Harmonic MediaGrid Installation And Configuration Manual Download Page 296

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Chapter 9 Troubleshooting

296

Harmonic MediaGrid Release 4.1

Troubleshooting a Component, Cluster, or Client Failure



Log files for the client FSD

Refer to

Collecting Client FSD Log Files

for instructions.



Log files for the ContentBridge FSD

These can be found at /var/log/system.log and /var/log/kernel.log



The time of the failure

Check the corresponding SystemManager alarm to find the time of the failure.

Determining the FSD Version

Learn how to find the FSD version running on your Windows, Macintosh, or Linux machine.

To determine the FSD version on a Windows client:

1. From the

Control Panel

dialog, click

Add/Remove Programs

2. Locate the

Harmonic MediaGrid File System Driver

entry.

3. Click the link which says

Click here for support information

The version is displayed.

To determine the FSD version on a Macintosh client:

1. From the

File

menu, select

Find

2. Click

Applications

in the Finder sidebar of the

Searching “This Mac”

window.

3. Double-click the

Connect to MediaGrid

icon.

The

Connect to Harmonic MediaGrid

dialog box opens, where the version is displayed.

To determine the FSD version on a Linux client:

You can determine the FSD version by entering the following command:

tail /proc/sys/omfs*

Collecting Client FSD Log Files

To assist with troubleshooting, Technical Support may ask you to reproduce the problem and then
collect log files from the client computers.



Collecting Log Files on a Windows Client



Collecting Log Files on a Macintosh Client



Collecting Log Files on a Linux Client



Collecting Log Messages on the ContentBridge

IMPORTANT:

Do not collect log files unless directed to do so by Technical Support.

Collecting Log Files on a Windows Client

With version 3.5 and later, you can use the Windows File System Driver to configure logging
parameters. By default, the logging level is set to

4 - Information

For instructions on accessing the Windows File System Driver, refer to

Setting Windows FSD

Properties

1. Using the Windows FSD, increase the logging level to

5 - Debug

Summary of Contents for MediaGrid

Page 1: ...Rev C Harmonic MediaGrid Release 4 1 Installation and Configuration Guide...

Page 2: ...e which may have additional terms The software may be used or copied only in accordance with the terms of those agreements By using the software you acknowledge you have read the end user license agre...

Page 3: ...d media as well as the structure organization and code of the Software are proprietary to us and contain valuable trade secrets developed or acquired at great expense to us or our suppliers You shall...

Page 4: ...at applies in only some carefully delineated circumstances IMPORTANT The Important symbol calls your attention to information that should stand out when you are reading product details and procedural...

Page 5: ...bout Clusters Volumes and Groups 20 About a Harmonic MediaGrid Stretch Cluster 20 Supported RAID Configurations 21 About Drive Replacement 23 Network Configuration 23 Public VLAN 23 Private VLANs 24 N...

Page 6: ...mponents 69 Cables and Mounting Hardware 69 Installation Overview 69 Racking Precautions 70 Rack Mounting the Harmonic MediaGrid 3000 Series System 70 Rack Mounting the ContentServer 3000 and ContentS...

Page 7: ...main Using the Configuration Assistant 119 Joining a High Bandwidth ContentBridge to an Active Directory Domain Using the Manual Method 122 Joining a ContentBridge 1000B to an Active Directory Domain...

Page 8: ...ng a ContentBridge 156 Adding a High Bandwidth ContentBridge to the Harmonic MediaGrid System 157 ContentBridge Configuration Parameters 158 Enabling or Disabling CIFS Oplocks 158 Configuring High Ban...

Page 9: ...iaGrid File System Using Final Cut Pro 185 Mounting a Harmonic MediaGrid from a Macintosh in a Windows Domain that is not the Default 186 Additional Mount Options for Macintosh 186 Viewing Quota Infor...

Page 10: ...ntDirector 215 Powering Down or Restarting a Single ContentBridge 215 Powering Down a Single ContentServer 216 Powering Down a Single ContentStore 216 Powering On a Harmonic MediaGrid System 216 Loggi...

Page 11: ...Microsoft Domains 287 Authenticating Domain User with mdsclientn or wbinfo commands 289 Log File for winbind 289 Using Sessions to Determine a Client IP Address 290 Active Connections to the Harmonic...

Page 12: ...Panel Components 321 Rear Panel Components 324 Appendix B ContentDirector Limits 328 Overview 328 Capacity Specifications and Resource Limits 328 Capacity Specifications 328 Resource Limits 330 FileTa...

Page 13: ...structions for installing the Harmonic MediaGrid file system drivers and mounting Harmonic MediaGrid from the supported client platforms Accessing the Harmonic MediaGrid instructions for accessing the...

Page 14: ...for clients and determines the ContentServer availability The ContentBridge is an optional device that provides standard interfaces to the Harmonic MediaGrid for clients that do not have the Harmonic...

Page 15: ...MediaGrid FTP File Transfer Protocol is an interface used by a computer user to exchange files between computers Refer to ContentBridge Group refers to a collection of one or more ContentServers in a...

Page 16: ...ilability requirements The software RAID implementation is tightly integrated into the File System delivering high performance and fast RAID rebuilds Harmonic MediaGrid is configured in a single VLAN...

Page 17: ...ystem In addition the ContentDirector performs storage management and file housekeeping functions Two models of ContentDirectors are available Refer to ContentDirector 1000F and High Performance Conte...

Page 18: ...Ethernet providing software update capability network management configuration security and fault monitoring services Harmonic MediaGrid features that are enabled modified or part of the SystemManage...

Page 19: ...usually generated on the Omnibus side To create clips for use on an Omnibus system follow these guidelines Avoid creating long Harmonic clip names that only differ in the last few characters as long H...

Page 20: ...failure replication ensures that the data will be available at the second site Because of the added redundancy in a stretch cluster note that storage capacity will be reduced Make sure to work with y...

Page 21: ...Locator Private VLAN 1 Private VLAN 2 Uplink typically 10 GbE BMC Connection SystemManager MediaGrid ContentBridge ContentBridge High Bandwidth ContentBridge ContentStores 10 GbE Module 1 GbE Module...

Page 22: ...gle redundant disk drive and each enclosure has N total number of hot spares This configuration optimizes bandwidth at the cost of storage capacity IMPORTANT If using SystemManager to create RAID sets...

Page 23: ...ion required to join a Harmonic MediaGrid system to a Windows domain and to incorporate Harmonic MediaGrid into an existing network This information is provided for both customers and the installers T...

Page 24: ...nic MediaGrid qualified ContentDirector ContentDirector ContentServers ContentStores ContentBridge optional SystemManager Harmonic MediaGrid Client Customer Network Sample IP address range 10 10 0 0 1...

Page 25: ...he 1 GbE switch shown on the right The ContentDirectors must communicate on both private VLANs To allow failover the Public VLAN indicated with the blue cables must also be connected to the switch or...

Page 26: ...37 38 39 40 41 42 43 44 46T 48T 46S 48S Power Fault Locator 45T Status 10G RPS Fan Test Act FDx Spd Usr LED Mode Reset Clear 47T 45S 47S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24...

Page 27: ...ated VLAN defined on the 1 GbE switch shown on the right The ContentDirectors must communicate on both private VLANs To allow failover the Public VLAN indicated with the blue cables must also be conne...

Page 28: ...28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 46T 48T 46S 48S Power Fault Locator 45T Status 10G RPS Fan Test Act FDx Spd Usr LED Mode Reset Clear 47T 45S 47S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15...

Page 29: ...ning three or four parts for example ahost example com The site s Windows NT domain name This may often be the first word of the Active Directory domain name The IP address of the DNS Domain Name Syst...

Page 30: ...Timezone NTP Server IP address Domain Suffix Primary DNS Server IP address Secondary DNS Server IP address File System Name ActiveDirectory Server authentication details if using ActiveDirectory inclu...

Page 31: ...ronment Care must be taken to avoid temperature and humidity extremes Power When connecting equipment care must be taken to avoid power lines that are subject to noise and voltage spikes Do not instal...

Page 32: ...MediaGrid component which provides the items needed to mount each component on a rack Mounting instructions are also included The type quantity and length of the cables depends on the customer site an...

Page 33: ...be coupled together Load the rack from the bottom to the top with the heaviest component at the bottom of the rack Always make sure the rack is stable before extending a component from the rack You s...

Page 34: ...tServer and ContentStore 4000 series will not receive sufficient airflow or cooling if it is operated with any of the front or rear modules missing It is essential that every module bay is filled eith...

Page 35: ...unit first Refer to Rack Mounting the ContentStore 5840 for instructions NOTE Each device should be placed on the rack and then secured to the rails before mounting the next device Rack mounting the C...

Page 36: ...and push the middle rail toward the back of the rail to collapse the rail assembly NOTE If your rack system has round holes follow instructions provided in the mounting kit to install adapters and th...

Page 37: ...elease 4 1 Rack Mounting the Harmonic MediaGrid 4000 Series System d Repeat Step a through Step c to install the back end of the rail extending the rail as needed 4 Repeat Step 3 to install the right...

Page 38: ...ntil it clicks into the fully extended position e Simultaneously depress the locking tabs on both sides of the chassis and then push the chassis all the way into the rack f Secure the chassis handles...

Page 39: ...d mount the ContentServer or ContentStore on the rack prior to installing the bezel and disk drives should already be inserted 1 Connect the cable inside the bezel to the 4 pin connector on the right...

Page 40: ...l disk drives from both drawers are removed and the drawers are closed firmly and locked shut For details see Opening and Closing a Drawer Additionally you may wish to remove other modules from the ch...

Page 41: ...tentStore 5840 which is 35 C The rack must have a safe electrical distribution system It must provide over current protection for the ContentStore 5840 and must not be overloaded by the total number o...

Page 42: ...can use the branch circuit must be rated for 20A This equipment is suitable for connection to an IT power system Norway Operating Safety IMPORTANT All rear modules are part of the fire ContentStore 58...

Page 43: ...mage photograph the packaging for future reference before opening Rack Mounting the System CAUTION It is recommended that you fit and check a suitable anti static wrist or ankle strap and observe all...

Page 44: ...screws x4 as shown in Figure 2 2 8 Fix the rear of the enclosure to the hold down bracket with the rear enclosure fixing screws x2 NOTE Use the long or short hold down bracket depending on the distan...

Page 45: ...ady open In a rack containing more than one enclosure do not open more than one drawer per rack at a time CAUTION Operating temperatures inside the enclosure drawers can reach up to 60 C Take care whe...

Page 46: ...the locks will point inwards if the locks are disengaged see Figure 2 4 Unlock them if necessary by rotating them counterclockwise using a screwdriver with a Torx T20 bit Figure 2 4 Anti tamper Locks...

Page 47: ...3 Release the white latches and check they have returned to their original position 4 Push the drawer all the way back into the enclosure making sure it clicks home Figure 2 6 Drawer latch Installing...

Page 48: ...r using the instructions in Opening and Closing a Drawer 7 Repeat steps 1 6 for the second drawer NOTE The drawers must be populated with drives in whole rows at a time there are three rows of 14 driv...

Page 49: ...ntBridge 2010F 1 Pull the blue release button component F to remove inner member component D from the slides Figure 2 9 AXXVRAIL mounting railside mount 2 Install the slides to the rack as follows a A...

Page 50: ...rack 3 Install the inner member component D to the chassis as follows a Align inner member key holes to the standoffs on the chassis b Move the inner member in the direction shown in the example belo...

Page 51: ...oned in the top left corner CAUTION The front panel is susceptible to electrostatic discharge ESD when the bezel is removed Wear the appropriate ESD protection 1 Connect the USB cable inside the bezel...

Page 52: ...storage system components The network cable colors used in the following sections are provided for example only Other colors can be used instead as long as the connections correspond to the blue white...

Page 53: ...ork Two rack System depending on the system setup 4 Connect power cables to each system component Refer to Connecting the Power Cables in a System with ContentServer 4000 Series IMPORTANT After connec...

Page 54: ...omponents Figure 2 15 Harmonic MediaGrid 4000 Series and Network Switch Connections 3 4 5 6 7 8 1 2 11 12 13 14 15 16 9 10 10 GbE SFP Ports 3 4 5 6 7 8 1 2 11 12 13 14 15 16 9 10 10 GbE SFP Ports Firs...

Page 55: ...interface ports 2 and 3 connections only 1 Connect the ContentDirector private interfaces ports 2 and 3 to the switch as follows a Connect port 2 on the first ContentDirector to port 1 on switch modu...

Page 56: ...tch Connection Connecting the ContentServer 4000 to the Network Switch 1 Starting with Controller A connect a red CAT 6 Ethernet cable to the BMC port maximum data rate 100Mb s Connect the other end o...

Page 57: ...NT To ensure redundancy and proper failover in the event of a failure you must connect each controller to a separate switch or switch module Figure 2 18 Connecting the ContentServer 4000 to the Networ...

Page 58: ...T 6 Ethernet cable to the BMC port maximum data rate 100Mb s Connect the other end to an open port on the second 1 GbE switch module 5 Using blue 10 GbE SFP cables connect NIC 5 on Controller B to an...

Page 59: ...ct 10 Gigabit Ethernet port 2 on first ContentBridge to the first available port on switch module A 2 Connect 10 Gigabit Ethernet port 3 on first ContentBridge to the first available port on switch mo...

Page 60: ...r core switch 2 Connect the appropriate network cable CX4 or MMF to 10GbE port 3 on the first ContentBridge then connect the other end of the cable to an available port on the customer core switch 3 C...

Page 61: ...ting the ContentServer to the ContentStore be careful to not twist the SAS cables bundle them with power cables or inadvertently braid the cables together 1 On Controller A on the ContentServer connec...

Page 62: ...ContentStore 5840 At this time Harmonic supports connecting a single ContentStore 5840 to a ContentServer 4000 NOTE When connecting the ContentServer to the ContentStore be careful to not twist the S...

Page 63: ...entServer connect a SAS cable to an open SAS port Connect the other end of the cable to the right hand SAS port on the right hand I O module of the ContentStore 5840 Figure 2 23 Connecting the Content...

Page 64: ...ect the other end of each cable to the client network NOTE Use ports A1 and A4 on the switch for fiber optic cable connections 2 Connect CX4 cables to Port A2 and to Port A3 on the second switch Push...

Page 65: ...X4 cables to the two 10 GbE ports on the back of rack two s second switch Connect the other end of the cables to available 10 GbE ports on the back of rack one s switch that connects to the client net...

Page 66: ...dd a ContentStore with the system powered on you must power down the associated ContentServer controllers one at time before you connect the SAS cable in each SAS domain IMPORTANT On the ContentServer...

Page 67: ...the other end of the cable to SAS 1 on the bottom expander module on the ContentStore 10 Power on Controller 1 by pressing the power button on the front panel of the ContentServer 1 1 On the ContentS...

Page 68: ...itioners and refrigeration units For optimum protection AC noise filters and surge protectors are recommended if unstable power conditions are present Site Harmonic MediaGrid equipment is designed for...

Page 69: ...operly prepared with adequate power ventilation and rack space Refer to Site Preparation for details IMPORTANT Make sure to leave a space for the SystemManager keyboard monitor tray It is recommended...

Page 70: ...d extend only one component at a time extending two or more simultaneously may cause the rack to become unstable To eliminate any possibility of tipping over ensure that the equipment rack is securely...

Page 71: ...rails 3 Outer rails attach to the server rack and hold the server in place The outer rails for the chassis extend between 30 inches and 33 inches Install the outer rack rails as follows a Attach the r...

Page 72: ...ition See Figure 3 3 Figure 3 3 Installing the chassis into a rack d Insert and tighten the thumbscrews that hold the front of the server to the rack Installing the Bezel The bezel ships separately fr...

Page 73: ...Make sure all disk drives from both drawers are removed and the drawers are closed firmly and locked shut For details see Opening and Closing a Drawer Additionally you may wish to remove other module...

Page 74: ...tentStore 5840 which is 35 C The rack must have a safe electrical distribution system It must provide over current protection for the ContentStore 5840 and must not be overloaded by the total number o...

Page 75: ...can use the branch circuit must be rated for 20A This equipment is suitable for connection to an IT power system Norway Operating Safety IMPORTANT All rear modules are part of the fire ContentStore 58...

Page 76: ...mage photograph the packaging for future reference before opening Rack Mounting the System CAUTION It is recommended that you fit and check a suitable anti static wrist or ankle strap and observe all...

Page 77: ...screws x4 as shown in Figure 3 5 8 Fix the rear of the enclosure to the hold down bracket with the rear enclosure fixing screws x2 NOTE Use the long or short hold down bracket depending on the distan...

Page 78: ...ady open In a rack containing more than one enclosure do not open more than one drawer per rack at a time CAUTION Operating temperatures inside the enclosure drawers can reach up to 60 C Take care whe...

Page 79: ...the locks will point inwards if the locks are disengaged see Figure 3 7 Unlock them if necessary by rotating them counterclockwise using a screwdriver with a Torx T20 bit Figure 3 7 Anti tamper Locks...

Page 80: ...Release the white latches and check they have returned to their original position 4 Push the drawer all the way back into the enclosure making sure it clicks home Figure 3 9 Drawer latch Installing D...

Page 81: ...re 3 11 Drive locked 5 Repeat steps 2 4 for the remaining drive slots in that drawer 6 Close the drawer using the instructions in Opening and Closing a Drawer 7 Repeat steps 1 6 for the second drawer...

Page 82: ...n this section show a two rack unit server however the same rack rails are used for the ContentDirector 1000F 2000C and ContentBridge 2010F 1 Pull the blue release button component F to remove inner m...

Page 83: ...sts d Move the ball retainer to the front of the rack 3 Install the inner member component D to the chassis as follows a Align inner member key holes to the standoffs on the chassis b Move the inner m...

Page 84: ...rack Installing the bezel on the ContentDirector 1000F 2000C and ContentBridge 2010F Align the bezel in front of the chassis so that the Harmonic logo is positioned in the top left corner CAUTION The...

Page 85: ...commended that you attach the rear brackets just above the previous device s brackets so the network switch rests on top of the device below it 1 Unpack the network switch 2 Unpack the rack mount kit...

Page 86: ...nts The following section provides instructions for connecting the Harmonic MediaGrid storage system components The network cable colors used in the following sections are provided for example only Ot...

Page 87: ...rk Switches to the Client Network One rack System or Connecting Network Switches to the Client Network Two rack System depending on the system setup 4 Connect power cables to each system component Ref...

Page 88: ...ting the Harmonic MediaGrid 3000 System Components Figure 3 18 Harmonic MediaGrid and 10 GbE Network Switch Connections SFP Ports 10 GbE SFP Ports 10 GbE SFP Ports 1 First ContentDirector SystemManage...

Page 89: ...he Harmonic MediaGrid 3000 System Components Figure 3 19 Harmonic MediaGrid and 1 GbE Network Switch Connections SFP Ports 10 GbE SFP Ports 10 GbE SFP Ports First ContentDirector SystemManager To Clie...

Page 90: ...the ContentDirector private interfaces ports 2 and 3 to the switch as follows a Connect port 2 on the first ContentDirector to port 1 on switch module D b Connect port 3 on the first ContentDirector...

Page 91: ...d of the cable to an open port on the second network switch module at Site 1 This will also be used for the Public VLAN 5 For the ContentDirector at Site 2 connect a yellow fiber optic cable to NIC 3...

Page 92: ...SystemManager User Guide for instructions To connect a SystemManager to a network switch 1 Connect a CAT 6 Ethernet cable to port 1 on the SystemManager 2 Connect the other end of the Ethernet cable...

Page 93: ...1 GbE switch module 3 Using white CAT 6 Ethernet cables connect the remaining three NICs on the left hand controller to open ports on the second 1 GbE switch module 4 On the right hand controller con...

Page 94: ...the ContentServers to network switches 1 Starting with the left hand controller connect a red CAT 6 Ethernet cable to NIC 0 Connect the other end of the cable to an open port on the first 1 GbE switch...

Page 95: ...Assistant to configure the ContentBridge it must on the Public VLAN If you are using a ContentBridge 1000B it must be on the Public VLAN without exception NOTE Both 10 GbE ports on the ContentBridge...

Page 96: ...nect the other end of the cable to an available port on the customer core switch 2 Connect the appropriate network cable CX4 or MMF to 10GbE port 3 on the first ContentBridge then connect the other en...

Page 97: ...these connections if one or more optional ContentBridges are part of the Harmonic MediaGrid system a Connect port 1 on the first ContentBridge to the first available port on switch module C b Connect...

Page 98: ...d of the cable to the left hand SAS port on the left hand controller of the first ContentStore NOTE Do not twist SAS cables or bundle them with power cables 2 On the right hand controller of the Conte...

Page 99: ...nic supports connecting no more than one ContentStore 5840 to a ContentServer 3000 Use the following instructions and Figure 3 28 for reference Use the SAS host bus adapters HBAs supplied with the Con...

Page 100: ...gure 3 29 Network Switches and Client Network Connections To connect the network switches to the client network 1 Connect CX4 cables to Port A2 and to Port A3 on the first switch Push in the locking d...

Page 101: ...0 GbE ports on rack one s switch that connects to the client network 3 Connect the top network switch to the client network Connecting Components in Rack Two To connect the network switches to the cli...

Page 102: ...nic MediaGrid system s devices using the customer specific configuration information Expanding a Harmonic MediaGrid 3000 Series System Follow this procedure when you wish to connect an additional Cont...

Page 103: ...ntServer Properties page in SystemManager verify that the Status field for Controller 0 changes to Connected 8 Power down Controller 1 on the ContentServer by clicking the Shutdown button and then cli...

Page 104: ...ntServer and ContentDirector Services Managing Memory Usage by the File System Driver Configuring the Remote Media API on a ContentBridge Configuring a ContentBridge Adding a High Bandwidth ContentBri...

Page 105: ...in this section Note the following The Network Configuration Assistant cannot be used for any non Harmonic MediaGrid qualified switches or for any 10GbE switches For help with configuring those contac...

Page 106: ...the Programs menu click Accessories Communications HyperTerminal 4 Connect to the switch using the following port settings Bits Per Second 19200 Data Bits 8 Parity None Stop Bits 1 Flow Control Xon Xo...

Page 107: ...P6400 subdirectory that is HP6400_subA1 cfg HP6400_subB1 cfg About Cisco Switches The Network Configuration Assistant creates configuration files for the Cisco switches Provide these configuration fil...

Page 108: ...id user account with administrative privileges Avoiding IP Address Conflicts when Running the Configuration Assistant The Configuration Assistant assumes that the Harmonic MediaGrid subnets private an...

Page 109: ...e to complete the answers Note that the assistant will display suggested responses in brackets During the assistant you can use the up or down arrow keys to tab to previous responses Follow these step...

Page 110: ...the same date and time sudo initconfig datesync 5 Enter the following at the command prompt cd home ovnuser scripts 6 Start the configuration script using the following command sudo autoconfig Notes o...

Page 111: ...he ContentBridge 1000B or High Bandwidth ContentBridge User names and passwords are not stored in clear text on the ContentBridge 1000B or High Bandwidth ContentBridge When a ContentBridge 1000B or Hi...

Page 112: ...luster All ContentDirectors in one cluster must have the same Cluster ID For more information about clusters see Required Information for a Windows Domain Controller depending on your system Perform t...

Page 113: ...e x persists e Verify that all ContentServers have 0GB allocated in the GB 0 XXXX column f Verify that all ContentServers have 0 slices allocated in the SC 0 column g If any ContentServers do not appe...

Page 114: ...nd Lightweight Directory Access Protocol LDAP for authentication and directory services Follow the instructions in this section to join Harmonic MediaGrid to a Windows domain Choosing the Best Authent...

Page 115: ...ler machine Replace the name in the steps below where you see windows_domain_controller_name The Administrator account password on the Active Directory controller Note that a Windows Active Directory...

Page 116: ...p and realm entries are needed to specify the Windows NT Domain name and the active Directory Domain name in the smb conf file For example if the Windows NT domain name is Harmonic local then the real...

Page 117: ...rties page See the Harmonic SystemManager User Guide for details Verifying Communication with the Domain Controller 1 After confirming that the winbind service is running verify the connection and com...

Page 118: ...SSH for the login session 4 Click the Open button to connect to the ContentDirector Editing the Samba Configuration File NOTE The following procedure is only required if you are joining a Windows NT...

Page 119: ...idge 1000B or High Bandwidth ContentBridge to an Active Directory Domain One method involves the configuration assistant and the other involves manually modifying configuration files Choose from the f...

Page 120: ...e ovnuser Password OVN SvCaUsa 3 Type the following command to set the FIRSTBOOT mode on the ContentBridge sudo initconfig setflag NOTE In some cases running this command can result in the following m...

Page 121: ...for each additional High Bandwidth ContentBridge f Type sudo initconfig rmflag g Perform the commands in step 10 above to join the ContentBridge to the Active Directory domain and restart services 1 2...

Page 122: ...dwidth ContentBridge to connect to the local CIFS share The syntax for the smbclient command is smbclient U username W domain_name localhost MediaGrid File System Name For example for a High Bandwidth...

Page 123: ...ERCASE with the name of the ActiveDirectory Realm in all uppercase letters b Replace instance ADS Domain Controller FQDN with the Fully Qualified Domain Name of the ActiveDirectory server Join the Hig...

Page 124: ...low the steps described in Verifying Communication with the Domain Controller NOTE Make sure the Harmonic MediaGrid cluster is also configured with Active Directory NOTE In order to access the Harmoni...

Page 125: ...al page in order to understand the options listed here Samba has a huge number of configurable options perhaps too many most of which are not shown in this example Any line which starts with a semi co...

Page 126: ...D Realm in UPPERCASE realms AD Realm in UPPERCASE kdc ADS Domain Controller FQDN logging default FILE var log krb5libs log kdc FILE var log krb5kdc log admin_server FILE var log kadmind log libdefault...

Page 127: ...etc samba smb conf on the ContentBridge b Copy tftpboot config gateway krb5 conf from the ContentDirector to etc krb5 conf on the ContentBridge 5 Run the following command net ads join U AD_Admin pass...

Page 128: ...n connect to any of the ContentDirectors In order for this to happen the customer s DNS must have the IP addresses of each of the ContentDirectors added with the same name These address records type A...

Page 129: ...server 2 In the left panel of the DNS management window click the Reverse Lookup Zones folder that is associated with the DNS server There may already be reverse zones defined for the DNS server 3 Ri...

Page 130: ...Open the etc ldap conf file on both the primary and secondary ContentDirectors and edit the following lines a Specify the LDAP server by changing host 127 0 0 1 to the Fully Qualified Domain Name FQD...

Page 131: ...High Bandwidth ContentBridge to an LDAP Domain Follow the procedures in this section in order NOTE In order to join a High Bandwidth ContentBridge to an LDAP domain an LDAP or Open Directory server m...

Page 132: ...vCaUsa 3 Stop smb service For example for a High Bandwidth ContentBridge with hostname hbcb205 root hbcb205 service smb stop 4 Update the following configuration file opt omclb conf smb conf Note the...

Page 133: ...rectory domain NOTE It is not recommended that you switch between ActiveDirectory and LDAP once an authentication method is chosen Before continuing make sure the ContentBridge 1000B is not configured...

Page 134: ...ates a local temporary database on the ContentBridge 1000B at var lib samba private secrets tdb 6 Remove any CB entries that provide access to individual users from the etc passwd file locally on the...

Page 135: ...r PDC support is not required to connect a High Bandwidth ContentBridge to an Open Directory server OS X 10 11 and later Joining a High Bandwidth ContentBridge to an Open Directory Server with OS X 10...

Page 136: ...b Change the entry Base dc example dc com to the distinguished name of the search base which is the name that uniquely identifies an entry in the directory c Edit the line pam_password md5 as follows...

Page 137: ...If you see the following output LDAP is not configured properly and you must trace the problem id diradmin No such user 10 Restart the omcld service by typing the following service omcld restart 1 1...

Page 138: ...or During authentication the connection between the ContentDirector and Open Directory server might time out This occurs when the LDAP idle time limit on the Open Directory server is less than the LDA...

Page 139: ...t you name the service account omauthchk 2 Log in to the Open Directory server using the service account 3 From the home directory make an ssh subdirectory if needed and then verify permissions and en...

Page 140: ...rsion x x Configuring Samba Settings on the High Bandwidth ContentBridge IMPORTANT Before editing opt omclb conf smb conf Harmonic recommends that you first save a copy 1 Ensure that the heartbeat ser...

Page 141: ...mbclient will respond with the following prompt smb NOTE Make sure the Harmonic MediaGrid cluster is also configured with Apple Open Directory NOTE Make sure that winbind service is stopped If you do...

Page 142: ...ifies an entry in the directory Replace opendir_FQDN with the Fully Qualified Domain Name of the Apple Open Directory server 5 Copy opt omclb conf smb conf to etc samba smb conf Adding the Open Direct...

Page 143: ...armonic MediaGrid cluster is also configured with Apple Open Directory NOTE Make sure that winbind service is stopped If you do not stop the winbind service on the High Bandwidth ContentBridge it will...

Page 144: ...ory b Replace opendir_FQDN with the Fully Qualified Domain Name of the Apple Open Directory server 4 Repeat steps 1 3 for all remaining ContentDirectors in the Harmonic MediaGrid cluster Adding the Op...

Page 145: ...in Verifying Communication with the Domain Controller NOTE Make sure the Harmonic MediaGrid cluster is also configured with Apple Open Directory NOTE Make sure that winbind service is stopped If you...

Page 146: ...ip address 8080 2 Go to Cluster Cluster Users and Groups Common Users and click Create a new user 3 Enter the details of the user such as name password group membership and click Create Synchronizing...

Page 147: ...auth required pam_ldap so account required pam_ldap so session required pam_ldap so password required pam_ldap so etc nsswitch conf passwd compat ldap group compat ldap shadow compat ldap LDAP This P...

Page 148: ...pam d mdscore auth required pam_unix so account required pam_unix so session required pam_unix so password required pam_unix so etc nsswitch conf passwd compat group compat shadow compat omneon confi...

Page 149: ...5 Type the following to verify that DHCP is running sudo service dhcpd status You should see output similar to the following sudo service dhcpd status dhcpd pid 2365 is running Note that the pid is a...

Page 150: ...onnection is successful mdsclientn built on 2006 Jun 11 01 36 USM_Branch_1_0 Connecting to host localhost protocol tcp prog 0x20000003 New client is 0x56f8f0 Connected to localhost Opening default ses...

Page 151: ...mount the NFS share Type the following using the Linux client machine mount t nfs cb1 mediagrid com mnt omfs mds omneon omfs fs0 mnt Opening Network Ports to Enable Client Access Specific network port...

Page 152: ...onsider increasing this value IMPORTANT The default value is sufficient for most workflows If you are unsure of whether you should change it please contact Harmonic Technical Support for assistance NO...

Page 153: ...e after memory has been allocated has no effect as the Linux FSD will not release any memory it has acquired Since the Linux FSD begins allocating memory as soon as the omfs module is loaded by the Li...

Page 154: ...ytes If necessary modify the Pre allocation Limit by entering the following command sysctl omfs_cache_pre_allocate NNN where NNN is the number of memory cache units increments of 256KB If necessary mo...

Page 155: ...Media API They define remote systems that will be used to transfer media files MG Harmonic MediaGrid mounts are for configuring remote Harmonic MediaGrid file systems CI CIFS mounts are for configurin...

Page 156: ...ved from the range The DHCP server must also recognize the MAC address of the ContentBridge and assign it a reserved IP address during startup The ContentBridge MAC address is located on the outside o...

Page 157: ...t before proceeding To add a High Bandwidth ContentBridge to the Harmonic MediaGrid system 1 Connect a monitor and keyboard to the High Bandwidth ContentBridge you wish to add 2 Log on to the High Ban...

Page 158: ...e make sure to select the ID of the ContentBridge you are adding or replacing If you are unsure of the correct ID you may consider re running the Configuration Assistant and manually setting the IP ad...

Page 159: ...dth ContentBridge in an HA pair in order to remain connected in the event of a failover HA Pair Configuration Overview To configure an HA pair 1 Make sure the High Bandwidth ContentBridges you wish to...

Page 160: ...nsult with Technical Support before proceeding 1 Consult your network administrator to identify an available IP address 2 Make sure no device in your Harmonic MediaGrid system is using the desired IP...

Page 161: ...make sure to modify your DHCP server to use the shared public address for your HA pair rather than the public address for a stand alone High Bandwidth ContentBridge Running the HA Pair Utility IMPORT...

Page 162: ...ge in an HA pair To replace a High Bandwidth ContentBridge in an HA pair Remove the HA pair configuration for the High Bandwidth ContentBridge you wish to replace by running hapair force destroy Note...

Page 163: ...et the time zone Using SystemManager click the View Edit ContentServer Config button on the Harmonic MediaGrid Cluster Properties page to edit the file See the Harmonic SystemManager User Guide for co...

Page 164: ...stem drivers are available for download from Harmonic s support site Refer to Downloading the File System Driver for instructions IMPORTANT See the latest Harmonic MediaGrid Release Notes for your par...

Page 165: ...armonic MediaGrid MacOSXFSD v version dmg for the Macintosh OS X driver Harmonic MediaGrid WinFSD v version for the Windows driver Harmonic MediaGrid LinuxFSD v version zip for the Linux driver 4 Ente...

Page 166: ...s from a Windows PC Upgrading From a Prior Windows FSD Release If you are upgrading the Windows FSD from a previous release use the fsdsetup utility to perform the upgrade NOTE Harmonic recommends tha...

Page 167: ...SMacOSXFSD disk image on the desktop 4 Double click the SMacOSXFSD disk mount A window with three icons will appear 5 Double click the MediaGridMacOSXFSD pkg installer package 6 Follow the steps as i...

Page 168: ...may want to apply these settings if you are using other 1GbE NICs and experience performance problems Installing the Harmonic MediaGrid File System Driver for Linux Follow these instructions to insta...

Page 169: ...rpm i command by itself For example rpm ivh MediaGridFSD 3 5 0 0 20070515_2 6 17_1 2142_FC4smp x86_64 rpm 2 Please capture the output of the above command in case a problem occurs 3 Once you have ins...

Page 170: ...fs To upgrade from a prior release 1 Use one of the following commands for example For RedHat Fedora rpm Uvh MediaGridFSD 3 5 0 0 20070308_2 6 17_1 2142_FC4smp x86_64 rpm For Ubuntu or Debian dpkg ins...

Page 171: ...se a ContentBridge which allows you to access the Harmonic MediaGrid via CIFS Common Internet File System FTP File Transfer Protocol or NFS Network File System Choose from the following sections for i...

Page 172: ...s to map to Harmonic MediaGrid and the following login prompt appears Figure 6 2 Harmonic MediaGrid Login 6 Enter a valid case sensitive username and password 7 Optionally enter a domain 8 If you woul...

Page 173: ...aGrid File System Driver for Windows if you have not installed the file system driver To set FSD parameters 1 Mount the Harmonic MediaGrid file system following the instructions in Mounting a Harmonic...

Page 174: ...Usage by the File System Driver Property Description Valid Range Read Ahead Setting This setting specifies the amount of ReadAhead data in slices to be pre fetched for each open active file The defau...

Page 175: ...allocated Therefore the maximum value enforced for this parameter may be smaller than 25 of the total system RAM 100 MB 25 of RAM Optimize for nonlinear editing This option can improve performance for...

Page 176: ...may still keep the Harmonic MediaGrid session alive after disconnecting Remove All Saved Credentials Click this button to remove the entire list of saved credentials Use saved credentials as first pr...

Page 177: ...monic MediaGrid file system To automatically mount a file system 1 Click the Start button on the Windows taskbar and then click Run 2 Start the Group Policy management console by typing the following...

Page 178: ...ick the Startup script in the right pane The Startup Properties dialog box displays Figure 6 4 Startup Properties 5 Click the Show Files button The Startup folder displays 6 Open a text editor such as...

Page 179: ...files and directories faster than simply using Windows Explorer To copy data using OmCopy 1 Select the file or directory you wish to copy 2 Right click to view the right click menu options and select...

Page 180: ...ounting a Harmonic MediaGrid file system without using the Harmonic MediaGrid FSD for Macintosh With version 3 4 and later the Mac FSD provides two ways to connect to the Harmonic MediaGrid via a User...

Page 181: ...naging Memory Usage by the File System Driver for more information Use case insensitive file names select if you would like to set the file system to be case insensitive By default the Harmonic MediaG...

Page 182: ...ssword for your Harmonic MediaGrid file system The domain information can be entered as username domain 5 Optionally you may select the checkbox to add your Harmonic MediaGrid password to your keychai...

Page 183: ...osh Figure 6 7 Configuring Automatic Connections Connecting with a System Level Mount The System Level Mount uses the same options provided in earlier releases of the Mac FSD 1 Open the System Prefere...

Page 184: ...ect As the user name for connecting to the Harmonic MediaGrid system Password the password for connecting to the Harmonic MediaGrid system 5 Configure any Network Settings or Connection Options see Co...

Page 185: ...pears Displaying Connected Harmonic MediaGrid Systems on the Desktop By default connected network servers do not display on the Macintosh desktop using Macintosh OS X 10 5 and later 1 Select Preferenc...

Page 186: ...c to the customer For example mount t omfs o username user1 password user1password domain acme Volumes mg qa1 Additional Mount Options for Macintosh The following file system mounting options are avai...

Page 187: ...MediaGrid file system Supported types are as shown below in increasing priority level with the default being omTagPriorityRealTime omTagPriorityBackground omTagPriorityLow omTagPriorityNormal omTagPr...

Page 188: ...cess for applications on the client This means files cannot be opened for writing on another client system at the same time They can however be opened on other clients in read mode By default this opt...

Page 189: ...irst contacting Technical Support Table 6 2 Linux FSD Mount Options Option Description username xyz Specify the required user name You are prompted for a user name if it is not specified password abc...

Page 190: ...by this client When listing this option in the mount command it will affect all files open on the volume mount and no other client may remove or rename any of those files noflushonclose This option p...

Page 191: ...e to prevent this behavior from defeating connection balancing net ipv4 conf default arp_ignore 1 net ipv4 conf default arp_announce 1 4 Restart the computer after making these additions maxdeferredcl...

Page 192: ...rity Permissions Use the following user name and password when creating and mounting file systems and directories setting up Access Control Lists ACLs and performing other administrative tasks User na...

Page 193: ...er is the local mount s user if the FSD is used If CIFS NFS or FTP is used the user is the user who mounted the ContentBridge Harmonic MediaGrid handles permission enforcement File directory permissio...

Page 194: ...a directory is selected The Reservation setting if a directory is selected Changing Security Permissions on Windows Harmonic MediaGrid allows you to set user and group level security for the various H...

Page 195: ...Up or Down to move an entry within the list See About the Ordering of ACEs within an ACL in the ContentManager User s Guide for information on how to order the entries 3 The Allowed Deny Permissions...

Page 196: ...NOTE Turning this capability on reduces performance related to directory access operations such as directory listing Setting up Soft Links A soft link is a symbolic link to another file or directory T...

Page 197: ...The user name and password must exist in the ContentBridge configuration file See Editing the ContentBridge Configuration File in the Harmonic SystemManager User Guide for more information The user n...

Page 198: ...text box type the DNS name of the ContentBridge and the share name preceded by two backslashes For example DNS name SHARE NAME Enter a user name and password when prompted The user name and password m...

Page 199: ...er the password associated with the user name in the ContentBridge configuration file Using NFS on a Linux Client Follow these steps to access the Harmonic MediaGrid from a Linux client To use NFS 1 T...

Page 200: ...ediaGrid RAID system requires significant planning An integral component of this process is shelf evacuation which can take many hours or even days for each ContentServer or ContentStore involved Plea...

Page 201: ...each priority level will have on the entire time needed for expansion Reviewing Available Space To prepare for capacity expansion determine the amount of disk space that will be available in the volu...

Page 202: ...d from one shelf equally across all remaining shelves in the volume or group This has the advantage of maintaining maximum possible read bandwidth However it increases the total amount of time require...

Page 203: ...re only after you have determined that your system has sufficient free space and you have planned accordingly 1 In SystemManager navigate to the Cluster Properties page and then click Shelf Evacuation...

Page 204: ...s During Shelf Evacuation and follow the instructions for troubleshooting the particular error that occurred If necessary you may cancel the evacuation by clicking Cancel Evacuation Note that cancelin...

Page 205: ...pace on the shelf SSID SSID Evacuation canceled due to excessive errors NOTE This message refers to errors in retrieving status from the shelf being evacuated SSID SSID Evacuation canceled due to inac...

Page 206: ...cal Support for assistance After clicking Failback you may observe on the ContentServer Properties page that some ContentStores or ContentServers in the Managed ContentStores and ContentServers field...

Page 207: ...e which enables deeper directories See the following example echo 1 tmp yes opt omcld bin mdsclientn localhost mdsclientn built by mgrid builds on 2014 Opened default session of session authenticate u...

Page 208: ...des However if a client attempts to access those directories via a ContentDirector that has not been updated to enable deeper directories you will see odd behavior The following is an example root loc...

Page 209: ...able 7 1 to perform a copy Note the following usage mgcopy s content director u user p password s2 content director2 u2 user2 p2 password2 d debuglevel copy deep soft across srcfile src file name dstf...

Page 210: ...with other options like copyAcl and copyOwner but does not copy data at destination testRun Do a test run of the command to see if the version of source and destination Harmonic MediaGrids are compat...

Page 211: ...s usr bin mgquota Harmonic MediaGrid directory path Version 3 5 1 and later opt omfs bin mgquota Harmonic MediaGrid directory path For example opt omfs bin mgquota Volumes mg eng3 testfolder 3 When pr...

Page 212: ...ed 8 Once the status of the first ContentDirector returns to Connected upgrade the remaining ContentDirectors one a time by repeating steps 5 7 9 Clear or delete the alarms and monitor them for a few...

Page 213: ...ore unit s for upgrade and then click Upgrade High Bandwidth ContentBridges NOTE If you are upgrading from Harmonic MediaGrid version 3 1 or later the High Bandwidth ContentBridge will restart automat...

Page 214: ...ivated 10 Click Shutdown all ContentServers in a Cluster When the confirmation message appears click OK 1 1 Scroll down to the ContentServers ContentStores section of the page Make sure the Network St...

Page 215: ...will restart 3 Check the Status field to verify that it changes to Not Responding and then returns to its previous state Note that it may take a few minutes for the status to change depending on the l...

Page 216: ...n in the left hand column to open the Servers Switches page 2 In the ContentServers ContentStores section click the name of the ContentServer you wish to power down The ContentStore Properties page ap...

Page 217: ...are running and then apply power to the ContentBridge if part of the system as follows High Bandwidth ContentBridge 2010F Press the power button on the control panel on the front of the device Conten...

Page 218: ...write memory 7 Type the following and then press ENTER to exit HyperTerminal HP ProCurve Switch 6400cl 6XG config logout NOTE If you happen to forget the user name and password press the Clear button...

Page 219: ...Receive File from the Transfer menu on the HyperTerminal menu bar A Receive File window appears Figure 7 5 Receive File 6 Select the folder in which the configuration file will reside 7 Change the Use...

Page 220: ...need to install software Harmonic MediaGrid Operating System Software The Dell license agreement displays on the ContentDirector followed by a prompt to install an operating system if the Harmonic Med...

Page 221: ...ically partitions the hard drive and installs all necessary packages Once complete the DVD automatically ejects and the ContentDirector reboots NOTE It can take up to 15 minutes for the operating syst...

Page 222: ...tallation CD ROM into the DVD drive 2 Using the attached keyboard and monitor log on to the ContentDirector as ovnuser using the password OVN SvCaUsa An example is shown below Fedora Core release 4 St...

Page 223: ...00 ContentServer 4000 ContentStore 3160 ContentStore 4240 ContentStore 5840 and 5840A 5406 Network Switch Power and Cooling Specifications ContentDirector 1000F and High Performance ContentDirector 20...

Page 224: ...panel This indicator also provides a wink function which allows you to identify a unit from the SystemManager application 2 Air vents Allows airflow through the unit For optimum airflow do not obstru...

Page 225: ...tional Magenta NIC 1 connection is non functional Red Both connections are non functional Private VLAN White Both connections are working normally Yellow NIC 2 connection is non functional Magenta NIC...

Page 226: ...SB connectors Use to connect the front bezel 6 Control panel Refer to Table 8 4 for a description of the buttons and indicator codes ContentDirector 1 000F 7 Hard drive 0 Refer to Table 8 6 for a desc...

Page 227: ...is only accessible with the use of a small tipped tool 3 NIC 0 Activity LED When a network link is detected the LED will turn on solid The LED blinks when data is being sent or received over the netw...

Page 228: ...is on and its status is healthy blink Non critical warning The system is operating in a redundant or degraded state but still functional A loss of redundancy may have occurred such as a power supply...

Page 229: ...r Use for Gigabit Ethernet connection to switch public VLAN 6 NIC 1 Connector 7 Video connector Use to connect a monitor to the system for maintenance only 8 RJ 45 serial port Serial cable is not prov...

Page 230: ...er supplies receive different input voltages they can output different wattages and trigger a mismatch ContentDirector NIC Indicators Each NIC on the rear panel has two indicators that provide informa...

Page 231: ...8 10 ContentBridge 2010F Front Panel Table 8 9 ContentBridge 2010F Front Panel Descriptions Indicator Button or Connector Description 1 Power indicator A bright blue power indicator is provided across...

Page 232: ...on functional Red Both 10 GbE connections have failed HA Pair White Indicates normal operation Red A local failure has occurred Yellow A peer failure has a occurred Off Blue HA Pair has not been confi...

Page 233: ...Button or Connector Description 1 System label pull out tab Use to apply a product number and or serial number label 2 Optical drive Use for software installation 3 LCD display Displays system ID sta...

Page 234: ...tipped tool 3 NIC 0 Activity LED When a network link is detected the LED will turn on solid The LED blinks when data is being sent or received over the network 4 NIC 1 Activity LED 5 System cold reset...

Page 235: ...on and its status is healthy blink Non critical warning The system is operating in a redundant or degraded state but still functional A loss of redundancy may have occurred such as a power supply uni...

Page 236: ...to the network switch The Link light does not appear until the Configuration Assistant is completed for the ContentBridge Refer to About Harmonic MediaGrid Configuration for more information 5 Gigabit...

Page 237: ...ocated on the back edge of the server board this LED matches the state of the System ID LED on the front Control Panel When that button is pushed this LED flashes blue until the button is pressed agai...

Page 238: ...18 describe the front bezel components of the ContentServer 3000 Indicator Pattern Condition Not lit AC power is not connected Steady green A valid power source is connected to the power supply and th...

Page 239: ...disk drives in place Figure 8 20 ContentServer 3000 Front Panel Component Description 1 Power indicator A bright blue power indicator is provided across the top of the front panel This indicator also...

Page 240: ...rver contains 16 SATA or SAS disk drives providing storage for the Harmonic MediaGrid Drives are numbered from right to left when facing the front panel 3 Power button and Right Control Panel There is...

Page 241: ...1 Power Solid Indicates that power is being supplied to the power supply units 2 NIC 1 Flashing Indicates network activity on the NIC 1 port 3 Power Fail Solid Indicates a power supply module has fai...

Page 242: ...atus LEDs 5 NIC 0 Flashing Indicates network activity on the NIC 0 port 6 Overheat Fan Fail Flashing Indicates fan failure Solid Overheat condition which may be caused by cables obstructing the airflo...

Page 243: ...de redundancy in the case of a failure Figure 8 23 and Table 8 22 describe the rear panel components of a ContentServer 3000 Red Solid Drive is not being used by the ContentServer Rapid blink Drive fa...

Page 244: ...r 3000 Rear Panel IMPORTANT Note that when facing the rear of the chassis the controller on the left side of the chassis corresponds to Controller 0 in SystemManager and the controller on the right si...

Page 245: ...onnecting the ContentDirectors to a Network Switch 5 System Heartbeat LED Blinks to indicate power and normal functionality 6 BMC Heartbeat LED Blinks to indicate that Baseboard Management Console BMC...

Page 246: ...gure 8 25 NVRAM Card LEDs LED LED State NIC State Link left Off Power off network cables unplugged Green solid Power off network cables plugged in Active connection at 100 Mb s Amber solid Power on ne...

Page 247: ...ng power down Off No activity 3 PCIe Link On PCIe communications link within the system is up Turns on within 60 seconds after system power up Off PCIe link issue Needs attention 4 Charged On NVRAM ca...

Page 248: ...D is not readily visible when viewing the rear panel Figure 8 27 10 Gigabit Ethernet Add in Card LEDs Activity left Off Power off network cables unplugged Green solid Power on active connection Green...

Page 249: ...EDs Figure 8 28 ContentServer 4000 Front Panel View Table 8 27 Power Supply LED Descriptions LED State Description Off AC power not connected Green System on Amber System is in power down state or pow...

Page 250: ...e number 0 23 starting with the top left drive Figure 8 30 ContentServer 4000 Drive Numbering Table 8 29 ContentServer 4000 Control Panel LED Indicators Indicator State Description Operational State G...

Page 251: ...Rear Panel Components The ContentServer 4000 rear panel includes mini SAS HD ports for connecting to multiple ContentStore nodes Controller A corresponds with the upper module and Controller B corres...

Page 252: ...entServer 4000 Figure 8 32 ContentServer 4000 Rear Panel View Table 8 31 ContentServer 4000 Rear Panel Components Item Description 1 Power supply 0 The ContentServer 4000 includes dual redundant power...

Page 253: ...orts 2 Used for maintenance purposes only 7 Mini SAS HD connectors 4 Used for connecting the ContentServer to ContentStores CAUTION With Harmonic MediaGrid 4 0 SAS cables are not hot swappable When re...

Page 254: ...the hard drives Front Panel Components Bezel Figure 8 35 and Table 8 34 describe the front bezel components of the ContentStore 3160 Table 8 32 ContentServer 4000 10GbE Port LED State Desciption Green...

Page 255: ...w of the ContentStore 3160 with the front bezel removed and all disk drives in place Table 8 34 ContentStore 3160 Front Bezel Components Component Description 1 Power indicator A bright blue power ind...

Page 256: ...tton and Right Control Panel There is a single shared power button located on the right control panel Note the following behaviors when powering on off with the shared power button When both nodes are...

Page 257: ...le 8 36 provides descriptions of the control panel LEDs Figure 8 37 ContentStore 3160 Control Panel LEDs Table 8 36 ContentStore 3160 Front Bezel LEDs Symbol LED Color State Description 1 Power Solid...

Page 258: ...ng Indicates that power is being supplied to the server board 5 SAS In Solid Indicates that the SAS input port is connected 6 Overheat Fan Fail Flashing Indicates fan failure Solid Overheat condition...

Page 259: ...nel LED Color State Description Green Solid Drive is powered on Off No power is being provided to the drive Red Solid Drive is not being used by the ContentServer Rapid blink Drive failed Slow blink D...

Page 260: ...d 2 SAS ports 2 Two Serial Attached SCSI ports on each controller provide a connection to a ContentServer and other ContentStores Left port Input Right port Output CAUTION With Harmonic MediaGrid 4 0...

Page 261: ...t Panel Components Item Description 1 Power button Depress this button to power both nodes on or off Powering off with this button removes the main power but keeps standby power supplied to the system...

Page 262: ...p left drive Table 8 41 ContentStore 4240 Control Panel LED Indicators LED State Description Power Blue Power is being supplied to both power supply units Red Power supply fault detected Off Power is...

Page 263: ...entStore 4240 the wink function activates the activity LED Figure 8 43 ContentStore 4240 Disk Drive LEDs Table 8 42 ContentStore 4240 Disk Drive LED Indicators Drive State Activity LED Status LED Driv...

Page 264: ...le When replacing or removing a SAS cable you must first power down the associated ContentServer controller using SystemManager replace or re connect the SAS cable and then power on the ContentServer...

Page 265: ...ContentStore 4240 Power Supply Unit LED Indicators Table 8 44 ContentStore 4240 Power Supply Unit LED Indicators PSU State A C LED D C LED Warning LED PSU normal A C present Solid Solid Off No A C to...

Page 266: ...45 ContentStore 5840 and 5840A Front Panel Components Component Description 1 Operator s Panel Displays the aggregated status of all the modules 2 Drawer 2 The bottom drawer Each drawer contains 42 d...

Page 267: ...ive numbering Operator s Panel The operator s panel on the front of the ContentStore 5840 and 5840A displays the aggregated status of all the modules 0 Drive 70 Drive 71 Drive 72 Drive 73 Drive 74 Dri...

Page 268: ...pproximately 1 Hz Input Switch Use to set the ContentStore ID number See Setting the ContentStore 5840 Identification Number Power On Standby Green power is on Amber system is in standby Module Fault...

Page 269: ...e lit on the failed drive and the drive should be replaced for details see the Harmonic MediaGrid Component Replacement Guide If the drives are OK contact Harmonic Technical Support to identify the fa...

Page 270: ...single amber drive fault LED as shown in Figure 8 50 When lit this indicates a drive failure the drive should be replaced as soon as possible For details see the Harmonic MediaGrid Component Replacem...

Page 271: ...I O module bay must be filled with a blank module CAUTION With Harmonic MediaGrid 4 0 SAS cables are not hot swappable When replacing or removing a SAS cable you must first power down the associated...

Page 272: ...Us provide redundant power for the system if one PSU fails the other will keep the system running while you replace the faulty module For details see the Harmonic MediaGrid Component Replacement Guide...

Page 273: ...resent switch on This PSU is providing power Off Off Flashing AC power present PSU in standby other PSU is providing power Flashing Flashing Off PSU firmware download Off On Off AC power missing PSU i...

Page 274: ...ith a single module the other I O module bay must be filled with a blank module CAUTION With Harmonic MediaGrid 4 0 SAS cables are not hot swappable When replacing or removing a SAS cable you must fir...

Page 275: ...ap takes no longer than two minutes For details see the Harmonic MediaGrid Component Replacement Guide 8 Cooling Module LEDs For a description of LED states see ContentStore 5840A Cooling Module LEDs...

Page 276: ...ly Flashing green indicates an I O module VPD error 2 ID Blue when the module is being identified 3 External Host Port Activity Constant green indicates that there is a host port connection but no act...

Page 277: ...other PSU is providing power On On On Harmonic MediaGrid software has lost communication with the PSU On Disregard Off PSU has failed For replacement instructions see the Harmonic MediaGrid Component...

Page 278: ...tch Figure 8 59 Front View of 5406 Network Switch 10GbE and 1GbE Ports Figure 8 60 Front View of 5406 Network Switch All 1GbE Ports Power fault and locator Reset and Clear buttons Status LEDs for fans...

Page 279: ...cannot be connected directly to CX4 ports Power and Cooling Specifications Note the following power and cooling specifications for Harmonic MediaGrid devices Table 8 56 Power and Cooling Specificatio...

Page 280: ...wer and Cooling Specifications ContentStore 3160 100 240V 60 50Hz 718 BTU hr 210 W ContentStore 4240 100 240V 60 50Hz 1 436 BTU hr 421 W ContentStore 5840 with 6 TB drives 200 240 60 50Hz 6261 BTU hr...

Page 281: ...termining the root cause of problems or assist engineering in determining problems in the code The path to the log files is var log omneon remote Log files include ssmd SliceServer Manager mdscore Met...

Page 282: ...t to 5MB The archive depth is set to 5 files and is also configurable Verifying the DHCP Server Is Running on the ContentDirectors The first two ContentDirectors in a Harmonic MediaGrid have DHCP serv...

Page 283: ...pted to normal Feb 9 13 31 38 CDL2 dhcpd failover peer Public B I move from communications interrupted to normal Feb 9 13 31 38 CDL2 dhcpd Sending updates to Public B Feb 9 13 31 38 CDL2 dhcpd pool 55...

Page 284: ...s to the ntpdate command are the q for query and the u for update A time source can be queried to determine what the delta time is between the source being queried and current time on the computer whe...

Page 285: ...he ContentBridge The ContentBridge provides access to the Harmonic MediaGrid for clients not running the FSD or clients that need to access the Harmonic MediaGrid via FTP ContentBridge Mounts to the H...

Page 286: ...file root CLB01649 tmp cat config LOGHOST 10 35 134 200 REBOOT_ON_PANIC YES SLICE_TIMEZONE Etc GMT 8 ENABLE_JUMBO_SERVER NO ENABLE_JUMBO_BRIDGE NO In addition to the config file on the first two Cont...

Page 287: ...gateway status Gateway Network Monitor gateway_mon sh pid 2772 is running wdog_set is stopped File Server Status ommedia_remote_svc is stopped ommedia_mon sh is stopped vsftpd pid 2725 is running smbd...

Page 288: ...ser or group Example root cld1 1 wbinfo n testuser1 S 1 5 21 3652892210 2598600654 3378788821 1 1 48 User 1 wbinfo s Look up name of a specific SID Example root cld1 1 wbinfo s S 1 5 21 3652892210 259...

Page 289: ...0 10 35 135 200 id 0xb0b7ca3c30102cf6 host 1 4 10 35 135 201 10 35 134 201 id 0xf7a5e9af3e76a9b Opened default session of 0x6e0a75f8 sess auth ddoyle ddoyle snv tac local Authenticated successfully Se...

Page 290: ...ach connection which includes IP information as well as duration and the User Session ID This Session ID can be seen in the mdscore log files and all associated activity on the Harmonic MediaGrid The...

Page 291: ...anding Device USM and SNMP Errors in SystemManager In Figure 9 1 notice the following error text Device UP USM DOWN and SNMP UP Figure 9 1 Device USM SNMP error in SystemManager The processes that are...

Page 292: ...Conditions Status Severity PSU alert loss of DC power from a single PSU Fault loss of redundancy Cooling module fan failure Fault loss of redundancy I O module detected PSU fault Fault PSU removed Con...

Page 293: ...mm at the rear is recommended Check for restrictions due to dust buildup Clean as appropriate Check for excessive re circulation of heated air from rear to the front Use of the enclosure in a fully en...

Page 294: ...e version here Help Server Software Windows operating system installed on the SystemManager client PC The run command winver shows the Windows operating system running on the client PC Amount of memor...

Page 295: ...n so that you can identify the affected device 6 Make note of the device Name Serial Number and Firmware Version so that you can provide this information when contacting Technical Support Gathering In...

Page 296: ...cations in the Finder sidebar of the Searching This Mac window 3 Double click the Connect to MediaGrid icon The Connect to Harmonic MediaGrid dialog box opens where the version is displayed To determi...

Page 297: ...ing Log Files on a Macintosh Client For a Macintosh client you must first enable logging on the client FSD then reproduce the issue before collecting log files 1 Run the following command to ensure th...

Page 298: ...Harmonic MediaGrid They enable clients to interact with the system by creating and presenting a single virtual file system constructed from Harmonic MediaGrid s many individual ContentServer storage d...

Page 299: ...r optimum airflow do not obstruct the air vents 3 Status LEDs An array of six status LEDs is provided on the front panel See the following figure and table for descriptions of each status LED Table A...

Page 300: ...ystem error messages The LCD display lights during normal system operation Both the systems management software and the identification buttons located on the front and back of the system can cause the...

Page 301: ...rives are initialized after system power is applied Drives are not ready for insertion or removal during this time Blinks green amber and off Drive predicted failure Blinks amber four times per second...

Page 302: ...vice and the blue system status indicator on the back blink until one of the buttons is pressed again 10 Power supply 1 Dual redundant power supplies provide power to the system 1 1 Power supply 2 Ind...

Page 303: ...from Harmonic MediaGrid s many individual ContentServer storage devices The ContentDirector 1000E and the High Performance ContentDirector 2000B have the same front and rear panel components and same...

Page 304: ...Indicator Button or Connector Description 1 Power indicator A bright blue power indicator is provided across the top of the front panel This indicator also provides a wink function which allows you t...

Page 305: ...Ethernet communications problem Hard drive 0 Hard drive 1 White Drive status OK Red Drive error Indicator Button or Connector Description 1 Power on indicator button The power button controls the DC...

Page 306: ...for software installation 8 Hard drive 0 Refer to Table 9 6 for a description of the indicator codes 9 Hard drive 1 10 Solid state drive Available only in the High Performance ContentDirector 2000B Dr...

Page 307: ...onnector Use for Gigabit Ethernet connection to switch 3 Serial connector Use to connect a serial device to the system 4 Video connector Use to connect a monitor to the system for maintenance only 5 N...

Page 308: ...er supply mismatch replace only the power supply with the flashing indicator Swapping the opposite power supply to make a matched pair can result in an error condition and unexpected system shutdown T...

Page 309: ...ile System Driver FSD installed or do not use the Harmonic MediaGrid API Front Panel Components Figure A 7 and Table A 9 detail the front bezel view of a typical ContentBridge 1000 NIC 0 and NIC 1 Ind...

Page 310: ...top two LEDs indicate network traffic White blinking every 30 seconds indicates that the ContentBridge is working normally has network connectivity Blue winking Indicates that the ContentBridge canno...

Page 311: ...it is still unresponsive after turning on the physical power switch Use only when directed by Technical Support Pressing this button during normal operation may cause loss of data 3 Wink LED Blinks on...

Page 312: ...00B Front Panel System Status LEDs Figure A 10 and Table A 13 detail the six system status indicators on the front of ContentBridge 1000B Table A 12 ContentBridge 1000B Front Panel Descriptions Indica...

Page 313: ...B Status LED Descriptions LED Color State Description Ethernet Port 0 and Ethernet Port 1 White Solid Online White Blink Indicates active network port Blue Blink ContentBridge cannot download its conf...

Page 314: ...sive after turning on the physical power switch Use only when directed by Technical Support Pressing this button during normal operation may cause loss of data 3 Wink LED Blinks on when the unit has b...

Page 315: ...and Table A 16 detail the front panel of the ContentBridge 2010B C D Figure A 13 ContentBridge 2010B C D Front Panel Activity right Off Power off network cables unplugged Yellow solid Power on active...

Page 316: ...tate Description 10GigE port Yellow Indicates the power is on Red Indicates a non functional network connection White Indicates the port is active requires good Ethernet link status Drive 0 status Yel...

Page 317: ...D menu 4 LCD display Provides status information and system error messages The LCD display lights during normal system operation Both the systems management software and the identification buttons loc...

Page 318: ...paring for removal Off Drive ready for insertion or removal Note The drive status indicator remains off until all hard drives are initialized after system power is applied Drives are not ready for ins...

Page 319: ...Bridge to the customer network switch The Link light does not appear until the Configuration Assistant is completed for the ContentBridge Refer to About Harmonic MediaGrid Configuration for more infor...

Page 320: ...dication Yellow two short blinks Network activity occurring Yellow solid continuous blinking Some abnormal condition Indicator Pattern Condition Not lit AC power is not connected Green In standby mode...

Page 321: ...panel of the ContentBridge 2010E Figure 9 9 ContentBridge 2010E Front Panel Table 9 10 ContentBridge 2010E Front Panel Descriptions Indicator Button or Connector Description 1 Power indicator A bright...

Page 322: ...10GigE port Yellow Indicates the power is on Red Indicates a non functional network connection White Indicates the port is active requires good Ethernet link status Drive 0 status Yellow Indicates Dri...

Page 323: ...fication buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pressed the ID buttons on the front and rear panels flash until one o...

Page 324: ...of the ContentBridge 2010E Drive status Indicator Pattern Condition Blinks green two times per second Identify drive preparing for removal Off Drive ready for insertion or removal Note The drive stat...

Page 325: ...e states refer to Figure 9 14 and Table 9 15 4 10 Gigabit Ethernet connector Use to connect the ContentBridge to the customer network switch The Link light does not appear until the Configuration Assi...

Page 326: ...icator Handle Table 9 16 Power Supply Indicator Pattern Indicator Pattern Condition Off Power off or network cables unplugged Green Port enabled and receiving link indication Yellow two short blinks N...

Page 327: ...a you must power down the system CAUTION AC power supplies support both 220 V and 1 10 V input voltages When two identical power supplies receive different input voltages they can output different wat...

Page 328: ...n needed to plan the capacity and monitor resource consumption of Harmonic MediaGrid system Capacity Specifications and Resource Limits Note the following distinction between capacity specifications a...

Page 329: ...Performance ContentDirector Table B 2 Additional Specifications for ContentDirectors ContentDirector Type Max File Count Recommended Files Symlinks Max Node Count Supported Files Directories Links Dir...

Page 330: ...tories typically consume 1 node plus additional data structures allocated from the dynamic memory pools This is different than earlier releases where directories consumed more FileTable space SliceTab...

Page 331: ...to be an issue The number of files directories and symlinks not hard links will affect service load time and restart time Estimate the number as part of planning for whether you need to consider upgra...

Page 332: ...n the ContentDirector reaches 90 of the recommended limit for FileTable nodes SliceTable slice count or Dynamic memory pool usage Monitoring via Log Files You can monitor resource consumption from the...

Page 334: ...es around the clock Report an issue online at http harmonicinc com webform report issue online Table A 1 Technical Support Phone Numbers and Email Addresses The Harmonic Inc support website is http ww...

Page 335: ...5 Harmonic MediaGrid Release 4 1 The Harmonic Inc corporate address is Harmonic Inc 4300 North First St San Jose CA 951 34 U S A Attn Customer Support The corporate telephone numbers for Harmonic Inc...

Page 336: ...oduct certifications and approvals In this document we use product equipment and unit interchangeably This equipment generates uses and can radiate radio frequency energy It may cause harmful interfer...

Page 337: ...ructed to do so by this manual Warning Rack Mount Warning To prevent bodily injury when mounting or servicing this unit in a rack special precautions must be taken to ensure your safety and stability...

Page 338: ...and a DC power module in the same chassis Do not wear hand jewelry or watch when troubleshooting high current circuits such as the power supplies To avoid fire hazard use only the specified correct ty...

Page 339: ...et les fournisseurs de services de consignes de s curit pertinentes dans les manuels Warning Laser Radiation Warning Invisible laser radiation may be emitted from disconnected fibers or connectors Do...

Page 340: ...ions ou d effectuer l entretien de l unit moins d instructions contraires dans le pr sent manuel Avertissement Rack Monture Avertissement Pour viter les blessures corporelles lors du montage ou l entr...

Page 341: ...n a rosol utiliser seulement un linge humide Des courants lectriques dangereux circulent dans cet appareil Afin d viter les lessures ne pas toucher les connexions et composants expos s lorsque l appar...

Page 342: ...ent viter de toucher la carte de circuit imprim et les broches du connecteur Placer un composant retir sur une surface antistatique ou dans un sac de protection statique viter tout contact entre les c...

Page 343: ...ack Montage Warnung Zur Vermeidung von K rperverletzung beim Anbringen oder Warten dieser Einheit in einem Gestell m ssen Sie besondere Vorkehrungen treffen um sicherzustellen da das System stabil ble...

Page 344: ...d an mehreren Stellen in diesem Produkt Um Verletzungen zu vermeiden ber hren Sie nicht freiliegenden Anschl sse und Komponenten w hrend schaltet ist Sie keine Gegenst nde in einem der beiden Stromver...

Page 345: ...d Kanten Ber hren Sie die bedruckte Leiterplatte und Steckerstifte Legen Sie alle entfernten Komponenten auf eine antistatische Oberfl che oder in einem Statik Beutel Kontakt zwischen den Karten und K...

Page 346: ...provided with stabilizing devices install the stabilizers before mounting or servicing the unit in the rack The rack must be anchored to an immovable support to prevent it from tipping when the unit...

Page 347: ...cess 1 Disassemble equipment at a dedicated area only gather the needed tools for disassembly 2 Remove covers housing etc 3 Remove and separate sub assemblies i e cables metals displays fans etc 4 Sep...

Page 348: ...ply with the limits for a Class A digital device pursuant to Part 1 5 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is ope...

Page 349: ...uch trouble occurs the user may be required to take corrective actions e BSMI EMC Notice Taiwan English translation of the notice above This is a Class A Information Product when used in residential e...

Page 350: ...t Regulatory Compliance Harmonic products are typically tested to the latest safety and electromagnetic compatibility EMC specifications and test methods and are marked with one or more of the followi...

Page 351: ...e Directive Germany EN 60950 1 EN60825 1 for laser Safety GS Mexico NOM 019 SCFI 1998 Safety NOM Taiwan BSMI standard CNS1 5663 CNS 1 4336 1 2010 CNS 1 3438 2006 Class A Safety and EMC BSMI Certificat...

Page 352: ...ment EEE went into effect and in July 201 1 the European Union s RoHS Recast Directive 201 1 65 EU also known as RoHS II entered into force Harmonic understands the environmental risks associated with...

Page 353: ...bstances in our products are not intended to be released under normal or reasonably foreseeable conditions of use therefore the registration requirement in REACH Article 7 1 does not apply to our prod...

Page 354: ...otherwise on the product The EPUP period is valid only when the products are operated or stored as per the conditions specified in the product manual O SJ T11363 2006 O Indicates the content of the to...

Page 355: ...electronic equipment especially those dealing with WEEE Harmonic ensures that all requirements for registration reporting design and data tracking are complied with to meet the objectives of the WEEE...

Page 356: ...ation and registration as required in markets where we sell our products Download Harmonic s Environmental Compliance Statement at the following location http www harmonicinc com sites default filesEn...

Page 357: ...back process please complete the form at http www harmonicinc com webform weee takeback request or contact Harmonic Technical Assistance Center TAC or email RMA team at rma emea harmonicinc com Compli...

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