Epson DS-790WN User Manual Download Page 218

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Character is not Recognized Correctly

Check the following to increase the recognition rate of OCR (Optical Character Recognition).

❏

Check that the original is placed straight.

❏

Use an original with clear text. Text recognition may decline for the following types of originals.

❏

Originals that have been copied a number of times

❏

Originals received by fax (at low resolutions)

❏

Originals on which the letter spacing or line spacing is too small

❏

Originals with ruled lines or underlining over the text

❏

Originals with hand-written text

❏

Originals with creases or wrinkles

❏

Paper type made of thermal paper such as receipts may deteriorate due to age or friction. Scan them as soon as
possible.

❏

When saving to Microsoft® Office or

Searchable PDF

files, check that the correct languages are selected.

Cannot Solve Problems in the Scanned Image

If you have tried all of the solutions and have not solved the problem, initialize the application settings by using
Epson Scan 2 Utility.

Note:

Epson Scan 2 Utility is one of the applications supplied with the scanner software.

Start Epson Scan 2 Utility.

❏

Windows 10/Windows Server 2016

Click the start button, and then select

EPSON

Epson Scan 2 Utility

❏

Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012

Enter the application name in the search charm, and then select the displayed icon.

❏

Windows 7/Windows Server 2008 R2/Windows Server 2008

Click the start button, and then select

All Programs

Programs

EPSON

Epson Scan 2

Epson Scan

2 Utility

❏

Mac OS

Select

Applications

Epson Software

Epson Scan 2 Utility

Select the

Other

tab.

Click

Reset

Note:

If initialization does not solve the problem, uninstall and re-install the scanner driver (Epson Scan 2).

Solving Problems

Scanned Image Problems

Cannot Solve Problems in the Scanned Image

218

Summary of Contents for DS-790WN

Page 1: ...User s Guide Product Features Scanner Basics Specifications and Placing of Originals Authentication Scanning Maintenance Solving Problems NPD6725 01 EN ...

Page 2: ...ion Edition 28 Application for Scanning Documents from a Smart Device Epson Smart Panel 28 Application for Updating Software and Firmware EPSON Software Updater 28 Application for Configuring Scanner Operations Web Config 29 Application for Setting up the Device on a Network EpsonNet Config 30 Software for Managing Devices on the Network Epson Device Admin 31 Application for Creating Driver Packag...

Page 3: ... Up AirPrint 145 Customizing the Control Panel Display Registering Presets 148 Menu Options of Presets 149 Editing the Home Screen of the Control Panel 150 Changing the Layout of the Home Screen 150 Add Icon 151 Remove Icon 152 Move Icon 153 Authentication Scanning About Authentication Scanning 156 Available Scanning Methods 156 Preparing to Scan 157 Registering an Authentication Card 157 Checking...

Page 4: ...k Correctly 213 The Originals Get Dirty 213 Scanning Speed Slows Down when Scanning Continuously 214 Scanning Takes a Long Time 214 Scanned Image Problems 214 Straight Lines Appear when Scanning from ADF 214 Glass Dirt Alert Does Not Disappear 215 Colors Are Uneven in the Scanned Image 215 Expanding or Contracting the Scanned Image 215 Offset Appears in the Background of Images 216 Scanned Image o...

Page 5: ...tem Requirements 241 Standards and Approvals Standards and Approvals for European Models 243 Standards and Approvals for Australian Models 243 Standards and Approvals for U S Models 243 ZICTA Type Approval for Users in Zambia 244 Where to Get Help Technical Support Web Site 246 Contacting Epson Support 246 Before Contacting Epson 246 Help for Users in Europe 246 Help for Users in Taiwan 246 Help f...

Page 6: ...About This Manual Introduction to the Manuals 7 Marks and Symbols 7 Descriptions Used in this Manual 7 Operating System References 8 Copyright 8 Trademarks 9 ...

Page 7: ...d administrating the product As well as the manuals above see the help included in the various Epson applications Marks and Symbols Caution Instructions that must be followed carefully to avoid bodily injury cImportant Instructions that must be observed to avoid damage to your equipment Note Provides complementary and reference information Related Information Links to related sections Descriptions...

Page 8: ...n No patent liability is assumed with respect to the use of the information contained herein Neither is any liability assumed for damages resulting from the use of the information herein The information contained herein is designed only for use with this Epson product Epson is not responsible for any use of this information as applied to other products Neither Seiko Epson Corporation nor its affil...

Page 9: ...d by the developer to meet Apple performance standards Chrome Chromebook Google Play and Android are trademarks of Google LLC The SuperSpeed USB Trident Logo is a registered trademark of USB Implementers Forum Inc Mopria and the Mopria Logo are registered and or unregistered trademarks and service marks of Mopria Alliance Inc in the United States and other countries Unauthorized use is strictly pr...

Page 10: ...Important Instructions Safety Instructions 11 Restrictions on Copying 12 Advisories and Warnings for Using the Touchscreen 12 Protecting Your Personal Information 13 ...

Page 11: ... designed for use with the product with which it was included Do not attempt to use it with other electronic devices unless specified Use only the type of power source indicated on the AC adapter s label and always supply power directly from a standard domestic electrical outlet with the AC adapter that meets the relevant local safety standards When connecting this product and options to a compute...

Page 12: ...a doctor immediately Restrictions on Copying Observe the following restrictions to ensure the responsible and legal use of your product Copying of the following items is prohibited by law Bank bills coins government issued marketable securities government bond securities and municipal securities Unused postage stamps pre stamped postcards and other official postal items bearing valid postage Gover...

Page 13: ...oint pens or sharp pencils to perform operations Condensation inside the touchscreen due to abrupt changes in temperature or humidity may cause performance to deteriorate Protecting Your Personal Information When you give the scanner to someone else or dispose of it erase all the personal information stored in the scanner s memory by selecting the menus on the control panel as described below Sett...

Page 14: ...ee Elements of a Network Scanner that are Useful for Business 15 Paper Protection to Reduce Damage to the Originals 16 Notification of Dirt on the Glass Surface 16 High Quality Scanning with Automatic Document Detection 16 ...

Page 15: ...n easily find your preferred scanning setting This feature is useful when sharing the scanner with more than one person Customizing the Control Panel Display on page 147 Secure This scanner comes with an authentication feature which provides standalone authentication without using a server A variety of authentication methods are available such as touching the scanner with an ID card To achieve a s...

Page 16: ... can easily keep the glass surface clean and avoid a decline in image quality This feature is off by default High Quality Scanning with Automatic Document Detection When scanning to detect the color of the originals automatically you can use Color Grayscale or Black White as the automatic detection When scanning a mixture of colored originals and monochrome originals this feature automatically sca...

Page 17: ...Color Grayscale Black White Product Features High Quality Scanning with Automatic Document Detection 17 ...

Page 18: ...Scanner Basics Part Names and Functions 19 Inserting and Removing a USB Drive 21 Control Panel 22 Information on Applications 26 Option Items and Consumables Information 31 ...

Page 19: ... curling and causing paper jams When removing the input tray slide the hooks that are on both ends at the back and then pull out the input tray D Input tray extension E ADF Automatic Document Feeder Feeds loaded originals automatically F Output tray Holds originals ejected from the scanner Pull out the output tray extension to the length of the originals G Output tray extension H Stopper Prevents ...

Page 20: ...Pull the lever and open the scanner cover when cleaning inside the scanner and removing jammed paper B Pickup roller Feeds originals This needs to be replaced when the number of scans exceeds the service number of papers C Separation roller Feeds originals separately one by one This needs to be replaced when the number of scans exceeds the service number of papers Related Information Cleaning Insi...

Page 21: ...SB drive into the external interface USB port Removing a USB Drive Remove a USB drive cImportant If you remove the USB drive device while transferring data to the scanner the data on the USB drive may be lost Also backup the data in the USB drive to another media as necessary The data may be lost or corrupted in the following situations When affected by static electricity or electrical noise Scann...

Page 22: ... not turn off the scanner while the light is flashing because the scanner is operating or processing a data B LCD Screen Tap the screen to select menus or make settings Basic Screen Composition A Indicates the scanner status as icons Select the icon to check the current settings or access each setting menu Scanner Basics Control Panel Basic Screen Composition 22 ...

Page 23: ...ess Wi Fi network The scanner is searching for SSID unset IP address or having a problem with a wireless Wi Fi network The scanner is connected to a wireless Wi Fi network The number of bars indicates the signal strength of the connection The more bars there are the stronger the connection The scanner is not connected to a wireless Wi Fi network in Wi Fi Direct Simple AP mode The scanner is connec...

Page 24: ...m with the items Select the icon to check how to solve the problem Roller Replacement The number of scans exceeds the life cycle of the rollers Replace the rollers Glass Cleaning Dirt has been detected on the glass surface inside the scanner Clean the inside of the scanner Regular Cleaning It is time to clean inside the scanner This may appear when the authentication function is enabled You can ch...

Page 25: ... symbols You can enter letters E Switches the character type You can enter alphanumerics and special characters such as umlauts and accents F Enters frequently used email domain addresses or URLs by simply selecting the item G Enters a space H Fixes the entered characters I Deletes the entered characters Viewing Animations You can load various kinds of originals by viewing guidance animations on t...

Page 26: ...Web site Application for Scanning Documents Document Capture Pro Document Capture Document Capture Pro is an application that allows you to efficiently scan originals such as documents You can register a set of operations such as Scan Save Send as a job By registering a series of operations in advance as a job you can perform all of the operations by simply selecting the job By assigning a job to ...

Page 27: ...ws Server 2016 Windows Server 2019 Click the start button and then select EPSON Epson Scan 2 Windows 8 1 Windows 8 Windows Server 2012 R2 Windows Server 2012 Enter the application name in the search charm and then select the displayed icon Windows 7 Windows Server 2008 R2 Windows Server 2008 Click the start button and then select All Programs or Programs EPSON Epson Scan 2 Epson Scan 2 Starting on...

Page 28: ...rt devices or cloud services and send by e mail Even if you do not have a wireless router you can automatically connect Wi Fi enabled smart devices to the scanner by using Wi Fi Direct Application for Updating Software and Firmware EPSON Software Updater EPSON Software Updater is an application that installs new software and updates firmware and manuals over the Internet If you want to check for u...

Page 29: ...a computer or smart device and then enter the scanner s IP address Format IPv4 http the scanner s IP address IPv6 http the scanner s IP address Examples IPv4 http 192 168 100 201 IPv6 http 2001 db8 1000 1 Note Since the scanner uses a self signed certificate when accessing HTTPS a warning is displayed on the browser when you start Web Config this does not indicate a problem and can be safely ignor...

Page 30: ...ed to the rear of the scanner If Log out is displayed at the top right of the screen you have already logged on as an administrator Application for Setting up the Device on a Network EpsonNet Config EpsonNet Config is an application that allows you to set the network interface addresses and protocols See the operations guide for EpsonNet Config or the application s help for more details Starting o...

Page 31: ...Net SetupManager is a software to create a package for a simple scanner installation such as installing the scanner driver and so on This software allows the administrator to create unique software packages and distribute them among groups For more information visit your regional Epson website http www epson com Option Items and Consumables Information Carrier Sheet Codes Using a Carrier Sheet all...

Page 32: ...ckup roller and separation roller should be replaced when the number of scans exceeds the service number You can check the latest number of scans on the control panel or in the Epson Scan 2 Utility A pickup roller B separation roller Part name Codes Life cycle Roller Assembly Kit B12B819671 B12B819681 India only 200 000 This number was reached by consecutively scanning using Epson test original pa...

Page 33: ... when cleaning inside the scanner This kit is composed of cleaning liquid and a cleaning cloth Part name Codes Cleaning Kit B12B819291 Related Information Cleaning Inside the Scanner on page 182 Scanner Basics Option Items and Consumables Information Cleaning Kit Codes 33 ...

Page 34: ...Specifications and Placing of Originals Specifications of Originals 35 Placing Originals 40 ...

Page 35: ...varies depending on the type of the originals the scanning resolution and the scanning method Note All originals must be flat at the leading edge Make sure that curls on the leading edge of the originals are kept within the following range A must be 3 mm or less B must be 1 mm or less while B is equal to or less than C When C is equal to or more than 10 times the size of B B can be more than 1 mm ...

Page 36: ... 209 g m2 38 sheets 256 g m2 30 sheets 413 g m2 18 sheets The loading capacity varies depending on the paper type A4 210 297 mm 8 3 11 7 in B5 182 257 mm 7 2 10 1 in A5 148 210 mm 5 8 8 3 in B6 128 182 mm 5 0 7 2 in A6 105 148 mm 4 1 5 8 in A8 52 74 mm 2 1 2 9 in 127 to 413 g m2 Business Card 55 89 mm 2 1 3 4 in 210 g m2 Thickness of the originals stack under 12 mm 0 47 in 30 sheets You can refill...

Page 37: ...l Cloud USB Drive Scan to My Email Scan to My Folder 200 dpi 914 4 mm 36 0 in 300 dpi 600 dpi Long paper is not supported Scanning from the scanner s control panel using the WSD feature 100 dpi 300 dpi Long paper is not supported Note You cannot scan long paper using Epson Smart Panel Specifications of Plastic Cards The specification of plastic card you can load into the scanner Size Card Type Thi...

Page 38: ...iginals that cannot be loaded directly into the scanner A3 1 A4 B4 1 Letter Legal 1 B5 A5 B6 A6 A8 Custom size Width up to 431 8 mm 17 in 2 Length up to 297 mm 11 7 in 3 0 3 mm 0 012 in or less excluding the thickness of the Carrier Sheet 10 sheets 1 Fold in half to set 2 Originals that are wider than 215 9 mm 8 5 in need to be folded in half 3 The leading edge of the original must be placed at th...

Page 39: ...arly Also scanning carbon less paper may shorten the life cycle of the rollers faster than scanning plain paper Note Crinkled originals may scan better if you slow down the feeding speed during scanning or smooth out the crinkles before loading To scan delicate originals or originals that are easily crinkled use the Carrier Sheet sold separately To scan originals that are incorrectly detected as d...

Page 40: ...k Originals with sticky notes attached Note Do not feed photos valuable original artwork or important documents which you do not want to damage or deface into the scanner directly Misfeeding may wrinkle or damage the original When scanning such originals make sure you use the Carrier Sheet sold separately Rippled wrinkled or curled originals can also be scanned if you use the Carrier Sheet sold se...

Page 41: ...tack under 12 mm 0 47 in 80 g m2 100 sheets 90 g m2 86 sheets 104 g m2 74 sheets 127 g m2 62 sheets 157 g m2 50 sheets 209 g m2 38 sheets 256 g m2 30 sheets 413 g m2 18 sheets The loading capacity varies depending on the paper type A4 210 297 mm 8 3 11 7 in B5 182 257 mm 7 2 10 1 in A5 148 210 mm 5 8 8 3 in B6 128 182 mm 5 0 7 2 in A6 105 148 mm 4 1 5 8 in A8 52 74 mm 2 1 2 9 in 127 to 413 g m2 Bu...

Page 42: ...ng A4 size originals extend the output tray as shown in the following image The stopper can move forward and backward on the output tray extension so that you can easily adjust the stopper position to the best position for the originals being scanned If thick originals bump into the output tray and fall from it store the output tray and do not use it to stack the ejected originals If scanned image...

Page 43: ...e originals Hold both ends of the originals and fan them a few times 4 Align the edges of the originals with the printed side facing down and slide the leading edge into a wedge shape Specifications and Placing of Originals Placing Originals Standard Size Originals 43 ...

Page 44: ...riginals into the ADF until they meet resistance 6 Slide the edge guides to fit the edge of the originals making sure there are no gaps between the originals and the edge guides Otherwise the originals may be fed skewed Specifications and Placing of Originals Placing Originals Standard Size Originals 44 ...

Page 45: ...or double feeds you may be able to improve the situation by enabling Slow To do this select Settings Scanner Settings Slow on the control panel and set it to On to slow down the feeding speed Long Paper Specifications of Long Paper The specification of long paper you can load into the scanner Note Long paper means originals with a length of 393 8 mm 15 5 in or more When scanning long paper scannin...

Page 46: ...from the scanner s control panel using the following features Network Folder FTP Email Cloud USB Drive Scan to My Email Scan to My Folder 200 dpi 914 4 mm 36 0 in 300 dpi 600 dpi Long paper is not supported Scanning from the scanner s control panel using the WSD feature 100 dpi 300 dpi Long paper is not supported Note You cannot scan long paper using Epson Smart Panel Placing Long Paper 1 Slide ou...

Page 47: ...all the way out 3 Load the original straight into the input tray facing down with the top edge facing into the ADF Slide the original into the ADF until it meets resistance Specifications and Placing of Originals Placing Originals Long Paper 47 ...

Page 48: ... paper size in the Epson Scan 2 window If the paper length is 3 048 mm 120 inches or less you can select Auto Detect Long Paper to detect the size automatically If the paper length is more than 3 048 mm 120 inches you need to select Customize and enter the size of the paper If the paper length is 5 461 mm 215 inches or less you can use Detect paper length instead of entering the paper height If th...

Page 49: ...g Direction ISO7810 ID 1 Type 54 0 85 6 mm 2 1 3 3 in With embossing 1 24 mm 0 05 in or less 1 card Horizontal Landscape Without embossing 0 76 mm 0 03 in to 1 1 mm 0 04 in 5 cards Less than 0 76 mm 0 03 in 5 cards You can scan these cards only when the resolution is 300 dpi or less and disabling Slow mode Placing Plastic Cards 1 Slide out the output tray and raise the stopper Specifications and P...

Page 50: ... the way out 3 Load the plastic cards into the input tray facing down with the top edge facing into the ADF Slide the plastic cards into the ADF until they meet resistance Specifications and Placing of Originals Placing Originals Plastic Cards 50 ...

Page 51: ...r select Off in Detect Double Feed on the Main Settings tab in Epson Scan 2 See the Epson Scan 2 help for details If Detect Double Feed in the Epson Scan 2 window is enabled and a double feed error occurs remove the card from the ADF and then reload it tap DFDS Function on the control panel s screen to set it to On which disables Detect Double Feed for the next scan and then scan again The DFDS Fu...

Page 52: ...ion of laminated cards you can load into the scanner Size Thickness Loading Capacity 120 0 150 0 mm 4 7 5 9 in or less 0 8 mm 0 03 in or less 1 card Note You cannot scan laminated cards using Epson Smart Panel Placing Laminated Cards 1 Slide out the output tray and raise the stopper Specifications and Placing of Originals Placing Originals Laminated Cards 52 ...

Page 53: ...cards into the input tray facing down with the top edge facing into the ADF Slide the laminated cards into the ADF until they meet resistance 4 Slide the edge guides to fit the edge of the laminated cards Specifications and Placing of Originals Placing Originals Laminated Cards 53 ...

Page 54: ...DFDS Function on the control panel s screen to set it to On which disables Detect Double Feed for the next scan and then scan again The DFDS Function Double Feed Detection Skip function only disables Detect Double Feed for one sheet Related Information Required Settings for Special Originals in Epson Scan 2 Window on page 109 Large Size Originals Specifications of Large Size Originals By using the...

Page 55: ...ide the edge guides on the input tray all the way out 3 Place the Carrier Sheet with the illustration on the front edge facing up and place the original in the carrier sheet by folding it in half so that the side to be scanned is facing out with the right side at the front Specifications and Placing of Originals Placing Originals Large Size Originals 55 ...

Page 56: ...et into the ADF until it meets resistance 5 Slide the edge guides to fit the edge of the Carrier Sheet making sure there are no gaps between the Carrier Sheet and the edge guides Otherwise the carrier sheet may be fed skewed Specifications and Placing of Originals Placing Originals Large Size Originals 56 ...

Page 57: ...imately 297 mm long Otherwise the length of the scanned image may be longer than intended as the scanner scans to the end of the Carrier Sheet when you select Auto Detect as the Document Size setting in the Epson Scan 2 window Only use the Carrier Sheet designed for your scanner The Carrier Sheet is automatically recognized by the scanner by detecting two small rectangular holes on the front edge ...

Page 58: ... raise the stopper 2 Slide the edge guides on the input tray all the way out 3 Place the Carrier Sheet with the illustration on the front edge facing up and place the original in the center of the Carrier Sheet with the side to be scanned facing down Specifications and Placing of Originals Placing Originals Irregular Shaped Originals 58 ...

Page 59: ...into the ADF until it meets resistance 5 Slide the edge guides to fit the edge of the Carrier Sheet making sure there are no gaps between the Carrier Sheet and the edge guides Otherwise the carrier sheet may be fed skewed Specifications and Placing of Originals Placing Originals Irregular Shaped Originals 59 ...

Page 60: ... use the Carrier Sheet designed for your scanner The Carrier Sheet is automatically recognized by the scanner by detecting two small rectangular holes on the front edge Keep the holes clean and not covered Related Information Carrier Sheet Codes on page 31 Required Settings for Special Originals in Epson Scan 2 Window on page 109 Photographs Specifications of Photographs By using the Carrier Sheet...

Page 61: ...n raise the stopper 2 Slide the edge guides on the input tray all the way out 3 Place the Carrier Sheet with the illustration on the front edge facing up and place the photo in the center of the Carrier Sheet with the side to be scanned facing down Specifications and Placing of Originals Placing Originals Photographs 61 ...

Page 62: ... Sheet into the ADF until it meets resistance 5 Slide the edge guides to fit the edge of the Carrier Sheet making sure there are no gaps between the Carrier Sheet and the edge guides Otherwise the carrier sheet may be fed skewed Specifications and Placing of Originals Placing Originals Photographs 62 ...

Page 63: ...s inside the Carrier Sheet for a long time Only use the Carrier Sheet designed for your scanner The Carrier Sheet is automatically recognized by the scanner by detecting two small rectangular holes on the front edge Keep the holes clean and not covered Related Information Carrier Sheet Codes on page 31 Required Settings for Special Originals in Epson Scan 2 Window on page 109 Envelopes Specificati...

Page 64: ...nput tray extension Slide out the output tray extend the output tray extension and then raise the stopper 2 Slide the edge guides on the input tray all the way out Specifications and Placing of Originals Placing Originals Envelopes 64 ...

Page 65: ...elope with the opened edge flap side facing up Slide the envelopes into the ADF until they meet resistance cImportant Do not load envelopes with adhesives on them Note Envelopes that are not opened by cutting sharply at the flap edge may not be scanned correctly Envelopes that have not yet been sealed can be loaded with the flap open and facing up Specifications and Placing of Originals Placing Or...

Page 66: ...uble Feed for the next scan and then scan again The DFDS Function Double Feed Detection Skip function only disables Detect Double Feed for one sheet Related Information Required Settings for Special Originals in Epson Scan 2 Window on page 109 Mixture of Originals Specifications of Originals that are a Mixture of Different Sizes You can load a mixture of originals from 50 8 50 8 mm 2 0 2 0 in to A...

Page 67: ...s at Different Sizes 1 Extend the input tray extension Slide out the output tray extend the output tray extension and then raise the stopper Note If there are any thick originals to stop them from bumping into the output tray and falling out store the output tray and do not use it to stack the ejected originals 2 Slide the edge guides on the input tray all the way out Specifications and Placing of...

Page 68: ...d until they meet resistance in the ADF Set the originals at the center of the input tray Refer to the u mark on the scanner as your guide Set the originals straight If not originals may be fed askew or jammed Note Load the originals into the input tray facing down and slightly displace the top edges at an angle facing into the ADF 4 Slide the edge guides to fit the edges of the widest original Sp...

Page 69: ...Related Information Scanning in Automatic Feeding Mode on page 112 Specifications and Placing of Originals Placing Originals Mixture of Originals 69 ...

Page 70: ...nning Scanning Using the Scanner s Control Panel 71 Scanning Using Presets Settings 92 Scanning from a Computer 92 Setting a Job 111 Scanning in Automatic Feeding Mode 112 Scanning from a Smart Device 114 ...

Page 71: ...ng the WSD feature Related Information Scanning Originals to a Computer on page 71 Scanning to a Network Folder on page 72 Scanning Originals to an Email on page 77 Scanning to the Cloud on page 81 Scanning to a USB Drive on page 85 Scanning Using WSD on page 89 Scanning Originals to a Computer You can scan originals from the control panel by using jobs created in Document Capture Pro Windows Docu...

Page 72: ...a Job to the Control Panel Windows on page 111 Assigning a Job to the Control Panel Mac OS on page 112 Scanning to a Network Folder You can save the scanned image to a specified folder on a network You can specify the folder by entering a folder path directly but it may be easier if you register the folder information in the contacts list first Before scanning you need to set a network folder or F...

Page 73: ...lose You can search for a folder from the contacts list Enter the search keyword into the box at the top of the screen 4 Select Scan Settings check settings such as the save format and then change them if necessary Note Select to save your settings as a preset 5 Select check the Scanner Settings and then change them if necessary You can change the settings such as Slow or DFDS Function 6 Tap x Rel...

Page 74: ...he folder Port Number Enter a port number for the folder Proxy Server Settings Select whether or not to use a proxy server Contacts Select a folder in which to save the scanned image from the contacts list Scan Menu Options for Scanning to a Folder Note The items may not be available depending on other settings you made Image Type Select the color of the output image When you select the following ...

Page 75: ...Document Open Password To create a PDF file that requires a password when printing or editing set Permissions Password Resolution Select the scanning resolution Scanning Side Select the side of the original you want to scan Binding Original Select the binding direction of the original Original Size Select the size of the original you placed Crop Margins for Size Auto Adjust the cropping area when ...

Page 76: ...the shadows of the original that appear in the scanned image Frame Remove the shadows at the edge of the original Correct Document Skew Correct skew in the scanned image This feature may not be able to correct documents that have been over skewed Skip Blank Pages Skip blank pages when scanning if there are any in the originals If the result is not what you expected adjust detection level Note Some...

Page 77: ...ngs Resets the scan settings to their defaults Scanning Originals to an Email You can send the scanned image by email directly from the scanner Before scanning you need to configure the email server You can specify the email address by entering directly but it may be easier if you register the email address in the contacts list first Note Make sure the scanner s Date Time and Time Difference setti...

Page 78: ...If groups is included in recipients you can select up to 200 individual addresses in total taking addresses in the groups into account Select the address box at the top of the screen to display the list of selected addresses 4 Select Scan Settings check settings such as the save format and then change them if necessary Note Select to save your settings as a preset 5 Select check the Scanner Settin...

Page 79: ... PDF A or TIFF select whether to save all originals as one file multi page or save each original separately single page Compression Ratio Select how much to compress the scanned image PDF Settings When you have selected PDF as the save format setting use these settings to protect PDF files To create a PDF file that requires a password when opening set Document Open Password To create a PDF file th...

Page 80: ...e in the scanned image Threshold You can adjust the borderline for monochrome binary black or white The black areas become larger when you increase the value and the white areas become larger when you decrease the value Noise reduction level You can adjust the level of noise reduction unnecessary black dots The higher the level the more noise reduction is applied Remove Shadow Remove the shadows o...

Page 81: ...length of the second original scanned is different from the first this is identified as a double feed You can specify the difference in length for detection Subject Enter a subject for the email in alphanumeric characters and symbols Attached File Max Size Select the maximum file size that can be attached to the email File Name Filename Prefix Enter a prefix for the name of the images in alphanume...

Page 82: ...d then change them if necessary You can change the settings such as Slow or DFDS Function 7 Tap x Basic Menu Options for Scanning to the Cloud Note The items may not be available depending on other settings you made Image Type Select the color of the output image When you select the following the scanner detects the color of the originals automatically and saves the images using the detected color...

Page 83: ...card For laminated originals transparent areas around the edges are also scanned Note The appropriate effects may not be achieved depending on the original Advanced Menu Options for Scanning to the Cloud Note The items may not be available depending on other settings you made Resolution Select the scanning resolution Rotate Rotate the scanned image clockwise Select the rotation angle depending on ...

Page 84: ...n over skewed Skip Blank Pages Skip blank pages when scanning if there are any in the originals If the result is not what you expected adjust detection level Note Some pages may be incorrectly skipped as blank pages This feature is not available when scanning double sided originals that are stitched Automatic Feeding Mode Set Automatic Feeding Mode This feature allows you to continue scanning auto...

Page 85: ...ing to a USB Drive You can save the scanned image to a USB drive 1 Place the originals 2 Insert a USB drive into the scanner s external interface USB port 3 Select USB Drive on the home screen of the scanner s control panel 4 Set items on Basic Settings tab such as the save format 5 Select Advanced and then check settings and change them if necessary Note Select to save your settings as a preset S...

Page 86: ...image into 24 bit color or 8 bit gray Color Black White Converts the scanned image into 24 bit color or monochrome black and white binary The available image types may vary depending on the File Format you selected See the following for more details Available File Format and Image Type combinations on page 91 File Format Select the format in which to save the scanned image When you want to save as...

Page 87: ...ound Remove the background color of the originals from the scanned image To use this feature the background color of the originals should be the lightest color in the originals and should be uniform This feature is not applied correctly if there are patterns in the background or there are text or illustrations which are a lighter color than the background Text Enhancement Make blurred letters in t...

Page 88: ...is feature is useful when scanning different sizes or types of originals one by one Adjust the edge guides of the scanner before placing each original On Full Auto Start scanning when an original is set while the continuation confirmation message is displayed On Semi Auto Start scanning when the Start Scanning button is pressed while the continuation confirmation message is displayed Detect Double...

Page 89: ... WSD Port This section explains how to set up a WSD port for Windows 7 Note For Windows 10 Windows 8 1 Windows 8 the WSD port is set up automatically The following conditions must be met to set up a WSD port The scanner and the computer are connected to the network The scanner driver is installed on the computer 1 Turn the scanner on 2 Click the start button on the computer and then click Network ...

Page 90: ...ner s name that was set on the network from the scanner s control panel 4 Click the message displayed on the computer which says that your device is ready to use 5 Check the message on the screen and then click Close 6 Open the Devices and Printers screen Click start Control Panel Hardware and Sound or Hardware Devices and Printers Scanning Scanning Using the Scanner s Control Panel Scanning Using...

Page 91: ...Gray Color Grayscale Color Gray B W Color Grayscale Color Black White Color Grayscale B W Color Gray B W Color Grayscale Color Black White Color Grayscale B W Color Gray B W Color Grayscale Color Black White Color Grayscale B W B W Email Scan to My Email Color Gray Color Grayscale Color Gray B W Color Grayscale Color Black White Color Grayscale B W Color Gray B W Color Grayscale Color Black White ...

Page 92: ...er s control panel and then select the setting from the list Select on the scanning menu select Load Presets and then select the setting from the list If you have added the Presets icon to the home screen select the icon on the home screen Note If you have enabled Quick Send in the preset settings on the preset setting scanning starts immediately 2 If the loading confirmation screen is displayed s...

Page 93: ...thout having to create a job By using these functions you can digitize paper documents more efficiently such as scanning a large number of documents or using them over a network Note For detailed information on how to use Document Capture Pro refer to the following URL https support epson net dcp Document Capture Pro does not support Windows Server What is a Job Scan By registering a series of fre...

Page 94: ...er you used 2 Click the Job Scan tab and then click the icon of the job you want to perform The selected job is performed When you perform a job for which Show the preview while scanning has been selected in the Scan Settings a preview screen is displayed while scanning Scanning Scanning from a Computer Scanning Using Document Capture Pro Windows 94 ...

Page 95: ... results manually if necessary or change the area and run the recognition again OCR Barcode Form 4 For jobs for which Show Edit Page dialog before saving has been selected in the Scan Settings check the scan results on the Edit Scanned Results screen after scanning and then make edits as necessary You can check and edit the following on the Edit Scanned Results screen Results of separation Scanned...

Page 96: ...nts without creating a job Check the results after scanning and then save or set the destination By assigning Simple Scan Settings to the control panel of a scanner you can also execute the Simple Scan from the control panel Scanning Scanning from a Computer Scanning Using Document Capture Pro Windows 96 ...

Page 97: ...oftware it automatically connects to the last scanner you used 2 Click the Simple Scan tab select Document Size and then click the SCANdouble sided or SCANsingle sided icon Note Click Scan Settings to set the resolution You can make more detailed settings from Epson Scan 2 The image being scanned is displayed Scanning Scanning from a Computer Scanning Using Document Capture Pro Windows 97 ...

Page 98: ... Edit Scanned Results screen make edits as necessary and then click Next 4 Select the destination for the scanned data on the Select Destination screen Scanning Scanning from a Computer Scanning Using Document Capture Pro Windows 98 ...

Page 99: ...e Scan Scanning Using Document Capture Mac OS This application allows you to perform various tasks such as saving the image to your computer sending it by email printing and uploading to a server or a cloud service You can also register scanning settings for a job to simplify scanning operations See the Document Capture help for details on the features Note Do not use the Fast User Switching funct...

Page 100: ...ct the scanner you want to use from the scanners list 2 Click The Job List screen is displayed Note A preset job is available that allows you to save scanned images as a PDF When using this job skip this procedure and go to procedure 10 Scanning Scanning from a Computer Scanning Using Document Capture Mac OS 100 ...

Page 101: ...3 Click the icon The job setting screen is displayed 4 Set the Job Name Scanning Scanning from a Computer Scanning Using Document Capture Mac OS 101 ...

Page 102: ...image Rotation Select the rotation angle depending on the original you want to scan Resolution Select the resolution Note You can also adjust the image using following items Text Enhancement Select to make blurred letters in the original clear and sharp Correct Document Skew Select to correct the slant of the original Skip Blank Page Select to skip blank pages if there are any in the originals Sca...

Page 103: ...he current settings Prefix Character Set a prefix for the file name Date Add the date to the file name Time Add the time to the file name Page Counter Add the page counter to the file name File Type Select the save format from the list Click Options to make detailed settings for the file Scanning Scanning from a Computer Scanning Using Document Capture Mac OS 103 ...

Page 104: ... upload to a cloud service you need to set up your account with the cloud service in advance If you want to use Evernote as the destination download the Evernote application from the Evernote Corporation Website and install it before using this feature 8 Click OK to close the job settings screen 9 Click OK to close the Job List screen 10 Place the original Scanning Scanning from a Computer Scannin...

Page 105: ... detailed settings that are suitable for text documents 1 Place the original 2 Start Epson Scan 2 Windows 10 Windows Server 2016 Click the start button and then select EPSON Epson Scan 2 Windows 8 1 Windows 8 Windows Server 2012 R2 Windows Server 2012 Enter the application name in the search charm and then select the displayed icon Windows 7 Windows Vista Windows XP Windows Server 2008 R2 Windows ...

Page 106: ...t Size Select the size of the original you placed Original orientation buttons Select the set orientation of the original you placed Depending on the size of the original this item may be set automatically and cannot be changed Image Type Select the color for saving the scanned image Resolution Select the resolution Scanning Scanning from a Computer Scanning Using Epson Scan 2 106 ...

Page 107: ...d image is displayed and the page is ejected from the scanner Replace the ejected page together with the rest of the originals On the Advanced Settings tab you can make image adjustments using detailed settings which are suitable for text documents such as the following Remove Background Select to remove the background from the originals Text Enhancement Select to make blurred letters in the origi...

Page 108: ...gs from the list Folder Select the save folder for the scanned image from the list You can select other folder or create a new folder by selecting Select from the list 6 Click Scan Note You can also start scanning by pressing the x button on the scanner s control panel To scan originals that are likely to jam for example thin paper enable Slow on the control panel to slow down the scanning speed T...

Page 109: ...uto Detect Long Paper or select Customize to create a custom document size Laminated cards To scan transparent areas around the edges select Settings on the Document Size list to open the Document Size Settings window Next select Scan laminated card in the window Note The appropriate effect may not be achieved depending on the original If transparent areas around the edges are not scanned select C...

Page 110: ...ystem Preferences screen on your Mac click Printers Scanners 4 Select your scanner from the list then click Open Scanner 5 Select scan settings as needed then start scanning Note For details see the macOS User Guide Scanning Using Chromebook You can scan using a Chromebook 1 Place the originals 2 Connect the scanner to the network that your Chromebook is connected to or connect the scanner to your...

Page 111: ...ng a Job and Assigning a Job to the Control Panel Windows See the Document Capture Pro manual for details Access the URL below to view the latest manual https support epson net dcp Note There is a preset job that saves scanned images as PDFs Related Information Scanning Originals to a Computer on page 71 Creating and Registering a Job Mac OS Explains how to set a job in Document Capture See the Do...

Page 112: ...t Capture 2 Click the icon on the main window The Job List window is displayed 3 Click the icon and select Event Settings 4 Select the job you want to run on the control panel from the pull down menu 5 Click OK to return to the Job List window The job is assigned to the scanner s control panel 6 Click OK to return to the main window Related Information Scanning Originals to a Computer on page 71 S...

Page 113: ...Document Capture Pro click Save to save the scan settings When you start scanning Automatic Feeding Mode starts Automatic Feeding Mode starts The Automatic Feeding Mode window is displayed on your computer and the scanner 5 Adjust the edge guides and then place the original in the ADF Scanning starts automatically Scanning Scanning in Automatic Feeding Mode 113 ...

Page 114: ...ll originals close Automatic Feeding Mode Select Done on the scanner s control panel or press Finish on the Automatic Feeding Mode screen displayed on your computer Note You can make timeout settings to exit Automatic Feeding Mode Select Settings on the Document Source list to open the Document Source Settings screen Set the timeout time on the screen displayed The scanned image is saved to the fo...

Page 115: ...ls 3 Set up your scanner for network scanning See the link below http epson sn 4 Connect your Android device over a wireless connection Wi Fi to the same network that your scanner is using 5 Scan from your device with your scanner Note For more details access the Mopria Web site at https mopria org Scanning Scanning from a Smart Device Scanning Using Mopria Scan 115 ...

Page 116: ...ngs for Scanning Connecting the Scanner to the Network 117 Configuring a Mail Server 117 Setting a Shared Network Folder 120 Making Contacts Available 135 Using Document Capture Pro Server 145 Setting Up AirPrint 145 ...

Page 117: ... scanner can send the email by setting the mail server the following are possible Transfers the scan results by using email Receives the email notification from the scanner Check below before setting up The scanner is connected to the network that can access the mail server Email setting information of the computer that uses the same mail server as the scanner Note When you use the mail server on ...

Page 118: ...re connection method for the email server None If you select POP before SMTP in Authentication Method the connection method is set to None SSL TLS This is available when Authentication Method is set to Off or SMTP AUTH STARTTLS This is available when Authentication Method is set to Off or SMTP AUTH Certificate Validation The certificate is validated when this is enabled We recommend this is set to...

Page 119: ...message appears when SMTP server authentication failed POP3 server authentication error Check the followings Authentication Method Authenticated Account Authenticated Password This message appears when POP3 server authentication failed Unsupported communication method Check the followings SMTP Server Address SMTP Server Port Number This message appears when you try to communicate with unsupported ...

Page 120: ...ppears when the specified sender s Email address is wrong Cannot access the product until processing is complete This message appears when the scanner is busy Setting a Shared Network Folder Set a shared network folder to save the scanned image When saving a file to the folder the scanner logs on as the user of the computer on which the folder was created Creating the Shared Folder Related Informa...

Page 121: ... an Example of the Security Depending on the location where the shared folder is created security and convenience vary To operate the shared folder from the scanners or other computers the following reading and changing permissions for the folder are required Sharing tab Advanced Sharing Permissions It controls the network access permission of the shared folder Access permission of Security tab It...

Page 122: ...ting shared folder Root of drive Folder path C scan_folder Access permission via network Share Permissions Everyone Access permission on file system Security Authenticated Users 1 Log in to the computer where the shared folder will be created by the administrator authority user account 2 Start explorer 3 Create the folder on the root of drive and then name it scan_folder For the folder name enter ...

Page 123: ...5 Click Advanced Sharing on the Sharing tab Required Settings for Scanning Setting a Shared Network Folder Creating the Shared Folder 123 ...

Page 124: ...is folder and then click Permissions 7 Select Everyone group of Group or user names select Allow on Change and then click OK Required Settings for Scanning Setting a Shared Network Folder Creating the Shared Folder 124 ...

Page 125: ... that includes all users who can log in to the domain or computer This group is displayed only when the folder is created just below the root folder If it is not displayed you can add it by clicking Edit For more details see Related Information Required Settings for Scanning Setting a Shared Network Folder Creating the Shared Folder 125 ...

Page 126: ... for Authenticated Users If it is not selected select Authenticated Users click Edit select Allow on Modify in Permissions for Authenticated Users and then click OK Required Settings for Scanning Setting a Shared Network Folder Creating the Shared Folder 126 ...

Page 127: ...g Web Config on page 136 Example of Configuration for a Personal Computer This explanation is an example for creating the shared folder on the desktop of the user currently logging in to the computer The user who logs in to the computer and who has administrator authority can access the desktop folder and the document folder that are under the User folder Set this configuration when you DO NOT per...

Page 128: ...d by the administrator authority user account 2 Start explorer 3 Create the folder on the desktop and then name it scan_folder For the folder name enter between 1 and 12 alphanumeric characters If the character limit of the folder name is exceeded you may not be able to access it normally by the varied environment 4 Right click the folder and then select Properties Required Settings for Scanning S...

Page 129: ...5 Click Advanced Sharing on the Sharing tab Required Settings for Scanning Setting a Shared Network Folder Creating the Shared Folder 129 ...

Page 130: ...is folder and then click Permissions 7 Select Everyone group of Group or user names select Allow on Change and then click OK Required Settings for Scanning Setting a Shared Network Folder Creating the Shared Folder 130 ...

Page 131: ...re can access the shared folder In this case the user who logs in to this computer and the Administrator can access the shared folder Add access permission if necessary You can add it by clicking Edit For more details see Related Information Required Settings for Scanning Setting a Shared Network Folder Creating the Shared Folder 131 ...

Page 132: ...der from the computers of users or groups with access permission Related Information Adding Group or User Which Permits Access on page 132 Registering a Destination to Contacts using Web Config on page 136 Adding Group or User Which Permits Access You can add the group or user which permits access 1 Right click the folder and select Properties 2 Select Security tab Required Settings for Scanning S...

Page 133: ...3 Click Edit Required Settings for Scanning Setting a Shared Network Folder Creating the Shared Folder 133 ...

Page 134: ...ll name of the group or user enter part of the name and then click Check Names The group names or user names that match part of the name are listed and then you can select the full name from the list If just one name matches the full name with underlining is displayed in Enter the object name to select Required Settings for Scanning Setting a Shared Network Folder Creating the Shared Folder 134 ...

Page 135: ...le Registering destinations in the scanner s contacts list allows you to easily enter the destination when scanning You can register the following types of destinations in the contacts list You can register up to 300 entries in total Note You can also use the LDAP server LDAP search to enter the destination Email Destination for email You need to configure the email server settings beforehand Netw...

Page 136: ...le Log on as an administrator to make settings Registering a Destination to Contacts using Web Config Note You can also register the contacts on the scanner s control panel 1 Access Web Config and select the Scan tab Contacts 2 Select the number that you want to register and then click Edit 3 Enter Name and Index Word 4 Select the destination type as the Type option Note You cannot change the Type...

Page 137: ...ork folder in 30 characters or less in Unicode UTF 16 However avoid using control characters 0x00 to 0x1f 0x7F Password Enter a password to access a network folder between 0 and 20 characters in Unicode UTF 16 However avoid using control characters 0x00 to 0x1f 0x7F FTP Secure Connection Select FTP or FTPS according to the file transfer protocol the FTP server supports Select FTPS to allow the sca...

Page 138: ...0 to 0x1f 0x7F If you do not specify this leave it blank Certificate Validation The server s certificate is validated when this is enabled This is available when HTTPS is selected for Secure Connection To set up you need to import the CA Certificate to the scanner Proxy Server Select whether or not to use a proxy server Registering Destinations as a Group Using Web Config If the destination type i...

Page 139: ...manual provided with the scanner Follow the steps below to import the contacts to this scanner 1 Access Web Config select Device Management tab Export and Import Setting Value Import 2 Select the backup file you created in File enter the password and then click Next 3 Select the Contacts checkbox and then click Next Backing up Contacts Using Web Config Contacts data may be lost due to a scanner ma...

Page 140: ...enu 3 Select the device you want to configure from the device list 4 Click Device Configuration on the Home tab on the ribbon menu When the administrator password has been set enter the password and click OK 5 Click Common Contacts 6 Select the export format from Export Export items All Items Export the encrypted binary file Select when you want to include the security items such as password and p...

Page 141: ...ile in Password enter the password you set when exporting the file 8 Click Import The confirmation screen is displayed 9 Click OK The validation result is displayed Edit the information read Click when you want to edit the information individually Read more file Click when you want to import multiple files 10 Click Import and then click OK on the import completion screen Return to the device s pro...

Page 142: ...hod when the scanner accesses the LDAP server Certificate Validation When this is enabled the certificate of the LDAP sever is validated We recommend this is set to Enable To set up the CA Certificate needs to be imported to the scanner Search Timeout sec Set the length of time for searching before timeout occurs between 5 and 300 Authentication Method Select one of the methods If you select Kerbe...

Page 143: ...s of the Kerberos authentication server Enter 255 characters or less in either IPv4 IPv6 or FQDN format If you do not register this leave it blank Port Number Kerberos Enter the Kerberos server port number between 1 and 65535 Configuring the LDAP Server Search Settings When you set up the search settings you can use the email address registered to the LDAP server 1 Access Web Config and select the...

Page 144: ...king the LDAP Server Connection Performs the connection test to the LDAP server by using the parameter set on LDAP Server Search Settings 1 Access Web Config and select the Network tab LDAP Server Connection Test 2 Select Start The connection test is started After the test the check report is displayed LDAP Server Connection Test References Messages Explanation Connection test was successful This ...

Page 145: ...contact your local Epson office Setting Server Mode To use Document Capture Pro Server set up as follows 1 Access Web Config and select the Scan tab Document Capture Pro 2 Select Server Mode for Mode 3 Enter the address of the server with Document Capture Pro Server installed on it for Server Address Enter between 2 and 255 characters in either IPv4 IPv6 host name or FQDN format For FQDN format yo...

Page 146: ...to use Wide Area Bonjour If you use it the scanner must be registered on the DNS server in order to search for the scanner over the segment Enable AirPrint Bonjour and AirPrint Scan service are enabled Required Settings for Scanning Setting Up AirPrint 146 ...

Page 147: ...Customizing the Control Panel Display Registering Presets 148 Editing the Home Screen of the Control Panel 150 ...

Page 148: ...sets If you select Scan to Computer when registering you can register the job created in Document Capture Pro as Presets This is available only for computers connected over a network Register the job in Document Capture Pro in advance If the Lock Setting on the control panel is enabled only the administrator can register Presets 1 Select Presets on the home screen on the scanner s control panel 2 ...

Page 149: ...n to display Quick Send Setting Immediately starts scanning without confirmation when the preset is selected When you are using Document Capture Pro Server even if you set the software to confirm a job s contents before scanning the Quick Send Setting on the scanner s preset takes priority over the software Contents Check scan settings 6 Select OK Related Information Setting a Job on page 111 Menu...

Page 150: ...me on the scanner s control panel Layout Changes the display method of the menu icons Changing the Layout of the Home Screen on page 150 Add Icon Adds icons to the Presets settings you have made or restores icons that have been removed from the screen Add Icon on page 151 Remove Icon Removes icons from the home screen Remove Icon on page 152 Move Icon Changes the display order of the icons Move Ic...

Page 151: ... screen Add Icon 1 Select Settings Edit Home Add Icon on the scanner s control panel 2 Select Function or Presets Function Displays the default functions shown on the home screen Customizing the Control Panel Display Editing the Home Screen of the Control Panel Add Icon 151 ...

Page 152: ...ce where you want to add the item If you want to add multiple icons repeat steps 3 to 4 5 Select to return and check the home screen Remove Icon 1 Select Settings Edit Home Remove Icon on the scanner s control panel Customizing the Control Panel Display Editing the Home Screen of the Control Panel Remove Icon 152 ...

Page 153: ...ple icons repeat procedure 2 to 3 4 Select to return and check the home screen Move Icon 1 Select Settings Edit Home Move Icon on the scanner s control panel 2 Select the icon you want to move Customizing the Control Panel Display Editing the Home Screen of the Control Panel Move Icon 153 ...

Page 154: ...frame If another icon is already set in the destination frame the icons are replaced 4 Select to return and check the home screen Customizing the Control Panel Display Editing the Home Screen of the Control Panel Move Icon 154 ...

Page 155: ...ntication Scanning About Authentication Scanning 156 Preparing to Scan 157 Logging in and Logging out on a Scanner 159 Changing the User Information 161 Using Scan to My Email 162 Using Scan to My Folder 166 ...

Page 156: ...the authentication setting is enabled The administrator may restrict the available functions For more information contact your system administrator Presets Use the pre registered settings to scan If Presets are enabled on the scanner a list of the presets is displayed after logging in Note The administrator can make the following settings for Presets Display different Presets for each authenticate...

Page 157: ...ing Scan to My Email on page 162 Using Scan to My Folder on page 166 Scanning to a Network Folder on page 72 Scanning Originals to an Email on page 77 Scanning to the Cloud on page 81 Scanning to a USB Drive on page 85 Preparing to Scan Prepare to scan using the scanner on which the authentication setting is enabled Preparation is different depending on the authentication method and whether an aut...

Page 158: ...the user ID and password on the control panel If you do not know your user ID and password contact your system administrator 4 Tap Register The registration completion message is displayed When you log in the full name is displayed automatically at the top right of the menu Authentication Scanning Preparing to Scan Registering an Authentication Card 158 ...

Page 159: ... the authentication function is enabled Logging in You can log in from the scanner s control panel If the Authentication Device Is Connected You can log in by holding the authentication card over the authentication device Note When one of the following items is displayed on the scanner s control panel you can also log in by tapping it and entering your user information User ID and Password ID Numb...

Page 160: ...tion Using Scan to My Email on page 162 Using Scan to My Email on page 162 Scanning to a Network Folder on page 72 Scanning Originals to an Email on page 77 Scanning to the Cloud on page 81 Logging out Use one of the following methods to log out Tap on the control panel Hold the authentication card used for logging in over the authentication device Note Log out automatically when no operations hav...

Page 161: ...played after logging in tap to display the home screen 3 Tap OK 4 Enter the current password the new password and the confirmation of the new password The completion message of password change is displayed Changing the ID Number When an ID number is used as the authentication method and is displayed on the scanner s control panel users can change their ID numbers themselves 1 Log in The menu that ...

Page 162: ...imum number of digits for the ID number Contact your system administrator for more information The completion message of ID number change is displayed Using Scan to My Email You can send the scanned data to your email address Note You need to make settings in advance to use this feature See the Administrator s Guide for details 1 Log in The menu that is allowed to you is displayed 2 Place the orig...

Page 163: ...ecessary 5 Tap Scanning starts 6 Log out when scanning is complete Return to the authentication screen Related Information Logging in on page 159 Logging out on page 160 Scanning Menu Options for Scan to My Email Note The items may not be available depending on other settings you made Image Type Select the color of the output image Authentication Scanning Using Scan to My Email Scanning Menu Optio...

Page 164: ... A or TIFF select whether to save all originals as one file multi page or save each original separately single page Compression Ratio Select how much to compress the scanned image PDF Settings When you have selected PDF as the save format setting use these settings to protect PDF files To create a PDF file that requires a password when opening set Document Open Password To create a PDF file that r...

Page 165: ... the scanned image Threshold You can adjust the borderline for monochrome binary black or white The black areas become larger when you increase the value and the white areas become larger when you decrease the value Noise reduction level You can adjust the level of noise reduction unnecessary black dots The higher the level the more noise reduction is applied Remove Shadow Remove the shadows of th...

Page 166: ...y the length When the length of the second original scanned is different from the first this is identified as a double feed You can specify the difference in length for detection Subject Enter a subject for the email in alphanumeric characters and symbols Attached File Max Size Select the maximum file size that can be attached to the email File Name Filename Prefix Enter a prefix for the name of t...

Page 167: ...mat and change them if necessary 5 Tap If you are prompted for a password enter your password to access your personal folder When authentication is successful the password is saved and will not be required the next time Scanning starts 6 Log out when scanning is complete Return to the authentication screen Related Information Logging in on page 159 Logging out on page 160 Authentication Scanning U...

Page 168: ... details Available File Format and Image Type combinations on page 91 File Format Select the format in which to save the scanned image When you want to save as PDF PDF A or TIFF select whether to save all originals as one file multi page or save each original separately single page Compression Ratio Select how much to compress the scanned image PDF Settings When you have selected PDF as the save f...

Page 169: ... border between the text and the background When you increase the value the edges of thin text become black Decrease the value if there is too much noise in the scanned image Threshold You can adjust the borderline for monochrome binary black or white The black areas become larger when you increase the value and the white areas become larger when you decrease the value Noise reduction level You ca...

Page 170: ...is pressed while the continuation confirmation message is displayed Detect Double Feed Display a warning when multiple originals are fed at the same time Ultrasonic sensor Detect a double feed using an ultrasonic sensor You can specify the detection range Length Detect a double feed by the length When the length of the second original scanned is different from the first this is identified as a dou...

Page 171: ...dit Home 174 User Settings 175 Network Settings 175 Web Service Settings 176 Document Capture Pro 177 Contacts Manager 177 System Administration 177 Device Information 179 Scanner Maintenance 179 Roller Replacement Alert Setting 180 Regular Cleaning Alert Settings 180 ...

Page 172: ...ease will affect the product s energy efficiency Please consider the environment before making any change Power Off If Disconnected Select this setting to turn the scanner off after 30 minutes when all ports including the USB port are disconnected This feature may not be available depending on your region Date Time Settings Date Time Enter the current date and time Daylight Saving Time Select the ...

Page 173: ...ls is temporarily stopped If the scanned image has no problem you can resume scanning as is DFDS Function Skips double feed detection once and continues scanning When set to On the icon changes to Enable this to scan originals that are detected as double feeds for example plastic cards or envelopes Paper Protection Reduces damage to the originals by stopping scanning immediately when the following...

Page 174: ...an select the level of the detection Depending on the dirt this feature may not work correctly Ultrasonic Double Feed Detection Detects a double feed error when multiple originals are fed and stops scanning Depending on the original such as envelopes plastic cards originals with labels or stickers and so on this feature may not work correctly Automatic Feeding Mode Timeout Set the timeout when usi...

Page 175: ... the instructions on the control panel Router Wi Fi Setup Wizard Push Button Setup WPS Others PIN Code Setup WPS Wi Fi Auto Connect Disable Wi Fi You may be able to resolve network problems by disabling the Wi Fi settings or making the Wi Fi settings again Tap Router Change Settings Others Disable Wi Fi Start Setup Wi Fi Direct Displays the information to connect to the smartphone Tap Change to ch...

Page 176: ...Server Settings Connection Check IPv6 Address Link Speed Duplex Redirect HTTP to HTTPS Disable IPsec IP Filtering Disable IEEE802 1X Web Service Settings Epson Connect Services Displays whether the scanner is registered and connected to Epson Connect You can register to the service by selecting Register and follow the instructions When you have registered you can change the following settings Susp...

Page 177: ...number when Group Settings is enabled Contacts Manager Register Delete Register and or delete contacts for the Scan to Email and Scan to Network Folder FTP menus Frequent Register frequently used contacts to access them quickly You can also change the order of the list View Options Change the way the contact list is displayed Search Options Change the method for searching contacts System Administr...

Page 178: ...res to defaults In that case set password information again Customer Research Select Approve to provide product usage information such as the number of scans to Seiko Epson Corporation WSD Settings Enable or disable the WSD Web Service for Devices feature Restore Default Settings Network Settings Restore network related settings to their initial status All Except Network Settings Restore other set...

Page 179: ...e number of double sided scans Number of Scans of Carrier Sheet Displays the number of scans using a Carrier Sheet Number of Scans After Replacing Roller Displays the number of scans after replacing the roller assembly kit Number of Scans After Regular Cleaning Displays the number of scans after performing regular cleaning Authentication Device Status Displays the status of the authentication devi...

Page 180: ...Glass Cleaning Displays how to perform cleaning for the scanner glass inside the scanner Roller Replacement Alert Setting Count Alert Setting Changes the scanning number when the roller replacement notification will be displayed Regular Cleaning Alert Settings Warning Alert Setting Notifies you when to clean inside of the scanner Count Alert Setting Changes the scanning number when the cleaning no...

Page 181: ...ning Outside the Scanner 182 Cleaning Inside the Scanner 182 Replacing the Roller Assembly Kit 187 Resetting the Number of Scans 192 Energy Saving 192 Transporting the Scanner 192 Updating Applications and Firmware 193 ...

Page 182: ...paper and room dust on the roller or the glass part inside the scanner may cause paper feed or scanned image quality problems Clean the inside of the scanner every 5 000 scans You can check the latest number of scans on the control panel or in the Epson Scan 2 Utility If a surface is stained with a hard to remove material use a genuine Epson cleaning kit to remove the stains Use a small amount of ...

Page 183: ...sing a soft cloth or a genuine Epson cleaning kit cImportant Do not place too much force on the glass surface Do not use a brush or a hard tool Any scratches on the glass may affect the scan quality Do not spray cleaner directly onto the glass surface 5 Wipe off any stains on the sensors with a cotton swab Maintenance Cleaning Inside the Scanner 183 ...

Page 184: ... Roller Assembly Kit for more details 7 Wipe off any dust or dirt on the separation roller using a genuine Epson cleaning kit or a soft moist cloth cImportant Use only a genuine Epson cleaning kit or a soft moist cloth to clean the roller Using a dry cloth may damage the surface of the roller Maintenance Cleaning Inside the Scanner 184 ...

Page 185: ...ine Epson cleaning kit or a soft moist cloth to clean the roller Using a dry cloth may damage the surface of the roller 10 Close the scanner cover 11 Plug in the AC adapter and then turn on the scanner 12 Select Scanner Maintenance from the home screen 13 On the Scanner Maintenance screen select Roller Cleaning 14 Pull the lever to open the scanner cover The scanner enters roller cleaning mode Mai...

Page 186: ...ter Repeat this until the rollers are clean Caution Be careful not to get your hands or hair caught in the mechanism when operating the roller This could cause an injury 16 Close the scanner cover The scanner exits roller cleaning mode Related Information Cleaning Kit Codes on page 33 Replacing the Roller Assembly Kit on page 187 Maintenance Cleaning Inside the Scanner 186 ...

Page 187: ...ife cycle of the rollers When a replacement message is displayed on the control panel or your computer screen follow the steps below to replace it A pickup roller B separation roller 1 Press the P button to turn off the scanner 2 Unplug the AC adapter from the scanner 3 Pull the lever and open the scanner cover Maintenance Replacing the Roller Assembly Kit 187 ...

Page 188: ...d remove it 5 Pull down the fixture of the roller axis and then slide and remove the installed pickup rollers cImportant Do not pull out the pickup roller forcibly This could damage the inside of the scanner Maintenance Replacing the Roller Assembly Kit 188 ...

Page 189: ...ickup roller to the left and insert it into the hole in the scanner Press the fixture to secure it 7 Put the edge of the cover of the pickup roller into the groove and slide it Close the cover firmly Maintenance Replacing the Roller Assembly Kit 189 ...

Page 190: ...ly Make sure the pickup rollers are installed correctly if the cover is hard to close Do not install the cover while it is raised 8 Push the hooks on both ends of the separation roller cover to open the cover Maintenance Replacing the Roller Assembly Kit 190 ...

Page 191: ... cover is hard to close make sure the separation rollers are installed correctly 12 Close the scanner cover 13 Plug in the AC adapter and then turn on the scanner 14 Reset the scan number on the control panel Note Dispose of the pickup roller and the separation roller following the rules and regulations of your local authority Do not disassemble them Related Information Roller Assembly Kit Codes o...

Page 192: ...e period before the scanner enters sleep mode and turns off automatically Any increase will affect the product s energy efficiency Consider the environment before making any changes 1 Select Settings on the home screen 2 Select Basic Settings 3 Select Power Off Settings and then make settings Note Available features may vary depending on the location of purchase Transporting the Scanner When you n...

Page 193: ...the packing materials that came with the scanner and then repack the scanner in its original box or a sturdy box Updating Applications and Firmware You may be able to clear certain problems and improve or add functions by updating the applications and the firmware Make sure you use the latest version of the applications and firmware Maintenance Updating Applications and Firmware 193 ...

Page 194: ...ftware EPSON Software Updater Mac OS Select Finder Go Applications Epson Software EPSON Software Updater Note If you cannot find the application you want to update in the list you cannot update using the EPSON Software Updater Check for the latest versions of the applications on your local Epson website http www epson com Updating the Scanner s Firmware using the Control Panel If the scanner can b...

Page 195: ...mware information is displayed if the updated firmware exists Note You can also update the firmware using Epson Device Admin You can visually confirm the firmware information on the device list It is useful when you want to update multiple devices firmware See the Epson Device Admin guide or help for more details Related Information Application for Configuring Scanner Operations Web Config on page...

Page 196: ...4 Follow the on screen instructions Maintenance Updating Applications and Firmware Updating Firmware without Connecting to the Internet 196 ...

Page 197: ...8 Problems when Preparing Network Scanning 199 Problems Starting Scanning 201 Authentication Problems 210 Paper Feeding Problems 211 Scanned Image Problems 214 Document Capture Pro Problems 219 Uninstalling and Installing Applications 219 ...

Page 198: ...ck that the electrical outlet is working Plug another device into the electrical outlet and check that you can turn the power on Check the firewall settings for Epson software Set the same group for the scanner and the computer Search for the computer again The combination of the IP address and the subnet mask is invalid See your documentation for more details Enter the correct IP address or defau...

Page 199: ...on between the scanner to the mail server perform the connection test from the scanner Also check the connection from the client computer to the server to check the communication status Initializing the settings If the settings and communication status show no problem the problems may be solved by disabling or initializing the network settings of the scanner and then setting up again Related Infor...

Page 200: ...nning Web Config For Self signed Certificate update the certificate For CA signed Certificate take the certificate again for the scanner The proxy server setting of local address is not set to web browser Solutions When the scanner is set to use a proxy server configure the web browser not to connect to the local address via the proxy server Windows Select Control Panel Network and Internet Intern...

Page 201: ... select EPSON Epson Scan 2 Utility Windows 8 1 Windows 8 Enter the application name in the search charm and then select the displayed icon Windows 7 Click the start button and then select All Programs or Programs EPSON Epson Scan 2 Epson Scan 2 Utility 2 On the Epson Scan 2 Utility screen open the Scanner list and then click Settings to open the Scanner Settings screen If the Scanner Settings scre...

Page 202: ...k Scanner screen If you cannot search for the scanner or cannot scan even if the correct scanner is selected see the related information Related Information Cannot connect to a Network on page 202 The Scanner Cannot Connect by USB on page 205 Cannot Scan Even Though a Connection has been Correctly Established on page 205 Cannot connect to a Network The problem could be one of the following issues ...

Page 203: ...me SSID as the scanner A privacy separator on the wireless router is available Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices If you cannot communicate between the scanner and the computer or smart device even if they are connected to the same network disable the privacy separator on the wireless router See the manual provided w...

Page 204: ... the scanner The communication speed becomes slow Follow the steps below to disable IEEE802 3az for the scanner and then connect 1 Remove the Ethernet cable connected to the computer and the scanner 2 When IEEE802 3az for the computer is enabled disable it See the documentation provided with the computer for details 3 Connect the computer and the scanner with an Ethernet cable directly 4 On the sc...

Page 205: ...using a USB hub try to connect the scanner directly to the computer There is a problem with the USB cable or the USB inlet Solutions If the USB cable cannot be recognized change the port or change the USB cable The scanner is off Solutions Make sure the scanner is turned on Also wait until the status light stops flashing indicating that the scanner is ready to scan Cannot Scan Even Though a Connec...

Page 206: ...e connected Checking the Connection Status Smart Device You can use Epson Smart Panel to check the connection status for the smart device and the scanner 1 Start Epson Smart Panel on your smart device 2 Check whether or not the scanner name is displayed in Epson Smart Panel If the scanner name is displayed a connection has been successfully established between the smart device and the scanner If a...

Page 207: ...art device and the scanner closer to the wireless router turn off the wireless router and then turn it back on When changing the wireless router the settings do not match the new router Solutions Make the connection settings again so that they match the new wireless router When Replacing the Wireless Router on page 225 The SSIDs connected from the computer or smart device and computer are differen...

Page 208: ...ss router or reset the network settings for the scanner Re setting the Network Connection on page 225 There is a problem with the network settings on the smart device Solutions Try accessing any website from your smart device to make sure that your smart device s network settings are correct If you cannot access any website there is a problem on the smart device Check the network connection of the...

Page 209: ...e scanner Also make sure that the password has not expired Communication error Check the Wi Fi network connection Cannot communicate with a network folder that is registered on the contacts list Check the following Make sure that the address in the contacts list on the scanner and the address of the shared folder are the same Access rights for the user in the contacts list should be added on the S...

Page 210: ...ing the Web Config Make sure the DNS domain name is correct Cannot Send Scanned Images to the Cloud Make sure you enter the correct information when you login Make sure the service is running The service may be down due to system maintenance Check the accounting service website for more detailed information Cannot Send Scanned Images to an Email Make sure that the entered email address is working ...

Page 211: ...Clean the rollers inside the scanner Reduce the number of originals being placed at a time Select Slow on the control panel to slow down the scanning speed Use Automatic Feeding Mode and scan originals one by one When you are using Document Capture Pro you can open the Epson Scan 2 window by pressing the Detailed Settings button on the Scan Settings screen Related Information Scanning in Automatic...

Page 212: ... any originals remaining inside the scanner 4 If you cannot pull originals straight up carefully pull out any jammed originals from the output tray in the direction of the arrow Solving Problems Paper Feeding Problems Removing Jammed Originals from the Scanner 212 ...

Page 213: ...ginals Are Fed Double Feed on page 211 Paper Protection Does not Work Correctly on page 213 Paper Protection Does not Work Correctly Depending on the original and the level you set this feature may not work correctly Select Off to disable the feature when scanning plastic cards or thick paper When misdetection occurs frequently lower the level of this feature If your original is damaged check that...

Page 214: ...e information on your security software s functions see the help and so on supplied with the software The TWAIN log file is saved in the following locations C Users user name AppData Local Temp Scanned Image Problems Straight Lines Appear when Scanning from ADF Clean the ADF Straight lines may appear in the image when trash or dirt gets into the ADF Remove any trash or dirt that adheres to the ori...

Page 215: ...ontracting the Scanned Image When expanding or contracting the scanned image you can adjust the expansion ratio by using the Adjustments feature in Epson Scan 2 Utility This feature is only available for Windows Note Epson Scan 2 Utility is one of the applications supplied with the scanner software 1 Start Epson Scan 2 Utility Windows 10 Windows Server 2016 Click the start button and then select E...

Page 216: ... for Noise Reduction Level Scanned Image or Text is Blurred You can adjust the appearance of the scanned image or text by increasing the resolution or adjusting the image quality Change the resolution and then scan again Set the appropriate resolution for the purpose of your scanned image Check that Text Enhancement is selected Document Capture Pro Windows Document Capture Mac OS X Click Scan Sett...

Page 217: ...ot scanned when automatically detecting the size of the original Adjust Crop Margins for Size Auto in the Epson Scan 2 window When you are using Document Capture Pro you can open the window by pressing the Detailed Settings button on the Scan Settings screen Click the Main Settings tab Document Size Settings On the Document Size Settings screen adjust Crop Margins for Size Auto Depending on the or...

Page 218: ...olve Problems in the Scanned Image If you have tried all of the solutions and have not solved the problem initialize the application settings by using Epson Scan 2 Utility Note Epson Scan 2 Utility is one of the applications supplied with the scanner software 1 Start Epson Scan 2 Utility Windows 10 Windows Server 2016 Click the start button and then select EPSON Epson Scan 2 Utility Windows 8 1 Wi...

Page 219: ...er 3 Open the Control Panel Windows 10 Windows Server 2016 Right click the start button or press and hold it and then select Control Panel Windows 8 1 Windows 8 Windows Server 2012 R2 Windows Server 2012 Select Desktop Settings Control Panel Windows 7 Windows Server 2008 R2 Click the start button and select Control Panel 4 Select Uninstall a program in Programs 5 Select the application you want to...

Page 220: ... install the necessary scanner drivers again Note If you cannot find the application you want to uninstall in the application list you cannot uninstall using the Uninstaller In this situation select Go Applications Epson Software select the application you want to uninstall and then drag it to the trash icon Installing Your Applications Follow the steps below to install the necessary applications ...

Page 221: ...puter or Devices Connecting to a Scanner that has been Connected to the Network 222 Connecting a Smart Device and Scanner Directly Wi Fi Direct 223 Re setting the Network Connection 225 Checking the Network Connection Status 230 ...

Page 222: ... following website and then enter the product name Go to Setup and then start setting up http epson sn Setting up using the software disc only for the models that come with a software disc and users with Windows computers with disc drives Insert the software disc into the computer and then follow the on screen instructions Selecting the Scanner Follow the on screen instructions until the following...

Page 223: ...y to the scanner without a wireless router and scan from the smart device About Wi Fi Direct Use this connection method when you are not using Wi Fi at home or at the office or when you want to connect the scanner and the computer or smart device directly In this mode the scanner acts as an wireless router and you can connect up to 8 devices to the scanner without having to use a standard wireless...

Page 224: ...i Direct Simple AP connection disabled all computers and smart devices connected to the scanner in Wi Fi Direct Simple AP connection are disconnected Note If you want to disconnect a specific device disconnect from the device instead of the scanner Use one of the following methods to disconnect the Wi Fi Direct Simple AP connection from the device Disconnect the Wi Fi connection to the scanner s n...

Page 225: ... settings of the scanner When disabling it all devices connected to the scanner in Wi Fi Direct Simple AP connection are disconnected Restore Default Settings Restore all Wi Fi Direct simple AP settings to their defaults The Wi Fi Direct simple AP connection information of the smart device saved to the scanner is deleted Note You can also set up from the Network tab Wi Fi Direct on Web Config for ...

Page 226: ...the Smart Device You can use the scanner from a smart device when you connect the scanner to the same Wi Fi network SSID as the smart device To use the scanner from a smart device access the following website and then enter the product name Go to Setup and then start setting up http epson sn Access to the website from the smart device that you want to connect to the scanner When Changing the Compu...

Page 227: ...following website and then enter the product name Go to Setup and then start setting up http epson sn Setting up using the software disc only for the models that come with a software disc and users with Windows computers with disc drives Insert the software disc into the computer and then follow the on screen instructions Selecting Change the Connection Methods Follow the on screen instructions On...

Page 228: ...set up the connection details are displayed Tap Change to Wi Fi connection or Change Settings to change the settings 4 Select Wi Fi Setup Wizard 5 Follow the on screen instructions to select the SSID enter the password for the wireless router and start setup If you want to check the network connection status for the scanner after setup is complete see the related information link below for details...

Page 229: ... the on screen instructions If you want to check the network connection status for the scanner after setup is complete see the related information link below for details Note If connection fails restart the wireless router move it closer to the scanner and try again Related Information Checking the Network Connection Status on page 230 Making Wi Fi Settings by PIN Code Setup WPS You can automatica...

Page 230: ... Network Connection Status You can check the network connection status in the following way Checking the Network Connection Status from the Control Panel You can check the network connection status using the network icon or the network information on the scanner s control panel Checking the Network Connection Status using the Network Icon You can check the network connection status and strength of...

Page 231: ...etwork Displaying Detailed Network Information on the Control Panel When your scanner is connected to the network you can also view other network related information by selecting the network menus you want to check 1 Select Settings on the home screen 2 Select Network Settings Network Status 3 To check the information select the menus that you want to check Wired LAN Wi Fi Status Displays the netw...

Page 232: ...re multiple DHCP servers on the same network you can find out the actual address assigned to the computer the referred DNS server etc Format ipconfig all Examples pathping command You can confirm the list of routers passing through the destination host and the routing of communication Format pathping xxx xxx xxx xxx Examples pathping 192 0 2 222 Adding or Replacing the Computer or Devices Checking...

Page 233: ...s 234 Network Specifications 235 Supported Third Party Services 237 USB Drive Specifications 237 Using Port for the Scanner 237 Dimensions and Weight Specifications 239 Electrical Specifications 240 Environmental Specifications 241 System Requirements 241 ...

Page 234: ... 30 bits per pixel internal 10 bits per pixel per color internal 24 bits per pixel external 8 bits per pixel per color external Grayscale 10 bits per pixel internal 8 bits per pixel external Black and white 10 bits per pixel internal 1 bit per pixel external Interface SuperSpeed USB Hi Speed USB Host IEEE802 11b g n or IEEE802 11a b g n ac 3 Ethernet 1000BASE T 100BASE TX 10BASE T 1 This value is ...

Page 235: ...tion Modes Infrastructure Wi Fi Direct Simple AP 2 3 Security Protocols 4 WEP 64 128bit WPA2 PSK AES 5 WPA3 SAE AES WPA2 WPA3 Enterprise 1 Only available for the HT20 2 Not supported for IEEE 802 11b 3 Infrastructure and Wi Fi Direct modes or an Ethernet connection can be used simultaneously 4 Wi Fi Direct supports WPA2 PSK AES only 5 Complies with WPA2 standards with support for WPA WPA2 Personal...

Page 236: ...ted for IEEE 802 11b 5 Infrastructure and Wi Fi Direct modes or an Ethernet connection can be used simultaneously 6 Wi Fi Direct only supports WPA2 PSK AES 7 Complies with WPA2 standards with support for WPA WPA2 Personal Ethernet Specifications Standards IEEE802 3i 10BASE T 1 IEEE802 3u 100BASE TX 1 IEEE802 3ab 1000BASE T 1 IEEE802 3az Energy Efficient Ethernet 2 Communication Mode Auto 10 Mbps F...

Page 237: ...ks or later USB Drive Specifications Devices Maximum Capacities USB Memory Device 2 TB formatted in FAT FAT32 or exFAT You cannot use the following drives A drive that requires a dedicated driver A drive with security settings password encryption and so on Epson cannot guarantee all operations of externally connected drives Using Port for the Scanner The scanner uses the following port These ports...

Page 238: ...se the contacts from the scanner LDAP server LDAP TCP 389 LDAP SSL TLS TCP 636 LDAP STARTTLS TCP 389 User authentication when collecting user information When using the contacts from the scanner User authentication when using the scan to network folder SMB from the scanner KDC server Kerberos 88 Control WSD Client computer WSD TCP 5357 Search the computer when push scanning to an application Clien...

Page 239: ...on Scanner Network Scan TCP 1865 Collecting the job information when push scanning from an application Scanner Network Push Scan 2968 Web Config Scanner HTTP TCP 80 HTTPS TCP 443 Dimensions and Weight Specifications Dimensions Storage Unit mm inches Scanning Unit mm inches Technical Specifications Dimensions and Weight Specifications 239 ...

Page 240: ...pprox 1 6 W Power off Approx 0 1 W Ethernet Connection Operating Approx 15 W Ready mode Approx 5 3 W Sleep mode Approx 1 5 W Power off Approx 0 1 W Note For European users see the following Website for details on power consumption http www epson eu energy consumption AC Adapter Electrical Specifications Model A461H AC 100 240 V A462E AC 220 240 V Rated Input Current 1 A Rated Frequency Range 50 60...

Page 241: ...ar a strong light source or in extremely dusty conditions System Requirements The following shows the system requirements for Epson Scan 2 Supported operating systems may vary depending on the application Windows 1 Windows 10 or later 32 bit 64 bit Windows 8 8 1 Windows 7 Windows Vista Windows XP SP3 Windows Server 2003 SP2 or later Mac OS 2 3 Mac OS X 10 6 8 or later macOS 11 or later 1 Document ...

Page 242: ...ndards and Approvals Standards and Approvals for European Models 243 Standards and Approvals for Australian Models 243 Standards and Approvals for U S Models 243 ZICTA Type Approval for Users in Zambia 244 ...

Page 243: ... Slovakia Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the product Standards and Approvals for Australian Models Product EMC AS NZS CISPR32 Class B Epson hereby declares that the following equipment Models are in compliance with the essential requirements and other relevant provisions of AS NZS4268 J382G ...

Page 244: ...ws to provide maximum shielding Equipment or its transmit antenna that is installed outdoors is subject to licensing This equipment complies with FCC IC radiation exposure limits set forth for an uncontrolled environment and meets the FCC radio frequency RF Exposure Guidelines in Supplement C to OET65 and RSS 102 of the IC radio frequency RF Exposure rules This equipment should be installed and op...

Page 245: ...Where to Get Help Technical Support Web Site 246 Contacting Epson Support 246 ...

Page 246: ...y if you give them the following information Product serial number The serial number label is usually on the back of the product Product model Product software version Click About Version Info or a similar button in the product software Brand and model of your computer Your computer operating system name and version Names and versions of the software applications you normally use with your product...

Page 247: ...rea for drivers Epson contact points new product information and technical support e mail Epson Helpdesk Phone 1300 361 054 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice Operators on the Helpdesk can aid you in installing configuring and operating your Epson product Our Pre sales Helpdesk staff can provide literature on new Epson products and advise wh...

Page 248: ...formation on product specifications drivers for download Frequently Asked Questions FAQ and e mail are available Epson Call Centre Phone 66 2685 9899 Email support eth epson co th Our Call Centre team can help you with the following over the phone Sales enquiries and product information Product usage questions or problems Enquiries on repair service and warranty Help for Users in Vietnam Contacts ...

Page 249: ... No 17 Serpong Banten 082120090084 082120090085 esstag epson indonesia co id esstag support epson indonesia co id SEMARANG Epson Sales and Service Semarang Komplek Ruko Metro Plaza Block C20 Jl MT Haryono No 970 Semarang JAWA TENGAH 024 8313807 024 8417935 esssmg epson indonesia co id esssmg support epson indonesia co id JAKARTA Epson Sales and Service Jakarta MANGGA DUA Ruko Mall Mangga Dua No 48...

Page 250: ... Saimin Ruko Villa Bukit Mas RM 11 Kec Dukuh Pakis Surabaya 60225 031 5120994 sby technical epson indonesia co id sby admin epson indonesia co id YOGYAKARTA Epson Service Center Yogyakarta YAP Square Block A No 6 Jl C Simanjutak Yogyakarta DIY 0274 581 065 ygy technical epson indonesia co id ygy admin epson indonesia co id JEMBER Epson Service Center Jember JL Panglima Besar Sudirman Ruko no 1D Je...

Page 251: ...epson indonesia co id DENPASAR EPSON SALES AND SERVICE Denpasar JL MAHENDRADATA NO 18 DENPASAR BALI 0361 3446699 9348428 dps admin epson indonesia co id dps technical epson indonesia co id JAKARTA EPSON SALES AND SERVICE CILANDAK CIBIS Business Park Tower 9 LT MEZZANINE Jalan TB Simatupang No 2 Jakarta Selatan DKI JAKARTA 12560 021 80866777 esscibis support1 epson indonesia co id esscibis support2...

Page 252: ...are World Wide Web http www epson com my Information on product specifications drivers for download Frequently Asked Questions FAQ Sales Enquiries questions through e mail Epson Call Centre Phone 1800 81 7349 Toll Free Email websupport emsb epson com my Sales enquiries and product information Product usage questions or problems Enquiries on repair services and warranty Head Office Phone 603 562882...

Page 253: ...n com ph Information on product specifications drivers for download Frequently Asked Questions FAQ and E mail Enquiries are available Epson Philippines Customer Care Toll Free PLDT 1 800 1069 37766 Toll Free Digital 1 800 3 0037766 Metro Manila 632 8441 9030 Web Site https www epson com ph contact E mail customercare epc epson com ph Accessible 9am to 6pm Monday through Saturday Except public holi...

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