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Troubleshooting Guide
531
33
Troubleshooting Guide
Basic Printer Problems
Some printer problems can be easily resolved. If a problem occurs with your printer, check each of the following:
• The power cable is plugged into the printer and a properly grounded electrical outlet.
• The printer is turned on.
• The electrical outlet is not turned off at any switch or breaker.
• Other electrical equipment plugged into the outlet is working.
• All options are properly installed.
If you have checked all of the above and still have a problem, turn off the printer, wait for 10 seconds, and then turn
on the printer. This often fixes the problem.
NOTE:
If error messages are displayed on the touch panel or on your computer screen, follow the on-screen instructions to
resolve the printer problems. For details about error messages and error codes, see "Understanding Printer Messages."
Display Problems
Printing Problems
NOTE:
If
Panel Lock Control
is set to
Enable
, you need to enter the four digit password to enter the
Admin
Settings
menu.
Problem
Action
Menu settings changed from the operator
panel have no effect.
Settings in the software program, the printer driver, or the printer utilities are
overriding the settings made on the operator panel.
Problem
Action
Job did not print or incorrect characters
printed.
Ensure that the top menu appears on the touch panel before you send a job to
print. Press the
(
Home
) button to return to the top menu.
Ensure that the print media is loaded in the printer. Press the
(
Home
)
button to return to the top menu.
Verify that the printer is using the correct page description language (PDL).
Verify that you are using the correct printer driver.
Ensure that the correct USB or Ethernet cable is securely connected to the printer.
Verify that the correct print media size is selected.
If you are using a print spooler, verify that the spooler has not stalled.
Check the printer's interface from the
Admin Settings
.
Determine the host interface you are using. Print a panel settings report to verify
that the current interface settings are correct.
Summary of Contents for C3765dnf Color Laser
Page 1: ...Dell C3765dnf Multifunction Color Laser Printer User s Guide Regulatory Model C3765dnf ...
Page 2: ......
Page 22: ...20 Contents Template Last Updated 2 7 2007 ...
Page 24: ...22 ...
Page 26: ...24 Notes Cautions and Warnings ...
Page 28: ...26 Dell C3765dnf Multifunction Color Laser Printer User s Guide ...
Page 32: ...30 Finding Information ...
Page 40: ...38 About the Printer ...
Page 42: ...40 ...
Page 44: ...42 Preparing Printer Hardware ...
Page 72: ...70 Installing Optional Accessories ...
Page 84: ...82 Connecting Your Printer ...
Page 88: ...86 Setting the IP Address ...
Page 92: ...90 Loading Paper ...
Page 118: ...116 Installing Printer Drivers on Macintosh Computers ...
Page 128: ...126 Installing Printer Drivers on Linux Computers CUPS ...
Page 130: ...128 ...
Page 232: ...230 Understanding the Tool Box Menus ...
Page 316: ...314 ...
Page 342: ...340 Copying ...
Page 398: ...396 ...
Page 422: ...420 Printing Using ColorTrack External Authentication ...
Page 436: ...434 Using Digital Certificates ...
Page 444: ...442 Understanding Fonts ...
Page 456: ...454 Understanding Printer Messages ...
Page 462: ...460 Specifications ...
Page 464: ...462 ...
Page 531: ...529 Troubleshooting 33 Troubleshooting Guide 531 ...
Page 532: ...530 ...
Page 562: ...560 Troubleshooting Guide ...
Page 563: ...561 Appendix Appendix 561 Index 565 ...
Page 564: ...562 ...
Page 578: ...576 Appendix ...