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Software Checks: Dell OptiPlex GX1 Small-Form-Factor System User's Guide

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Software Checks: Dell™ OptiPlex™ GX1 Small-Form-Factor
System User's Guide

Overview

Memory-Resident Programs

Installing and Configuring Software

Program Conflicts

Error Messages

Memory Address Conflicts

Input Errors

Interrupt Assignment Conflicts

Overview

Because most computers have several application programs installed in addition to the operating system,
isolating a software problem can be confusing. Software errors can also appear to be hardware malfunctions
at first. Software problems can result from the following circumstances:

Improper installation or configuration of a program

Input errors

Device drivers that conflict with certain application programs

Memory conflicts resulting from the use of terminate-and-stay-resident (TSR) programs

Interrupt conflicts between devices

You can confirm that a computer problem is caused by software by running the

System Set Test Group

in

the

Dell Diagnostics

. If all tests in the test group complete successfully, the error condition is most likely

caused by software.

This section provides some general guidelines for analyzing software problems. For detailed troubleshooting
information on a particular program, see the documentation that accompanied the software or consult the
support service for the software.

Installing and Configuring Software

When you obtain software, check it for viruses with virus-scanning software before installing it on your
computer's hard-disk drive. Viruses, which are pieces of code that can replicate themselves, can quickly use
all available system memory, damage or destroy data stored on the hard-disk drive, and permanently affect
the performance of the programs they infect. Several commercial virus-scanning programs are available for
purchase, and most bulletin board services (BBSs) archive freely distributed virus-scanning programs that
you can download with a modem.

Before you install a program, read its documentation to learn how the program works, what hardware it

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Summary of Contents for OptiPlex GX1

Page 1: ...azardous situation which if not avoided may result in minor or moderate injury Information in this document is subject to change without notice 1999 2000 Dell Computer Corporation All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden Trademarks used in this text Dell OptiPlex Dimension Inspiron Latitude DellWare ...

Page 2: ...13 11 47 08 AM Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own Initial release 9 Jun 1999 Last revised 17 Feb 2000 ...

Page 3: ... III microprocessors include MMX technology designed to handle complex multimedia and communications software This microprocessor incorporates new instructions and data types as well as a technique called single instruction multiple data SIMD that allows the microprocessor to process multiple data elements in parallel thereby improving overall system performance A keyboard command Ctrl Alt that le...

Page 4: ...hours and on weekends when network traffic is at a minimum Universal Serial Bus USB capability which can simplify connecting peripheral devices such as mice printers and computer speakers The USB connectors on your computer s back panel which are enabled by default provide a single connection point for multiple USB compliant devices USB compliant devices can also be connected and disconnected whil...

Page 5: ...lel port for connecting external devices The parallel port is fully Enhanced Capabilities Port ECP compliant A Personal System 2 PS 2 style keyboard port and a PS 2 compatible mouse port An optional integrated 10 100 megabit per second Mbps 3Com PCI 3C905B TX Ethernet network interface controller NIC The NIC is configured using software on the Dell ResourceCD A 16 bit integrated Plug and Play Crys...

Page 6: ...stics for evaluating the computer s components and devices Network device drivers for several network operating systems For more information see the Dell ResourceCD Desktop Management Interface DMI support which enables the management of your computer system s software and hardware DMI defines the software interfaces and data files that enable your system to determine and report information about ...

Page 7: ...hermal errors An event log that stores events in a text file and reports information about the event under the following options System Name Component Name Date and Time Event Type Event Severity Event Class Event System Configuration Management Configuration management features of Dell OpenManage include Wakeup On LAN support which allows network administrators to remotely turn on Managed PC syst...

Page 8: ...Password security that enables network administrators to maintain standard attribute values for the local and remote systems in a Dell DMI network For more information about Dell OpenManage refer to the online Dell OpenManage Help that accompanied the software PXE The Preboot eXecution Environment PXE allows a personal computer to be managed by one or more configuration management servers running ...

Page 9: ...work if the system is shut off using a power strip or surge protector Temperature Monitoring Your system includes temperature probes to sense when the processor becomes overheated In such a case a message appears on the screen when Dell OpenManage is running or at the next system start up notifying you of the problem Security Features Your system has the following integrated security features Chas...

Page 10: ...itional protection is available through the System Setup program When the Setup Password option is set to Enabled Password Status allows you to prevent the system password from being changed or disabled at boot time For more information see System Setup Program ENERGY STAR Compliance Certain configurations of Dell computer systems comply with the requirements set forth by the Environmental Protect...

Page 11: ...p to two billion dollars annually in electricity costs In turn this reduction in electricity usage can reduce emissions of carbon dioxide the gas primarily responsible for the greenhouse effect and sulfur dioxide and nitrogen oxides which are the two primary causes of acid rain Computer users can also help to reduce electricity usage and its side effects by turning off their computer systems when ...

Page 12: ...mpanied your system for instructions on connecting cables and turning on your system for the first time After you correctly connect all the cables to your system and turn it on see the setup guide for your operating system to complete its installation When the operating system is installed you can connect peripheral devices such as a printer or install application programs not already installed by...

Page 13: ...format where eight data bits or one byte are sent simultaneously over eight separate lines in a single cable The parallel port is used primarily for printers The default designation of your computer s integrated parallel port is LPT1 Port designations are used for example in software installation procedures to identify the port to which your printer is attached thus telling your software where to ...

Page 14: ...eiving network data A high volume of network traffic may make this indicator appear to be in a steady on state A dual colored link integrity indicator which lights up green when there is a good connection between a 10 Mbps network and the NIC or it lights up orange when there is a good connection between a 100 Mbps network and the NIC When the green indicator is off the computer is not detecting a...

Page 15: ...al port check the documentation that accompanied your software to make sure that the software can be mapped to the new COM port designation Keyboard Connector Your system uses a PS 2 style keyboard The keyboard cable attaches to a 6 pin miniature DIN connector on the back panel of your computer Network Cable Requirements Your computer s NIC connector an RJ45 connector located on the back panel is ...

Page 16: ...T indicate that an integrated system board device may be faulty See Getting Help for instructions on getting technical assistance from Dell Power Button The power button controls the system s AC input power The Microsoft Windows 98 and Windows 98 Second Edition SE operating systems let you configure the function of the power button through the Advanced Configuration and Power Interface ACPI featur...

Page 17: ...d system turns on Pressing or holding the power button to shut down the system may result in data loss Use the power button to shut down the system only if the operating system is not responding If the system does not turn off when you press the power button the system may be hung Press and hold the power button until the system turns off completely this process may take several seconds Alternativ...

Page 18: ...llows you to secure the computer cover to the chassis to prevent unauthorized access to the inside of the computer To use the padlock ring insert a commercially available padlock through the ring and then lock the padlock Figure 3 Security Cable Slot and Padlock Ring 1 Padlock ring 2 Security cable slot Using the System Password Feature NOTICE The password features provide a basic level of securit...

Page 19: ...option shown for the System Password option is Not Enabled Only when System Password is set to Not Enabled can you assign a system password using the following procedure 1 Verify that Password Status is set to Unlocked 2 Highlight System Password and then press the left or right arrow key The option heading changes to Enter Password followed by an empty 32 character field in square brackets 3 Type...

Page 20: ... type the correct system password and press Enter your system boots and you can use the keyboard and or mouse to operate your system as usual NOTE If you have assigned a setup password see Using the Setup Password Feature the system accepts your setup password as an alternate system password If you enter a wrong or incomplete system password the following message appears on the screen Incorrect pa...

Page 21: ...ribed in Assigning a Setup Password whenever you use the System Setup program After you assign a setup password only those who know the password have full use of the System Setup program See Operating Your System With A Setup Password Enabled for more information To change an existing setup password you must know the setup password see Deleting or Changing an Existing Setup Password If you assign ...

Page 22: ...unauthorized changes Deleting or Changing an Existing Setup Password To delete or change an existing setup password perform the following steps 1 Enter the System Setup program 2 Highlight Setup Password and press the left or right arrow key to delete the existing setup password The setting changes to Not Enabled 3 If you want to assign a new setup password perform the steps in Assigning a Setup P...

Page 23: ...ON Before you remove the computer cover see Safety First For You and Your Computer 6 Remove the computer cover according to the instructions in Removing and Replacing the Computer Cover 7 Replace the PSWD jumper plug 8 Replace the computer cover and then reconnect the computer and peripherals to an electrical outlet and turn them on Booting your system with the PSWD jumper installed reenables the ...

Page 24: ...er you add change or remove any hardware in your system To set or change user selectable options for example the time or date on your system You can view the current settings at any time When you change a setting in many cases you must reboot the system before the change takes effect After you set up your system run the System Setup program to familiarize yourself with your system configuration in...

Page 25: ...ly system shutdown consult the documentation that accompanied your operating system You can also enter the System Setup program by responding to certain error messages See Responding to Error Messages System Setup Screens The two System Setup screens Page 1 and Page 2 display the current setup and configuration information and optional settings for your system Typical examples are illustrated in F...

Page 26: ...y the system appear less bright Some options have multiple fields which may show settings as bright or less bright depending on what options or values you entered in other fields Title box The box at the top of both screens lists the system name page number Page 1 or Page 2 and the revision number of the basic input output system BIOS Help The box on the upper right half of both screens displays h...

Page 27: ... Exits the System Setup program without rebooting the system and returns the system to its previous state the boot routine Exits the System Setup program and reboots the system implementing any changes you have made Resets the selected option to its default Enters the Device List screen when the Boot Devices menu option is set to Device List See Table 2 in System Setup Options for more information...

Page 28: ... 2013 eDoc OpGX1 UG install htm 2 21 2013 11 47 12 AM Back to Contents Page Installing Upgrades Dell OptiPlex GX1 Small Form Factor System User s Guide Inside Your Computer Microprocessor Expansion Cards Battery System Memory CD ROM Drives Video Memory Hard Disk Drives Back to Contents Page ...

Page 29: ... 2013 eDoc OpGX1 UG trouble htm 2 21 2013 11 47 12 AM Back to Contents Page Troubleshooting Dell OptiPlex GX1 Small Form Factor System User s Guide Basic Checks External Components Messages and Codes Internal Components Software Checks Getting Help Dell Diagnostics Back to Contents Page ...

Page 30: ...or Microprocessor type Intel Pentium II or Pentium III microprocessor Internal cache 32 kilobyte KB 16 KB data cache 16 KB instruction cache L2 cache memory 512 KB pipeline burst 4 way set associative write back static random access memory SRAM Math coprocessor Internal to the microprocessor Memory Architecture 64 bit non error checking and correction ECC or 72 bit ECC noninterleaved PC100 100 meg...

Page 31: ...peed Video Video type Integrated ATI Rage Pro AGP 2X graphics Video memory 4 MB standard upgradable to 8 MB synchronous graphics RAM SGRAM Video resolutions 640 x 480 true color 32 bits per pixel bpp 85 hertz Hz 4 MB SGRAM 800 x 600 true color 32 bpp 85 Hz 4 MB SGRAM 1024 x 768 true color 32 bpp 85 Hz 4 MB SGRAM 1280 x 1024 true color 32 bpp 85 Hz 8 MB SGRAM 1600 x 1200 65 535 colors 16 bpp 75 Hz ...

Page 32: ...5 inch diskette drive one 5 25 inch bay for a removable media device slim height devices only Internally accessible bays One bay for a 1 inch high enhanced integrated drive electronics EIDE hard disk drive Ports Externally accessible Serial data terminal equipment DTE Two 9 pin connectors 16550 compatible Parallel 25 hole connector bidirectional Video 15 hole connector Network interface controller...

Page 33: ...niature audio jack Audio line out amplified source Miniature audio jack Microphone Miniature audio jack Internally accessible Primary EIDE hard disk drive 40 pin connector on PCI local bus Secondary EIDE hard disk drive 40 pin connector on PCI local bus Diskette drive 34 pin connector ATI multimedia 40 pin connector Advanced Technology Attachment Packet Interface ATAPI 4 pin connector Key Combinat...

Page 34: ...tion F10 Launches the utility partition if installed during system start up Controls and Indicators Reset control No reset button on small form factor systems Power control Push button Power indicators Green light emitting diode LED on riser board blinking green in sleep state dual color LED on front panel green for power yellow for diagnostics Hard disk drive access indicator Green LED Link integ...

Page 35: ...0 noncondensing Maximum vibration Operating 0 25 gravities G at 3 to 200 Hz at 1 octave min Storage 0 5 G at 3 to 200 Hz at 1 octave min Maximum shock Operating Bottom half sine pulse with a change in velocity of 20 inches sec 50 8 cm sec Storage 27 G faired square wave with a velocity change of 200 inches sec 508 cm sec Altitude Operating 16 to 3048 meters m 50 to 10 000 feet ft Storage 16 to 10 ...

Page 36: ...memory perform the following steps CAUTION To avoid the possibility of electric shock turn off the computer and any peripherals disconnect them from electrical outlets and then wait at least 5 seconds before you remove the computer cover Also before removing the computer cover see the other precautions in Safety First For You and Your Computer 1 Remove the computer cover 2 If necessary remove any ...

Page 37: ...tem configuration information and generates the following message The amount of system memory has changed Strike the F1 key to continue F2 to run the setup utility 5 Press F2 to enter the System Setup program and check the value for System Memory The system should have already changed the value of System Memory to reflect the newly installed memory modules Verify the new total If it is correct ski...

Page 38: ...lex GX1 Small Form Factor System User s Guide file C infodev 2013 eDoc OpGX1 UG memory htm 2 21 2013 11 47 13 AM socket see Figure 2 It should pop out slightly Figure 2 Removing a DIMM 1 Securing clips 2 Back to Contents Page ...

Page 39: ...rtant information you will need when talking to Dell s service and support personnel NOTICE Use the Dell Diagnostics to test only your Dell computer system Using this program with other computers may cause incorrect computer responses or result in error messages Features of the Dell Diagnostics The Dell Diagnostics provides a series of menus and options from which you choose particular test groups...

Page 40: ...tte 1 Enter the System Setup program by restarting the computer and pressing F2 when prompted 2 Confirm that all ports are enabled and make sure that the Boot Sequence option is set to CD ROM First 3 Place the Dell ResourceCD in the CD ROM drive and press Alt b to restart the system 4 At the prompt select the option to run the Dell Diagnostics 5 Insert a blank diskette in drive A NOTE Make sure th...

Page 41: ...ur monitor When you start the diagnostics the Dell logo screen appears followed by a message telling you that the diagnostics is loading After the diagnostics loads the Diagnostics Menu appears see Figure 1 The menu allows you to run all or specific diagnostic tests or to exit to the MS DOS prompt For a quick check of your system select the Run Quick Tests option This option runs only the subtests...

Page 42: ...en identify the version number of the Dell Diagnostics On the left side of the screen the Available Test Group area lists the diagnostic test groups in the order they will run if you select All from the Run menu category Press the up or down arrow key to highlight a test group On the right side of the screen the System Configuration area lists the computer s currently detected hardware and some of...

Page 43: ...mation temporarily saved in RAM Do not be concerned if the System Configuration area does not list the names of all the components or devices you know are part of your computer system For example you may not see a printer listed although you know one is attached to your computer Instead the printer is listed as a parallel port The computer recognizes the parallel port as LPT1 which is an address t...

Page 44: ...n menu Run Run displays five categories One Selected All Key Help and Quit Menu If you select One all the subtests within the highlighted test group are run If you choose Selected only the selected test groups or the subtests that you selected within the test groups are run If you select All all of the subtests in all of the test groups are run The test groups or subtests are run in the same order...

Page 45: ... to select individual subtests to tailor the testing process to your particular needs You can choose one or more subtests from the list When you choose Select five categories are displayed All One Clear All Key Help and Quit Menu To select all the subtests press Enter when All is highlighted in the Select menu To select an individual subtest highlight the subtest and press the spacebar or highligh...

Page 46: ...ay Printer File If you have a printer attached to your computer you can use it to print the status messages if any that are generated when a test runs The printer must be turned on and in the online mode to print If you select File the messages are printed to a file named result on a diskette that you insert into drive A when prompted If you are running the diagnostics from a utility partition on ...

Page 47: ...artition on your hard disk drive the result file is created on the hard disk drive If the result file already exists new status messages are added to it The result file is an ordinary American Standard Code for Information Interchange ASCII text file that you can open in any text viewer or word processor You can also access the result file with the MS DOS type command as follows 1 Select Quit to e...

Page 48: ...ge a value for the limits of a test group or subtest depends on the type of parameter associated with it Different keys are used to change values for different types of parameters For example memory address limits specified for the RAM Test Group are changed by typing in numbers over the digits of a given limit or by pressing the plus or minus keys to increase or decrease the given limit In contra...

Page 49: ...nostic Test Groups and Subtests Test Group Subtest Comment RAM Quick Memory Test Comprehensive Memory Test Secondary Cache Memory Test Tests the RAM and cache Some computers include expanded or extended memory all memory is tested System Set CMOS Confidence Test CMEM Confidence Test DMA Controller Test Real Time Clock Test System Timers Test Interrupt Controller Test Reset Button Test System Speak...

Page 50: ...ormation Confidence Test Self Diagnostics Test Seek Test Read Test Verify Test Write Test SMART Test CD ROM Audio Test Media Eject Test Tape Retension Test Tests drives connected to the system IDE bus including hard disk drives and removable media drives such as CD ROM and tape drives Serial Infrared Ports Serial Infrared Baud Rate Test Serial Infrared Interrupt Test Serial Infrared Internal Trans...

Page 51: ... the temperature of the processor Also displays system management information for various system devices RAM Test Group The RAM Test Group subtests check all the directly addressable RAM The RAM Test Group program has parameters for the subtests that you can set Test Limits and Options Three subtests are available for RAM the Quick Memory Test the Comprehensive Memory Test and the Secondary Cache ...

Page 52: ... the Diagnostics Checklist System Set Test Group The subtests in the System Set Test Group check the computer s basic system board components and verify their related functions The subtests that constitute the System Set Test Group and the computer functions they confirm follow CMOS Confidence Test Checks the NVRAM for accessibility and reliability of data storage by performing a data pattern chec...

Page 53: ...controller on the system board Thermal Control Test Checks the functionality of the thermal monitoring and microprocessor speed switching device on the system board Multiprocessor Test For systems with multiprocessors confirms that the secondary microprocessor is operational USB Register Test Checks the onboard registers of the Universal Serial Bus USB interface This subtest does not test USB peri...

Page 54: ... the Interrupt Controllers Test A spreadsheet program or other type of mathematical application runs abnormally slow generates error messages concerning calculations or operations runs incorrectly or generates incorrect results or a proven piece of the program appears to malfunction and you confirm that the software itself is not at fault You can confirm that the software is not at fault by moving...

Page 55: ...re testing an external monitor change the default to Yes Why Run a Video Test Many of the symptoms that would prompt you to run a subtest in the Video Test Group are obvious because the monitor is the visual component of your computer system Before you run the Video Test Group or any of its subtests you should make sure that the problem is not in your software or caused by a hardware change You sh...

Page 56: ...pulse to ensure that the key is working properly Why Run a Keyboard Test Keyboard problems are not always caused by the keyboard For example a complete lockup of the computer system rendering the keyboard inoperable is more likely caused elsewhere There are three symptoms that are likely to be keyboard related Sometimes the configuration of a program changes the function of a key or key combinatio...

Page 57: ...utton or touch pad continues that is the button or touch pad seems to be stuck If the response when you press a mouse button or the touch pad is different from the usual or anticipated response the button or touch pad contact may be damaged A mouse button or the touch pad does not work at all The cursor does not respond on the screen in accordance with the movements you make with the mouse or touc...

Page 58: ... from or write to a diskette A diskette cannot be properly formatted or format error messages appear on the screen Data on diskettes is corrupted or lost these problems may be intermittent IDE ATA ATAPI Devices The subtests in the IDE ATA ATAPI Devices Test Group check the functionality of all drives connected to the system IDE bus including hard disk and removable media drives Some of the subtest...

Page 59: ...rive with a tape cartridge installed Tape drive errors are sometimes due to a cartridge that needs to be retensioned Why Run an IDE ATA ATAPI Devices Test NOTE If you check your hard disk drive to determine the amount of available space your operating system will probably report problem areas Problem areas on hard disk drives are common because most hard disk drives have a small amount of space th...

Page 60: ...pback mode of the serial communications chip Serial External Transmission Test If a loopback device is attached checks the line control bits of the serial port and sends a test pattern at several baud rates checking the returned values Why Run a Serial Infrared Ports Test If the Dell Diagnostics does not recognize your computer s serial or infrared ports enter the System Setup program and check th...

Page 61: ...s of this test should therefore be ignored The four subtests in the Parallel Ports Test Group confirm the following port functions Parallel Internal Test Checks several internal functions of the parallel port Parallel External Loopback Test Tests the functionality of the control lines through an external loopback connector if an external loopback connector is available Parallel External Interrupt ...

Page 62: ...category in the System Setup program and if necessary run the appropriate subtest in the Parallel Ports Test Group SCSI Devices Test Group The subtests in the SCSI Devices Test Group check the functionality of up to four SCSI host adapters and all the SCSI devices attached to them NOTES Before conducting these subtests on CD ROM drives insert a CD with audio and data tracks such as a multimedia CD...

Page 63: ...pt to use it Identification of unusable disk space unless it is an unusually large amount over 5 percent of the possible total should not be regarded as a cause for testing the hard disk drive These are the most common symptoms that might prompt you to test a SCSI device A SCSI hard disk drive fails during the boot routine Seek errors are reported by the operating system or application programs An...

Page 64: ...e local area network LAN Why Run a Network Interface Test Running a subtest in the Network Interface Test Group helps diagnose problems that may be encountered while the system is operating in a network environment Most network failures are caused by one of the following Poor network connections Failure in the controller Interrupt conflict the controller trying to use the same IRQ line as another ...

Page 65: ...signals FIFO RAM Test Checks the read write capabilities and status of the audio controller Initial Reset Status Test Verifies the reset values of the extended registers on the audio controller Internal Register Test Writes test patterns to the internal registers of the audio controller then reads other registers to confirm that the patterns are correctly interpreted Dual Channel Test Confirms the...

Page 66: ... Group make sure to enable the built in speaker s and make sure that the speaker volume has not been muted System Management BIOS Test Group The subtests in the System Management BIOS Test Group test the state of various system devices such as the temperature of the processor and display information about these system devices The six subtests in the System Management BIOS Test Group test and displ...

Page 67: ...tics error messages may result These particular error messages are not covered in this section because the errors that generate these messages can be resolved only with Dell technical assistance Record the messages on a copy of the Diagnostics Checklist For instructions on obtaining technical assistance and for informing the support technician of these messages also see Contacting Dell Back to Con...

Page 68: ...allel Port Chassis Intrusion Parallel Mode DAC Snoop IDE Hard Disk ACPI Diskette Keyboard Errors Speaker System Password System Data Options Password Status Using the System Password Feature Boot Sequence Using the Setup Password Feature Setup Password Disabling a Forgotten Password Auto Power On Responding to Error Messages Time Time resets the time on the computer s internal clock Time is kept i...

Page 69: ... your computer the first drive listed on Page 1 of the System Setup screens is the top drive in your computer The options are 5 25 Inch 360 KB 5 25 Inch 1 2 MB 3 5 Inch 720 KB 3 5 Inch 1 44 MB Not Installed Use ZIP as A or B is used to control the operation of an internally installed Advanced Technology Attachment Packet Interface ATAPI Zip drive The options are On and Off When set to On the Zip d...

Page 70: ...meters of a hard disk drive based on a table recorded in the system s basic input output system BIOS NOTE Operating systems that bypass the system BIOS may not obtain optimum hard disk drive performance If you choose the Usr1 or Usr2 option you must supply the following parameters for the drive Type is the drive type number for the selected hard disk drive in this case Usr1 or Usr2 Cyls is the num...

Page 71: ...is running in real mode by pressing Ctrl Alt For keyboards that do not use American English press Ctrl Alt Num Lock Num Lock determines whether your system boots with the Num Lock mode activated on 101 or 102 key keyboards it does not apply to 84 key keyboards When Num Lock mode is activated the rightmost bank of keys on your keyboard provides the mathematical and numeric functions shown at the to...

Page 72: ...r more than 4 seconds When ACPI is set to On interrupt request IRQ line 9 is not available for use by an expansion card When ACPI is set to Off momentarily pressing the power button turns off the system completely With this setting IRQ9 is available for use by an expansion card Keyboard Errors Keyboard Errors enables or disables reporting of keyboard errors during the POST which is a series of tes...

Page 73: ...can be set to Diskette First the default Hard Disk Only CD ROM First or Device List The term boot refers to the system s start up procedure When turned on the system bootstraps itself into an operational state by loading into memory a small program which in turn loads the necessary operating system Boot Sequence tells the system where to look for the files that it needs to load Diskette First Sele...

Page 74: ...Table 2 lists other navigation keys used on the Device List screen Table 2 Device List Screen Navigation Keys Keys Action Returns the boot device lists to the default settings Moves the selected item up or down in the boot sequence Exits to Page 2 of the System Setup screens Moves the selected item from one Boot Device Priority list to the other NOTICE Only a technically knowledgeable person shoul...

Page 75: ...devices in the Boot Device Priority option according to your preferences Move any devices that you want the system to ignore during system start up into the Exclude From Boot Device Priority option NOTE The system defines drive C in the Boot Device Priority option as the first hard disk drive attached to the highest priority device controller Therefore if you have a SCSI adapter installed in your ...

Page 76: ...ourceCD Power Management This section explains the following topics Saving Monitor Power Saving EIDE Hard Disk Drive Power For certain types of monitors and most EIDE hard disk drives you can reduce system power consumption by enabling the power management feature With Power Management enabled these monitors and drives automatically switch into low power mode during periods of system inactivity Po...

Page 77: ...erate Saving EIDE Hard Disk Drive Power For most systems enabling Power Management at any level causes EIDE hard disk drives to switch to low power mode after about 20 minutes of system inactivity see Table 3 NOTES All EIDE drives shipped with your system support this feature For more information see ENERGY STAR Compliance However not all EIDE hard disk drives support this feature Enabling this fe...

Page 78: ...fault to automatically configure a port to a particular designation COM1 or COM3 for Serial Port 1 COM2 or COM4 for Serial Port 2 or to Off to disable the port If you set a serial port to Auto and add an expansion card containing a port configured to the same designation the system automatically remaps the built in port to the next available port designation that shares the same IRQ setting as fol...

Page 79: ... interface when necessary to accommodate a controller card installed in an expansion slot As part of the boot routine the system first checks for a primary hard disk drive controller card installed in an expansion slot If no card is found the system enables the built in EIDE interface to use IRQ14 and IRQ15 If a primary controller is detected on the expansion bus the built in EIDE interface is dis...

Page 80: ...ter an asset tag number up to ten characters long into NVRAM For information on using the utility see the Dell ResourceCD User s Guide Using the System Password Feature NOTICE The password features provide a basic level of security for the data on your system However they are not foolproof If your data requires more security it is your responsibility to obtain and use additional forms of protectio...

Page 81: ...3 Type your new system password You can use up to seven characters in your password As you press each character key or the spacebar for a blank space a placeholder appears in the field The password assignment operation recognizes keys by their location on the keyboard without distinguishing between lowercase and uppercase characters For example if you have an M in your password the system recogniz...

Page 82: ... as an alternate system password If a wrong or incomplete system password is entered the following message appears on the screen Incorrect password Enter password If an incorrect or incomplete system password is entered again the same message appears on the screen The third and subsequent times an incorrect or incomplete system password is entered the system displays the following message Incorrec...

Page 83: ...If system security is a concern you should operate your system with setup password protection You can assign a setup password whenever you use the System Setup program After a setup password is assigned only those who know the password have full use of the System Setup program To change an existing password you must know the setup password If you assign and later forget a setup password you need t...

Page 84: ...ing system password NOTE You can use the Password Status option in conjunction with Setup Password to protect the system password from unauthorized changes Deleting or Changing an Existing Setup Password To delete or change an existing setup password perform the following steps 1 Enter the System Setup program and go to Page 2 of the System Setup screens 2 Highlight the Setup Password option type ...

Page 85: ...D jumper plug 6 Remove the computer cover 7 Replace the PSWD jumper plug 8 Replace the computer cover and then reconnect the computer and peripherals to their electrical outlets and turn them on Booting with the PSWD jumper installed reenables the password feature When you enter the System Setup program both password options appear as Not Enabled meaning that the password feature is enabled but th...

Page 86: ...m the procedures described in Checking Connections and Switches and System Setup Program Read the safety instructions in Safety First For You and Your Computer You need the following items to perform the procedures in this section A copy of the Dell ResourceCD A small flat blade screwdriver and a 1 Phillips head screwdriver or quarter inch hex nut driver Safety First For You and Your Computer The ...

Page 87: ...lly review the safety instructions in your System Information Guide Removing and Replacing the Computer Cover NOTE If your small form factor chassis has an optional stand for vertical orientation attached to it remove the optional stand before you remove the computer cover To remove the computer cover perform the following steps 1 Turn off your computer and peripherals and observe the caution for ...

Page 88: ...hassis 3 Replace the computer cover as follows a Face the front of the computer and hold the cover at a slight angle as shown in Figure 2 b Align the bottom of the cover with the bottom of the chassis and insert the three hooks on the cover into the three recessed slots on the computer chassis so that the tabs catch the hooks inside the slots NOTE The three hooks on the cover are located in the fr...

Page 89: ...d peripherals and disconnect all the AC power cables from their electrical outlets Also disconnect any telephone or telecommunication lines from the computer CAUTION Before you remove the computer cover see Safety First For You and Your Computer 2 Remove the computer cover 3 Let the computer dry for at least 24 hours Make sure that it is thoroughly dry before proceeding 4 Remove all expansion card...

Page 90: ... including any attached peripherals and disconnect all the AC power cables from their electrical outlets Also disconnect any telephone or telecommunication lines from the computer CAUTION Before you remove the computer cover see Safety First For You and Your Computer 2 Remove the computer cover 3 Check all the expansion card connections in the computer 4 Verify the diskette tape drive hard disk dr...

Page 91: ...message indicates an expansion card problem or if an expansion card seems to perform incorrectly or not at all the problem could be a faulty connection a conflict with software or other hardware or a faulty expansion card To troubleshoot expansion cards perform the following steps 1 Turn off the system including any attached peripherals and disconnect all the AC power cables from their electrical ...

Page 92: ...p program is set to On the Num Lock indicator should flash momentarily and then remain on otherwise it should turn off Abnormal operation of these indicators can result from a defective DIMM in socket A Follow these steps to troubleshoot system memory 1 Turn on the system including any attached peripherals CAUTION Before you remove the computer cover see Safety First For You and Your Computer 2 If...

Page 93: ...ResourceCD into the appropriate drive reboot the system and run the System Set Test Group in the Dell Diagnostics If any of the tests fail see Getting Help for instructions on obtaining technical assistance 2 Turn off the system including any attached peripherals and disconnect all the AC power cables from their electrical outlets Also disconnect any telephone or telecommunication lines from the c...

Page 94: ...You and Your Computer 3 Remove the computer cover 4 Verify that the power cables from the electrical outlet are firmly connected to the connectors on each drive Also verify that the interface cable for each drive is firmly connected to the drive and to the system board 5 Replace the computer cover reconnect the system to an electrical outlet and turn it on If the problem is not resolved proceed to...

Page 95: ... perform the procedures in this section Troubleshooting the Monitor Troubleshooting video problems involves determining which of the following is the source of the problem Monitor or monitor interface cable Video controller The procedures in this section troubleshoot problems with the monitor and the monitor interface cable only If information on the monitor screen is displayed incorrectly or not ...

Page 96: ...ng technical assistance Troubleshooting the Mouse This procedure determines what kind of mouse problem you have If a system error message indicates a mouse problem when you start the computer system or if the mouse does not operate as expected perform the following steps in the order indicated until the problem is resolved 1 Clean the mouse as instructed in your mouse documentation Most mice have ...

Page 97: ...s If a system error message indicates an I O port problem or the device connected to the port does not function properly follow these steps in the order indicated until the problem is resolved 1 Enter the System Setup program and verify that the settings for the Serial Port 1 Serial Port 2 and Parallel Port options are set to Auto 2 Insert the Dell ResourceCD into the appropriate drive reboot the ...

Page 98: ...ndicates that the problem is with a device connected to one of the serial ports perform the following steps in the order indicated until the problem is resolved 1 Attach the serial device to the other serial port for example if it is currently connected to serial port 1 attach the device to serial port 2 If the problem is resolved the serial port on the system board is faulty See Getting Help for ...

Page 99: ...rm Factor System User s Guide file C infodev 2013 eDoc OpGX1 UG getting htm 2 21 2013 11 47 19 AM Back to Contents Page Getting Help Dell OptiPlex GX1 Small Form Factor System User s Guide Help Overview Contacting Dell Back to Contents Page ...

Page 100: ...e used as a reference before performing an upgrade procedure Before removing the computer cover see Safety First For You and Your Computer and Removing and Replacing the Computer Cover Internal Views Figure 1 shows a side view of the small form factor chassis to help you orient yourself when working inside the computer Figure 1 Small Form Factor Chassis Orientation View 1 System board 2 Diskette d...

Page 101: ...Chassis intrusion switch System Board Components Figure 3 shows the system board and the location of all its sockets and connectors Figure 3 System Board Components Front of Computer 1 DIMM sockets 3 2 3 3 V power connector 3 Battery socket 4 Chassis intrusion switch connector 5 Control panel connector 6 Main power input connector 7 Video memory upgrade socket 8 Primary EIDE interface connector 9 ...

Page 102: ...e layout of jumpers on the system board Table 1 lists the system board jumpers and their settings Figure 4 System Board Jumpers Jumpers are small blocks on a circuit board with two or more pins emerging from them Plastic plugs containing a wire fit down over the pins The wire connects the pins and creates a circuit To change a jumper setting pull the plug off its pin s and carefully fit it down on...

Page 103: ...hese jumpers The system can operate with a microprocessor speed up to 600 MHz NOTE For the full name of an abbreviation or acronym used in this table see the Glossary in your online System User s Guide jumpered unjumpered System Board Labels Table 2 lists the labels for light emitting diode LED indicators connectors and sockets on the system board and it gives a brief description of their function...

Page 104: ...al port connectors SLOT1 Microprocessor connector TAPI Telephony connector USB USB connector VIDEO_UPGRADE Video memory upgrade socket Removing and Replacing the Expansion Card Cage To remove the expansion card cage from the small form factor chassis perform the following steps CAUTION Before you remove the computer cover see Safety First For You and Your Computer 1 Remove the computer cover 2 Che...

Page 105: ...sion card cage with the tabs on the back and bottom of the chassis see Figure 5 Slide the expansion card cage into place 2 Rotate the securing lever downward until it is flush with the top side of the chassis Make sure that the riser board is fully seated in the RISER connector on the system board 3 Reconnect any cables you removed in step 2 of the previous procedure 4 Replace the computer cover a...

Page 106: ...d 3 Gently pull out the guide bracket assembly latches grasp the microprocessor heat sink assembly firmly and pull straight up to remove it from the guide bracket assembly You must use up to 15 pounds of force to disengage the microprocessor from the connector Do not rock the microprocessor while removing it 4 Slide the microprocessor heat sink assembly into the guide bracket assembly with the hea...

Page 107: ...puter and peripherals to their electrical outlets and turn them on NOTE If Enabled the Chassis Intrusion option will cause the following message to be displayed at the next system start up ALERT Cover was previously removed 7 Enter the System Setup program and confirm that the top line in the system data area correctly identifies the installed processor s 8 Run the Dell Diagnostics to verify that ...

Page 108: ...mponent Interconnect PCI half length expansion cards See Figure 1 for an example of a PCI expansion card Figure 1 32 Bit PCI Expansion Card Riser Board The small form factor chassis riser board has two PCI expansion card connectors see Figure 2 Figure 2 Small Form Factor Chassis Riser Board 1 Auxiliary power indicator AUX_LED 2 Remote Wakeup header WOL 3 PCI expansion card connector 1 PCI1 4 PCI e...

Page 109: ...rt up the system when they are connected To guard against electrical shock be sure to unplug your computer from its electrical outlet before installing any expansion cards 2 Remove the expansion card cage Unscrew and remove the metal filler bracket that covers the card slot opening for the expansion card connector you intend to use see Figure 3 Save the screw to use when installing the expansion c...

Page 110: ...als to their electrical outlets and turn them on NOTE If Enabled the Chassis Intrusion option will cause the following message to be displayed at the next system start up ALERT Cover was previously removed Removing an Expansion Card To remove an expansion card perform the following steps CAUTION To avoid the possibility of electric shock turn off the computer and any peripherals disconnect them fr...

Page 111: ...ot opening NOTE You must install filler brackets over empty card slot openings to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of your computer 6 Replace the computer cover and reconnect your computer and peripherals to their electrical outlets and turn them on NOTE If Enabled the Chassis Intrusion option will cause the followi...

Page 112: ...f your system and disconnect it from the electrical outlet for a few hours then reconnect and turn on your system Enter the System Setup program If the date and time are not correct in the System Setup program replace your battery You can operate your system without a battery however without a battery the system configuration information is erased if the system is turned off or unplugged from the ...

Page 113: ... system board Pry the battery out of its socket with your fingers or with a blunt nonconductive object such as a plastic screwdriver 4 Install the new battery Orient the battery with the side labeled facing up see Figure 1 Then insert the battery into the socket and snap it into place Figure 1 System Battery Replacement 1 Battery 2 Battery socket 5 Replace the computer cover and reconnect your com...

Page 114: ...ormation Then exit the System Setup program 7 Turn off and unplug your computer Leave the computer turned off for at least 10 minutes 8 After 10 minutes plug in the computer turn it on and enter the System Setup program If the time and date are still incorrect see Getting Help for instructions on obtaining technical assistance Back to Contents Page ...

Page 115: ...efore removing the computer cover see the other precautions in Safety First For You and Your Computer 1 Unpack the drive and prepare it for installation NOTICE To avoid the possibility of damaging the drive from electrostatic discharge ESD ground yourself by touching an unpainted metal surface on the back of the computer Check the documentation that accompanied the drive to verify that the drive i...

Page 116: ...drive with the notches on the chassis and slide the drive toward the back of the chassis until it snaps into place see Figure 2 Figure 2 Inserting a CD ROM Drive 1 Tabs 2 2 Notches 2 5 Connect a power cable and an interface cable to the appropriate connectors on the back of the drive see Figure 3 Figure 3 Attaching Cables to a CD ROM Drive 1 Interface cable 2 Power cable 3 Power input connector 4 ...

Page 117: ...m and update the system configuration information Set the Drive Type option for the appropriate drive under Drives Primary and Secondary to Auto NOTE Tape drives attached to a small computer system interface SCSI host adapter card are not part of the system configuration information After you update the System Setup options reboot the system 8 Run the Dell Diagnostics to verify that the new CD ROM...

Page 118: ...For the location of pin 1 on the drive s interface connector see the documentation that came with the drive When you disconnect an interface cable from the system board be sure to press in on the locking tabs on the cable connector before you disconnect the cable When you attach an interface cable to the system board be sure that the locking tabs snap into place so that the cable is firmly attache...

Page 119: ... the computer cover Also before removing the computer cover see the other precautions in Safety First For You and Your Computer 1 Remove the computer cover 2 To access the video memory upgrade socket labeled VIDEO_UPGRADE on the system board remove the expansion card cage 3 Orient the module as shown in Figure 1 Then install it in the socket Video memory modules are keyed or designed to fit in the...

Page 120: ...he next system start up ALERT Cover was previously removed As the system boots it detects the presence of the new video memory and automatically changes the system configuration information in the System Setup program 6 Enter the System Setup program and confirm that the amount of video memory displayed in the Video Memory option is 8 MB If the video memory total is incorrect turn off the system r...

Page 121: ...rface connectors on the system board your system supports up to four EIDE devices in the mini tower chassis the small form factor and low profile chassis support up to two EIDE devices EIDE hard disk drives should be connected to the EIDE interface connector labeled IDE1 Always connect EIDE tape drives and CD ROM drives to the EIDE interface connector labeled IDE2 Installing an EIDE Hard Disk Driv...

Page 122: ...abs and pull the shelf forward and out of the chassis see Figure 1 Figure 1 Removing the Drive Shelf From the Small Form Factor Chassis 1 Drive shelf 2 Release tabs 2 5 Remove the drive bracket from the chassis a If a drive is already installed in the bracket disconnect the power and interface cables from the back of the drive b Squeeze the release tabs on each side of the drive bracket and slide ...

Page 123: ...drive to the drive bracket with four screws see Figure 3 7 Reinstall the hard disk drive bracket in the chassis a Place the bracket so that the release tabs extend about one inch past the front of the chassis and align the tabs on the bottom of the bracket with the hooks on the chassis floor b Then slide the bracket toward the back of the chassis until the tabs snap under the hooks see Figure 4 Th...

Page 124: ...nectors to be certain that they are properly cabled and firmly seated Figure 5 Attaching Hard Disk Drive Cables in the Small Form Factor Chassis 1 Power cable 2 EIDE cable 3 IDE1 connector NOTICE You must match the colored strip on the EIDE cable with pin 1 on the IDE1 connector to avoid possible damage to your system 9 If it is not already connected connect the other end of the EIDE cable to the ...

Page 125: ...le CD such as an operating system installation CD or the Dell ResourceCD into CD ROM drive and turn on the computer NOTE If Enabled the Chassis Intrusion option will cause the following message to be displayed at the next system start up ALERT Cover was previously removed 13 Enter the System Setup program and update the Drives Primary and Secondary options After you update the System Setup options...

Page 126: ...back up your files immediately If your system has a tape drive installed see the documentation that came with the tape backup software for instructions on performing a backup operation Otherwise see your operating system documentation for information on backing up data files Basic Checks See the following sections in the order indicated until the problem is resolved If your computer is wet or dama...

Page 127: ...en on again If the problem is not resolved try another power strip or connect the system directly to an electrical outlet to see if the original power strip is faulty 3 Connect the system to a different electrical outlet If doing so corrects the problem the original outlet is faulty 4 Reconnect the system to an electrical outlet Make sure that all connections fit tightly together and turn on the s...

Page 128: ... video controller may be faulty See Troubleshooting the Monitor If the monitor is operating properly and is correctly connected see Getting Help for instructions on getting technical assistance from Dell A solid green power indicator and no beep code with video during POST indicate that an integrated system board device may be faulty See Getting Help for instructions on getting technical assistanc...

Page 129: ...roblems by verifying the correct settings in the System Setup program When you boot your system your system checks the system configuration information and compares it with the current hardware configuration If your system hardware configuration does not match the information recorded by the System Setup program an error message may appear on your screen This problem can happen if you changed your...

Page 130: ...ng any problems indicated by the message The system messages are listed alphabetically NOTE If the system message you received is not listed in the table check the documentation for the application program that you were running at the time the message appeared and or the operating system documentation for an explanation of the message and a recommended action Table 1 System Messages Message Cause ...

Page 131: ...creasing available memory One or more dual in line memory modules DIMMs may be faulty or improperly seated See Troubleshooting System Memory Diskette drive 0 seek failure Diskette drive 1 seek failure A cable may be loose or the system configuration information may not match the hardware configuration See Troubleshooting Drives Diskette read failure A cable may be loose or the diskette may be faul...

Page 132: ...f you need technical assistance see Getting Help NOTE These messages indicate a fatal error When a fatal error occurs the system usually cannot be rebooted until an appropriate hardware change has been made Incompatible Processors Cache sizes different This message appears for a dual processor system if both processors do not have the same size level 2 cache Replace one of the microprocessors to m...

Page 133: ...em Memory Memory size in CMOS invalid The amount of memory recorded in the system configuration information does not match the memory installed in the computer Reboot the computer If the error appears again see Getting Help for instructions on obtaining technical assistance Memory tests terminated by keystroke The memory test did not complete Rerun the memory test No boot device available The comp...

Page 134: ...ion card may be malfunctioning If the message does not appear turn off the power and reinsert one of the other cards Repeat this process until you identify the malfunctioning card Read fault Requested sector not found The operating system cannot read from the diskette or hard disk drive The system could not find a particular sector on the disk or the requested sector is defective See Troubleshooti...

Page 135: ...ns Once your computer finishes booting immediately back up your data and replace your hard disk drive Restore the data to the replaced drive If a replacement drive is not immediately available and the drive is not the only bootable drive enter the System Setup program and change the appropriate drive setting to None Remove the drive from the system This should be done only after you have backed up...

Page 136: ...rly identified or used See Troubleshooting System Memory 3 1 1 Slave DMA register failure Run the System Set Test Group in the Dell Diagnostics if possible 3 1 2 Master DMA register failure Run the System Set Test Group in the Dell Diagnostics if possible 3 1 3 Master interrupt mask register failure See Getting Help for instructions on obtaining technical assistance 3 1 4 Slave interrupt mask regi...

Page 137: ...Group and the Parallel Ports Test Group in the Dell Diagnostics 4 4 2 Failure to decompress code to shadowed memory Run the System Set Test Group in the Dell Diagnostics 4 4 3 Math coprocessor test failure Run the System Set Test Group in the Dell Diagnostics 4 4 4 Cache test failure Run the System Set Test Group in the Dell Diagnostics Warning Messages A warning message alerts you to a possible p...

Page 138: ...Messages and Codes Dell OptiPlex GX1 Small Form Factor System User s Guide file C infodev 2013 eDoc OpGX1 UG messages htm 2 21 2013 11 47 24 AM Back to Contents Page ...

Page 139: ... confirm that a computer problem is caused by software by running the System Set Test Group in the Dell Diagnostics If all tests in the test group complete successfully the error condition is most likely caused by software This section provides some general guidelines for analyzing software problems For detailed troubleshooting information on a particular program see the documentation that accompa...

Page 140: ...cumentation Input Errors If a specific key or set of keys is pressed at the wrong time a program may give you unexpected results See the documentation that came with your application program to make sure the values or characters you are entering are valid Make sure the operating environment is set up to accommodate the programs you use Keep in mind that whenever you change the parameters of the co...

Page 141: ...o log in to the network the operation fails To resolve this type of conflict you can change the address of one of the devices For example in the case of the network expansion card and expanded memory page frame address conflict you can move the network card to an address block in the range of CC000h through D0000h To reassign the expansion card s address block refer to the documentation for the ca...

Page 142: ...ntroller IRQ7 Used by the parallel port IRQ8 Used by the real time clock RTC IRQ9 Used by the video graphics array VGA interface optional IRQ10 Available IRQ11 Available IRQ12 Used by the mouse port IRQ13 Used by the math coprocessor if applicable IRQ14 Used by the primary integrated drive electronics IDE controller IRQ15 Used by the secondary IDE controller Back to Contents Page ...

Page 143: ...cal assistance When prompted by Dell s automated telephone system enter your Express Service Code to route the call directly to the proper support personnel If you do not have an Express Service Code open the Dell Accessories folder double click the Express Service Code icon and follow the directions NOTE Dell s Express Service Code system may not be available in all countries For instructions on ...

Page 144: ...com Log in as user anonymous and use your e mail address as your password Electronic Support Service mobile_support us dell com support us dell com apsupport dell com for Asian Pacific countries only support euro dell com for Europe only Electronic Quote Service sales dell com apmarketing dell com for Asian Pacific countries only Electronic Information Service info dell com AutoTech Service Dell s...

Page 145: ...on your order For the telephone number to call see the contact numbers for your region Technical Support Service Dell s industry leading hardware technical support service is available 24 hours a day seven days a week to answer your questions about Dell hardware Our technical support staff pride themselves on their track record more than 90 percent of all problems and questions are taken care of i...

Page 146: ...responsible for paying shipping expenses You are also responsible for insuring any product returned and you assume the risk of loss during shipment to Dell Collect On Delivery C O D packages are not accepted Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you Before You Call NOTE Have your Express Service Code ready when you call The...

Page 147: ...ystem and version Peripherals Expansion cards Are you connected to a network Yes No Network version and network card Programs and versions Refer to your operating system documentation to determine the contents of the system s start up files If the computer is connected to a printer print each file Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic ...

Page 148: ...registers Text Mode Character Test Checks the video subsystem s ability to present text mode data Text Mode Color Test Checks the video subsystem s ability to present color in text modes Text Mode Pages Test Checks the video subsystem s ability to map and present all available video text pages on the monitor screen one page at a time Graphics Mode Test Checks the video subsystem s ability to prese...

Page 149: ...group of subtests that display printable characters and character attributes The subtests check character quality and the monitor s ability to display the characters correctly on its screen A prompt at the bottom of each screen asks the user to decide whether the display is satisfactory and to respond by typing y or n If you respond affirmatively to each subtest the Text Mode Character Test passes...

Page 150: ... 27 AM Character Set Subtest 80 x 25 The 80 column x 25 line character set subtest displays all 256 characters in the American Standard Code for Information Interchange ASCII character set in 80 column by 25 line text mode Figure 2 shows an example of the character set subtest screen Figure 2 80 Column x 25 Line Character Set Subtest Screen ...

Page 151: ...ens The first screen is a pattern of horizontal and vertical lines which should be straight and evenly spaced The second screen is a pattern of boxes arranged in columns and rows which should have straight borders and be evenly spaced Figure 3 and Figure 4 respectively show examples of the first and second video scan alignment subtest screens Figure 3 Video Scan Alignment Subtest Screen 1 Figure 4...

Page 152: ...0 x 25 The 40 column x 25 line character attributes subtest displays four lines of text in 40 column by 25 line double wide text mode that demonstrate normal intensity video reverse video intensified video and blinking video Figure 5 shows an example of the 40 column x 25 line character attributes subtest screen Figure 5 40 Column x 25 Line Character Attributes Subtest Screen ...

Page 153: ...e video subsystem s ability to present color in text modes The three subtests are listed below Color Attributes Subtest 80 x 25 Color Attributes Subtest 40 x 25 Color Bars Subtest NOTE These subtests are valid for color monitors only Color Attributes Subtest 80 x 25 The 80 column x 25 line color attributes subtest displays a pattern of 16 rows and 16 columns in 80 column by 25 line text mode Each ...

Page 154: ...subtest is the same as the previous subtest except that the characters are displayed in 40 column by 25 line double wide text mode Type y if each character is displayed correctly otherwise type n Color Bars Subtest The color bars subtest displays 16 bars in different colors with background intensity enabled Under each bar is the name of the color that should be displayed Type y if each color bar i...

Page 155: ...ou to check some aspect of graphics mode data and colors The following subsections describe Graphics Mode Test screens in the order in which they appear NOTE Some of the following tests may not appear if your system does not support the video mode being tested 320 x 200 Graphics Mode Screens 640 x 200 Black White Graphics Mode Screen 640 x 480 Monochrome Graphics Mode Screen 320 x 200 16 Color Gra...

Page 156: ...pe y if all the pyramids are the correct colors otherwise type n 640 x 200 Black White Graphics Mode Screen The 640 x 200 pixel black white graphics mode screen displays a black rectangle and a white rectangle on a gray background Type y if the boxes are displayed correctly otherwise type n Figure 8 shows an example of this screen Figure 8 640 x 200 Black White Graphics Mode Screen 640 x 480 Monoc...

Page 157: ...gons in 16 different colors with the name of the color beneath each hexagon Type y if all the hexagons are the correct colors otherwise type n 640 x 350 16 Color Graphics Mode Screen The 640 x 350 pixel 16 color graphics mode screen displays a series of octagons in 16 different colors with the name of the color displayed beneath each octagon Type y if all the octagons are the correct colors otherw...

Page 158: ...Color Graphics Mode Screen The 640 x 480 pixel 256 color graphics mode screen displays a series of squares with two colors in each square Type y if all the squares appear to be correct otherwise type n 800 x 600 16 Color Graphics Mode Screen The 800 x 600 pixel 16 color graphics mode screen displays a series of pyramids in 16 different colors Type y if all the pyramids appear to be correct otherwi...

Page 159: ...olors otherwise type n The second screen is the red green blue RGB color combination screen This screen allows you to test the monitor s ability to increase or decrease the intensity of the three basic colors The RGB color combination screen displays an RGB box in the top center of the screen with individual red green and blue boxes beneath it Underneath the individual color boxes are three lines ...

Page 160: ...ialing Codes in addition to the local numbers provided in the other sections For example to place an international call from Paris France to Bracknell England dial the international access code for France followed by the country code for the U K the city code for Bracknell and then the local number as shown in the following illustration To place a long distance call within your own country use are...

Page 161: ...3 1 Belgium Brussels 00 32 2 Brazil 0021 55 51 Brunei 673 Canada North York Ontario 011 Not required Chile Santiago 56 2 China Xiamen 86 592 Czech Republic Prague 00 420 2 Denmark Horsholm 009 45 Not required Finland Helsinki 990 358 9 France Paris Montpellier 00 33 1 4 Germany Langen 00 49 6103 Hong Kong 001 852 Not required Ireland Bray 16 353 1 Italy Milan 00 39 2 Japan Kawasaki 001 81 44 Korea...

Page 162: ...Technical Support toll free 0800 90 3355 Web site http www dell com br Canada North York Ontario NOTE Customers in Canada call the U S A for access to TechConnect BBS Automated Order Status System toll free 1 800 433 9014 AutoTech Automated technical support toll free 1 800 247 9362 Customer Care From outside Toronto toll free 1 800 387 5759 Customer Care From within Toronto 416 758 2400 Customer ...

Page 163: ... S A 512 728 4397 SalesFax Austin Texas U S A 512 728 4600 728 3772 Mexico Colonia Granada NOTE Customers in Mexico call the U S A for access to the Automated Order Status System and AutoTech Automated Order Status System Austin Texas U S A 512 728 0685 AutoTech Automated technical support Austin Texas U S A 512 728 0686 Customer Technical Support 525 228 7870 Sales 525 228 7811 toll free 91 800 9...

Page 164: ...Spare Parts Sales toll free 1 800 357 3355 DellWare toll free 1 800 753 7201 DellWare FaxBack Service 512 728 1681 Fee Based Technical Support toll free 1 800 433 9005 Sales Catalogs toll free 1 800 426 5150 Fax toll free 1 800 727 8320 TechFax toll free 1 800 950 1329 TechConnect BBS 512 728 8528 Dell Services for the Deaf Hard of Hearing or Speech Impaired toll free 1 877 DELLTTY 1 877 335 5889 ...

Page 165: ... site http support euro dell com be E mail tech_be dell com Czech Republic Prague Technical Support 02 22 83 27 27 Customer Care 02 22 83 27 11 Fax 02 22 83 27 14 TechFax 02 22 83 27 28 Switchboard 02 22 83 27 11 Web site http support euro dell com cz E mail czech_dell dell com Denmark Horsholm NOTE Customers in Denmark call Sweden for fax technical support Technical Support 45170182 Relational Cu...

Page 166: ...onnect BBS Montpellier 04 67 22 53 04 Fax Montpellier 04 67 06 60 07 Switchboard Paris 01 47 62 69 00 Switchboard Montpellier 04 67 06 60 00 Web site http support euro dell com fr E mail web_fr_tech dell com Germany Langen Technical Support 06103 766 7200 Technical Support Fax 06103 766 9222 Home Small Business Customer Care 0180 5 224400 Global Segment Customer Care 06103 766 9570 Preferred Accou...

Page 167: ...port euro dell com it E mail support_italy dell com Luxembourg NOTE Customers in Luxembourg call Belgium for sales customer and technical assistance Technical Support Brussels Belgium 02 481 92 88 Home Small Business Sales Brussels Belgium toll free 080016884 Corporate Sales Brussels Belgium 02 481 91 00 Customer Care Brussels Belgium 02 481 91 19 Switchboard Brussels Belgium 02 481 91 00 Fax Brus...

Page 168: ...62298 Switchboard 671 16800 Fax Technical Support Upplands Vasby Sweden 590 05 594 Fax Switchboard 671 16865 Web site http support euro dell com no E mail nor_support dell com Poland Warsaw Technical Support 22 60 61 999 Customer Care 22 60 61 999 Sales 22 60 61 999 Switchboard 22 60 61 999 Fax 22 60 61 998 Web site http support euro dell com pl E mail pl_support dell com Spain Madrid Technical Su...

Page 169: ...er Care 0848 802 802 Switchboard 022 799 01 01 Fax 022 799 01 90 Web site http support euro dell com ch E mail swisstech dell com U K Bracknell Technical Support 0870 908 0800 Corporate Customer Care 01344 720206 Home Small Business Customer Care 0870 906 0010 TechConnect BBS 0870 908 0610 Sales 01344 720000 AutoFax 0870 908 0510 Web site http support euro dell com uk E mail dell_direct_support de...

Page 170: ... in Hong Kong call Malaysia for customer assistance Technical Support toll free 800 96 4107 Customer Service Penang Malaysia 810 4949 Transaction Sales toll free 800 96 4109 Corporate Sales toll free 800 96 4108 Japan Kawasaki Technical Support Server toll free 0120 1984 35 Technical Support Dimension and Inspiron toll free 0120 1982 56 or 0088 25 3355 Technical Support WorkStation OptiPlex and La...

Page 171: ...ales toll free 1 800 888 202 Corporate Sales toll free 1 800 888 213 New Zealand Home and Small Business 0800 446 255 Government and Business 0800 444 617 Sales 0800 441 567 Fax 0800 441 566 Singapore Singapore NOTE Customers in Singapore call Malaysia for customer assistance Technical Support toll free 800 6011 051 Customer Service Penang Malaysia 04 810 4949 Transaction Sales toll free 800 6011 ...

Page 172: ...r these countries Customer Service and Sales Penang Malaysia Taiwan Technical Support toll free 0080 60 1225 Technical Support Servers toll free 0080 60 1256 Customer Service Penang Malaysia 810 4949 Transaction Sales toll free 0080 651 228 0800 33 556 Corporate Sales toll free 0080 651 227 0800 33 555 Thailand NOTE Customers in Thailand call Malaysia for customer assistance Technical Support toll...

Page 173: ...the stand away see Figure 1 3 Place the computer in a horizontal position Figure 1 Optional Stand 1 Stand 2 Computer 3 Captive screw hole 4 Captive screw To attach the optional stand perform the following steps NOTICE Attach the optional stand to the computer only as described in this procedure Operating the computer with the stand attached in any other position may damage the computer 1 Turn the ...

Page 174: ...x GX1 Small Form Factor System User s Guide file C infodev 2013 eDoc OpGX1 UG stand htm 2 21 2013 11 47 30 AM hole in the cover Tighten the thumbscrew 3 Rotate the computer so that the stand is at the bottom Back to Contents Page ...

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