DynaVox iChat3, User Manual

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Palmtop 3 Technical Support
In order to make your experience as trouble-free as possible, we would like to remind you to:
• Please write down your warranty expiration date and keep it in a safe place. You can find the date
on your packing slip. It will be one year from the day that your device was shipped. You have the
option to purchase an extended warranty for up to 2 additional years for a total of 3.
• If your device needs to be repaired, and it is under warranty, then DynaVox will cover the cost of the
return shipment to you. If your device is not under warranty, then the shipping cost to return the
device to you will be $25.00.
• Please remember to make a backup copy of your work every time you finish programming.
Otherwise, if a problem occurs, DynaVox will not be able to retrieve lost information from your
device.
Obtaining Support
DynaVox Technologies offers a comprehensive array of Technical Support services to ensure that you have
access to the support you need to get the most out of your device! These services include:
Self Support – DynaVox Online Knowledge Base
Our online Knowledge Base lets you search for answers and download documentation. Browse to
www.dynavoxtech.com , select the 24-7 Tech Support button, then select Knowledge Base .
Email
If you cannot find the answer you need on the Knowledge Base, you can send a message to Technical
Support by selecting the
Ask Technical Support tab within the Knowledge Base website.
Chat
To chat with a Technical Support representative, select the Chat with Tech Support button located at the
top of the DynaVox website home page. ( www.dynavoxtech.com )
Telephone Support
1-866-DYNAVOX (396-2869)
Hours of Support
Phone, chat and email support are available Monday through Friday from 8:00 a.m. to 7:00 p.m. (EST)
excluding holidays. Emergency support is available through message return Saturdays and holidays from
10:00 a.m. to 3:00 p.m. (EST).
Please be prepared to provide:
• Your name (not the user of the device)
• The serial number of the device you are using
• A telephone number where you can usually be reached.
You must either be able to provide the serial number of the device you are calling about or provide the
Technical Support Rep handling your call with sufficient information to obtain the serial number (name of the
client using the device or facility that purchased the device).
xii DynaVox Technologies