IP PBXs USER MANUAL
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10.6
Call Spy feature codes
Call Spy allows users to dial the spy feature codes following by an extension number to listen to the call conversation in real-time.
Normal Spy: For example, extension 410 is talking to someone on the phone, you can dial *90410 (end with #) to listen to their
conversation, however, neither speaker will be able to hear you.
Whisper Spy: Whisper spy is also known as coaching. For example, a new employee is talking to the customer on the phone, their
supervisor can dial *91 following by the employee’s extension number (end with #) to listen to their conversation. The supervisor
can talk to the new employee only without the customer hearing the conversation.
Barge Spy: Barge spy is similar to an instant 3-way conference call. While an extension user is talking to someone else on the phone,
you can dial *92 following by their extension number (end with #) to talk to both of the speakers.
Notice
Before you can spy on an extension, please enable “Call Spy”option on the extension edit popup window.
10.7
Call Queue feature codes
Call queue feature codes are for call queue agent extensions only. They are meaningless to the non-agent extensions.
Agent Login
and
Agent Logout
are for dynamic agents to login or out of the call queue. And for both static agents and dynamic agents,
they can dial *95 to suspend their extensions temporarily, new calls will not be distributed to their extensions, until they dial *095 to
resum
e.
10.8
Conference feature codes
Conference feature codes are used by conference admin for inviting participants to join in a conference or for creating a conference
during a normal phone call.