DataCard select series, User Manual

Page: 64 / 155

5-2
Troubleshooting
User’s Guide for Select™ Platinum Series™ Printers
When you experience problems using the printer, follow these guidelines:
•
Record the printer model and serial number. The model and configuration are
displayed on a label that is visible when you open the top cover.
•
Keep notes on the problem, including the message number and the solutions you
attempt.
•
Obtain information about the supplies used, including:
– Card stock and type (such as composite or PVC, three-track magnetic stripe,
manufacturer, and so on). This information is located on the packaging for
cards.
– Type of ribbon (such as YMCKT) and the lot number used for personalizing
cards. This information is located on the package of the ribbon.
If you need to call for service, this information will help your service representative
address your concerns.
Troubleshooting guide
Use the following to help you locate information about different types of problems.
Problem Location
Printer beeps without a message
displayed on the PC See “Responding to messages” on
page 2-13.
Installation problems See “Install the printer” on page 7-1.
Appearance of printed cards See “Problems with card appearance”
on page 5-8.
Communication between PC and
printer (parallel port) See “Setup tips” on page 7-19.
Communication between PC and
printer (USB) See the e-Guide for Select™
Platinum™ Series Printers.
Messages displayed on the PC Click the Help button on the message
box.
Printer beeps because of a problem
and a message is displayed on the
PC Click the Help button on the message
box.
Card did not print as expected See “Working with Properties and
other driver dialog boxes” on page 3-2
and the
e-Guide for Select™
Platinum™ Series Printers .