DynaVox iChat3, User Manual

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Palmtop3 User’s Guide
Part # 400670-A
105
Section 8: Troubleshooting
Every effort has been made to make the Palmtop device as reliable a communication aid as possible.
However, due to the complexity of the software, you may find that the system does not always behave as
expected. This section contains a list of common problems and solutions. If the problem you are having is
not listed below, refer to section 8.17 for instructions on getting technical support.
8.1. No speech is coming out when I type.
There are several items that may be causing speech (and other sound) problems:
• Check the speaker volume on the right side of the device (see Figure 2). Make sure the volume is
set somewhere around mid-range.
• If other sounds - such as screen selections and popup window noises (like when you exit the
software) - are still working, the problem might lie in the software settings for speech. To view the
settings, select
Tools > Options , and then select the Speech tab. Make sure that the synthesis type
is set to Software . Review the voice and volume settings to ensure they are correct. Select the
Preview button to hear the how the device will sound with the current settings.
• Make sure that the batteries are charged. Connect the adapter connector to the AC adapter cable
(See Figure 5), and then plug the adapter connector to the sync cable connector on the left side of
the Palmtop device (see Figure 3). Connect the AC adapter to an electrical outlet, and let the device
charge for several hours.
If you are still not hearing any sounds from your device, if the speaker or the Axim computer is damaged,
contact a technical support representative for instructions on how to proceed.
8.2. The device is not responding.
If your configuration has "locked up" and nothing that you do will make it respond, you might need to reset
the device.
If the Palmtop software menus are still responding and you want to save the text currently in the Editor
Window, select
File > Text Files > Save Text. Once the text file has been saved, locate the Reset button on
the bottom the Palmtop device (see Figure 4) and press it using the stylus. All applications that are running
at the time of the reset will be stopped. You will not lose any changes to the dictionary or options set through
the dialog boxes, but you might lose abbreviations that have been added recently.