Dell Vostro 220 - Vostro 220 Slim Desktop Computer, Service Manual

Page: 24 / 138

24
Troubleshooting
A program is designed for an earlier Windows operating system
R
UN THE
P
ROGRAM
C
OMPATIBILITY
W
IZARD
—
Windows XP :
The Program Compatibility Wizard configures a program so that it runs in an
environment similar to non-XP operating system environments.
1
Click Start
→
All Programs
→
Accessories
→
Program Compatibility Wizard
→
Next .
2
Follow the instructions on the screen.
Windows Vista :
The Program Compatibility Wizard configures a program so that it runs in an
environment similar to non-Windows Vista operating system environments.
1
Click
Start
→
Control Panel
→
Programs
→
Use an older program with this
version of Windows.
2
In the welcome screen, click Next .
3
Follow the instructions on the screen.
A solid blue screen appears
T
URN THE COMPUTER OFF
—
If you are unable to get a response by pressing a key on
your keyboard or moving your mouse, press and hold the power button for at least 8 to
10 seconds (until the computer turns off), and then restart your computer.
Other software problems
C
HECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE
MANUFACTURER FOR TROUBLESHOOTING INFORMATION
—
• Ensure that the program is compatible with the operating system installed on your
computer.
• Ensure that your computer meets the minimum hardware requirements needed to
run the software. See the software documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
B
ACK UP YOUR FILES IMMEDIATELY
U
SE A VIRUS
-
SCANNING PROGRAM TO CHECK THE HARD DRIVE
, C D
S
,
OR
D V D
S
S
AVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR