Troubleshooting
multi EA 5100
120
Error
Possible cause
Remedy
¡
Inlet gas flow set too
low in the method
(EC/OC methods
only)
¡
Adjust method pa-
rameters
Results too high
¡
Inlet gas flow set too
low in the method
(EC/OC methods
only)
¡
Adjust method pa-
rameters
No analysis signal
¡
NDIR detector faulty
¡
Inform customer ser-
vice department
13.17 Device faults on the TOC detector
Error
Possible cause
Remedy
Analog values exceeding
values range (display in
the Status analyzer win-
dow)
¡
Analog values outside
of operating range
¡
Check the gas con-
nection to the basic
module
¡
Check the gas quality
¡
Check the analog val-
ues by performing a
component test:
System menuCompo-
nent test
¡
NDIR detector faulty
¡
Inform customer ser-
vice department
Leaking condensate
pump
¡
Leaking hose connec-
tions
¡
Pump hose faulty
¡
Replace the pump
hose
Sample is not drawn up
without air bubbles
¡
Leaking syringe
¡
Check the dosing sy-
ringe
¡
If leaking, replace sy-
ringe
¡
Clogged cannula
¡
Wrong cannula used
¡
Remove the cannula
and clean it in an ul-
trasound bath Re-
place cannula as nec-
essary
¡
Dosing syringe con-
taminated by grease/
oil
¡
Clean the dosing sy-
ringe with the follow-
ing solutions:
Tenside solution,
30 min acting time
NaOH (0.1 mol/l),
10 min acting time
HCl (0.1 mol/l),
10 min acting time
