIMM For those systems that support ECC memory HP does not support mixing ...

Page 183: ...requirements for the application or add more memory to the computer The computer emits one short beep then one long beep followed by a three second pause Cause Solution Memory is installed incorrectly or is bad 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Solving CD ROM and DVD P...

Page 184: ...em The device is attached to a SATA port that has been disabled in Computer Setup Run the Computer Setup utility and ensure SATA1 Controller is Enabled in the Advanced menu CD ROM or DVD devices are not detected or driver is not loaded Cause Solution Drive is not connected properly or not properly configured See the documentation that came with the optional device Movie will not play in the DVD dr...

Page 185: ...ot detect the CD ROM or DVD ROM drive 1 Use Device Manager to remove or uninstall the device 2 Restart the computer and let Windows detect the CD or DVD driver Recording or copying CDs is difficult or impossible Cause Solution Wrong or poor quality media type 1 Try using a slower speed when recording 2 Verify that you are using the correct media for the drive 3 Try a different brand of media Quali...

Page 186: ... drive Cause Solution Flash drive is bootable Install the flash drive only after the operating system boots Solving Front Panel Component Problems If you encounter problems with devices connected to the front panel refer to the common causes and solutions listed in the following table Table C 16 Solving Front Panel Component Problems A USB device 1394 device headphone or microphone is not recogniz...

Page 187: ...et up to work with your ISP Cable DSL modem is not plugged in Plug in cable DSL modem You should see a power LED light on the front of the cable DSL modem Cable DSL service is not available or has been interrupted due to bad weather Try connecting to the Internet at a later time or contact your ISP If the cable DSL service is connected the cable LED light on the front of the cable DSL modem will b...

Page 188: ...cating properly Windows XP 1 Select Start Control Panel 2 Double click System 3 Click the Hardware tab 4 In the Device Manager area click the Device Manager button 5 Double click Modems 6 Double click Agere Systems PCI SV92PP Soft Modem 7 On the General tab click Diagnostics 8 Click Query Modem A Success response indicates the modem is connected and working properly Windows Vista 1 Select Start Co...

Page 189: ...he applicable solutions listed in the following table Table C 18 Solving Software Problems Computer will not continue and no HP logo screen has appeared Cause Solution POST error has occurred See the Restore Kit or the Worldwide Limited Warranty for terms and conditions Computer will not continue after HP logo screen has appeared Cause Solution System files may be damaged Use recovery diskette to ...

Page 190: ...em board 3 short beeps and 1 long beep followed by a three second pause CPU configuration error or invalid CPU detected before graphics card initialized 1 Upgrade the BIOS to proper version 2 Change the processor 1 short beep followed by a one second pause No legacy floppy drive or optical drive found 1 Check cable connections 2 Run the Computer Setup utility and ensure the device port is enabled ...

Page 191: ...fore beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object See the Hardware Reference Guide for more information 3 Remove the computer cover or access panel 4 Locate the header and jumper labeled E69 NOTE The password jumper is blue so that it can be easily identified For assistance locating the password jumper and other system ...

Page 192: ...erence Guide for more information 3 Remove the computer cover or access panel CAUTION Resetting CMOS will restore the computer to factory defaults and will erase any customized information including passwords asset numbers and special settings 4 Locate the header and jumper labeled E69 NOTE Be sure you have disconnected the AC power cord from the wall outlet The CMOS will not clear if the power co...

Page 193: ...u visit http www hp com NOTE If you take the computer to an authorized reseller dealer or service provider for service remember to provide the Supervisor and User passwords if they are set Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance Contacting Customer Support 183 ...

Page 194: ... unpressurized Operating Nonoperating 10 000 ft 30 000 ft 3048 m 9144 m NOTE Operating temperature is derated 1 0 C m 1000 ft to 3000 m 10 000 ft above sea level no direct sustained sunlight Max rate of change 10 C Hr Upper limit may be limited by type and number of options installed Heat Dissipation Maximum Typical idle 1575 BTU hr 307 BTU hr 397 kg cal hr 77 kg cal hr Power Supply Operating Volt...

Page 195: ...sea level no direct sustained sunlight Maximum rate of change is 10 C Hr The upper limit may be limited by the type and number of options installed Relative Humidity noncondensing Operating Nonoperating 38 7 C max wet bulb 10 90 5 95 Maximum Altitude unpressurized Operating Nonoperating 10 000 ft 30 000 ft 3048 m 9144 m Power Supply Operating Voltage Range1 Rated Voltage Range Rated Line Frequency...

Page 196: ...ems support 29 changing password 32 chassis MT illustrated 37 cleaning computer 42 mouse 43 safety precautions 42 clearing password 33 Client Management Interface 17 Client Manager from Symantec 20 cloning tools software 15 CMOS resetting jumper 182 computer cleaning 42 configuring power button 29 connecting MT drive cables 63 connecting SFF drive cables 98 connections MT system board 61 SFF syste...

Page 197: ... Client Manager from Symantec 20 ProtectTools Security Manager 19 System Software Manager 18 HPQFlash 23 I industry standards 30 initial configuration 15 Insight Diagnostics 9 installing expansion card 120 MT diskette drive 70 MT drive cables 63 MT hard drive 74 MT media card reader 70 optical drive 66 optical drive SFF 103 SFF diskette drive 108 SFF drive cables 98 SFF hard drive 113 SFF media ca...

Page 198: ...power supply fan 43 MT removal and replacement 83 SFF removal and replacement 131 power supply surge tolerant 34 power switch assembly SFF removal and replacement 127 power switch LED MT removal and replacement 78 Preboot Execution Environment PXE 17 preinstalled software image 15 preparation for disassembly 47 printer problems 165 Proactive Change Notification PCN 22 problems audio 164 CD ROM or ...

Page 199: ...memory removal and replacement 115 plastic wire fastener removal and replacement 125 power supply removal and replacement 131 power switch assembly removal and replacement 127 preparation for disassembly 91 processor removal and replacement 130 speaker removal and replacement 128 system board connections 96 system board removal and replacement 132 SFF drive connectors 100 software Altiris AClient ...

Page 200: ...ake on LAN feature 170 Web sites Altiris Client Management Suite 21 BIOS download 23 Configuration Management 16 HP Business PC Security 19 HP Client Automation Center 20 HP Client Catalog for Microsoft SMS 21 HP Client Management Interface 18 HP Client Management Solutions 16 HP Client Manager from Symantec 21 HP Softpaq Download Manager 18 HP Support 22 HP System Software Manager 18 HPQFlash 23 ...

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