DVTEL CT-5322F, User And Installation Manual

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CT-5322F/CT-5642F User and Installation Guide
70
Troubleshooting
This section provides useful information and remedies for common situations where problems may
be encountered.
Problem Possible Solution
No network connection Hardware issues :

Check that the network is working and the unit is powered on.

Check that the network (Ethernet) cable is properly attached to
the unit.

Confirm that the LED on the Ethernet (RJ-45) connector on the
power connection panel of the unit is on.

Confirm that the network cables are not damaged and replace if
necessary.
IP Address issues :

Change the default IP address/addresses of the unit.

From the PC running the web browser, ping the unit IP address
and confirm that it can be reached.

Confirm that the network settings/firewalls are set according to
the requirements.

The camera might be located on a different subnet.Contact your
IT administrator to get the IP address of the camera.
How do I find IP address
of my unit?

Check the network DHCP server IP address assignments and
lease.

Alternatively, move the camera to an isolated network and make
sure camera gets DHCP address and is accessible. Move the
camera back to the network and test it. If you still have issues,
reset the camera physically by pressing the reset button on the
rear of the camera and test the camera again. This will ensure
the camera releases the IP address.
The IP address responds
to a ping on the network
from the workstation but
does not show in the
Discovery List

Disconnect the unit’s Ethernet 10/100 port or turn the power to
unit off, and then ping the IP address again. If the IP address
responds, there is another device using the IP address. Consult
with your network administrator to resolve the conflict.

Check the PoE+ switch/port and ensure that the port is working
OK. Ensure that the switch ports provide the necessary power.
The camera requires a minimum of 13 watts of power.
The unit IP address is in
use by another computer
(collision)

Check the DHCP settings. Obtain a new IP address using DHCP.
Ensure this is a unique IP address.

Alternatively, change the unit IP address after connecting to it
directly (not through the system network).
Cannot login to the
camera

Check the login user ID of the user or admin.

Check the login password of the user or admin.