DataCard select series, User Manual

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Troubleshooting
5-9
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Obtain guidance from service before performing this task.
User’s Guide for Select™ Platinum Series™ Printers
This section describes possible problems you might observe with the quality of cards
you produce with the Select printer. To diagnose and fix card quality problems, find the
symptom in the tables that follow. For each possible cause, attempt the solutions
listed.
Print module
Table 5-1 describes problems that can originate in the print module.
Problem Troubleshooting
Print quality Table 5-1 on page 5-9
Topcoat quality—print ribbon Table 5-2 on page 5-15
Table 5-1: Print quality problems
What you see Possible causes Solutions
One or more unprinted
lines run the entire length
of the card. The printhead might be
dirty or damaged. Clean the printhead. See
Chapter 4.
Run a test card. See this
chapter.
If cleaning does not solve
the problem, replace the
printhead. See Chapter 4.
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Part of the printed card is
blank. Cards might not meet
specifications.
Cards might be dirty.
The printhead cartridge
might not be installed
properly.
Obtain and use a different
supply of cards. See
Appendix B.
Increase the frequency of
cleaning. See Chapter 3.
Run a cleaning cycle. See
Chapter 4.
Remove and reinstall the
printhead cartridge. See
Chapter 4.
Text is not printed on the
card. Text to print on the card
was formatted using a
non-TrueType font. Format text to print using
only TrueType fonts.