600-SERIES HARDWARE MANUAL
Trouble Shooting
Chapter-Page
4-7
4.4
Verifying settings at the Controller (CPU)
It is the responsibility of the Panel to initiate the connection to the Event Server/Service.
NOTE: a diagram showing the connectivity between the Software, Services and Panels is shown in
Section 3.3. The diagram shows a simple (single-server) install with two 600-loops.
Chapter 2 (Step 6) provides the details for configuring the board via HyperTerminal
1. Verify the Controller Configuration is correct at the Panel using HyperTerminal.
a. 600 Cluster/Loop ID is correct for EVERY panel on the loop in question.
This must
match the Cluster ID in the database (600 Loop Properties screen).
b. 600 Unit ID is correct for EVERY panel on the loop in question.
This must match
the Controller ID in the database and must be unique within the Loop/cluster in question
– 600 Controller Properties screen
c. 600 CPU Board ID is set to 1
(if dual (2) CPU’s are in use, you will set the second one
to CPU “2” ) - This is set at the CPU (see Step-6 in Chapter 2).
d. 600 IP Address (static) is a valid/unique IP Address on the customer’s LAN
- set
at the CPU (see Step-6 in Chapter 2).
e. Encryption setting (yes/no) and the Encryption Pass phrase: Set at the CPU and
at the Event Service. All panels on the same event service must use the same
pass phrase
(see Step-6 in Chapter 2 and also Chapter 4).
f. IF DYNAMIC ADDRESSING IS USED: verify that the DHCP server is up
(the ‘net’
command in HyperTerminal is useful in determining which address was supplied to the
panel – connect HyperTerminal to the panel in question and verify that the IP Address is
valid).
g. The Network Mask and Gateway Address must conform to the scheme used.
h. 600 Panel’s LOCAL PORT = 3001
i. 600 Panel’s REMOTE PORT = 3001
j. Event Server IP Address is valid.
The Event Server is the PC running the Event
Service that serves the loop in question. The
ipconfig
command in DOS on the Event
Server will return the pc’s correct address. The Event Server must have a static IP
Address – DHCP is not recommended for this server.
k. Make sure all firewalls and ports are configured to have port 3001
open/unblocked.
WARNING:
If the technician by-passed the
save config prompt
in HyperTerminal when programming
the CPU, the panel will stop working (loose its configuration) when the next reset occurs at the panel.
Make sure you save your settings at the panel.