Dell customers about their portable and desktop computers.
When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions.
The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through the technical
support service. For the telephone number to call, see the
contact numbers
for your region.
Automated Order-Status Service
To check on the status of any Dell™ products that you have ordered, you can go to
support.dell.com
,
or you can call the
automated order-status service. A recording prompts you for the information needed to locate and report on your order. For
the telephone number to call, see the
contact numbers
for your region.
Technical Support Service
Dell's technical support service is available 24 hours a day, 7 days a week, to answer your questions about Dell hardware.
Our technical support staff uses computer-based diagnostics to provide fast, accurate answers.
To contact Dell's technical support service, see "
Getting Help
" and then call the number for your country as listed in
"
Contacting Dell
."
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer
assistance. Have your invoice or packing slip handy when you call. For the telephone number to call,
contact numbers
see the
for your region.
Product Information
If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell
website at
www.dell.com
. For the telephone number to call to speak to a sales specialist, see the
contact numbers
for your
region.
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1. Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the
box.
For the telephone number to call, see the
contact numbers
for your region.
2. Include a copy of the invoice and a letter describing the reason for the return.
3. Include a copy of the
Diagnostics Checklist
indicating the tests you have run and any error messages reported by the
Dell Diagnostics.
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