Pag
e 79
9. T
ipps
&
TriCKs
f
or
T
roUbleshooTing
Various factors can lead to your add-e NE
X
T retrofit system not working as expec-
ted. This section lists several descriptions of possible errors. Troubleshooting the
problem can sometimes be easier than expected.
This section lists the most frequently asked questions and problems with the ap-
propriate solutions. If the problem cannot be resolved as described, please contact
your add-e partner/specialist retailer or add-e Support first.
9.1 Is my bike suitable for use with the retrofit kit?
In principle, almost any bike can be up-
graded with the add-e NE
X
T retrofit kit.
The factors to be considered can be
found on
p. 11
in Section 1:
Determining
which installation variant is right for you
.
For the best possible power transmis-
sion, it is important to use a tyre with
a continuous centre rib. Here are two
examples.
Left: Continental Travel Contact
Right: Schwalbe Hurricane
9.2 The drive no longer starts after a longer
period of disuse
After a longer break, e.g. after the winter,
holidays, etc., the drive fails to start. The
following points should be checked:
•
Is the battery in deep sleep?
To awake the battery from deep sleep,
it needs to be awoken once with the
charger.
See p. 48.
•
Is the battery charged enough?
Check the battery charge level by
rotating the power setting knob by
1-2 levels (
see p. 44
) and charging the
battery if needed.
•
Does the battery manage to connect to
the drive unit?
See p. 42.
Battery charging status from empty to full
100%
0%
50%
25%
75%
