Hitachi Virtual Storage Platform F400, Service Manual, Page: 380 / 418

prompt. When completing the tool execution,
zSv_AutoDump.exe
is completed
appears in the command prompt.
5. At the completion message, close the command prompt.
6. Under the output destination folder, check that the following files are
created.:
•
hdcp.tgz
is the dump file. If many dump files are output to the
storage system, the SVP free space might be insufficient, and you will
have to move the dump files to a location other than the SVP.
zSv_AutoDump.log
is the dump tool log file. If the dump file was not
created, send this log file to your administrator. Otherwise, delete the
log file.
7. Exit the command prompt.
Collecting dump files manually
If you cannot use the Dump tool or the Dump tool fails, collect the following
dump files manually.
In the following list:
•
installDir
is the SVP installation directory (for example,
C:\Mapp
).
•
%USERPROFILE%
is the installation login user of the SVP (for example,
C:
\Users\<user name>
).
•
%WINDIR%
is the Windows folder in the system drive (for example,
C:
\Windows
).
<installDir>\wk\supervisor\dkcman\log\*.*
<installDir>\wk\supervisor\dkcman\cnf\*.*
<installDir>\wk\supervisor\rmiserver\log\*.*
<installDir>\wk\supervisor\rmiserver\cnf\*.*
<installDir>\wk\supervisor\sdlist\log\*.*
<installDir>\wk\supervisor\mappiniset\logs\MappIniSet\*.*
<installDir>\wk\supervisor\mappiniset\mpprt\cnf
<installDir>\wk\supervisor\portmanager\logs\PortManager\*.*
<installDir>\wk\supervisor\restapi\data
<installDir>\wk\supervisor\restapi\logs
<installDir>\wk\supervisor\restapi\build.json
<installDir>\wk\supervisor\restapi\version.json
<installDir>\wk\supervisor\system\log\*.log
380 Troubleshooting the storage system
Service Guide for VSP Gx00 and VSP Fx00 Models