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User’s Guide for Select™ Platinum Series™ Printers

Troubleshooting

This chapter explains how to troubleshoot the Datacard®
Select™ Platinum™ Series photo ID printer and how to obtain
service. It explains:

•

What to do if you think the printer is not working

•

How to make test cards

•

Problems you might see in the appearance of cards

•

How to obtain service

•

How to package the printer to return for service

Summary of Contents for select series

Page 1: ...ImageCard Color Printers UltraGrafix Monochrome Printers May 2003 Part No 539123 101 User s Guide for Select Printers...

Page 2: ...edgments Trademark service mark and copyright acknowledgments are listed in Safety and compliance on page A 1 Proprietary Notice All drawings and information herein are the property of DataCard Corpor...

Page 3: ...for Properties Printing Preferences and Default Document Properties 3 1 Properties for Windows Me 98 3 2 Properties Printing Preferences for Windows 2000 XP 3 4 Properties and Default Document Propert...

Page 4: ...ion sequence 6 5 Chapter 7 Install the printer 7 1 Unpacking the printer 7 2 Who to call for assistance 7 3 Connecting cables 7 3 Connecting an optional smart card cable 7 6 Preparing the printer for...

Page 5: ...B 12 Cleaning roller spindle B 12 Data cable B 12 Power cable B 13 Smart card cable B 14 Replacement keys for optional locks B 14 Related publications B 14 Appendix C PC port settings C 1 PC port sett...

Page 6: ...vi User s Guide for Select Platinum Series Printers...

Page 7: ...rinters 1Overview This chapter presents the following The purpose of this manual Who should use this manual The Datacard Select Platinum Series photo ID printer including a description of the printer...

Page 8: ...e a personal computer PC Experience with Microsoft Windows 2000 Windows XP Windows 98 Windows Me or Windows NT Ability to load supplies Ability to perform simple troubleshooting using written and grap...

Page 9: ...anced Imaging Technology Print ribbon Platinum Series print ribbon must be used in the Select Platinum Series printer Printer unit The printer includes enhancements to provide optimal color printing P...

Page 10: ...on the printer label Contactless RF coupler SC680 on the printer label Proximity coupler SC x where x represents the brand of coupler Both contact and contactless couplers SC4 6 or SC4 SC x on the pr...

Page 11: ...ex housing Top cover The cover protects the internal parts of the printer from dust and debris It also lessens the sound from the printer Status light The status light indicates that the printer power...

Page 12: ...ve been processed Both completed cards and rejected cards go to the card output stacker Ready button The Ready button allows you to pause the printer while printing a card to clear an error condition...

Page 13: ...ribbon to the card The printhead cartridge is operator replaceable Printer label The printer label includes the printer serial number and information about optional components of the printer Print rib...

Page 14: ...one data port to use ECP parallel port Use the ECP parallel port to connect the printer s data cable to the PC if the printer was ordered with a parallel cable USB data port Use the USB data port to...

Page 15: ...uthorized dealer distributor or value added reseller contact them for assistance A value added reseller provides the Select printer as part of an overall system If any contents of the box are missing...

Page 16: ...1 10 Overview User s Guide for Select Platinum Series Printers...

Page 17: ...success Loading cards Loading print ribbon Powering on the printer and PC The ready button and status light on the printer Making cards Removing cards Responding to messages Powering off the printer a...

Page 18: ...te bar codes at least 0 25 inch 6 3 mm from other printing and from the edge of the card Make sure the color used to print the bar code works in your bar code readers Infrared readers require that the...

Page 19: ...d cartridge unlock the cartridge before removing it 1 Pull up on the lower edge of the card cartridge step 1 in Figure 2 1 Lift the card cartridge up and out of the printer step 2 in Figure 2 1 Figure...

Page 20: ...s up and toward the open end of the card cartridge Figure 2 3 Load cards into the card cartridge Do not run the printer for an extended time without cards in the card cartridge Load more cards as soon...

Page 21: ...be used The type of ribbon in the printer must match the print ribbon setting in the driver To order new ribbon contact your service provider See Supplies and cards on page B 1 for information about...

Page 22: ...used ribbon and the used ribbon spools from the ribbon cartridge shafts The print ribbon has a negative image of the information printed on the card Dispose of print ribbon according to your policy f...

Page 23: ...printer and attached PC Power on the printer and PC If the printer is connected over a network using a print server make sure the driver is installed and configured on the PC before using it 1 Make su...

Page 24: ...n while the printer is paused with jobs in the queue The status light is amber when the printer is paused with no jobs in the print queue If the printer is paused and a message box is displayed on the...

Page 25: ...reen The printer is busy printing cards Steady amber The printer is paused without an error If the light remains steady amber during power up the printer has a problem that requires service Blinking a...

Page 26: ...plication send cards to the printer usually use the Print button The printer driver receives data for each card prepares the card for printing and sends each card to the printer in the order received...

Page 27: ...To encode magnetic stripe data do one of the following Also on the front of the card enter the information to be encoded on the magnetic stripe and format the text using one of the following fonts Tr...

Page 28: ...policy for handling the confidential data that might be on the card Used print ribbon contains negative images of data printed on cards Be sure to handle used print ribbon according to your policy for...

Page 29: ...c stripe use a card with a magnetic stripe and make sure the stripe is oriented correctly Messages issued by the printer at startup and some communication messages can be displayed on more than one di...

Page 30: ...e printer might be ejected The message box can have one or more of these buttons Retry Clears the card from the printer The driver sends the card or cards to the printer again If the problem is correc...

Page 31: ...your policy to secure unprinted card stock supplies and printed cards 4 Close PC applications and power off other equipment including the PC following your established procedure If you store the prin...

Page 32: ...2 16 Using the printer User s Guide for Select Platinum Series Printers...

Page 33: ...e printer driver This chapter provides information to help you use the printer driver for the Datacard Select Platinum Series photo ID printer effectively and efficiently It describes How to work with...

Page 34: ...er driver uses default settings for the printer Make sure that driver settings match printer features and supplies used For settings that affect the printer such as print ribbon type make sure that th...

Page 35: ...er with Allow permission for Print Manage Printer and Manage Documents on Windows 2000 or XP should use the Properties or Printing Preferences dialog boxes A user with administrator rights also can us...

Page 36: ...p button and then click a setting 6 If you make changes click Apply to save the settings Click OK to close the dialog box If you do not want to make changes click Cancel to close the Properties dialog...

Page 37: ...or detailed conceptual information Use the Properties dialog box Make sure the printer power is on and the printer is connected to the PC 1 Select Start from the Windows 2000 or XP taskbar 2 From the...

Page 38: ...he Printers menu bar and then select Printing Preferences The Printing Preferences dialog box appears Figure 3 3 Printing Preferences dialog box Windows 2000 and XP 5 If the setting you want to change...

Page 39: ...es Printers To view help for settings click on the What s This help button and then click any setting in the Printer Features list A list of settings is displayed Select the setting for which you want...

Page 40: ...The SmartDriver provides help for the Default Document Properties dialog box and Windows NT provides help for the Properties dialog box Help provides information about specific settings of the printe...

Page 41: ...kbar 2 From the Windows NT Start menu select Settings and then Printers The Printers window appears 3 Click once on the SmartDriver icon 4 Select File from the Printers menu bar and then select Docume...

Page 42: ...Toolbox icon The Printer Toolbox starts as part of Windows startup and is displayed by default If you exited the Printer Toolbox it starts again after a card is printed or after the Properties Printin...

Page 43: ...ass The Printer Toolbox is in advanced setup mode Use advanced setup when changing printing intensity or the position of printing The printer icon is white includes a PC and has a green stripe on top...

Page 44: ...status If the printer is directly connected to this PC the second line displays any messages If the printer is shared through a network this line indicates where to find information about messages Thi...

Page 45: ...select Exit You should exit the Printer Toolbox when you receive instructions to do so You cannot exit from the Printer Toolbox while printing a card The Printer Toolbox automatically restarts when y...

Page 46: ...ve PC and that you suspend communication at other PCs connected to the printer Color settings The Color Settings tab is available from the Printer Toolbox at any time Color settings see Figure 3 9 are...

Page 47: ...Select Platinum Series photo ID printer for optimal performance It describes How to run a cleaning cycle including the cleaning card and cleaning roller How to use the magnetic stripe cleaning card H...

Page 48: ...erval you determine You might want to run a cleaning cycle more often if The cards especially magnetic stripe cards or cards with signature panels have particles on them A monochrome ribbon is used Th...

Page 49: ...back and forth to clean the print area 5 The cleaning card is ejected into the output stacker under the card cartridge 6 Discard the used printer cleaning card 7 Replace the card cartridge Push the bo...

Page 50: ...ing arm Lift the swing arm until it is fully open step 2 in Figure 4 3 Figure 4 3 Open the swing arm 3 Remove the print ribbon cartridge 4 Lift the continuous cleaning roller unit out of the printer s...

Page 51: ...8 Continue to hold the spindle by the ends Replace the spindle with sleeve in the printer step 3 in Figure 4 5 9 Replace the print ribbon cartridge 10 Close the swing arm pressing it down until the p...

Page 52: ...lick the Clean Mag Stripe button in the Clean area The printer automatically runs the magnetic stripe cleaning process and ejects the card in the output stacker when it is complete 4 Remove the used m...

Page 53: ...rs Do not insert a cleaning card The driver sends a command to the printer to run the printer cleaning card The printer moves rollers when it attempts to pick the card d Slowly move the pen on the pic...

Page 54: ...leaning pen onto a clean cloth or paper Move the cleaning pen to another area of the roller f Repeat steps c through e for the roller at location 1 until no more dirt appears on the pen or cloth g Mov...

Page 55: ...Print a card to verify the quality of printing You can print a printer test card a sample card or a card using your card creation application Using the duplex cleaning card If your printer includes a...

Page 56: ...utput stacker when it is complete 6 Remove the used cleaning card and discard it 7 Replace the card cartridge Push the bottom of the card cartridge until it clicks into place If the printer has a lock...

Page 57: ...on printed cards Clean the printhead only when needed such as The printhead has been accidently touched such as when changing supplies or clearing a card jam You have replaced the printhead Your obser...

Page 58: ...card If card quality is still inadequate see Problems with card appearance on page 5 8 Replacing the printhead cartridge The printer uses an operator replaceable printhead cartridge For more informati...

Page 59: ...Push the black locking tabs to the side Remove the gray connector of the printhead data cable from the printhead cartridge see Figure 4 14 Pull firmly on the white connector of the printhead power ca...

Page 60: ...ee Figure 4 14 Make sure the locking tabs are in place Do not press on the wires of the printhead cables 3 If the printhead has a ground cable slide the ground cable connector onto the ground tab of t...

Page 61: ...s in place 7 Clean the printhead Move the cleaning pen back and forth along the length of the printhead edge See Figure 4 12 on page 4 12 Be sure to completely clean the rounded edge of the printhead...

Page 62: ...4 16 Maintaining the printer User s Guide for Select Platinum Series Printers...

Page 63: ...oubleshoot the Datacard Select Platinum Series photo ID printer and how to obtain service It explains What to do if you think the printer is not working How to make test cards Problems you might see i...

Page 64: ...e this information will help your service representative address your concerns Troubleshooting guide Use the following to help you locate information about different types of problems Problem Location...

Page 65: ...creation application to print a card See Making cards on page 2 10 If the card creation application does not print the card as expected but the test card and sample card print the card creation appli...

Page 66: ...utton 1 and then power on the printer 2 as shown in Figure 5 1 Hold the Ready button until the printer sounds three tones usually 5 to 10 seconds Figure 5 1 Press and hold Ready button 1 and then Pres...

Page 67: ...es a duplex module If a magnetic stripe module is installed in the printer and enabled the following data is encoded on the card See Magnetic stripe encoding on page D 1 for more information about mag...

Page 68: ...ows creates a test page image The card will print when the PC and printer are connected and the printer and driver are working together After you select the Print Test Page button Windows displays a w...

Page 69: ...y that the printer encodes a card correctly If the printer is set to print a custom magnetic stripe format it will not print this test card successfully The driver will display a message indicating th...

Page 70: ...ded data should match the data printed on the test card Problems with card appearance Problems with card appearance can be the result of the following Image capture tools such as the camera Card creat...

Page 71: ...quality problems What you see Possible causes Solutions One or more unprinted lines run the entire length of the card The printhead might be dirty or damaged Clean the printhead See Chapter 4 Run a t...

Page 72: ...rinted on the card or the printing is very light The ribbon is loaded incorrectly The printhead cartridge power cable might be loose The printhead cable or printhead cartridge might be damaged Remove...

Page 73: ...Clean the printhead See Chapter 4 If the problem persists contact your service representative All card data is positioned unevenly on the card The card registration might be incorrect Set the positio...

Page 74: ...and use a different supply of cards See Appendix B Clean the printhead See Chapter 4 Use only Datacard Platinum Series ribbon in the Select printer If the problem persists contact your service represe...

Page 75: ...eaning sleeve and then clean the rollers See Chapter 4 The printed card shows wavy lines along the length of the card woodgrain The print ribbon is not loaded correctly The printhead is not aligned co...

Page 76: ...specifications Check the card transport track for jams Check the duplex module if present for jams Clear any card jams Run a printer cleaning cycle then clean the rollers See Chapter 4 Obtain and use...

Page 77: ...ycle Clean the rollers See Chapter 4 Store supplies in a clean environment Keep supplies in their packaging until loaded in the cartridge The topcoat shows bands across the width of the card The print...

Page 78: ...or service if A troubleshooting process instructs you to call service A troubleshooting process does not produce the expected result You experience a problem repeatedly Packing the printer for shippin...

Page 79: ...cure the print ribbon cartridge Leave the print ribbon cartridge in place or apply packing tape Avoid applying tape to labels in the printer 6 Make sure the card cartridge is firmly seated 7 Close the...

Page 80: ...ure to pack the User s Guide printer driver CD ROM the warranty and the declaration of conformity in the accessories bag 13 Place the accessories bag in the shipping carton next to the printer step 3...

Page 81: ...presents the following Skills that installers need Physical electrical and other requirements for the site Requirements for the PC used with the Datacard Select Platinum Series photo ID printer The p...

Page 82: ...plies consider the following general requirements Keep all dust dirt food liquids etc away from the Select printer at all times Keep the top cover closed at all times except when changing supplies fix...

Page 83: ...the printer before storing Electrical requirements The Select printer requires the following electrical conditions for optimal performance 100 230 VAC 10 at 50 60 Hz The Select printer automatically...

Page 84: ...ace for preparing card data Additional components such as Diagnostics might require more space Datacard recommends at least 100 MB of hard disk space before installing the printer driver The PC includ...

Page 85: ...ethods A network connection to support printer sharing or direct networking Have a CD ROM drive to install the printer driver Have one of the following operating systems Windows Me recommended The Win...

Page 86: ...6 6 Before you install User s Guide for Select Platinum Series Printers...

Page 87: ...ribes how to install and set up the Datacard Select Platinum Series photo ID printer It describes Unpacking the printer Connecting the cables Preparing for printer driver installation Installing the p...

Page 88: ...1 in Figure 7 1 Figure 7 1 Unpack the printer 4 Remove the Quick Install Chart and the accessories bag steps 2 and 3 in Figure 7 1 The options included with the printer are checked on the chart The p...

Page 89: ...eat it 10 Remove the printhead packing tape a Lift the top cover Figure 7 2 Remove internal packaging b Lift an edge of the packing tape and pull it off the swing arm and chassis Figure 7 2 Discard th...

Page 90: ...and using the printer The printer panel has several ports and some printers with smart card modules have ports installed in optional locations Figure 7 3 shows the printer ports Figure 7 3 Ports on th...

Page 91: ...known as a pass through or piggy back plug The printer and printer driver cannot communicate reliably through such a plug Install an additional parallel port in the PC if needed Connect a USB data cab...

Page 92: ...sy chaining If you need to connect two Datacard printers to a PC with one USB port obtain a USB hub to which both printers can be connected Connecting an optional smart card cable The ports available...

Page 93: ...l port Figure 7 6 if a contact smart card module or a contact station is installed in the printer The smart card serial cable must be a shielded DB9 serial cable up to a maximum of 9 8 feet or 3 meter...

Page 94: ...ter connecting the printer and PC and before installing the driver do the following Load cards in the card cartridge See Loading cards on page 2 3 Install the continuous cleaning roller in the printer...

Page 95: ...older of the driver CD ROM or through the e Guide icon on the desktop for information on these installation alternatives You can also directly connect the printer to a network using a print server See...

Page 96: ...are checked on the Add Printer Wizard For Windows 2000 check Local printer and Automatically detect and install For Windows XP check Install the software automatically recommended 13 Click Next The PC...

Page 97: ...the Release Notes optional and install information 22 From the User Information page click View Release Notes if you want to view detailed information about the printer driver installed The WordPad a...

Page 98: ...rify driver installation See Printing sample cards on page 7 19 Install the printer driver to a parallel port on Windows ME 98 or NT 1 Close all applications Do not close Windows 2 Make sure the print...

Page 99: ...ion 9 Choose the e Guides to install You can choose the Magna e Guide the Select e Guide ImageCard IV e Guide or the SP35 e Guide Install the Select e Guide You can install additional e Guides if you...

Page 100: ...powered on 3 Connect the printer to the PC using the USB data cable The operating system detects the printer and displays the Found New Hardware Wizard 4 With Windows running insert the CD ROM in the...

Page 101: ...Start the driver installation program to install information Remove the CD ROM from the PC drive and then insert it again The Datacard Group installation program appears If the Datacard Group install...

Page 102: ...ith Windows running insert the CD ROM in the PC s drive The Windows Add New Hardware wizard should read the CD ROM and suppress the Datacard Group installation program Use the Add New Hardware wizard...

Page 103: ...tall additional e Guides if you are likely to use a different type of printer attached to this PC Click Next to install the e Guide s you selected 12 The installation program copies files to the PC an...

Page 104: ...erties dialog box using the Printers window so the settings apply to all applications Select whether to print on both sides duplex printing Select and apply this setting before making other changes Se...

Page 105: ...ull color 4 Compare the cards you printed with the cards shipped with the printer 5 When you have printed the card and are satisfied that it matches the factory printed card you can minimize the Print...

Page 106: ...efault interval of cleaning after every 2500 cards or select a longer or shorter interval If you choose a value of 0 the printer driver will not prompt for cleaning Make sure you clean the printer reg...

Page 107: ...o open the Users and Groups dialog box b Click on the name and click Add Repeat for each name to add c When done adding names click OK The Users and Groups dialog box closes 6 In the Names list select...

Page 108: ...s For a local user of a local printer or for a user of a directly networked printer For a user connected to a directly networked printer select Full Control For a local user of a printer select Full C...

Page 109: ...e required to take whatever measures are necessary to correct the problem Notice for Canada This digital apparatus does not exceed the Class A limits for radio noise for digital apparatus set out in t...

Page 110: ...after modifying the coupler or its method of operation Liability statement This Datacard product has been built to the high standards of DataCard Corporation doing business as Datacard Group Please no...

Page 111: ...rgency Know the location of fire extinguishers and how to use them ABC type extinguishers may be used on electrical fires Know local procedures for first aid and emergency assistance at the customer f...

Page 112: ...A 4 User s Guide for Select Platinum Series Printers...

Page 113: ...sed with the Datacard Select Platinum Series photo ID printer It includes Personalization supplies including print ribbons Cards to print Cleaning supplies including cleaning cards replaceable cleanin...

Page 114: ...rs you can use the following single color monochrome print ribbons i Ribbon type Part number Panel description Colors Printed One panel set prints YMCKT 549081 204 Three colors true black and topcoat...

Page 115: ...light and heat sources with a temperature between 32 F and 77 F or between 0 C and 25 C A humidity range from 40 to 60 non condensing is recommended Supply rolls should be at room temperature when the...

Page 116: ...ce is not flat enough to print The printing surface of the StickiCard white side meets the material requirements for use in the printer When using StickiCards follow these guidelines Store cards in a...

Page 117: ...rd printing or damage the printer See Problems with card appearance on page 5 8 to address card appearance problems with pre printed cards If a previously printed card has been printed with topcoat th...

Page 118: ...stripe on another card Make sure that cards with magnetic stripes are stored away from magnets and other magnetic objects Card storage specifications The cards should be stored in a cool dry and dark...

Page 119: ...e you can use cleaning card part number 548714 001 Replaceable cleaning sleeve Use a replaceable cleaning sleeve on the continuous cleaning roller Change the replaceable cleaning sleeve before you run...

Page 120: ...once every 2000 cards Figure B 7 Magnetic stripe cleaning card Duplex cleaning card Use the duplex cleaning card if the printer has automatic two sided printing duplex module The duplex cleaning card...

Page 121: ...on for Windows 2000 and XP that meets Microsoft Plug and Play requirements Use the Add Printer wizard Printer driver for Windows Me and 98 D Me 98 SETUP EXE Custom installation for Windows Me and Wind...

Page 122: ...nstallation D Adobe ARvvvENU EXE and files with other language designations such as jpn Installation program for Adobe Acrobat Reader Version 5 00 The Reader version 3 or higher is required to view th...

Page 123: ...cement parts This section describes the printer parts you can order Printhead cartridge The Select printer has a replaceable printhead cartridge The printhead is subject to wear or damage and has a di...

Page 124: ...number 549311 999 If you have a locking card cartridge the part number is 549311 998 Figure B 11 Card cartridge Cleaning roller spindle The cleaning roller spindle holds the replaceable cleaning sleev...

Page 125: ...Power cable The Select printer uses one of the following power cords U S power cable part number 804517 001 Figure B 15 U S power cable European power cable part number 806842 001 Australian power ca...

Page 126: ...blications This section describes publications for the Datacard Select Platinum Series photo ID printer User s Guide for Select Platinum Series Printers Part Number 539123 101 This manual provides bas...

Page 127: ...card Web site ImageCard Select with Advanced Imaging Technology Service Manual Part Number 539142 001 This manual is delivered on CD ROM and provides information to service providers who maintain or r...

Page 128: ...B 16 User s Guide for Select Platinum Series Printers...

Page 129: ...d Select Platinum Series photo ID printer is installed It describes Configuring the ECP parallel port Setting port values Configuring the optional smart card serial port This appendix includes a secti...

Page 130: ...ake sure you check the setting for the parallel port to which the printer is attached LPT1 or LPT2 An ECP port is required for the printer to operate at its maximum processing speed The printer will o...

Page 131: ...or the second printer the Resources settings list should show Direct Memory Access and its channel setting Figure C 1 Printer Port LPT Properties dialog box If the Resources tab shows conflicts choose...

Page 132: ...utton On Windows 2000 and Windows XP right click USB Root Hub and then choose Properties from the pop up menu The USB Root Hub Properties dialog box appears 6 Make sure that the device is enabled For...

Page 133: ...wing for PCs running Windows 2000 XP or NT 4 0 Setting parallel port values Setting USB port values Setting serial port values Setting parallel port values Port values include the port to which the pr...

Page 134: ...hoose the Properties button The Printer Port LPT1 Properties dialog box appears see Figure C 1 14 Click the Port Settings tab 15 In the Filter Resource Method box choose Use any interrupt assigned to...

Page 135: ...more than one serial port make sure you view the settings for the serial port to which the smart card module is attached Figure C 4 Settings dialog box 4 Choose the following settings 5 When the sett...

Page 136: ...the Communications Port to open the Communications Port Properties dialog box Figure C 5 Figure C 5 Communications Port Properties dialog box 5 Choose the Port Settings tab If the PC has more than one...

Page 137: ...se the Details tab and view the port in the Print to the Following Port list Make sure this is the ECP parallel port 5 Click Spool Settings to display the Spool Settings dialog 6 Make sure that Enable...

Page 138: ...dialog box and make the changes take effect Setting a smart card port for Windows Me 98 For some smart card applications you connect the PC to the serial port on the Select printer The PC should be se...

Page 139: ...Plus sign next to Ports COM LPT to display a list of ports 5 From the Ports list choose the port such as COM1 or COM2 Figure C 6 6 Choose the Properties button to display the port settings If the PC...

Page 140: ...C 7 Settings dialog box 7 Choose the Port Settings tab 8 Choose the following settings 9 When the settings are correct click OK to save settings and close the dialog box Setting Value Bits per second...

Page 141: ...data with each card or whether to set values in the printer If you are using a custom format you might want to set values in the printer and choose Use printer settings in the Properties Printing Pre...

Page 142: ...scape Codes Printer IAT No NTT J single track ID Works Driver NTT Coercivity Magnetic Stripe Fonts includes Preface Printer NTT Coercivity Triple IATA IAT three track ID Works Driver Use printer setti...

Page 143: ...agnetic stripe fonts for formatting magnetic stripe data Magnetic stripe escapes are most commonly used for the IAT format which encodes IATA International Air Transport Association data on Track 1 AB...

Page 144: ...use When you enable Mag Stripe Escape Compatibility the SmartDriver will recognize any of the escape character sequences listed on page D 5 Using magnetic stripe escapes To use magnetic stripe escapes...

Page 145: ...ocumentation for the non Datacard printer Printer Manufacturer Encoding Format Syntax Example Eltron IAT ISO track data 1ENCODING WITH ESCAPES 21234567890 31234567890 Atlantek IAT ISO track data 1 ENC...

Page 146: ...mum field length for IATA format is 76 characters IATA allows spaces upper case alphabetic characters numeric characters and the following special characters _ ABA American Bankers Association The max...

Page 147: ...rted Windows operating system NTT also supports 55 Katakana characters The special characters include _ and the following Japanese language special characters a Japanese edition of a supported Windows...

Page 148: ...ntinel ES ASCII character 63 63 63 127 None Lowest ASCII Character space 32 0 48 0 48 1 0 Highest ASCII Character _ 95 63 63 126 255 Character level parity VRC Odd Odd Odd Even None Cumulative parity...

Page 149: ...3 card advance knob 1 7 appearance problems 4 11 application 2 10 6 5 completed 2 12 composite B 4 contactless specifications B 4 design 2 2 2 10 3 2 5 3 duplex cleaning 4 9 exception 1 5 factory pri...

Page 150: ...data cable 7 3 B 12 data port types 1 8 Datacard Web site 7 9 B 11 D 1 Default Document Properties Windows NT 3 8 dimensions 6 3 direct networking 7 9 B 15 driver See printer driver 6 4 duplex module...

Page 151: ...netic stripe character sets D 6 coercivity D 1 default settings D 8 escapes 2 11 D 3 fonts 2 11 setup D 1 test card 5 7 test card data 5 5 track formats D 1 magnetic stripe module about 1 4 cleaning 4...

Page 152: ...1 beeping 5 2 cleaning 4 2 clearance 6 4 components B 11 configuration 1 7 connecting smart card 7 6 dimensions 6 3 firmware version 3 12 icon 3 1 3 5 ImageCard 1 3 label 1 3 1 7 models 1 3 optional m...

Page 153: ...2 1 3 monochrome 1 2 1 3 B 3 text 2 11 used cards B 5 Printing Preferences user permissions 3 2 Windows 2000 and XP 3 5 problems card quality 2 2 4 11 discolored printing 2 3 fixing 2 13 5 3 isolating...

Page 154: ...e 1 5 module location 1 5 port 7 6 proximity 1 4 proximity cards B 4 RF 1 4 B 4 serial cable B 14 serial port 1 9 SmartDriver see printer driver 3 1 Software Developer s Kit 2 10 B 10 B 14 D 1 Start m...

Page 155: ...iver Diagnostics B 10 W weight 6 3 who to call for assistance 1 9 7 3 Windows supported operating systems 6 5 test page 5 6 5 7 Windows 2000 and XP PC settings C 2 C 5 permissions 7 18 7 21 printer po...

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