Unable to connect to the Internet.
Cause
Solution
Windows XP
1.
Select
Start
>
Control Panel
.
2.
Double-click
Internet Options
.
3.
On the
General
tab, click the
Delete Cookies
button.
Cannot automatically launch Internet programs.
Cause
Solution
You must log on to your ISP before some programs will start.
Log on to your ISP and launch the desired program.
Internet takes too long to download Web sites.
Cause
Solution
Modem is not set up properly.
Verify that the modem is connected and communicating
properly.
Windows XP
1.
Select
Start
>
Control Panel
.
2.
Double-click
System
.
3.
Click the
Hardware
tab.
4.
In the
Device Manager
area, click the
Device Manager
button.
5.
Double-click
Modems
.
6.
Double-click
Agere Systems PCI-SV92PP Soft
Modem
.
7.
On the
General
tab, click
Diagnostics
.
8.
Click
Query Modem
. A “Success” response indicates the
modem is connected and working properly.
Windows Vista
1.
Select
Start
>
Control Panel
.
2.
Click on
System and Maintenance
.
3.
Click on
System
.
4.
In the
Tasks
list, select
Device Manager
.
5.
Double-click
Modems
.
6.
Double-click
Agere Systems PCI-SV92PP Soft
Modem
.
Table C-17
Solving Internet Access Problems (continued)
178 Appendix C Troubleshooting Without Diagnostics
Summary of Contents for Compaq dx7500
Page 1: ...Service Reference Guide HP Compaq dx7500 Business PC ...
Page 4: ...iv About This Book ...
Page 10: ...Index 186 x ...
