DataCard select series, User Manual

Page: 77 / 155

Troubleshooting
5-15
#
Obtain guidance from service before performing this task.
User’s Guide for Select™ Platinum Series™ Printers
Topcoat (T panel) applied using the print module
You apply topcoat to the card using a T panel as part of the print ribbon. When you
apply topcoat, you might see problems. Use this table to address problems you see
with topcoat (T panel) applied using the print ribbon.
Table 5-2: Topcoat (T panel) quality problems—print ribbon
What you see Possible causes Solutions
Random scratches appear
in the topcoat of the printed
card. The inside of the printer
might be dirty.
Supplies were mishandled.
Run a printer cleaning
cycle. Clean the rollers. See
Chapter 4.
Store supplies in a clean
environment. Keep supplies
in their packaging until
loaded in the cartridge.
The topcoat shows bands
across the width of the card. The printhead intensity is
too low.
The printhead is not aligned
correctly.
Increase the printhead
intensity setting for topcoat.
See the
e-Guide . #
Contact your service
representative.
The topcoat shows lines
along the length of the card. The printhead intensity is
too high.
The printhead is not aligned
correctly.
Lower the printhead
intensity setting for topcoat.
See the
e-Guide .
#
Contact your service
representative.
A short edge of the topcoat
does not stick to the card. The printhead intensity is
too low.
The printhead is not aligned
correctly.
Increase the printhead
intensity setting for topcoat.
See the
e-Guide .
#
Contact your service
representative.