10.2.2 Remote Login From a Windows PC
From a Windows PC, the user will need to install an ssh client to login remotely. An example
ssh client is “PuTTY”, a free ssh client that can be found on the Internet. The connection and
login process is similar to that described in Section
10.2.1
for a Linux computer.
10.3 Generating Status Reports
When a problem appears on the ShowVault (freezes, loses video or audio output) a report can
be generated that gives detailed technical information on the nature of the problem. This file can
be sent via email (or FTP) to the engineers at Doremi Labs to determine the reason and to
address any fixes/updates that may be needed to resolve the issue.
•
To generate a status report execute the following command from the terminal prompt
after the problem occurs and before rebooting the server
•
Type:
sh
/doremi/sbin/report.sh
and then press "Enter"
•
This command will generate a report file in the "/doremi/tmp" folder
•
User can then connect via FTP and bring this file in to send (via email or FTP) to Doremi
engineering for analysis
•
To write the report file to a USB drive do the following:
•
Plug in the USB drive
•
The USB will be automatically scanned and mounted in "Read-Only" mode
•
Follow the instructions below to remount and write to it
•
Type:
mount -o rw,remount /media/usb0/
and then press "Enter" (drive will mount in
read/write mode)
•
Type:
cp /doremi/tmp/drmreport_xxxx.tgz /media/usb0/
and then press "Enter"
(command will copy the report onto the USB drive)
xxxx
represents the actual date of the
file
•
Type:
sync
and then press "Enter" (command will commit the copy to the drive)
•
Type:
umount /media/usb0/
and then press "Enter" (command will un-mount the drive
and the file will be on the USB drive)
10.4 Software and Firmware Upgrade
10.4.1 Sending the Software File to the ShowVault
•
To send a new software update file to the ShowVault use an FTP client and login as
follows:
•
Type:
ftp 192.168.100.50
and then press "Enter" (IP address of the ShowVault)
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