Gateway 310 AAFES, User Manual

Page: 199 / 244

191
Troubleshooting
www.gateway.com
■ Open your computer case and make sure that the cables are connected
correctly to the CD or DVD drive and the IDE connector on the system
board or controller card.
Audio CD does not produce sound
■ Make sure that the disc label is facing up or left, then try again.
■ Some music CDs have copy protection software. You may not be able to
play these CDs on your computer.
■
Make sure that the volume controls are turned up. For more information,
see
“Adjusting the volumes” on page 68 .
■
Make sure that the mute controls are turned off. For more information,
see
“Adjusting the volumes” on page 68 .
■
Make sure that the speaker cables are connected correctly and securely.
■
Shut down and restart your computer.
■
Clean the disc. For more information, see “Cleaning CDs and DVDs” on
page 192 .
■
Reinstall the audio device drivers. For more information, see “Reinstalling
device drivers” on page 151 .
A DVD movie will not play
■ Make sure that you have a DVD drive. To identify your drive type, see
“Identifying drive types” on page 74 .
■ Make sure that the disc label is facing up or left, then try again.
■ Try a different disc. Occasionally discs are flawed or become scratched and
cannot be read by the DVD drive.
■ Shut down and restart your computer.
■ Clean the disc. For more information, or more information, see “Cleaning
CDs and DVDs” on page 192 .
■ Reinstall the DVD player program. For more information, see “Reinstalling
programs” on page 154 .
■ Reinstall the device driver. For more information, see “Updating device
drivers” on page 153 .
■ DVDs and DVD drives contain regional codes that help control DVD title
exports and help reduce illegal disc distribution. To be able to play a DVD,
the disc’s regional code and your DVD drive’s regional code must match.