Dell Latitude XT PP12S, User Manual

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2
Run Dell Diagnostics. See "Dell Diagnostics" on page 109.
3
Fill out the "Diagnostics Checklist" on page 25. This checklist helps you to
organize information Dell’s support services will need to troubleshoot your
Tablet-PC.
4
Use Dell's extensive suite of online services available at Dell Support
(
support.dell.com ) for help with installation and troubleshooting
procedures. See "Online Services" on page 22 for a more extensive list of
Dell Support online services and features.
5
If the preceding steps have not resolved the problem, see "Contacting
Dell" on page 26.
NOTE:
Call Dell Support from a telephone at or near the Tablet-PC so that the
support staff can assist you with any necessary procedures.
NOTE:
Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your
Express Service Code to route the call directly to the proper support
personnel. If you do not have an Express Service Code, open the
Dell
Accessories folder, double-click the Express Service Code icon, and follow
the directions.
For instructions on using the Dell Support, see "Technical Support and
Customer Service" on page 21.
Dell Support Service
NOTE:
Some of the following services are not always available in all locations
outside the continental U.S. Call your local Dell representative for information on
availability.
Technical Support and Customer Service
Dell's support service is available to answer your questions about Dell™
hardware. Our support staff uses Tablet-PC-based diagnostics to provide fast,
accurate answers.
To contact Dell's support service, see "Before You Call" on page 24, and then see
the contact information for your region or go to
support.dell.com .