13 Problem Solving
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Pro
b
lem
Solvin
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13
Scan Problems
This section provides possible solutions to various problems you may encounter when using
the Scan feature.
Unable to Scan
The table below lists possible solutions when you are unable to scan.
Unable to Load Scan Data to a Computer
The table below lists possible solutions when you are unable to load a scanned document to
a computer.
Symptom
Possible Cause
Remedy
The document is
not fed properly
through the
document feeder.
The document size is too
small.
The minimum size of document that can be
loaded on the document feeder is A5
.
The document is not a
supported type.
The document feeder does not support
warped documents, business cards,
transparencies, thin documents, or
documents with attached stick-on notes,
paper clips or tape.
Refer to "Paper Types" (P.84).
The document guides are
misaligned.
Align the document guides properly to match
the document size.
Refer to "Placing Document" (P.142).
There are document shreds
stuck in the document feeder.
Open the document feeder cover, and
remove the document shreds.
Refer to "Document Jams" (P.284).
Symptom
Possible Cause
Remedy
Unable to find the
scanner.
The machine's power is not
ON.
Switch the machine's power ON.
Refer to "Power Source" (P.68).
The computer's USB cable is
disconnected.
Reconnect the computer's disconnected USB
cable.
Refer to "Interface Cables" (P.34).
The machine's USB cable is
disconnected.
Reconnect the machine's disconnected USB
cable.
Refer to "Interface Cables" (P.34).
Unable to load
data from the
scanner due to a
TWAIN
communication
error.
The scan driver is not
installed.
Install the scan driver.
Operation
stopped while
loading data.
Is the file size too large?
Lower the resolution setting, and then try
loading the data again.
Summary of Contents for DocuCentre S2220
Page 1: ...1 DocuCentre S2420 DocuCentre S2220 ...
Page 30: ...1 Before Using the Machine 30 Before Using the Machine 1 ...
Page 82: ...3 Product Overview 82 Product Overview 3 ...
Page 140: ...6 Fax 140 Fax 6 ...
Page 208: ...9 Tools 208 Tools 9 ...
Page 220: ...10 Machine Status 220 Machine Status 10 ...
Page 234: ...12 Maintenance 234 Maintenance 12 ...
Page 286: ...13 Problem Solving 286 Problem Solving 13 ...
Page 310: ...310 Index ...