multi EA 5100
Troubleshooting
99
Error
code
Error message/cause
Remedy
2
3
Serial port not available!
Serial port not reachable!
communication problems
Disconnect the USB connection between the basic
module and the PC and reconnect after approx.
10 s.
Initialize
7
Operating system faults: Unauthorized access
Undefined multiWin end
Exit the software and switch off the device
Detach the USB cable and re-connect after ap-
prox. 10 s
Restart the operating system (PC)
Switch on the device
Restart the software
12
Signal echo received, check port selection
Incorrect port selected
Check port selection
14
Data transfer interrupted
No data transfer for 10 s
Check port selection
17
Incorrect interface protocol ID
Fault after update (the program versions of the
firmware and multiWin do not match)
Update required
20
Timeout: InitEnd
Timeout during initialization
Initialize
21
Timeout: StatusBusy
Timeout during operation (device not ready to
measure)
Acknowledge message
Initialize
22
Timeout: End
Timeout when exiting multiWin
Acknowledge message
Initialize
23
Timeout: StopEnd
Timeout during measurement cancellation
Acknowledge message
Initialize
50
Firmware reset
Internal computer (firmware) restarted
Acknowledge message
Initialize
61
62
64
65
66
Command from PC incomplete
Command from PC without STX
Command from PC CRC error
Command from PC invalid
Command from PC invalid MEAS command
Communication error
Acknowledge message
Initialize
