Edge PresencePlus P4, User Manual

Page: 32 / 182

24
P/N 120413
01/05
Installation PresencePLUS
®
P4 EDGE
Banner Engineering Corp. • Minneapolis, MN USA
www.bannerengineering.com • Tel: 763.544.3164
Troubleshooting Table
This table contains solutions to the most common problems in using the PresencePLUS P4 program. For further assistance,
contact Banner.
Problem Cause / Solution
- Green Power LED on Sensor is not ON.
- Interface cannot connect to Sensor.
- No image on monitor.
Sensor not getting enough power
-
Verify that the power supply is 10–30V dc with 500 mA maximum
current.
- Check the connection to the power supply.
- No image on PC or monitor.
- Green Ready LED on Sensor is OFF.
- The software seems to be working correctly, but the
image is missing.
Sensor not receiving triggers
-
Ensure that the Sensor is receiving triggers signals. The trigger mode
can be Continuous, External, or Manual.
- If the connections are secure, call a Banner Applications Engineer.*
- Error message, “Failed to capture a full-resolution
image. Please try again.”
- Image is frozen on PC and monitor.
- Green Ready LED on Sensor is OFF.
Software restart needed or loose connections
-
Restart the PresencePLUS P4 software.
- If a software restart does not correct the problem and the connections
are secure, call a Banner Applications Engineer.*
- Error message, “Failed to capture full-resolution
image.”
- Image is frozen on PC, but image on monitor
properly updates.
- Indicator lights on RJ-45 port are OFF.
Ethernet connection lost
-
Reconnect the cable.
- Check the cable for breaks, then power down and back up.
- Replace the cable.
- Attempt to close and reopen the PresencePLUS P4 software.
- If still not resolved, call a Banner Applications Engineer.*
- Focus number does not update.
- QuickStart fails.
- Errors when saving inspections to the Sensor.
FTP communications blocked
-
In the File pull-down menu in Internet Explorer, uncheck the Work
Offline option.
- Error code is displayed on PC. - A list of error codes and potential causes and solutions are available
under Help/About on the PresencePLUS P4 software CD.
* See
Factory Support
(in
Section 1, Product Support and Maintenance
) on page 1.