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12.Maintenance
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12.6 Troubleshooting
If you have a problem while operating your cash register, refer to the following steps for a
possible remedy.
Problem: Nothing is displayed in any mode.
Action: The power cord may not be plugged in. Turn the control lock to the “L” position,
plug in the power cord, then turn the control lock to the required operating posi-
tion.
Problem: Sales transaction operations cannot be performed.
Action:
If the control lock is not in the “R” position, turn it to the “R” position.
If you enabled clerk ID, you must enter a valid password and press the
ID
Key.
Problem: The paper does not rotate or not issued.
Action:
Make sure the take-up reel is placed correctly on the support.
If a paper jam occurs, remove the paper roll.
Problem: A paper jam occurs.
Action:
Make sure the paper roll rotates in a correct direction.
Make sure the end of the paper inserted into the printer is cut correctly.
If you cannot solve your problem after reading and following the instructions above, reset
the cash register computer system as described in “2.2 Initializing Your Cash Register”
section. If the problem is not solved after resetting the system, turn the contrl lock to the
“L” position and remove the power cord from the wall. Then contact your local dealer.
