Esse-ti Europa GSM, User Manual

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PROGRAMMINGS
I
NCOMING CALLS
The fully equipped Europa GSM is provided with two telephone lines for
incoming calls:
-
GSM line
- Analogue line.
Furthermore, Europa GSM is provided with an automatic call distribution
system (ACD) based on the number of calls.
Thanks to the ACD system, it is possible to address incoming calls from a
certain telephone number to a single extension, or to a group of extensions, or
again, to a single extension first, and then to a group of extensions.
The routing of the calls tos groups of extensions is carried out via virtual lines
named VIP1 ...VIP4. Just as for the real line, also for the VIP line it is possible
to determine the behaviour of the various extensions and the active services. As
for the telephone numbers associated with a VIP line, please consult the chapter
“Phonebook”.
Programming incoming calls
This programming allows defining the behaviour of the extensions after an
incoming call over each real or virtual line. For every extension and for every
line it is possible to determine:
Call excluded the extension is not enabled to answer incoming calls
over a certain line;
Call pick up the telephone does not ring, but incoming calls can be
answered with code 5;
Ring the telephone rings, to answer the incoming call it is
sufficient to pick up the handset.
Time ring the phone starts to ring only after 20 seconds. Before
the incoming calls can be answered with code 5.
DEFAULT :
- as for Home 10 and 11 configurations, with PRESENT and ABSENT
profiles, all the extensions will ring regardless of the line. With the RELAX
profile, the incoming calls over the real lines will make only extension 41 ring,
while the incoming calls over the virtual lines will make all the extensions ring;
- as for
Office 20 and 21 configurations, all the extensions will ring regardless
of the profile and the line;