Gateway 310 AAFES, User Manual

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Chapter 12: Troubleshooting
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■ Run Windows modem diagnostics.
To run modem diagnostics:
1
Close all open programs.
2
Click
Start
, then click
Control Panel
. The Control Panel window opens.
If your Control Panel is in Category View, click
Printers and Other
Hardware
.
3
Click/Double-click the
Phone and Modem Options
icon, then click the
Modems
tab.
4
Click to select your modem, then click
Properties
. The Modem
Properties dialog box opens.
5
Click the
Diagnostic
tab, then click
Query Modem
. If information
about the modem appears, the modem passed diagnostics. If no
modem information is available, if a white screen appears with no
data, or if you get an error such as
port already open or the modem
has failed to respond , the modem did not pass diagnostics.
■
Reinstall the device driver. For more information, see “Reinstalling device
drivers” on page 151 .
■
Open your computer and reseat the modem. For more information, see
“Adding or replacing add-in cards” on page 173 .
The modem is noisy when it dials and connects
When your modem tries to connect to another modem, it begins handshaking .
Handshaking is a digital “getting acquainted” conversation between the two
modems that establishes connection speeds and communication protocols. You
may hear unusual handshaking sounds when the modems first connect. If the
handshaking sounds are too loud, you can turn down the modem volume.
Help and
Support
For more information about modem troubleshooting in
Windows XP, click
Start , then click Help and Support .
Type the keyword modem troubleshooting in the
HelpSpot Search box , then click
the arrow.