80
5 Troubleshooting
5.4
Paper Transport Problems
5.5
Other Problems
Symptom
Reason/Action
Paper does not feed
Paper jams
Several sheets feed at once
Paper does not feed straight
The paper is not loaded correctly. Reload the paper in the paper tray or bypass tray.
Refer to
• “3.2 Loading Paper” (P. 47)
The paper is outside the recommended specification range. Replace the paper with a
recommend size and type.
Refer to
• “3.1 About Paper” (P. 41)
The paper is damp. Replace the paper.
Refer to
• “3.1 About Paper” (P. 41)
There is paper jammed in the printer. Remove the jammed paper. Also, inspect the
inside of the printer and thoroughly remove any tape or adhesive stuck to the rollers
and other components along the paper path.
Refer to
• “5.1 When Paper Jams” (P. 66)
The printer is not level. Reposition the printer on a flat, stable surface.
Refer to
• Quick Reference Guide Safety Notes
The printer is defective. Turn off the unit, disconnect the power cord from the AC outlet,
and contact your Xerox dealer or a Xerox Customer Service Center for assistance.
Symptom
Reason/Action
Unusual noises
The printer is not level. Reposition the printer on a flat, stable surface.
Refer to
• Quick Reference Guide Safety Notes
The paper tray is not inserted properly. Push the paper tray completely into the printer.
There is a foreign object inside the printer. Turn off the printer and remove the foreign
object.
If you need to disassemble the printer to remove the foreign object(s), contact your
Xerox dealer or a Xerox Customer Service Center for assistance.
