Dell PowerEdge HX574 Page 151 Hardware Owner'S Manual Download | Manualshive

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Troubleshooting Your System

151

4

Turn on the system and the serial device.
If the problem is resolved, replace the serial device. See "Getting Help" on
page 181.

If the problem persists, see "Getting Help" on page 181.

Troubleshooting a USB Device

Problem

•

System message indicates a problem with a USB device.

•

One or more USB devices are not operating properly.

Action

1

If a single USB device is experiencing a problem, perform the following
procedure. For problems with multiple USB devices, skip to step 2.

a

Turn off the USB device, disconnect the USB cable from the system
briefly, and reconnect the cable.

b

Restart the system, enter the System Setup program, and ensure that
all USB ports are enabled. See "Using the System Setup Program" on
page 45.

c

Turn off the USB device and swap the interface cable with a working
cable. Turn on the device.
If the problem is resolved, replace the interface cable.

d

Turn off the USB device, connect it to another USB connector on the
system, and turn on the USB device.
If the USB device functions, the USB connector on the system is likely
defective. Otherwise, the USB device is faulty and needs to be
replaced. See "Getting Help" on page 181.

2

Power down all USB peripheral devices and disconnect all USB devices
from the system except the USB mouse and keyboard.

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Summary of Contents for PowerEdge HX574

Page 1: ...Dell PowerEdge R905 Hardware Owner s Manual ...

Page 2: ...r without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo PowerEdge and Dell OpenManage are trademarks of Dell Inc AMD AMD Opteron and combinations thereof are trademarks of Advanced Micro Devices Inc Microsoft Windows Windows Server and MS DOS are either trademarks or registered trademarks of Microsoft Corporation in the United States and o...

Page 3: ...ndicators 13 Hard Drive Indicator Codes 16 Back Panel Features and Indicators 17 Connecting External Devices 18 Power Indicator Codes 19 NIC Indicator Codes 20 LCD Status Messages 21 Solving Problems Described by LCD Status Messages 32 Removing LCD Status Messages 32 System Messages 33 Warning Messages 43 Diagnostics Messages 43 Alert Messages 43 ...

Page 4: ... Screen 53 System Security Screen 53 Exit Screen 56 System and Setup Password Features 56 Using the System Password 57 Using the Setup Password 59 Disabling a Forgotten Password 61 Baseboard Management Controller Configuration 61 Entering the BMC Setup Module 61 BMC Setup Module Options 61 3 Installing System Components 63 Recommended Tools 64 Inside the System 64 Removing and Replacing the Option...

Page 5: ...cessor Expansion Module 75 Removing the PEM or PEM Shell 75 Replacing the PEM or PEM Shell 78 Expansion Cards 79 Expansion Card Installation Guidelines 79 Installing an Expansion Card 80 Removing an Expansion Card 83 Riser Board 83 Removing the Riser Board 84 Replacing the Riser Board 85 RAC Card 86 Installing an Optional RAC Card 86 Internal USB Memory Key Optional 88 Installing the Optional Inte...

Page 6: ...ical Drive 105 Hard Drives 107 Before You Begin 108 Configuring the Boot Device 109 Removing a Drive Blank 109 Installing a Drive Blank 109 Removing a Hot Plug Hard Drive 110 Installing a Hot Plug Hard Drive 111 Replacing a Hard Drive in a Hard Drive Carrier 112 SAS Controller Cards 113 Removing a SAS Controller Card 113 Installing a SAS Controller Card 114 Installing the SAS RAID Controller Card ...

Page 7: ...ing a SAS Backplane 127 Peripheral Interposer Board 128 Removing a Peripheral Interposer Board 128 Replacing a Peripheral Interposer Board 131 Fan Interposer Board 131 Removing a Fan Interposer Board 131 Installing a Fan Interposer Board 133 System Board 134 Removing the System Board 134 Installing the System Board 137 Power Distribution Board 138 Removing the Power Distribution Board 138 Installi...

Page 8: ... 150 Troubleshooting a Serial I O Device 150 Troubleshooting a USB Device 151 Troubleshooting a NIC 153 Troubleshooting a Wet System 154 Troubleshooting a Damaged System 155 Troubleshooting the System Battery 155 Troubleshooting Power Supplies 156 Troubleshooting System Cooling Problems 157 Troubleshooting a Fan 157 Troubleshooting System Memory 158 Troubleshooting an Optical Drive 160 Troubleshoo...

Page 9: ... System Diagnostics 170 System Diagnostics Testing Options 170 Using the Custom Test Options 171 Selecting Devices for Testing 171 Selecting Diagnostics Options 171 Viewing Information and Results 172 6 Jumpers and Connectors 173 System Board Jumpers 173 Disabling a Forgotten Password 173 System Board Connectors 174 Processor Expansion Module Board Connectors 177 SAS Backplane Board Connectors 178...

Page 10: ...10 Contents 7 Getting Help 181 Contacting Dell 181 Glossary 183 Index 195 ...

Page 11: ...ge lists the possible causes and provides steps to resolve any problems indicated by a message The system indicators and features are illustrated in this section Other Information You May Need CAUTION The Product Information Guide provides important safety and regulatory information Warranty information may be included within this document or as a separate document The Rack Installation Guide or R...

Page 12: ...scribes keystrokes that may be entered during startup to access system features If your operating system begins to load before you enter the keystroke allow the system to finish booting and then restart your system and try again Table 1 1 Keystrokes for Accessing System Features Keystroke Description F2 Enters the System Setup program See Using the System Setup Program on page 45 F10 Enters the Ut...

Page 13: ...AS Configuration Utility See your SAS adapter User s Guide for more information Ctrl S Option is displayed if you have PXE support enabled through the System Setup Program see Integrated Devices Screen on page 51 or iSCSI boot enabled This keystroke allows you to configure NIC settings for PXE boot For more information see the documentation for the integrated NIC Table 1 1 Keystrokes for Accessing...

Page 14: ...compliant operating system the power is turned off immediately after the power button is pressed 2 NMI button Used to troubleshoot software and device driver errors when using certain operating systems This button can be pressed using the end of a paper clip Use this button only if directed to do so by qualified support personnel or by the operating system s documentation 3 System identification b...

Page 15: ...on due to a problem with power supplies fans system temperature or hard drives NOTE If the system is connected to AC power and an error has been detected the LCD display lights amber regardless of whether the system has been powered on 5 USB connectors 2 Connects USB 2 0 compliant devices to the system 6 Video connector Connects a monitor to the system 7 Hard drives optional Five 3 5 drives or eig...

Page 16: ...rent patterns are displayed as drive events occur in the system For example if a hard drive fails the drive failed pattern appears After the drive is selected for removal the drive being prepared for removal pattern appears followed by the drive ready for insertion or removal pattern After the replacement drive is installed the drive being prepared for operation pattern appears followed by the dri...

Page 17: ...r removal Blinks green two times per second Drive ready for insertion or removal Off NOTE The drive status indicator remains off until all hard drives are initialized after system power is applied Drives are not ready for insertion or removal during this time Drive predicted failure Blinks green amber and off Drive failed Blinks amber four times per second Drive rebuilding Blinks green slowly Driv...

Page 18: ...anied the device for specific installation and configuration instructions Always attach external devices while your system is turned off Next turn on any external devices before turning on the system unless the documentation for the device specifies otherwise 1 video connector 2 serial connector 3 USB connectors 2 4 integrated NIC connector NIC2 5 integrated NIC connector NIC1 6 remote access cont...

Page 19: ...show whether power is present or whether a power fault has occurred see Figure 1 4 and Table 1 5 Table 1 4 Power Button Indicators Indicator Function On Indicates that power is supplied to the system and the system is operational Flickering Power is supplied to the system but the system is powering up or shutting down Off Indicates that no power is supplied to the system Table 1 5 Power Supply Ind...

Page 20: ... has an indicator that provides information on network activity and link status See Figure 1 5 Table 1 6 lists the NIC indicator codes Figure 1 5 NIC Indicators 1 power supply status DC out is operational 2 power supply fault 3 AC line status AC in is operational 1 link indicator 2 activity indicator 2 1 3 1 2 ...

Page 21: ...AUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE ...

Page 22: ...upport See Getting Help on page 181 E1114 Temp Ambient Ambient system temperature is out of acceptable range See Troubleshooting System Cooling Problems on page 157 E1210 CMOS Batt CMOS battery is missing or the voltage is out of acceptable range See Troubleshooting the System Battery on page 155 E1211 ROMB Batt RAID battery is either missing bad or unable to recharge due to thermal issues Reseat ...

Page 23: ...has failed or has been removed from the bay while the system was on If removed reinsert the power supply into the bay and reconnect to power For component failures see Getting Help on page 181 E123B LOM Mezz PwrGd Voltage regulator for the NIC daughter card has failed Recycle power to the system or clear the SEL If the problem persists see Getting Help on page 181 E123C Planar LOM PwrGd Voltage re...

Page 24: ...See Troubleshooting the Microprocessors on page 167 NOTE The LCD continues to display this message until the system s power cord is disconnected and reconnected to the AC power source or the SEL is cleared using either Server Assistant or the BMC Management Utility See the Dell OpenManage Baseboard Management Controller User s Guide for information about these utilities E1418 CPU Presence Specifie...

Page 25: ...OS has reported a processor initialization error See Getting Help on page 181 E1422 CPU Machine Chk The system BIOS has reported a machine check error See Getting Help on page 181 E1610 PS Missing Specified power supply is improperly installed or removed See Troubleshooting Power Supplies on page 156 E1614 PS Status Specified power supply is improperly installed or faulty See Troubleshooting Power...

Page 26: ... down See Troubleshooting Power Supplies on page 156 E1625 PS AC Current Power source is out of acceptable range Check the AC power source E1710 I O Channel Chk The system BIOS has reported an I O channel check error See Getting Help on page 181 E1711 PCI PERR B D F PCI PERR Slot The system BIOS has reported a PCI parity error on a component that resides in PCI configuration space at bus device fu...

Page 27: ...See Getting Help on page 181 E171F PCIE Fatal Err B D F PCIE Fatal Err Slot The system BIOS has reported a PCIe fatal error on a component that resides in PCI configuration space at bus device function The system BIOS has reported a PCIe fatal error on a component that resides in slot Remove and reseat the specified PCI expansion card If the problem persists see Troubleshooting Expansion Cards on ...

Page 28: ...nectors on page 178 E1A1C LOM Mezz Missing NIC daughter card is missing Install or reseat the NIC daughter card E2010 No Memory No memory is installed in the system Install memory modules See System Memory on page 94 E2011 Mem Config Err Memory detected but is not configurable Error detected during memory configuration Check the memory configuration and reinstall the memory modules if necessary Se...

Page 29: ...er Programmable interval timer error See Getting Help on page 181 E2019 Parity Error Parity error See Getting Help on page 181 E201A SIO Err SIO failure See Getting Help on page 181 E201B Kybd Controller Keyboard controller failure See Getting Help on page 181 E201C SMI Init System management interrupt SMI initialization failure See Getting Help on page 181 E201D Shutdown Test BIOS shutdown test f...

Page 30: ...for specific error messages See Troubleshooting System Memory on page 158 E2022 POST Fail General failure after video Check screen for specific error messages E2110 MBE DIMM One of the DIMMs in the set implicated by has had a memory multi bit error MBE See Troubleshooting System Memory on page 158 E2111 SBE Log Disable DIMM The system BIOS has disabled memory single bit error SBE logging and will ...

Page 31: ... LCD The fourth message displays as the standard overflow message Check the SEL for details on the events I1912 SEL Full System Event Log is full of events and is unable to log any more events Clear the log by deleting event entries I1915 Video Off LCD lights with a blue or amber background The video has been turned off by the RAC remote user Information only I1916 Video Off in LCD lights with a b...

Page 32: ...al state For example if temperature for a component goes out of range the LCD displays the fault when the temperature returns to the acceptable range the message is removed from the LCD For other faults you must take action to remove the message from the display Clear the SEL You can perform this task remotely but you will lose the event history for the system Power cycle Turn off the system and d...

Page 33: ...em messages that can occur and the probable cause and corrective action for each message NOTE If you receive a system message that is not listed in Table 1 8 check the documentation for the application that is running when the message appears or the operating system s documentation for an explanation of the message and recommended action CAUTION Many repairs may only be done by a certified service...

Page 34: ...y on page 158 Attempting to update Remote Configuration Please wait Remote Configuration request has been detected and is being processed Wait until the process is complete BIOS Manufacturing mode detected MANUFACTURING MODE will be cleared before the next boot System reboot required for normal operation System is in manufacturing mode Reboot to take the system out of manufacturing mode BIOS Updat...

Page 35: ...page 94 for memory configuration information If the problem persists see Troubleshooting System Memory on page 158 Error Remote Access Controller initialization failure RAC virtual USB devices may not be available Remote Access Controller initialization failure Ensure that the Remote Access Controller is properly installed See Installing an Optional RAC Card on page 86 Gate A20 failure Faulty keyb...

Page 36: ...ource Re allocated System detected and corrected a resource conflict No action is required Invalid PCIe card found in the Internal Storage slot The system halted because an invalid PCIe expansion card is installed in the dedicated storage controller slot Remove the PCIe expansion card and install a SAS controller in the dedicated slot Keyboard Controller failure Faulty keyboard controller faulty s...

Page 37: ...ng value Memory tests terminated by keystroke POST memory test terminated by pressing the spacebar Information only No boot device available Faulty or missing optical drive subsystem hard drive or hard drive subsystem or no boot disk in drive A Use a bootable diskette CD or hard drive If the problem persists see Troubleshooting an Optical Drive on page 160 and Troubleshooting a Hard Drive on page ...

Page 38: ...Drive on page 160 PCIe Degraded Link Width Error Embedded Bus nn Dev nn Func n Expected Link Width is n Actual Link Width is n Faulty or improperly installed PCIe card in the specified slot Reseat the PCIe card in the specified slot number See Installing an Expansion Card on page 80 If the problem persists see Getting Help on page 181 PCIe Fatal Error caused a system reset Slot n or Embedded Bus n...

Page 39: ...ve the system could not find a particular sector on the disk or the requested sector is defective Replace the diskette Ensure that the diskette and hard drive cables are properly connected See Troubleshooting an Optical Drive on page 160 or Troubleshooting a Hard Drive on page 161 for the appropriate drive s installed in your system Remote Access Controller cable error or incorrect card in the RAC...

Page 40: ...ror Seek operation failed Faulty hard drive See Troubleshooting a Hard Drive on page 161 Shutdown failure Shutdown test failure See Troubleshooting System Memory on page 158 The amount of system memory has changed Memory has been added or removed or a memory module may be faulty If memory has been added or removed this message is informative and can be ignored If memory has not been added or remov...

Page 41: ...ersists replace the system battery See System Battery on page 117 Timer chip counter 2 failed Faulty system board See Getting Help on page 181 TPM failure A Trusted Platform Module TPM function has failed See Getting Help on page 181 Unsupported CPU combination Unsupported CPU stepping detected Microprocessor s is not supported by the system Install a supported microprocessor or microprocessor com...

Page 42: ...not optimal For more information on valid memory configurations please see the system documentation on the technical support web site Invalid memory configuration The system will run but with reduced functionality Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 94 If the problem persists see Troubleshooting System Memo...

Page 43: ...pplication or the operating system For more information see the documentation that accompanied the operating system or application Diagnostics Messages The system diagnostic utilities produce messages from diagnostic tests run on your system See Running the System Diagnostics on page 169 for more information about system diagnostics Alert Messages Systems management software generates alert messag...

Page 44: ...44 About Your System ...

Page 45: ...on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup If your operating system begins to load before you press F2 allow the system to finish booting and then restart your system and try again NOTE To ensure an orderly system shutdown see the documentation that accompanied your operating system Responding to Error Messages You can enter the System Setu...

Page 46: ... System Setup Program Navigation Keys Keys Action Enter From the main menu selects an option that has a submenu such as Memory Information Up arrow or Shift Tab Moves to the previous field Down arrow or Tab Moves to the next field Spacebar left and right arrows Cycles through the settings in a field In many fields you can also type the appropriate value Esc From the main menu Exits the System Setu...

Page 47: ...nfiguration NOTE The System Setup program defaults are listed under their respective options in the following sections where applicable Table 2 2 System Setup Program Options Option Description System Time Sets the time on the system s internal clock System Date Sets the date on the system s internal calendar Memory Information Displays information related to installed memory See Memory Informatio...

Page 48: ...rd slot A device installed in the SD card slot will automatically emulate a hard drive If you install a device in this slot that is configured as a removable diskette drive you must manually set the emulation type to Floppy Boot Sequence Retry If this field is enabled and the system has failed to boot the system will reattempt to boot after 30 seconds Integrated Devices See Integrated Devices Scre...

Page 49: ...ion Description System Memory Size Displays the amount of system memory System Memory Type Displays the type of system memory System Memory Speed Displays the system memory speed Video Memory Displays the amount of video memory System Memory Testing This option determines whether system memory tests are run at system boot Options are Enabled and Disabled Redundant Memory Disabled default Enables o...

Page 50: ...et to Disabled the memory runs at full speed When set to Enabled the memory runs at a reduced speed to conserve energy Table 2 4 CPU Information Screen Option Description 64 bit Specifies if the installed processor s support 64 bit extensions Core Speed Displays the clock speed of the processor s Bus Speed Displays the bus speed of the processor s Virtualization Technology Enabled default NOTE Dis...

Page 51: ...for more information To disable the AMD PowerNow feature run the System Setup Program and disable the Demand Based Power Management option on the CPU Information screen Integrated Devices Screen Table 2 5 lists the options and descriptions for the information fields that appear on the Integrated Devices screen Demand Based Power Management Disabled default Enables or disables demand based power ma...

Page 52: ... SD Card Port Enables or disables the system s internal SD card port NOTE This port is dedicated to a hypervisor if installed Embedded Gb NICx NIC1 default Enabled with PXE Other NICs Enabled Enables or disables the system s integrated NICs Options are Enabled Enabled with PXE Enabled with iSCSI Boot and Disabled PXE support allows the system to boot from the network Changes take effect after the ...

Page 53: ...cess Device has access to the external serial connector for serial communications Failsafe Baud Rate 115200 default Displays the failsafe baud rate used for console redirection when the baud rate cannot be negotiated automatically with the remote terminal This rate should not be adjusted Remote Terminal Type VT 100 VT 220 default Select either VT 100 VT 220 or ANSI Redirection After Boot Enabled d...

Page 54: ...ressing Ctrl Enter To unlock the system password enter the setup password in the Setup Password field and then change the Password Status option to Unlocked In this state you can disable the system password at system start up by pressing Ctrl Enter and then change the password using the System Password option TPM Security Off default NOTE TPM functionality is not available in China Sets the report...

Page 55: ...estored Be sure to back up the TPM keys prior to enabling this option When set to Yes all the contents of the TPM are cleared NOTE This field is read only when TPM Security is set to Off Power Button Enabled default Enables or disables the power off function of the power button When enabled the power button powers off the system as follows If the system is running an ACPI compliant operating syste...

Page 56: ...stem security is a concern operate your system only with system password protection To change or delete an existing password you must know the password see Deleting or Changing an Existing System Password on page 59 If you forget your password you cannot operate your system or change settings in the System Setup program until a trained service technician changes the NMI Button NOTICE Use the NMI b...

Page 57: ...When the system password feature is disabled by a jumper setting the system password is Disabled and you cannot change or enter a new system password When a system password is not assigned and the password jumper on the system board is in the enabled default position the setting shown for the System Password option is Not Enabled and the Password Status field is Unlocked To assign a system passwor...

Page 58: ...system by pressing Ctrl Alt Del 2 Type your password and press Enter To disable the password security 1 Turn on or reboot your system by pressing Ctrl Alt Del 2 Type your password and press Ctrl Enter When the Password Status option is set to Locked whenever you turn on your system or reboot your system by pressing Ctrl Alt Del type your password and press Enter at the prompt After you type the co...

Page 59: ...em Password option the system password has been deleted If Enabled is displayed for the System Password option press the Alt b key combination to restart the system and then repeat steps 2 through 5 Using the Setup Password Read the information in the following sections to assign or change your setup password Assigning a Setup Password You can assign or change a setup password only when the Setup ...

Page 60: ...before you can modify most of the System Setup options When you start the System Setup program the program prompts you to enter a password If you do not enter the correct password in three attempts the system lets you view but not modify the System Setup screens with the following exception If System Password is not set to Enabled and is not locked through the Password Status option you can assign...

Page 61: ...em s operating system Provides text console redirection for system setup text based utilities and operating system consoles NOTE To remotely access the BMC through the integrated NIC you must connect the network connection to integrated NIC1 For additional information on using BMC see the documentation for the BMC and systems management applications Entering the BMC Setup Module 1 Turn on or resta...

Page 62: ...62 Using the System Setup Program ...

Page 63: ...roud assembly Power supplies Processor expansion module PEM Expansion cards Riser board RAC card Internal USB memory key TOE iSCSI key SD memory card NIC daughter card System memory Processors Optical drive Hard drives SAS controller card RAID battery External SAS tape drive External Fibre Channel device System battery Control panel assembly Chassis intrusion switch SAS backplane board ...

Page 64: ...e technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product In Figure 3 1 the bezel system cover processor expansion module...

Page 65: ...side the System 1 fan modules 4 2 memory modules 16 3 heatsink processor 2 4 riser card 5 cooling shroud assembly 6 processor expansion module 7 NIC daughter card 8 expansion card slots 7 9 SAS controller card 10 optional RAC 7 5 8 2 1 6 9 3 4 10 ...

Page 66: ...al 3 5 inch SAS hard drives The hard drives connect to a SAS controller card or an optional battery cached SAS RAID controller card through a SAS backplane A removable drive carrier supports an optional optical drive Removing and Replacing the Optional Front Bezel 1 Unlock the keylock at the left end of the bezel 2 Rotate the left end of the bezel away from the front panel 3 Unhook the right end o...

Page 67: ...l is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Whenever you need to lift the system get others to assist you To avoid injury do not attempt to lift the system by yourself Opening the System 1 Unless you are installing a hot plug component such as a cooling fan or hard disk drive turn off the system and attached peripherals and disconnec...

Page 68: ...t and right edges of the system and offset it slightly towards the back of the system so that the pins on the inner edge of the cover are aligned with the chassis hooks See Figure 3 3 3 Lower the cover onto the chassis and close the latch 4 Rotate the latch release lock in a clockwise direction to secure the cover 1 latch 2 latch release lock 3 chassis hooks 2 1 3 ...

Page 69: ... done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE The procedure for removing each...

Page 70: ...an is the same 1 Ensure that the fan handle is upright and lower the fan into its retention base until the fan is fully seated Then lower the fan handle until it snaps into place See Figure 3 4 2 Close the system See Closing the System on page 68 1 fan 2 latches 2 3 fan power connector 4 fan bay power connector 5 FAN4 6 FAN2 7 FAN1 8 FAN3 1 2 3 4 8 6 5 7 ...

Page 71: ...ust be installed to direct the airflow from the fans 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 67 3 Remove the processor expansion module PEM See Removing the PEM or PEM Shell on page 75 4 Remove the cooling shroud assembly by lifting the shroud by the corners See Figure 3 5 ...

Page 72: ...ly Replacing the Cooling Shroud Assembly 1 Slowly lower the shroud assembly straight down into the system The snaps on the four corners of the shroud fit over the four corresponding alignment pins on the system board See Figure 3 5 1 cooling shroud assembly 2 snaps 4 3 alignment pins 4 1 3 2 ...

Page 73: ...cards not tested or supported by Dell are installed the power supplies may not be redundant at all input voltages NOTICE Operating the system with only one power supply installed for extended periods of time can cause the system to overheat Removing a Power Supply 1 Disconnect the power cable from the power source and the power supply you intend to remove and remove the cables from the cable strai...

Page 74: ... fully seated and the lever snaps into place behind the lever release latch See Figure 3 6 NOTE If you unlatched the cable management arm in step 2 of the previous procedure relatch it For information about the cable management arm see the system s Rack Installation Guide 3 Connect the power cable to the power supply and plug the cable into a power outlet NOTICE When connecting the power cable ins...

Page 75: ...ansion module shell PEM shell contains an air baffle NOTICE The PEM shell must be installed in a two processor system to ensure adequate cooling airflow within the system Removing the PEM or PEM Shell CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the on...

Page 76: ...PEM from the chassis 4 Lift the PEM from the chassis 5 If you are removing a 4 processor PEM carefully turn the PEM upside down and rotate the handle so it is in the closed position before placing the PEM on a work surface See Figure 3 8 1 processor expansion module 2 handle 3 guide pins 6 4 slots 6 2 3 1 4 ...

Page 77: ...Installing System Components 77 Figure 3 8 PEM in Service Position 1 PEM 2 cooling shroud 3 handle in service position 1 2 3 ...

Page 78: ... or PEM Shell 1 Replace the cooling shroud 2 Rotate the PEM so the PEM board 4 processor systems or air baffles 2 processor systems face downwards 3 Rotate the PEM handle to the fully open position 4 Align the three guide pins on each side of the PEM with the corresponding slots in the sides of the chassis See Figure 3 7 1 cooling shroud 2 alignment pins 4 3 snaps 4 2 3 1 ...

Page 79: ...ystem board see Figure 3 10 All slots support full height half length cards Up to two 25 W cards are supported the remaining cards must be 15 W cards Slots 1 2 5 6 and 7 are x4 lane width PCIe expansion slots Slots 3 and 4 are x8 lane width PCIe expansion slots One expansion slot labeled INT_STORAGE is reserved for the system s SAS controller card If you are installing a Remote Access Control RAC ...

Page 80: ... follow the safety instructions that came with the product 1 Unpack the expansion card and prepare it for installation For instructions see the documentation accompanying the card 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System on page 67 4 If you are adding a new card select the appropriate expa...

Page 81: ...ition the card so that the card edge connector aligns with the expansion card connector on the system board NOTICE If you are installing a SAS RAID controller card do not press on the memory module when installing the card b Insert the card edge connector firmly into the expansion card connector until the card is fully seated c Close the expansion card retainer See Figure 3 11 ...

Page 82: ...ables to the expansion card If you are installing a RAC card see RAC Card on page 86 If you are installing a SAS controller card see Installing a SAS Controller Card on page 114 8 Close the system See Closing the System on page 68 1 expansion card 2 expansion card retainer 3 card edge connector 3 2 1 ...

Page 83: ...em on page 67 3 Disconnect all cables from the card 4 Remove the expansion card a Open the expansion card retainer See Figure 3 11 b Grasp the expansion card by its edges and carefully remove it from the expansion card connector 5 If you are removing the card permanently install a metal filler bracket over the empty expansion slot opening and close the expansion card retainer NOTE You must install...

Page 84: ... not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 67 3 Remove the PEM See Removing the PEM or PEM Shell on page 75 4 To remove the riser board lift both riser retention latches until the riser i...

Page 85: ...lacing the Riser Board 1 If applicable remove the protection caps from the connectors on the riser board 2 Open both retention latches on the riser board and orient the riser as shown in Figure 3 13 1 riser board 2 retention latches 2 3 riser board socket 4 riser guide posts 2 3 2 1 4 ...

Page 86: ...cian You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect...

Page 87: ...ystem board see Figure 6 1 Figure 3 14 RAC Card Connectors 7 Reinstall the storage controller card 8 Reconnect all cables to the storage controller card 9 Close the system See Closing the System on page 68 10 Reconnect the system and peripherals to their power sources and turn them on 11 Enter the System Setup program and verify that the setting for the Boot Sequence has changed to reflect the pre...

Page 88: ...ify the USB memory key in the boot sequence in the System Setup program See Using the System Setup Program on page 45 For information on creating a bootable file on the USB memory key see the user documentation that accompanied the USB memory key Installing the Optional Internal USB Memory Key CAUTION Many repairs may only be done by a certified service technician You should only perform troublesh...

Page 89: ...lities for the system s integrated NICs are enabled by installing an optional NIC hardware key in the TOE_KEY socket on the system board CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servici...

Page 90: ... system from its electrical outlet 2 Open the system See Opening the System on page 67 3 Locate the TOE iSCSI key connector on the system board see Figure 6 1 If you have an expansion card installed in slot 7 you may have to remove the card See Removing an Expansion Card on page 83 4 Insert the TOE iSCSI key into the connector onto the board See Figure 3 16 Figure 3 16 Installing a TOE iSCSI Key 5...

Page 91: ... 2 Open the system See Opening the System on page 67 3 Fold the hinge on the SD card all the way back 4 Insert the SD card into the SD card holder so that the SD card label is facing up and the guide pin on the holder is to the left of the SD card 5 Locate the SD card connector on the system board See Figure 6 1 6 Hold the SD card assembly so that the label is facing away from the chassis wall and...

Page 92: ...t 2 Open the system See Opening the System on page 67 3 If you have expansion cards installed in slots 6 and 7 remove the cards temporarily to install the card See Removing an Expansion Card on page 83 4 Angle the card so that its NIC connectors are positioned toward the back panel card opening See Figure 3 17 Figure 3 17 Installing and Removing a NIC Daughter Card 1 retention standoff 2 2 NIC dau...

Page 93: ...an You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect t...

Page 94: ...Memory Architecture NUMA Each processor has its own memory controller and local memory for reduced access times but it can also access memory from another processor This architecture improves system performance if an operating system is installed that supports this feature NOTICE To enable NUMA run the System Setup program and disable the Node Interleaving option See Using the System Setup Program...

Page 95: ...MHz A1 A2 B1 B2 16 GB Eight 4 GB 667 MHz A1 A2 A3 A4 B1 B2 B3 B4 16 GB Sixteen 1 GB 667 MHz A1 A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 B5 B6 B7 B8 16 GB Eight 2 GB 667 MHz A1 A2 A3 A4 B1 B2 B3 B4 24 GB Sixteen 2 GB 667 MHz A1 A2 A3 A4 A5 A6 B1 B2 B3 B4 B5 B6 32 GB Four 8 GB 667 MHz A1 A2 B1 B2 32 GB Eight 8 GB 667 MHz A1 A2 A3 A4 B1 B2 B3 B4 32 GB Sixteen 2 GB 667 MHz A1 A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 ...

Page 96: ... A2 A3 A4 B1 B2 B3 B4 C1 C2 C3 C4 D1 D2 D3 D4 32 GB Sixteen 2 GB 800 MHz A1 A2 A3 A4 B1 B2 B3 B4 C1 C2 C3 C4 D1 D2 D3 D4 32 GB Thirty two 1 GB 667 MHz A1 A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 B5 B6 B7 B8 C1 C2 C3 C4 C5 C6 C7 C8 D1 D2 D3 D4 D5 D6 D7 D8 48 GB Twenty four 2 GB 667 MHz A1 A2 A3 A4 A5 A6 B1 B2 B3 B4 B5 B6 C1 C2 C3 C4 C5 C6 D1 D2 D3 D4 D5 D6 64 GB Eight 8 GB 667 MHz A1 A2 B1 B2 C1 C2 D1 D2 6...

Page 97: ...7 B8 C1 C2 C3 C4 C5 C6 C7 C8 D1 D2 D3 D4 D5 D6 D7 D8 96 GB Twenty four 4 GB 667 MHz A1 A2 A3 A4 A5 A6 B1 B2 B3 B4 B5 B6 C1 C2 C3 C4 C5 C6 D1 D2 D3 D4 D5 D6 128 GB Sixteen 8 GB 667 MHz A1 A2 A3 A4 B1 B2 B3 B4 C1 C2 C3 C4 D1 D2 D3 D4 128 GB Thirty two 4 GB 667 MHz A1 A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 B5 B6 B7 B8 C1 C2 C3 C4 C5 C6 C7 C8 D1 D2 D3 D4 D5 D6 D7 D8 192 GB Twenty four 8 GB 667 MHz A1 A2 A3 ...

Page 98: ...memory modules on the system board see Removing the Cooling Shroud Assembly on page 71 If you are installing memory modules on the PEM see Figure 3 9 5 Locate the memory module sockets See Figure 6 1 or Figure 6 2 6 Press the ejectors on the memory module socket down and out as shown in Figure 3 18 to allow the memory module to be inserted into the socket 7 Handle each memory module only on either...

Page 99: ...rd see Replacing the Cooling Shroud Assembly on page 72 If you are installing memory modules on the PEM see Figure 3 9 12 Replace the PEM See Replacing the PEM or PEM Shell on page 78 13 Close the system See Closing the System on page 68 14 Start up the system press F2 to enter the System Setup program and check the System Memory setting on the main System Setup screen The system should have alrea...

Page 100: ...mbly on page 71 If you are removing memory modules on the PEM see Figure 3 9 5 Locate the memory module sockets See Figure 6 1 6 Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket See Figure 3 18 Handle each memory module only on either card edge ensuring not to touch the middle of the memory module 7 Replace the cooling shroud assembly If y...

Page 101: ...lectrical outlet 3 Open the system See Opening the System on page 67 4 Remove the PEM See Removing the PEM or PEM Shell on page 75 5 Remove the cooling shroud assembly If you are removing a processor on the system board see Removing the Cooling Shroud Assembly on page 71 If you are removing a processor on the PEM see Figure 3 9 CAUTION The processor and heat sink can become extremely hot Be sure t...

Page 102: ...s not separate from the processor carefully rotate the heat sink in a clockwise then counterclockwise direction until it releases from the processor Do not pry the heat sink from the processor 10 Lift the heat sink off of the processor and set the heat sink upside down 11 Use a clean lint free cloth to remove any thermal grease from the surface of the processor shield 1 heat sink 2 heat sink reten...

Page 103: ...f the socket Leave the release lever up so that the socket is ready for the new processor NOTICE Be careful not to bend any of the pins on the socket when removing the processor Bending the pins can permanently damage the socket and system board Installing a Processor 1 Unpack the new processor 2 Align the processor with the two socket keys on the socket See Figure 3 20 1 socket release lever 2 pr...

Page 104: ... c Close the processor shield See Figure 3 20 d Rotate the socket release lever back down until it snaps into place securing the processor See Figure 3 20 5 Install the heat sink NOTE If you did not receive a replacement heat sink use the heat sink that you removed in step 10 a If you receive a heat sink and pre applied thermal grease with your processor kit remove the protective sheet from the th...

Page 105: ...ystem configuration See Using the System Setup Program on page 45 for instructions about using the System Setup program 11 Run the system diagnostics to verify that the new processor operates correctly See Running the System Diagnostics on page 169 for information about running the diagnostics Installing an Optical Drive The optional slimline optical drive is mounted on a tray that slides into the...

Page 106: ...rom the latch securing the optical drive or filler plate See Figure 3 21 b Remove the latch c Lift the optical drive filler plate from the carrier Figure 3 21 Installing an Optical Drive in the Drive Carrier 1 optical drive carrier 2 optical drive 3 interface board 4 plastic rivets 2 5 latch 6 thumbscrew 1 6 3 5 4 2 ...

Page 107: ...ps into place See Figure 3 19 9 Replace the front bezel if applicable See Removing and Replacing the Optional Front Bezel on page 66 10 Reconnect the system and peripherals to their electrical outlets Hard Drives Your system can accommodate up to eight 2 5 SAS hard drives or five 3 5 inch SAS hard drives All drives connect to the system board through a SAS backplane board See SAS Backplane on page...

Page 108: ...rrectly to support hot plug drive removal and insertion NOTE It is recommended that you use only drives that have been tested and approved for use with the SAS backplane board You may need to use different programs than those provided with the operating system to partition and format the hard drives NOTICE Do not turn off or reboot your system while the drive is being formatted Doing so can cause ...

Page 109: ...Setup program Removing a Drive Blank NOTICE To maintain proper system cooling all empty hard drive bays must have drive blanks installed If you remove a hard drive carrier from the system and do not reinstall it you must replace the carrier with a drive blank 1 Remove the bezel See Removing and Replacing the Optional Front Bezel on page 66 2 Insert your finger under the shrouded end of the blank a...

Page 110: ...rmation about hot plug drive removal If the drive has been online the green activity fault indicator will flash as the drive is powered down When both drive indicators are off the drive is ready for removal 3 Open the drive carrier release handle to release the drive See Figure 3 23 4 Slide the hard drive out until it is free of the drive bay 5 If you do not replace the hard drive insert a drive b...

Page 111: ...xt to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable NOTICE Not all operating systems support hot plug drive installation See the documentation supplied with your operating system 1 Remove the bezel See Removing and Replacing the Optional Front Bezel on page 66 2 If a drive blank is present in the bay remove it See Removing a Drive Bla...

Page 112: ...r remove the four screws from the slide rails on the hard drive carrier and separate the hard drive from the carrier To install a new hard drive in a drive carrier perform the following steps 1 Insert the hard drive into the hard drive carrier with the connector end of the drive at the back See Figure 3 24 2 If you are installing a 3 5 drive align the bottom rear screw hole on the hard drive with ...

Page 113: ...uct documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 67...

Page 114: ...peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 67 3 Install the controller card in the expansion slot labeled INTERNAL_STORAGE For instructions on installing the card see Installing an Expansion Card on page 80 4 Connect the card to the SAS backplane a Connect the SAS data cable connector labelled Controller 0 to the white connecto...

Page 115: ...the RAID battery insert the battery into the plastic battery holder on the inner side of the chassis and connect the battery cable to the connector on the SAS RAID controller card next to the RAID memory module See Figure 3 25 1 RAID battery holder 2 RAID battery 3 RAID battery cable 4 SAS Data cable 5 SAS RAID controller card 1 3 2 4 5 ...

Page 116: ...tem on page 67 3 Ground yourself by touching an unpainted metal surface on the back of the system and unpack the drive 4 Unpack the tape drive and controller card 5 Install the external SAS controller card in an expansion slot See Installing an Expansion Card on page 80 6 Connect the tape drive s interface cable to the drive 7 Connect the other end of the interface cable to the external SAS connec...

Page 117: ...alling an Expansion Card on page 80 5 Connect the end of the Fibre Channel cable to the connector on the HBA card bracket 6 Close the system See Closing the System on page 68 7 Reconnect the system and peripherals to their electrical outlets and turn them on System Battery The system battery is a 3 0 volt V coin cell battery Replacing the System Battery CAUTION Many repairs may only be done by a c...

Page 118: ... battery and the socket before you attempt to pry out the battery Otherwise you may damage the system board by prying off the socket or by breaking circuit traces on the system board NOTICE To avoid damage to the battery connector you must firmly support the connector while installing or removing a battery 6 Remove the system battery See Figure 3 26 a Support the battery connector by pressing down...

Page 119: ...urn the system on including any attached peripherals 12 Enter the System Setup program to confirm that the battery is operating properly See Using the System Setup Program on page 45 13 Enter the correct time and date in the System Setup program s Time and Date fields 14 Exit the System Setup program 15 To test the newly installed battery turn off the system and disconnect it from the electrical o...

Page 120: ...f you are replacing the control panel data cable disconnect the cable from the system board connector see Figure 6 1 and unroute the cable from the cable guides on the chassis 5 Disconnect the display module cable from the control panel board See Figure 3 27 6 Remove the three Torx screws securing the control panel board to the system chassis and remove the board 7 Remove the display module a Inse...

Page 121: ...ut and secure it with the two Torx screws 2 Affix the control panel label to the display module 3 Install the control panel board in the system chassis and secure with the three Torx screws See Figure 3 27 1 display module 2 display module cable 3 control panel board 4 control panel board cable 5 control panel board screws 3 6 display module label 7 display module screws 2 3 4 5 6 7 1 2 ...

Page 122: ...hed peripherals Chassis Intrusion Switch Removing the Chassis Intrusion Switch CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your w...

Page 123: ...ystem board connector See Figure 3 28 2 Insert the switch into the opening in the chassis wall and gently but firmly press in the switch until it is fully seated See Figure 3 28 3 Close the system See Closing the System on page 68 4 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 1 intrusion switch 2 intrusion switch cable 1 2 ...

Page 124: ...ling shroud assembly See Removing the Cooling Shroud Assembly on page 71 NOTICE To prevent damage to the drives and backplane you must remove the SAS drives and optical drive carrier from the system before removing the backplane NOTICE You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations 6 Remove all SAS hard drive...

Page 125: ...emoving a 3 5 inch drive backplane pull the spring loaded blue retention pin away from the front of the backplane then slide the backplane upward See Figure 3 30 b When the backplane cannot slide upward any farther pull the backplane toward the back of the system to remove it from the retention hooks c Lift the board out of the system being careful to avoid damaging components on the face of the b...

Page 126: ...126 Installing System Components Figure 3 29 Removing and Installing a 2 5 Inch SAS Backplane 1 SAS A cable 2 SAS B cable 3 backplane power cable 4 retention tab 2 4 3 1 ...

Page 127: ...er the backplane into the system being careful to avoid damaging components on the face of the board b Align the installation alignment slot on the bottom of the backplane with the alignment pin on the bottom of the chassis See Figure 3 30 1 retention pin 2 SAS backplane 3 control panel cable connector 4 retention slots 7 5 installation alignment slot 5 4 3 1 2 ...

Page 128: ...ystem See Closing the System on page 68 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Peripheral Interposer Board Removing a Peripheral Interposer Board CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as direct...

Page 129: ... 31 NOTICE When disconnecting the control panel cable hold the pull tab on the control panel cable connector to prevent damage to the interposer board or the cable itself 7 Disconnect the control panel cable from the control panel cable connector on the back of the interposer board See Figure 3 31 8 Disconnect the planar interface cable from the back of the interposer board 9 Disconnect the SATA c...

Page 130: ...he spring loaded blue retention tab then slide the board upward See Figure 3 31 b When the board cannot move upward any farther pull the board toward the back of the system to remove it from the retention hooks 1 power cable to backplane 2 control panel cable 3 power cable from power distribution board 4 planar interface cable 5 retention tab 3 1 2 4 5 ...

Page 131: ...s into place 2 Connect the SATA planar interface and control panel cables to the back of the interposer board See Figure 3 31 3 Connect the power cable to the top of the interposer board 4 Reconnect the SAS and backplane power cables to the back of the SAS backplane See Figure 3 29 or Figure 3 30 5 Replace the cooling shroud assembly See Replacing the Cooling Shroud Assembly on page 72 6 Replace t...

Page 132: ...re removing the backplane You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations 3 To remove the optical drive carrier pull the release latch forward then slide the carrier out of the chassis See Figure 3 23 4 Remove fans 1 and 3 or 2 and 4 depending on which fan interposer board is being replaced See Removing a Cool...

Page 133: ...n the side of the fan bay See Figure 3 32 2 Secure the fan interposer board with the two screws 3 Replace the SAS backplane systems with 3 5 hard drives or peripheral interposer board systems with 2 5 hard drives See SAS Backplane on page 124 or Peripheral Interposer Board on page 128 4 Install the fans See Replacing a Cooling Fan on page 70 1 screws 2 2 fan interposer board 3 tabs 2 4 slots 2 2 4...

Page 134: ...ort team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 67 3 Remove the PEM See Removing the PEM or PEM Shell on page 75 4 Remove the cooling sh...

Page 135: ...t away from the side of the chassis Figure 3 33 Removing and Installing the RAID Battery Compartment 13 Remove the system board a Pull up the spring loaded blue retention pin located in the center of the system board and then slide the system board toward the front of the chassis until it stops See Figure 3 34 1 RAID battery compartment 2 release tab 3 securing tabs 2 4 securing slots 2 2 1 3 4 ...

Page 136: ...oard do not lift the board by the corners c Slowly and evenly lift the system board above the retention hooks ensuring that the system board is clear of all retention hooks d Lift the system board out of the chassis Figure 3 34 Removing and Installing the System Board 1 retention pin 2 system board 3 retention hook 1 2 3 ...

Page 137: ...t impede the system board as you lower the system board into the chassis c Slightly lift up the front of the system board and maneuver the system board to the bottom of the chassis until it lays completely flat d Ensure that all retention hooks on the bottom of the chassis are inserted into the retention slots on the system board See Figure 3 34 e Push the system board toward the back of the chass...

Page 138: ...se latch See Figure 3 19 14 Install the SAS hard drives in their original locations See Installing a Hot Plug Hard Drive on page 111 15 Replace the riser card 16 Replace the cooling shroud assembly See Replacing the Cooling Shroud Assembly on page 72 17 Replace the PEM 18 Close the system See Closing the System on page 68 19 Reconnect the system to its electrical outlet and turn the system on incl...

Page 139: ...1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 67 3 Remove the power supplies See Removing a Power Supply on page 73 4 Remove the system board See Removing the System Board on page 134 5 Remove the seven screws securing the board See Figure 3 35 6 Lift the power distribution board out of the chass...

Page 140: ...stribution board with the three retention tabs on the bottom of the chassis See Figure 3 35 2 Secure the power distribution board with the seven screws 3 Install the system board See step 4 through step 14 in Installing the System Board 4 Install the power supplies See Replacing a Power Supply on page 74 1 retention notches 3 2 power distribution board 3 screws 7 4 retention tabs 3 1 4 3 2 ...

Page 141: ... any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 67 3 Remove the PEM See Removing the PEM or PEM Shell on page 75 4 Remove the PEM cooling shroud See Figure 3 9 5 Remove the PEM board a Pull up the spring loaded blue retention pin located in the center of the PEM board and then slide the board toward the front of the PE...

Page 142: ...ll and that all retention hooks on the bottom of the PEM shell extend through the retention slots on the PEM board See Figure 3 34 c Slide the PEM board toward the back of the PEM shell until the blue retention pin snaps into place 2 Transfer the processors and heat sinks to the new PEM board See Removing a Processor on page 101 and Installing a Processor on page 103 1 retention pin 2 PEM board 3 ...

Page 143: ...e memory modules and transfer them to the same locations on the new PEM board See Removing Memory Modules on page 99 and Installing Memory Modules on page 97 4 Replace the PEM cooling shroud See Figure 3 9 5 Replace the PEM in the system chassis ...

Page 144: ...144 Installing System Components ...

Page 145: ... and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Start Up Routine Look and listen during the system s start up routine for the indications described in Table 4 1 Table 4 1 Start Up Routine Indications Look listen for Action A status or error message displayed on the front pane...

Page 146: ...If the system still is not working properly see Troubleshooting Power Supplies on page 156 Checking the Equipment This section provides troubleshooting procedures for external devices attached to the system such as the monitor keyboard or mouse Before you perform any of the procedures see Troubleshooting External Connections on page 147 The USB CD drive activity indicator See Troubleshooting a USB...

Page 147: ...connector In this system configuration the monitor cable should normally be connected to the connector on the expansion card not to the system s integrated video connector To verify that the monitor is connected to the correct video connector turn off the system and wait for 1 minute then connect the monitor to the other video connector and turn the system on again 3 Determine whether the system h...

Page 148: ...em Setup program and check if the nonfunctioning USB ports are enabled See Getting Help on page 181 if the ports are enabled but not functioning 3 Swap the faulty keyboard or mouse with a working keyboard or mouse If the problem is resolved replace the faulty keyboard or mouse 4 If other USB devices are connected to the system ports adjacent to those used by the keyboard and mouse power down the d...

Page 149: ...authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product a Turn off the system and attached peripherals and unplug the system from the power source b Open the system See Opening the System on page 67 c Locate the NVRAM_CLR jumper on your system board see System Board Jumpers on page 173 and set the jumper to the enabled position d Close ...

Page 150: ...nfiguration requirements that the program may require 3 Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics on page 169 If the tests run successfully but the problem persists see Troubleshooting a Serial I O Device Troubleshooting a Serial I O Device Problem Device connected to the serial port is not operating properly Action 1 Turn off the system and any peripheral dev...

Page 151: ...SB cable from the system briefly and reconnect the cable b Restart the system enter the System Setup program and ensure that all USB ports are enabled See Using the System Setup Program on page 45 c Turn off the USB device and swap the interface cable with a working cable Turn on the device If the problem is resolved replace the interface cable d Turn off the USB device connect it to another USB c...

Page 152: ...not covered by your warranty Read and follow the safety instructions that came with the product a Turn off the system and attached peripherals and unplug the system from the power source b Open the system See Opening the System on page 67 c Locate the NVRAM_CLR jumper on your system board see Figure 6 1 and set the jumper to the enabled position d Close the system See Closing the System on page 68...

Page 153: ...tation Change the autonegotiation setting if possible Use another connector on the switch or hub If you are using a NIC card instead of an integrated NIC see the documentation for the NIC card 3 Ensure that the appropriate drivers are installed and the protocols are bound See the NIC documentation 4 Enter the System Setup program and confirm that the NICs are enabled See Using the System Setup Pro...

Page 154: ...nect the system from the electrical outlet 2 Open the system See Opening and Closing the System on page 67 3 Remove all expansion cards installed in the system See Removing an Expansion Card on page 83 4 Let the system dry thoroughly for at least 24 hours 5 Close the system See Opening and Closing the System on page 67 6 Reconnect the system to the electrical outlet and turn on the system and atta...

Page 155: ...pen the system See Opening and Closing the System on page 67 2 Ensure that the following components are properly installed Expansion cards Power supplies Fans Processors and heat sinks Memory modules Drive carrier connections to the backplane board 3 Ensure that all cables are properly connected 4 Close the system See Opening and Closing the System on page 67 5 Run the system board tests in the sy...

Page 156: ... date and time are not correct in the System Setup program replace the battery See System Battery on page 117 If the problem is not resolved by replacing the battery see Getting Help on page 181 NOTE Some software may cause the system time to speed up or slow down If the system seems to operate normally except for the time kept in the System Setup program the problem may be caused by software rath...

Page 157: ... seconds for the system to recognize the power supply and to determine if it is working properly The power indicator turns green to signify that the power supply is functioning properly See Power Indicator Codes on page 19 If the problem persists see Getting Help on page 181 Troubleshooting System Cooling Problems Problem Systems management software issues a fan related error message Action Ensure...

Page 158: ... CAUTION The cooling fans are hot pluggable To maintain proper cooling while the system is on only replace one fan at a time 3 Locate the faulty fan indicated by the LCD panel the diagnostic software or the fan indicator that is blinking amber For the identification number of each fan see Figure 3 4 4 Ensure that the faulty fan s power cable is firmly attached to the fan power connector For a hot ...

Page 159: ...ep 2 Turn off the system and attached peripherals unplug the system from the power source and press the power button and reconnect the system to power 3 Turn on the system and attached peripherals and as the system boots note the messages on the screen If the amount of system memory detected during POST does not match the amount of memory installed or you receive a general memory error message pro...

Page 160: ... a specific memory module as faulty swap or replace the module Otherwise swap the memory module in socket 1 with a module of the same type and capacity that is known to be good See Installing Memory Modules on page 97 14 Close the system See Opening and Closing the System on page 67 15 Reconnect the system to its electrical outlet and turn on the system and attached peripherals 16 As the system bo...

Page 161: ...169 4 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 5 Open or remove the bezel See Removing and Replacing the Optional Front Bezel on page 66 6 Open the system See Opening and Closing the System on page 67 7 Ensure that the interface cable is securely connected to the optical drive and to the sideplane 8 Close the system See Opening and Closing t...

Page 162: ...e hard drive and restart the system 5 If your system has a SAS RAID controller card perform the following steps a Restart the system and press Ctrl C to enter the host adapter configuration utility program See the documentation supplied with the controller card for information about the configuration utility b Ensure that the hard drive has been configured correctly c Exit the configuration utilit...

Page 163: ...nnections between the SAS backplane and the controller card are correct See Installing a SAS Controller Card on page 114 d Verify that the data cables are securely seated in their connectors e Verify that the power connector on the SAS backplane is securely seated in its connector f Close the system See Opening and Closing the System on page 67 g Reconnect the system to the electrical outlet and t...

Page 164: ...o enter the configuration utility program See the controller s documentation for information about configuration settings 4 Check the configuration settings make any necessary corrections and restart the system If the problem is not resolved continue to the next step 5 Turn off the system and attached peripherals and disconnect the system from its electrical outlet 6 Open the system See Opening an...

Page 165: ...d and replace it with a tape cartridge that you know works 2 Ensure that the device drivers for the tape drive are installed and are configured correctly 3 Run the appropriate online diagnostics tests See Using Dell PowerEdge Diagnostics on page 169 4 Turn off the system and attached peripherals and disconnect the system from the electrical outlet CAUTION Many repairs may only be done by a certifi...

Page 166: ...oblem Error message indicates a problem with an expansion card Expansion card performs incorrectly or not at all Action CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not au...

Page 167: ...ipherals 12 Run the appropriate online diagnostic test If the test fails see Getting Help on page 181 13 For each expansion card you removed in step 9 perform the following steps a Turn off the system and attached peripherals and disconnect the system from the electrical outlet b Open the system See Opening and Closing the System on page 67 c Reinstall one of the expansion cards See Installing an ...

Page 168: ... each processor and heat sink are properly installed See Removing a Processor on page 101 5 Close the system See Opening and Closing the System on page 67 6 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 7 Run the appropriate online diagnostic test If the test fails or the problem persists continue to the next step 8 Turn off the system and attached p...

Page 169: ...nications and printer ports NICs CMOS and more If you are unable to identify the problem using the PowerEdge Diagnostics then use the system diagnostics The files required to run PowerEdge Diagnostics for systems running supported Microsoft Windows and Linux operating systems are available at support dell com and on the CDs that came with your system For information about using diagnostics see the...

Page 170: ... Using this program with other systems may cause invalid results or error messages In addition use only the program that came with your system or an updated version of that program 1 As the system boots press F10 during POST 2 From the utility partition main menu select Run System Diagnostics or select Run Memory Diagnostics if you are troubleshooting memory When you start the system diagnostics a...

Page 171: ...agnostics Options Use the Diagnostics Options area to select how you want to test a device You can set the following options Non Interactive Tests Only When checked runs only tests that require no user intervention Quick Tests Only When checked runs only the quick tests on the device Extended tests will not run when you select this option Show Ending Timestamp When checked time stamps the test log...

Page 172: ...ut the test and the test results The following tabs are available Results Displays the test that ran and the result Errors Displays any errors that occurred during the test Help Displays information about the currently selected device component or test Configuration Displays basic configuration information about the currently selected device Parameters If applicable displays parameters that you ca...

Page 173: ...les these password features or disables them and clears any password s currently in use CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered ...

Page 174: ...rd you must install the jumper plug NOTE If you assign a new system and or setup password with the jumper plug still removed the system disables the new password s the next time it boots 6 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 7 Open the system See Opening and Closing the System on page 67 8 Move the password jumper to pins 4 6 ...

Page 175: ...Jumpers and Connectors 175 Figure 6 1 System Board Connectors 1 12 11 10 2 3 4 5 6 8 9 13 15 16 17 20 21 22 18 19 14 7 23 ...

Page 176: ...10 An memory module connectors 8 11 CPU1 processor 1 socket 12 PWR_3 3Stby_Cntrl Power distribution board signal connector 13 GROUND Power distribution board signal connector 14 12V 12 V power connector 15 CONN_Jn riser card connector 5 16 CPU2 processor 2 socket 17 Bn memory module connectors 8 18 PWRD_EN password jumper 19 NVRAM_CLR configuration jumper 20 Intrusion Detection intrusion switch co...

Page 177: ...sor Expansion Module Board Connectors Table 6 3 Processor Expansion Module Board Connectors Connector Label Description 1 Cn memory module connectors 8 2 Dn memory module connectors 8 3 CPU4 processor 4 socket 4 CONN_Jn riser card connector 5 5 CPU3 processor 3 socket NOTE For the full name of an abbreviation or acronym used in this table see the Glossary on page 183 3 2 4 5 1 ...

Page 178: ... Connectors Figure 6 3 shows the location of the connectors on the backplane board Figure 6 3 SAS Backplane Board Connectors 1 data interface 2 control panel on front of board 3 power 4 SAS B 5 installation alignment slot 6 power SAS A 3 4 2 1 5 6 ...

Page 179: ...re 6 4 SAS Backplane Board Connectors 2 5 inch Option SAS 2 5 Inch Peripheral Interposer Board In addition to the backplane systems with 2 5 inch drives also have a peripheral interposer board 1 SAS B 2 SAS A 3 backplane power 3 2 1 ...

Page 180: ...180 Jumpers and Connectors Figure 6 5 SAS Peripheral Interposer Board Connectors 1 control panel 2 power 3 power to backplane 4 data interface 1 2 3 4 ...

Page 181: ...based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Select the appropriat...

Page 182: ...182 Getting Help ...

Page 183: ...ack up your system s hard drive on a regular basis Before making a change to the configuration of your system back up important start up files from your operating system backup battery A battery that maintains system configuration date and time information in a special section of memory when the system is turned off beep code A diagnostic message in the form of a pattern of beeps from your system ...

Page 184: ...han from the disk drive CD Compact disc CD drives use optical technology to read data from CDs cm Centimeter s cmos Complementary metal oxide semiconductor component As they relate to DMI components include operating systems computer systems expansion cards and peripherals that are compatible with DMI Each component is made up of groups and attributes that are defined as relevant to that component...

Page 185: ...ct memory access A DMA channel allows certain types of data transfer between RAM and a device to bypass the processor DMI Desktop Management Interface DMI enables the management of your system s software and hardware by collecting information about the system s components such as the operating system memory peripherals expansion cards and asset tag DNS Domain Name System A method of translating In...

Page 186: ... bus The FSB is the data path and physical interface between the processor and the main memory RAM ft Feet FTP File transfer protocol g Gram s G Gravities Gb Gigabit s 1024 megabits or 1 073 741 824 bits GB Gigabyte s 1024 megabytes or 1 073 741 824 bytes However when referring to hard drive capacity the term is usually rounded to 1 000 000 000 bytes graphics mode A video mode that can be defined ...

Page 187: ...al processor cache An instruction and data cache built into the processor IP Internet Protocol IPX Internet package exchange IRQ Interrupt request A signal that data is about to be sent to or received by a peripheral device travels by an IRQ line to the processor Each peripheral connection must be assigned an IRQ number Two devices can share the same IRQ assignment but you cannot operate both devi...

Page 188: ...pport and training are available for a fee from vendors such as Red Hat Software local bus On a system with local bus expansion capability certain peripheral devices such as the video adapter circuitry can be designed to run much faster than they would with a traditional expansion bus See also bus LVD Low voltage differential m Meter s mA Milliampere s MAC address Media Access Control address Your...

Page 189: ...tion to a network NMI Nonmaskable interrupt A device sends an NMI to signal the processor about hardware errors ns Nanosecond s NTFS The NT File System option in the Windows 2000 operating system NVRAM Nonvolatile random access memory Memory that does not lose its contents when you turn off your system NVRAM is used for maintaining the date time and system configuration information parity Redundan...

Page 190: ...PXE Preboot eXecution Environment A way of booting a system via a LAN without a hard drive or bootable diskette RAC Remote access controller RAID Redundant array of independent disks A method of providing data redundancy Some common implementations of RAID include RAID 0 RAID 1 RAID 5 RAID 10 and RAID 50 See also guarding mirroring and striping RAM Random access memory The system s primary tempora...

Page 191: ...ng system where each processor has equal access to I O devices SNMP Simple Network Management Protocol A standard interface that allows a network manager to remotely monitor and manage workstations spanning Spanning or concatenating disk volumes combines unallocated space from multiple disks into one logical volume allowing more efficient use of all the space and all drive letters on a multiple di...

Page 192: ...vices by changing jumper or switch settings on the devices or by changing settings in the configuration software for the devices TOE TCP IP offload engine UNIX Universal Internet Exchange UNIX the precursor to Linux is an operating system written in the C programming language uplink port A port on a network hub or switch used to connect to other hubs or switches without requiring a crossover cable...

Page 193: ...Watt hour s win ini file A start up file for the Windows operating system When you start Windows it consults the win ini file to determine a variety of options for the Windows operating environment The win ini file also usually includes sections that contain optional settings for Windows application programs that are installed on the hard drive Windows 2000 An integrated and complete Microsoft Win...

Page 194: ...194 Glossary ...

Page 195: ...ng 61 setup module 12 boot device configuring 109 C CD DVD drive See optical drive chassis intrusion switch installing 123 removing 122 connectors back panel 18 front panel 13 PEM 177 SAS backplane board 178 system board 174 contacting Dell 181 control panel assembly installing 121 removing 119 cooling fan removing 69 replacing 70 troubleshooting 157 cooling shroud removing 71 replacing 72 cover c...

Page 196: ... Channel storage device 116 front panel features 13 G guidelines expansion card installation 79 memory installation 94 H hard drives SAS SATA boot device 109 drive carrier 113 ID numbers 107 indicator codes 16 installing 111 removing 110 troubleshooting 161 heat sink 102 hot plug hard drives 107 I indicators back panel 17 front panel 13 hard drive 16 NIC 20 power 19 installing 102 chassis intrusio...

Page 197: ...system setup program 45 M memory modules DIMMs configuring 94 installing 97 removing 99 troubleshooting 158 messages alert 43 diagnostics 43 hard drive indicator codes 16 status LCD 21 system 33 warning 43 microprocessor See processor N NIC daughter card installing 91 removing 93 NICs back panel connectors 17 indicators 20 troubleshooting 153 O optical drive drive carrier 106 installing 105 troubl...

Page 198: ...ID controller troubleshooting 163 recommended tools 64 remote access controller See RAC removing bezel 66 chassis intrusion switch 122 control panel assembly 119 cooling fan 69 cooling shroud 71 cover 67 expansion card 83 fan interposer board 131 hard drive blank 109 hard drives 110 memory modules 99 NIC daughter card 93 PEM 75 power distribution board 138 power supply 73 SAS backplane board 124 S...

Page 199: ...ution board 138 system board 134 setup password assigning 59 changing 60 using 59 slots See expansion slots startup keystrokes 12 support contacting Dell 181 system closing 68 opening 67 system battery replacing 117 system board connectors 174 installing 137 142 jumpers 173 removing 134 system cooling troubleshooting 157 system messages 33 system password assigning 57 changing 59 deleting 59 using...

Page 200: ...ions 147 hard drive 161 keyboard 148 memory 158 NIC 153 optical drive 160 power problems 146 power supplies 156 processors 167 SAS RAID controller card 163 serial I O device 150 start up routine 145 system cooling 157 tape drive 165 USB device 151 video 147 wet system 154 U USB device back panel connectors 17 front panel connectors 13 troubleshooting 151 V video back panel connector 17 front panel...

Page 201: ...FILE LOCATION C Documents and Settings daniel_white My Documents Windchill Fat Tire 32 HOM A02 EN Source BookIX fm DELL CONFIDENTIAL PRELIMINARY 9 2 09 FOR PROOF ONLY Index 201 ...

Page 202: ...FILE LOCATION C Documents and Settings daniel_white My Documents Windchill Fat Tire 32 HOM A02 EN Source BookIX fm DELL CONFIDENTIAL PRELIMINARY 9 2 09 FOR PROOF ONLY 202 Index ...

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