IP PBXs USER MANUAL
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7
Audio Library
7.1
Music On Hold
Path:
Telephony -> Audio Library -> Music On Hold
Music On Hold (MOH) is commonly known on an IPPBX system allows audio files (such as WAV or MP3 files) to be uploaded to the IPPBX
system and played back when a caller is placed on hold or is waiting in a queue.
Audio files are managed by folder basis. You may use the system default MOH folder as on hold music or you may create new folders and
upload your custom music files. Please first click on “Create New Folder” to create a new MOH folder.
Give this folder a name and set the playback mode as shuffle (random playback) or in turn (playback in order). Once done click on
“Submit”.
Now click on
button to upload audio files to the newly created folder one by one.
Supported File Format: MP3, WAV(8KHz, 16bit, Mono)
7.2
IVR Prompts
Path:
Telephony -> Audio Library -> IVR Prompts
To configure an IVR menu on IPPBX system you'll first need to record your IVR prompts, these IVR prompts will communicate with the
callers about the menu options that they have e.g. press one for sales.
Always be sure that the recorded IVR prompts will match the options to be set up in the IVR. If you change your IVR options, don't forget
to change your recording!
The IVR prompts are pre-recorded and then uploaded to the IPPBX system.
The pre-recorded audio could be MP3 or WAV (16bit, 8KHz, Mono) format.