DataCard select series, User Manual

Page: 76 / 155

5-14
Troubleshooting
#
Obtain guidance from service before performing this task.
User’s Guide for Select™ Platinum Series™ Printers
Part or all of the printed
image is expanded. The printhead is not
installed properly. Remove and reinstall the
printhead cartridge. See
Chapter 4.
If the problem persists,
contact your service
representative.
Part or all of the printed
image is compressed. The card path may be
obstructed.
The rollers might be dirty.
The cards might not meet
specifications.
Check the card transport
track for jams. Check the
duplex module (if present)
for jams. Clear any card
jams.
Run a printer cleaning
cycle, then clean the
rollers. See Chapter 4.
Obtain and use a different
supply of cards. See
Appendix B.
If the problem persists,
contact your service
representative.
Black-and-white images
are poorly dithered. The image capture system
needs adjustment.
Brightness, contrast, or
sharpness might not be
set for the card design.
See the information for the
image capture system.
Change settings on the
Color Settings tab of the
Printer Toolbox. See the
e-Guide.
Table 5-1: Print quality problems
What you see Possible causes Solutions