Pag
e 77
8.4 Tips & Tricks
for problems with a software update
If a software update is failing this may have various reasons. Following the most
common causes and solutions are listed.
8.4.1 Drive unit not shown in the add-e NE
X
T app
If the blue Bluetooth LED (2) fails to light
up, this indicates that the drive is not
connected with the add-e NE
X
T app. This
may have the following reasons:
1. No Bluetooth connection – activate
Bluetooth on your smartphone.
2. Location sharing is deactivated – ac-
tivate location sharing on your smart-
phone.
Blue Bluetooth LED (2) fails to light up
If the red status LED (1) on the drive unit
fails to light up, check the following:
1. Is the battery charged? -
The battery may need charging.
2. Is the battery inserted correctly and
is the connection cable connected
to the drive unit? – The connection
cable needs to be plugged in as far as
it will go.
8.4.1.1 Red status LED (1) fails to light up
Red status LED (1) fails to light up
8.4.1.2 Blue Bluetooth LED (2) fails to light up
If the serial number is not displayed when connecting to the add-e NE
X
T app, this
can have two reasons. First, the red status LED (1) fails to light up and second, the
blue Bluetooth LED (2) fails to light up.
PLEASE NOTE!
If the serial number is not shown in the app even though the batt e-
ry is correctly inserted and completely charged, and the Bluetooth
connecti on and locati on are acti vated, contact an add-e partner.
