Dell Precision 370 DHM, User'S & Service Manual, Page: 119 / 182

XP operating system environments.
1. Click the Start button, point to All Programs → Accessories , and then click Program Compatibility
Wizard .
2. In the welcome screen, click Next .
3. Follow the instructions on the screen.
A solid blue screen appears
Turn the computer off — If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off.
Then restart your computer.
Other software problems
Check the software documentation or contact the software manufacturer for troubleshooting
information —
Ensure that the program is compatible with the operating system installed on your computer.
Ensure that your computer meets the minimum hardware requirements needed to run the software. See
the software documentation for information.
Ensure that the program is installed and configured properly.
Verify that the device drivers do not conflict with the program.
If necessary, uninstall and then reinstall the program.
Back up your files immediately
Use a virus-scanning program to check the hard drive, floppy disks, or CDs
Save and close any open files or programs and shut down your computer through the Start menu
Run the Dell Diagnostics — If all tests run successfully, the error condition is related to a software problem.
Memory Problems
Fill out the Diagnostics Checklist as you complete these checks.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in
the Product Information Guide .
If you receive an insufficient memory message —
Save and close any open files and exit any open programs you are not using to see if that resolves the
problem.
See the software documentation for minimum memory requirements. If necessary, install additional
memory. See Installing Memory .
Reseat the memory modules to ensure that your computer is successfully communicating with the
memory. See Memory .
Run the Dell Diagnostics .
If you experience other memory problems —
Reseat the memory modules to ensure that your computer is successfully communicating with the
memory. See Memory .
Ensure that you are following the memory installation guidelines. See Installing Memory .