IP PBXs USER MANUAL
www.fs.com
68
11
Reports
11.1
Call Logs
Path:
Reports -> Call Log
Call logs are also known as CDR (Call Detailed Records), on the call logs page you can check records for any call that went through the
IPPBX system.
To query call logs, you need to first specify the searching criteria.
In the
Type
drop-down list choose Outbound, Inbound or Internal to search outbound calls, inbound call or internal calls only.
In
From
and
To
fields set the start and end date to search call logs within this period of time.
By specifying the name of a trunk in the
Trunk Name
field to search the inbound or outbound calls came in or sent out through
this specific trunk only.
In the
PIN Code
field specify a PIN code of a
PIN Set
to search outbound calls made by using this PIN code.
The searching results might look like below.
The time when this call took place will be listed in the
Start Time
column.
In the
Call From
column lists the original caller of the calls.
In the
Call To
column lists the first callee but might not be the last.
The
Final Callee
column lists the extension/destination where the call finally ends.
In the
Duration
column lists the call duration of each phone calls, this might not be the exact talk time, as when calling though the
FXO ports, IPPBX system will auto answer the inbound calls so IVR works, and it will auto answer the outbound calls, so the IPPBX
could send the numbers out through the PSTN lines.
In the
Trunk Name
column lists the trunks used by those phone calls. Internal call will not take any trunk so this blank will be blank
for internal calls.
In the
PIN Code
column, only those outbound calls made out with a PIN code will list the PIN code used here. This is a good idea to
tell which user/users made the call, as the PIN codes are not shared by every extension user. Every extension may have a PIN
different than others or several extension users share a PIN code that is different than others.
In the
Type
column it indicates the type of each phone call, inbound, outbound or internal.
In the
Status
column you could tell if the calls are successfully made or failed for any reason.
The
Call Recording
column indicates which calls are recorded and which ones are not.
You may download the search results as a CSV file by clicking on the
button, or you may download all the call logs
by clicking on
.
11.2
Call Recordings
11.2.1
Call Recordings
Path:
Reports -> Call Recordings -> Call Recordings