600-SERIES HARDWARE MANUAL
Trouble Shooting
Chapter-Page
4-6
4.3
Verifying settings in SG Properties Screens
It is possible to have a Red-X on the hardware tree because the Loop and/or Controller Properties
screen are not correct.
Also see Figure 32
for an picture of how the software programming must
match the programming at the panel.
NOTE: a diagram showing the connectivity between the Software, Services and Panels is
shown in Section 3.3. The diagram shows a simple (single-server) install with two 600-loops.
1. Verify the Loop Programming is correct in SG as follows:
a. 600 Cluster/Loop ID is correct for EVERY panel on the loop in question.
Loop
number in SG database must match the Loop ID in every 600 panel of the loop/cluster
in question. (The Loop/Cluster ID must be unique within the System and match the
panel(s)).
b. System type = “600”
c. 600 connection type is set to “TCP/IP”
d. 600 Event Server IP Address is correct for the loop in question
- must be set to the
IP Address of the computer running the Event Service for the Loop in Question
e. 600 Loop Listening Port is correct for the loop in question
– default value should
be 4003. This should only be changed if the customer IT department has dictated it.
f. 600 Loop Communication Server’s DNS Name/IP Address is correct for the loop
in question
– it should be set to the Name or IP Address of the computer running the
Communication Service for the Loop in Question. Re-click the [This Computer] button
and/or supply the Name or IP ADDRESS of the Communication Server. Remember
that if the DHCP server has been reconfigured or the computer moved, it can cause
inability to connect. IP Address is the safest bet if this is suspected. Also can try
setting the Communication Server to a static unused address if all other options have
failed or as rule-out.
g. Only one copy of any/each applicable Service is running on the PC/Server in
question
– multiple instances of a service on the same machine is invalid operation.
There can be more than one Event Server in a System, but only one instance of the
Event Service running on a given machine. There can be more than one Comm Server
in a System, but only one instance of the Communication Service running on a given
machine. All other services are restricted to one instance system-wide.
2. Verify the Controller Programming is correct in SG as follows:
a. 600 Unit ID is correct for EVERY panel on the loop in question.
Unit number in SG
database must match the Unit ID in each 600 panel of the loop/cluster in question. (the
unit number must be unique within the loop in question and match the panel)
b. Controller Serial number is 020***** for a 600 panel.
