Dell Precision 370 DHM, User'S & Service Manual, Page: 117 / 182

2. Click Printers and Other Hardware .
3. Click Phone and Modem Options .
4. Click the Modems tab.
5. Click the COM port for your modem.
6. Click Properties , click the Diagnostics tab, and then click Query Modem to verify that the modem is
communicating with Windows.
If all commands receive responses, the modem is operating properly.
Ensure that you are connected to the Internet — Ensure that you have subscribed to an Internet
provider. With the Outlook Express e-mail program open, click File . If Work Offline has a checkmark next to
it, click the checkmark to remove it and connect to the Internet. For help, contact your Internet service
provider.
IEEE 1394 Device Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in
the Product Information Guide .
NOTE: On the Dell Precision 370 desktop computer, the front IEEE 1394 connector is optional and only available if you
purchased an add-in IEEE 1394 card. To order a card, contact Dell.
Ensure that the IEEE 1394 device is properly connected —
Ensure that the cable for the IEEE 1394 device is properly inserted into the device and into the connector on
the computer.
Ensure that the IEEE 1394 device is recognized by Windows — Windows XP
1. Click the Start button and click Control Panel .
2. Click Printers and Other Hardware .
If your IEEE 1394 device is listed, Windows recognizes the device.
Windows 2000
1. Click the Start button, point to Settings
→
Control Panel , and then click System.
2. Click the Hardware tab.
3. Click Device Manager and ensure that there is not a
!
next to the device name.
4. Click Printers and Other Hardware .
If your IEEE 1394 device is listed, Windows recognizes the device.
If you have problems with a Dell-provided IEEE 1394 device —
If you have problems with an IEEE 1394 device not provided by Dell —
Contact Dell or the IEEE 1394 device manufacturer.
Keyboard Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in
the Product Information Guide .
Check the keyboard cable —
Ensure that the keyboard cable is firmly connected to the computer.
Shut down your computer , reconnect the keyboard cable as shown in the Setup and Quick Reference
Guide for your computer, and then restart the computer.
Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent
pins.
Remove keyboard extension cables and connect the keyboard directly to the computer.