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Advanced Call Handling

54

Comdial

Feb ‘05

4.3 Call Forwarding

4.3.1 FORWARDING A CALL

You can forward the calls that normally ring at your endpoint to
another endpoint. To remind you that your calls are being forwarded,
your endpoint sounds a short ring burst each time the system forwards
a call.

You can forward calls that ring at your endpoint but receive no
answer; this feature is valuable if you are frequently away from your
desk for short periods of time and find it inconvenient to permanently
forward your calls every time you leave.

To forward your calls, perform the following steps.

Call Forwarding Options

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Summary of Contents for Conversip EPI00G-I12

Page 1: ...CONVERSip EP100G L12 EP100G I12 Endpoint User Guide ...

Page 2: ... other product names are trademarks of their respective owners February 2005 GCA70 412 Feb 05 Copyright 2005 Comdial Corporation All rights reserved Unauthorized use of this document is prohibited Comdial Corporation 106 Cattlemen Road Sarasota FL 34232 941 554 5000 or 800 266 3425 Notice Comdial reserves the right to make any changes and improvements in the product described in this document at a...

Page 3: ...ful interference to radio communications However there is no guarantee that interference will not occur in a partic ular installation If this equipment does cause interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receivi...

Page 4: ...iv Comdial Feb 05 Introduction This Page Intentionally Left Blank ...

Page 5: ...Feb 05 Comdial v EP100G L12 EP100G I12 User Revision History Version Changes Date 01 Initial Release 2 24 05 ...

Page 6: ...vi Comdial Feb 05 Introduction This Page Intentionally Left Blank ...

Page 7: ...s on a day to day basis You should read this manual in normal reading sequence before first using the EP100G L12 I12 User Interface refer to this manual as necessary while modifying your endpoint settings Related Publications This manual refers you to related publications when appropriate for additional information Conventions Used in this Manual Many of the procedures require you to enter setting...

Page 8: ...ys to you In these cases we enclose the exact wording of the prompt in quotation marks to signify that the system is in essence speaking to you The system prompts Enter your password now If the system is actually playing a recording aloud we enclose the exact wording of the prompt in quotation marks and italics to signify that the system is in actually speaking to you The system says You have no m...

Page 9: ...s 19 1 3 Using the Large Screen Display 21 1 4 Setting Up Your Speakerphone 22 1 4 1 Positioning Your Speakerphone 22 1 4 2 Using Your Speakerphone 23 1 4 3 Setting Display Contrast 24 1 4 4 Setting a Personal Ring Tone 25 1 4 5 Setting Volume Levels 25 1 5 Answering and Making Calls 26 2 ANSWERING CALLS 29 2 1 Answering Outside Calls 29 2 2 Answering Intercom Internal Calls 31 2 3 Night Transferr...

Page 10: ...tored Station Pickup 37 2 6 Receiving Subdued Off Hook Voice Announcements SOHVA 38 2 6 1 Handling an Incoming SOHVA 38 2 6 2 Voice Announce Blocking 39 3 MAKING CALLS 41 3 1 Making Outside Calls 41 3 2 Making Intercom Calls 41 3 2 1 Tone First 42 3 2 2 Voice First 42 3 3 Automatic Dialing 43 3 4 Redialing 44 3 4 1 Redial Last Dialed Number 44 3 4 2 Redial Programming Storing Numbers 44 3 5 Campin...

Page 11: ...euing 51 4 2 Conferencing 51 4 3 Call Forwarding 54 4 3 1 Forwarding a Call 54 4 3 2 Diverting All Incoming Calls To Another Station 56 4 4 Call Forward Outside System CFOS 57 4 5 Parking Calls 59 4 5 1 Parking a Call 59 4 5 2 Handling Park Recalls 60 4 6 Transferring Calls 61 4 6 1 Screened Transfers 63 4 6 2 Unscreened Transfers 64 4 6 3 Hot Transfer 65 4 6 4 Quick Transfer 65 5 NONVERBAL MESSAG...

Page 12: ... Groups 86 7 3 Do Not Disturb Condition 86 7 4 Automatic Redial 87 7 5 Tracker Paging System 89 7 6 Auxiliary Headset Jack 91 7 7 Account Codes 94 7 8 Dial By Name 95 7 9 Volume Control 95 7 9 1 Setting Ringer Volume Level 96 7 9 2 Setting Speaker Volume Level 96 7 9 3 Setting Handset Volume Level 96 7 9 4 Setting Headset Volume Level 97 7 9 5 Setting Group Listening Volume Level 97 7 9 6 Setting ...

Page 13: ...ions Busy DSS BLF Button Inquiry 99 7 12 Automatic Set Relocation EP100G L12 only 100 7 13 Paging 100 7 14 Viewing The Call Log 101 APPENDIX A FEATURE ACCESS CODES 103 APPENDIX B DISPLAY ABBREVIATIONS 107 APPENDIX C SPEAKERPHONE CHARACTERISTICS 113 C 1 Full Duplex Speakerphone Characteristics 113 C 2 Speakerphone User Guidelines 114 APPENDIX D FEATURE NETWORKING SUPPORT 117 APPENDIX E GLOSSARY 127...

Page 14: ...Contents xiv Comdial Feb 05 This Page Intentionally Left Blank ...

Page 15: ...uide for using these various functions Note The following illustration shows the default locations of the buttons Your system installer may have programmed these buttons differently to suit your system See your System Administrator if you have any questions interactive buttons 1 5 interactive buttons 6 10 LCD handset speaker volume up microphone opening hold mute speaker volume down transfer confe...

Page 16: ...ay LCD Displays time day date and active call information Keeps you apprized of the status of your endpoint Provides programming prompts Auxiliary Jack Provides an interface for a headset both models a tape recorder EP100G I12 only an external ringer EP100G I12 only or an external pager EP100G I12 only Message Waiting Light Indicates that a message awaits pick up Microphone Opening Allows hands fr...

Page 17: ...ide straightforward button programming without dialing codes the interactive buttons themselves however are not programmable Intercom Button INTERCOM Selects an intercom line Allows you to initiate many of the endpoint s features Mute Button MUTE Keeps the person on the line from hearing your conversation Allows reply to a Subdued Off Hook Voice Announcement SOHVA Direct Station Select Busy Lamp F...

Page 18: ...g or automatically dialing a speed dial number from the second tier Speaker Button SPEAKER Turns your speaker on or off Disconnects a call when you are on a hands free call Ends or cancels programming Tap Button TAP Recalls dial tone or generates a hookflash Retrieves held calls or last call placed on hold Places flash while programming speed dial number Transfer Conference Button TRNS CONF Transf...

Page 19: ...ither on hook in a hands free mode or off hook when the line is active Steady red another station is using this line Flashing red a call is coming in on this line Flashing orange this line is answered when you lift the handset Winking green your line is on hold Winking red the call has been placed on hold by another station Fluttering orange or green your line has recalled from hold Fluttering red...

Page 20: ... called party cannot hear your conversation INTERCOM Button Steady green or red you are using your intercom Fluttering red an LCD message is set on your endpoint for others to receive when calling Flashing orange someone is calling your extension or a call is being transferred to you HOLD Button Winking green a line is on hold at your station DXP DXP Plus FXS and FXT only MESSAGE WAITING Button Wi...

Page 21: ...the many features available on your EP100G L12 EP100G I12 Your Speakerphone has 13 interactive buttons for selecting or programming features When your speakerphone is idle the first line in your display shows the day date and time while the sixth line displays the word OPTIONS If your system is using the voice mail option this is also indicated in the sixth line by the word VMAIL If your voice mai...

Page 22: ...speaker are farther from you than when you use a handset Some positioning tips to consider include For the microphone to best detect your voice speak within three feet of it and face the EP100G L12 EP100G I12 Background noise may prevent the sound activated switches from operating properly Avoid placing the EP100G L12 EP100G I12 where it will detect sounds from keyboards printers paging systems or...

Page 23: ... endpoint until you feel the support ing arms snap into place Also remember as with any piece of electronic equipment your end point may be damaged by contact with liquids Please try to place the endpoint in an area that is free from the danger of spills 1 4 2 USING YOUR SPEAKERPHONE To manually place a call using your EP100G L12 EP100G I12 perform the following steps 1 Press the INTERCOM or line ...

Page 24: ...or lighten the contrast of the display for best viewing To adjust the display contrast perform the following steps 1 Select OPTIONS 2 Select Programming 3 Select Contrast Level 4 Select the Contrast Level interactive button to the right of the LCD on the same row as the words Con tract Level once for each change of darkness you desire Each press of the button makes the display darker until you go ...

Page 25: ...ring tones 5 Select EXIT to end The next time your endpoint rings your EP100G L12 EP100G I12 uses the new ring tone 1 4 5 SETTING VOLUME LEVELS The volume control on your endpoint is a multipurpose control you can use to set the volume loudness of the ringer the speaker and the handset There are four ringer loudness levels plus an off position To set the ringer loudness level perform the following...

Page 26: ...ou desire 6 Select SAVE Note When a call ends the system resets the speaker and handset volume of all future calls to the programmed setting For instructions in setting your EP100G L12 EP100G I12 s default volume see Sec tion 7 9 Volume Control 1 5 Answering and Making Calls Your EP100G L12 EP100G I12 is now properly configured to answer and make calls to both endpoints within your system intercom...

Page 27: ...orm the following steps 1 Press INTERCOM 2 Dial 9 or press another line button to select a line see Section 7 2 Line Groups 3 Listen for dial tone 4 Dial the number 5 Lift the handset if you desire privacy To dial an intercom number manually perform the following steps 1 Press INTERCOM 2 Dial the extension number called endpoint rings or tone is heard 3 Speak toward endpoint or lift the handset if...

Page 28: ...Overview 28 Comdial Feb 05 This Page Intentionally Left Blank ...

Page 29: ...button or select Answer and speak toward the endpoint 2 For privacy lift the handset 3 Select Do Not Disturb if you do not wish to answer the call at this time Selecting Do Not Disturb stops your end point from ringing but continues to send a ringing tone to the caller The associated BLF continues to flash until the caller disconnects When you hear outside ringing two long bursts and observe a red...

Page 30: ... to initiate a transfer to another station then dial the station number announce the call or hang up to complete the transfer or Select Conference to initiate a conference call Select Group Listen to activate the speaker while using the handset or headset so a group can listen to the conversation but not interact with the calling party Select Record to record the call if VMAIL is installed Selecti...

Page 31: ...n outside call your LCD screen displays the line number of the incoming call e g L123 and any caller ID information that the ringing line is programmed to receive When you hear an intercom tone followed by the caller s voice speak toward the endpoint to answer or lift the handset if you want privacy When you hear intercom ringing two short bursts perform the fol lowing steps 1 Press Intercom or se...

Page 32: ...lar station or stations for off hour ringing If your endpoint rings press line button with flashing light and lift the handset to talk When you hear loud ringing anywhere in the system perform the fol lowing steps 1 Lift the handset 2 Press Intercom 3 Choose a ringing zone Dial 65 through 68 to select ringing zone 1 4 or dial 69 to answer for any zone ...

Page 33: ...ur HOLD button to scroll through the calls on hold TAP always retrieves the last number placed on hold regardless of whether you have line appearance for the line on which the call is holding With an exclusive hold condition you must pick up the held call at your endpoint no other endpoint has access to the call To place a call on exclusive hold press HOLD twice To retrieve exclusive hold press th...

Page 34: ...o your endpoint With this feature you can place a call on hold at another station You can also pick up the held call that has been waiting the longest length of time at another endpoint To place a call on directed station hold perform the following steps 1 Answer the call 2 Press INTERCOM or TRNS CONF if it is an intercom call 3 Dial 90 4 Dial the extension number of station you want to receive th...

Page 35: ...h another call is holding the system provides a way for you to access that call before servicing the last call you placed on hold To scan your held calls and retrieve a specific one repeatedly press HOLD to scan the held call list Then press TAP to retrieve a call 2 5 Call Pickup The EP100G L12 EP100G I12 offers three distinct methods to answer incoming calls that are ringing at other stations gro...

Page 36: ...ur particular group To answer a call that is ringing within your group press INTERCOM and dial 4 Then speak toward the endpoint or lift the handset if you want privacy 2 5 2 DIRECTED CALL PICKUP You can answer a call that is ringing at any endpoint in the system if you know the ringing endpoint s extension number To do so perform the following steps 1 Press INTERCOM 2 Dial 4 3 Dial the extension n...

Page 37: ...taller arranged for your endpoint to have the station monitoring feature the BLF light shows activity status at the monitored endpoint To monitor another endpoint observe the BLF light indications next to the DSS BLF button Off Station is idle Flashing if enabled Station has an incoming call On Station is busy Note If you do not have the station monitoring feature the BLF light shows Off idle On b...

Page 38: ...Messaging To respond to a SOHVA verbally perform the following steps 1 Select and hold REPLY 2 Speak into the handset The distant party cannot hear your response 3 Press REPLY after response is complete to return to dis tant party To respond to a SOHVA non ver bally using Response Messaging perform the following steps 1 Select Message 2 Select one of the messages appearing in your LCD by selecting...

Page 39: ...set CANNOT receive a SOHVA 2 6 2 VOICE ANNOUNCE BLOCKING If your system installer makes this feature available you can prevent voice announcements from sounding over your endpoint speaker if you wish This feature also blocks Subdued Off Hook Voice Announcements SOHVA and therefore refuses any attempted SOHVAs To block unblock all voice announced calls perform the fol lowing steps 1 Select OPTIONS ...

Page 40: ...e T key to reveal who returned the call Everyone sharing your line can scroll through the stored numbers and choose which calls to return To scroll through ring no answer numbers stored on your system when the CID light is flashing perform the following steps 1 Select the CID button on your endpoint Your LCD displays the calling number date and time the call came in The most recent call appears fi...

Page 41: ... dial tone 3 Dial the number 4 Lift the handset if you want privacy If your station has an assigned prime line you do not have to select a line before dialing outside your system To dial an outside number using your prime line press SPEAKER or the handset if you want privacy The system automatically selects an outside line Then listen for the dial tone LCD displays the dial number and dial the num...

Page 42: ...Name Then dial the extension number the called endpoint rings To tone call automatically press the DSS BLF button the called endpoint rings 3 2 2 VOICE FIRST The following instructions assume a voice first default setting Any user can change a call to a tone signaling for that call simply by pressing the INTERCOM button again after dialing the extension number or by pressing the DSS BLF button aga...

Page 43: ...d dial numbers numbers that you store for your own use personal speed dial numbers and numbers that the system attendant stores for everyone s use system speed dial numbers To use a programmed speed dial press the programmed speed dial button or press SHIFT and programmed speed dial button To use a personal speed dial number while on hook dial the speed dial number on the dial pad 0 to 9 To speed ...

Page 44: ...aling For instruction on using your system s Automatic Redial feature see Section 7 4 Automatic Redial 3 4 1 REDIAL LAST DIALED NUMBER To redial the last dialed number perform the following steps 1 Press SPEAKER or hang up the handset to disconnect the cur rent ringing or busy tone 2 Dial 3 Listen for a ringing or busy tone over the endpoint speaker 3 4 2 REDIAL PROGRAMMING STORING NUMBERS To perm...

Page 45: ...t you saved earlier 3 5 Camping On Busy Station Automatic Callback If you call another station and receive a busy signal or a Do Not Disturb tone you can press a button that causes the system to ring your endpoint when the station is available This is called camping on at a station Please note that you can camp on to only one station at a time To camp on at any busy station select CAMP On Your end...

Page 46: ...back before your endpoint sounds the tone bursts press INTERCOM and dial 6 or select CLEAR To camp on at a station with a Do Not Disturb condition set select Camp On A call back occurs when the called station is no longer set in the Do Not Disturb mode ...

Page 47: ...Camping On Options 3 6 1 CAMPING ON IDLE STATION AUTOMATIC CALLBACK If you call another station and hear ringing but receive no answer you can camp onto the idle station In this case the system rings your endpoint when any activity is initiated at that station ...

Page 48: ...nd a call waiting tone to the endpoint and wait on the line for an answer you must be using the handset for this feature to work To activate call waiting when you hear a busy signal perform the fol lowing steps 1 Dial 6 called party hears tone 2 Wait on the line for a reply The called party can place the current call on hold or disconnect from the call to answer your call waiting tone Or the calle...

Page 49: ... on a call if the installer has arranged the system to provide this feature Make a SOHVA announcement using the SOHVA button as follows 1 Make an intercom call and hear the busy tone If the called station is on an outside line ring back tone is heard but SOHVA is still available 2 Select SOHVA and hear sev eral quick tone bursts 3 Make your announcement 4 Wait on the line for a reply either verbal...

Page 50: ...Making Calls 50 Comdial Feb 05 This Page Intentionally Left Blank ...

Page 51: ...lar line and wish to queue for it perform the following steps 1 Observe the busy status light LED 2 Press INTERCOM 3 Dial 6 4 Press the line button When line group is free your endpoint sounds several short tone bursts When you hear this lift the handset hear the dial tone and place the call To cancel line queuing or line group queuing press INTERCOM and dial 6 4 2 Conferencing When your endpoint ...

Page 52: ...s perform the following steps 1 Make the first call 2 Select Conference The cur rent call is placed on hold automatically 3 Select the next line and make another call 4 Select Conference to estab lish a conference 5 Press the TRNS CONF but ton to add more parties To continue a conversation on the remaining line after other outside lines have dropped out of conference press HOLD Then press the line...

Page 53: ...as an unsupervised conference call To drop out of a conference call you initiated involving outside lines creating an unsupervised conference dial The lines remain lighted and in use until one or both outside parties disconnect when only one party drops out of an unsupervised conference the other party remains on hold until they hang up or until the line is answered To rejoin an unsupervised confe...

Page 54: ...g forwarded your endpoint sounds a short ring burst each time the system forwards a call You can forward calls that ring at your endpoint but receive no answer this feature is valuable if you are frequently away from your desk for short periods of time and find it inconvenient to permanently forward your calls every time you leave To forward your calls perform the following steps Call Forwarding O...

Page 55: ...l to forward all calls that ring at your station but receive no answer after a programmed number of rings Select Forward RNA Personal to forward your prime line and intercom calls that ring at your station but receive no answer after a programmed number of rings Select CFOS to forward your calls to outside the system 6 Dial the extension number or press the DSS BLF button of end point you want to ...

Page 56: ...coming call to the designated station whether you are busy or idle To identify the station to receive diverted calls perform the following steps 1 Press INTERCOM 2 Dial 55 3 Dial the extension number of station you want to receive diverted call To divert calls to the designated station perform the following steps 1 Hear ringing and or see the flashing line status light 2 Select Divert the system i...

Page 57: ...lect Programming 3 Select NEXT 4 Select Call Forwarding 5 Select CFOS 6 Select NEXT 7 Choose a type of CFOS by selecting the top right hand interactive button to scroll through the list of call types Select Line for prime line calls Select Line Group for and dial access code for outside calls Select Prime Last Line for the last line used for prime calls Select ARS for calls utilizing the least cos...

Page 58: ... call Selecting Line Deactivate CFOS CAUTION Comdial has taken reasonable steps in the design of all product features including CFOS which protect against unauthorized or fraudulent access to or use of a system or which protect against unauthorized fraudulent or unaccounted for access to or use of long distance lines However no system is entirely invulnerable or immune from unauthorized or fraudul...

Page 59: ...station even though it may not have a line appearance for the call You accomplish this by placing the call in one of many park orbits where the call remains until it is answered To park a call in orbit perform the following steps 1 While on the call press INTERCOM and dial or press TRNS CONF if it is an intercom call 2 Dial code for park orbit 910 to 999 for orbit 1099 Parking Calls ...

Page 60: ... the programmed PARK button 4 5 2 HANDLING PARK RECALLS When a parked call times out of the system it returns to your end point in the form of a park recall you hear four short tone bursts at 12 second intervals To answer a park recall select Answer The system then connects the call to your station To place a park recall on hold at your station select Hold After the call remains on hold for a peri...

Page 61: ...sfer no call announce without pressing TRNS CONF The following table summarizes each option and the situation for which it is best suited Call Transferring Summary Transfer Option Best Suited For Sender s Actions After Answering Original Call Delivery Method of Transferred Call Screened Transfer Normal trans fers that require intro duction 1 Press TRNS CONF 2 Dial Extension 3 Announce Call 4 Disco...

Page 62: ...h require transfer 1 Dial Extension 2 Announce Call 3 Disconnect Intercom ringing two short bursts and the introduc tion of the call if answered in speak erphone mode ringing also follows the transfer Quick Trans fer without intro Expected transfers from attendants and operators who handle a large number of incoming calls which require transfer 1 Dial Extension 2 Disconnect Normal intercom ringing...

Page 63: ...Dial the extension number of the endpoint you want to receive the transfer or press a DSS BLF button for that extension 4 Announce the call when intercom party answers 5 Press SPEAKER to disconnect if in speakerphone mode or hang up The intercom party then has the call if they answered the screened transfer with the handset If you announce the transfer over the speaker the intercom party s telepho...

Page 64: ...ED TRANSFERS You can answer a call at your LCD speakerphone and transfer it to another telephone If you transfer the call without first announcing it you have made an unscreened transfer To transfer an unscreened call to another system endpoint perform the following steps 1 Answer the call 2 Press TRNS CONF or select Transfer call is automatically placed on hold 3 Dial the extension number of the ...

Page 65: ...transfer can simply begin speaking toward their speakerphone to answer the call To make a hot transfer to another endpoint in the system perform the following steps 1 Answer the call 2 Press TRNS CONF or select Transfer the system automatically places the call on hold 3 Dial the extension number of the endpoint you want to receive the transfer or press a DSS BLF button for that extension 4 Announc...

Page 66: ...intercom number for transfer location 3 When party at transfer location answers announce the call 4 Hang up select RELEASE or press the SPEAKER button To do a quick unscreened transfer perform the following steps 1 Answer the call 2 Dial the intercom number for transfer location 3 Hang up select RELEASE or press the SPEAKER button ...

Page 67: ... corre sponding interactive button In addition to the five options shown below there are 25 more options available to be pro grammed Select Back at and enter the time you will be back to display this information on the LCD display For example dial 00 01 29 0405 for the time 01 45 Select Call to and enter the extension number to call to display Call and the extension number on the LCD display For e...

Page 68: ...aging 68 Comdial Feb 05 To turn off the message and your intercom light select CLEAR Dialing Code Table Character Dialing Code Character Dialing C ode 1 01 8 08 2 02 9 09 3 03 0 00 4 04 space 12 5 05 15 6 06 29 7 07 ...

Page 69: ...t Dial Code Message 01 Back at default message 1 02 Call default message 2 03 Ask them to hold default message 3 04 Take a message default message 4 05 I will call back default message 5 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 ...

Page 70: ...n of the station you want to alert The message waiting light of called station then flashes You can also turn on the message waiting light and broken dial tone at another station when that station is busy 1 Hear the busy tone and remain on the line 2 Select MESSAGE 3 Hang up To turn off the message waiting light at a busy or idle station perform the fol lowing steps 1 Press INTERCOM 2 Dial 3 3 Dia...

Page 71: ...GE button allows you to select from several different messages which have been programmed by the system attendant A fixed RESPONSE MESSAGE button sends the same message you previously selected each time you press it See Section 6 5 Response Message Button for instructions on programming a dedicated RESPONSE MESSAGE button To send an LCD message when you call and receive busy signal or no answer pe...

Page 72: ... following steps 1 Hear the SOHVA tone or voice announcement in your handset or headset 2 Press the appropriate fixed RESPONSE MESSAGE button to send a preselected message to the calling endpoint 3 If a scrolling Response Messaging was programmed continue to press the RESPONSE MESSAGE button and dial when your display shows the message you wish to send ...

Page 73: ...hat station quickly and con veniently Note Storing DSS numbers at button locations overwrites any previously stored numbers To store an intercom number as a DSS number perform the following steps 1 Select OPTIONS 2 Select Programming 3 Select NEXT until the DSS option appears 4 Select DSS BLF 5 Press a programmable button to choose DSS BLF button location 6 Dial the extension number 7 Repeat the p...

Page 74: ...o store speed dial numbers at the keypad numbers DSS BLF Buttons Press button of desired endpoint to dial directly Keypad Dial desired number for personal speed dial OR Dial and number for system speed dial Speed Dial Options CAUTION The Federal Communications Commission FCC requires that when programming emergency numbers and or making test calls to emergency numbers 1 Remain on the line and brie...

Page 75: ...ed dial route selection choice from the list on the LCD by pressing the appro priate button Press a line button to select an outside line Dial 00 to select prime line or last line used Dial 01 to 16 to select line group Press INTERCOM button or dial 8 to select intercom Note You may need a pause between numbers to compensate for differences in response time between your system and the host system ...

Page 76: ...sing their access codes The feature codes are programmed like speed dial numbers and can occupy the same programmable buttons on your endpoint Access codes are listed in Section A Feature Access Codes To store a system feature access code perform the following steps 1 Select OPTIONS 2 Select Programming 3 Select NEXT until the Feature Button option appears 4 Select Feature Button 5 Select the prog...

Page 77: ...XT 7 Select the feature you want to assign to the programmable but ton 8 Repeat the previous steps until all numbers are stored 9 Select EXIT 10 Press SPEAKER to end To clear a feature button assignment repeat the previous procedure but select EXIT once you have selected the feature button As you program numbers fill in the identification strips on your end point as well as in the following tables...

Page 78: ...uto Redial allows you to redial the last dialed number Authorization Entry Code Authorization Entry allows you the mobility to use your class of service features prime line assignments and exception numbers on any telephone in the system Auxiliary Pager APAGE selects external pager operation through the auxiliary jack EP100G L12 only Auxiliary Recorder ARECD selects tape recorder operation through...

Page 79: ...l allows you to forward all calls that ring at your station but receive no answer after a preprogrammed number of rings Call Forward Ring No Answer Personal Call Forward RNA Personal allows you to forward all prime line calls that ring at your station but receive no answer after a preprogrammed number of rings Camp On With Automatic Call Back CAMP allows you to camp on to a station The system call...

Page 80: ...p Direct allows you to pick up a call ringing elsewhere in your system Pick Up Group Pickup Group allows you to pick up a call ringing in your group Privacy Release Privacy Release allows other endpoints which share a line appearance for current call to join Response Messaging Response Messaging allows you to send an LCD message to a caller who has initiated a SOHVA or intercom call from another L...

Page 81: ...ive button to toggle between 1 and 2 6 Select one of the three options Show Empty Locations green lights Show All Locations red lights Feature Level 7 Select the button you want to assign as a feature button 8 Select the feature you want to assign to by selecting the corre sponding interactive button Select NEXT to scroll through the list of available features 9 Repeat steps 1 through 7 for other ...

Page 82: ...nd alert condition 6 Dial the reminder time using the numbers on the dial pad remember to add a zero 0 before single digit times 01 for one o clock 02 for 2 o clock etc 7 Toggle the interactive button between AM or PM 8 Select the Reminder Alert inter active button to select ON 9 Select EXIT When an alert sounds at the set time you hear four short tone bursts which continue until you act upon them...

Page 83: ...receive a busy signal or no answer To store a fixed RESPONSE MESSAGE button delivers the same message each time it is pressed perform the following steps 1 Select OPTIONS 2 Select Programming 3 Select NEXT until the Feature Button option appears 4 Select Feature Button 5 Select the programmable button you wish to use as a response message button 6 Select NEXT until the Response Message option appe...

Page 84: ...ial 0001290405 for time 01 45 For the Call message dial the code for endpoint number where you can be reached For example dial 090708150202 0000 for number 978 2200 9 Repeat steps 5 through 8 for other features or select EXIT to end programming ...

Page 85: ...lls and voice announcements To turn the music on perform the following steps 1 Select OPTIONS 2 Select Programming 3 Select Background Music 4 Select the Background Music interactive button and toggle between 1 or 2 5 Select EXIT 6 Adjust the music volume with the volume buttons To turn the music off perform the fol lowing steps 1 Select OPTIONS 2 Select Programming 3 Select Background Music 4 Sel...

Page 86: ...istrator has reassigned your line group access codes write them here for future reference 3 Listen for an outside dial tone 4 Dial the desired number 5 Lift the handset to talk 7 3 Do Not Disturb Condition This feature keeps calls from ringing at your LCD speakerphone and makes your station appear to be busy to intercom calls As a reminder a station that is set in Do Not Disturb mode displays this...

Page 87: ...following steps 1 Hear ringing and notice the incoming call information in dis play 2 Select OPTIONS 3 Select Programming 4 Select Do Not Disturb 5 Select the Do Not Disturb inter act button Ringing stops the caller hears the do not disturb tone and your endpoint remains in DND until you disable the feature 6 Select EXIT 7 4 Automatic Redial If your station has the multiple automatic redial featur...

Page 88: ...els automatic redialing and turns the AUTOMATIC REDIAL light off If answer supervision is NOT enabled select Auto Redial or the programmed AUTOMATIC REDIAL button while on the call to cancel automatic redialing 4 If your system installer has enabled the redial multiple numbers feature you can have up to ten numbers in your redial queue To add numbers to your redial queue repeat step 1 To scroll th...

Page 89: ...rm any user activity at the station go on hook select the speaker button etc Dial 72 to delete all numbers from the redial queue Select Auto Redial or the programmed AUTOMATIC REDIAL button while the number you wish to remove from the redial queue is ringing 7 5 Tracker Paging System When installed with your system the Tracker Paging System option allows you to send call back and parked call messa...

Page 90: ...teractive button next to the let ter of the person s name whom you wish to call The LCD dis play shows the first existing name to match to the letters you selected or shows a No Name Match message if the system cannot find a match Note All the names starting with the letters you selected appear but they are not in alphabetical order 3 Select NEXT to display the subsequent names in the index until ...

Page 91: ... the displayed parked call If you receive a parked call message on your Tracker pager perform the following steps 1 Go to any system station 2 Press INTERCOM 3 Dial the Tracker pager orbit code 800 to 899 4 Retrieve the call To enable or disable a Tracker pager at your station perform the fol lowing steps 1 Press INTERCOM 2 Dial 07 to enable or dial 06 to disable 3 Press SPEAKER to end 7 6 Auxilia...

Page 92: ... is the only auxiliary option available on the EP100G I12 The recorder mode allows you to send your voice and that of the distant party to a tape recorder available with the EP100G L12 only The ringer mode allows an external speaker to sound the ringing of your endpoint available with the EP100G L12 only The pager mode allows an external paging device to sound all voice announcements all call zone...

Page 93: ...R to quit To enable an inactive auxiliary mode select its enable disable button The system turns on the light associated with button and displays the feature on the LCD To disable an active auxiliary mode select its enable disable button The system turns off the light associated with button and removes the feature from the LCD CAUTION With the exception of a headset microphone do not connect the a...

Page 94: ...Your endpoint automatically returns to the call after you have dialed the complete account code If the installer has arranged your system for account code entry your display may prompt you to enter an account code before dialing Depending upon how the installer has programmed your system these account codes may be forced mandatory for dialing outside numbers To enter account code on an outgoing ca...

Page 95: ...tries or select an interactive button cor responding to the letters in the name you want to locate for example dial ABC for Comdial There is no limit to the num ber of digits you can dial 4 The display shows the first exist ing name match to the dialed digits or shows NO MATCH if the system can not find a match 5 Select NEXT to display the sub sequent names in the index until you reach the name yo...

Page 96: ... for each change as an example of the current setting Note If you set the ringer to the OFF position your endpoint sounds a short ring burst once for each call you receive at your station while the ringer is off 7 9 2 SETTING SPEAKER VOLUME LEVEL There are eight speaker loudness levels To set these levels for the current call while on a call and in speakerphone mode press the VOLUME UP or VOLUME D...

Page 97: ...ening loudness levels To set the level for the current call while on a call and in the group listening mode press VOLUME UP or VOLUME DOWN button once for each change in loudness you desire 7 9 6 SETTING BACKGROUND MUSIC VOLUME LEVEL There are eight background music loudness levels To set the level while background music is on at your station press the VOLUME UP or VOLUME DOWN button once for each...

Page 98: ...the Default Volume Control You can set a permanent loudness level for any volume control setting The level remains at this volume referred to as the default setting until you change the setting To set a permanent speaker headset handset or group listening loudness for all future calls 1 Press INTERCOM 2 Activate the speaker headset handset or group listen mode to be affected 3 While in that mode p...

Page 99: ...in question The system displays the information and holds for few seconds before the endpoint returns to idle 7 11 2 STATUS OF BUSY LINES AND STATIONS BUSY DSS BLF BUTTON INQUIRY You can use this feature to identify the station that is busy on a line or the line on which a station is busy To identify the station that occupies a busy line press the DSS BLF button for busy line The system displays t...

Page 100: ...dpoint immediately assumes the features from the previous location Note If you do not select a button after installing the end point the system automatically defaults to the programming from the previous location To assume the extension number and programming features from the new location perform the following steps 1 Connect the endpoint line cord to the new jack 2 Observe the flashing HOLD ligh...

Page 101: ...orm the following steps 1 LIFT the handset of the nearest telephone 2 Press INTERCOM 3 Dial 78 to meet paging party on line 7 14 Viewing The Call Log The Call Log feature allows you to view the last 10 outgoing calls made from your endpoint If you have caller ID the LCD also dis plays incoming calls Incoming calls are designated with an I next to the number and outgoing calls are designated with a...

Page 102: ...Features 102 Comdial Feb 05 3 To scroll through the lists of numbers press the NEXT or PREV buttons 4 To display the time of a call press the corresponding button to the right of the LCD 5 Press EXIT when you are done ...

Page 103: ...installer has the ability to renumber these codes Feature Enable Code Disable Code Account Code INTERCOM 04 account code All Call INTERCOM 70 Attendant Calling INTERCOM 0 Authorization Code INTERCOM 08 authorization code Automatic Callback and Call Waiting INTERCOM 6 INTERCOM 6 Background Music INTERCOM 11 or 12 INTERCOM 1 Call Divert Station INTERCOM 55 extension number Call Forward Personal INTE...

Page 104: ...NTERCOM 01 INTERCOM 01 repeat Do Not Disturb Override extension number 03 DSS Programming INTERCOM 3 Executive Override extension number 03 Hold Manual HOLD Hold Exclusive HOLD HOLD Hold Directed INTERCOM 90 Hold Directed Pickup INTERCOM 90 LCD Messaging INTERCOM 02 message INTERCOM 02 Line Group 1 INTERCOM 9 Line Groups 2 11 INTERCOM 80 to 89 Line Groups 12 16 INTERCOM 60 to 64 Line Pick Up From ...

Page 105: ...s 2 8 INTERCOM 71 to 77 Paging Meet Me INTERCOM 78 Park Orbit Retrieve INTERCOM 910 to 999 Park Orbit Send INTERCOM 910 to 999 Personal Ringing Tones INTERCOM 4 tone code 1 to 8 Redial Last Dialed Number Remote Station Disable INTERCOM 05 extension number INTERCOM 05 extension number Response Message INTERCOM 6 button 01 to 30 Service Observing INTERCOM 03 extension number Speed Dial Station Keypa...

Page 106: ...ry standard telephones Speed Dial Programming INTERCOM 1 Station Lock INTERCOM 04 code Volume Save INTERCOM 7 Voice Announce Block INTERCOM 2 INTERCOM 2 Feature Enable Code Pick Up Last Line 08 Pick Up Last Line 08 Broker s Call 07 Speed Dial Access Code 01 Saved Number Redial 06 Dial Saved Number 09 TAP dialing Code Feature Continued Enable Code Disable Code ...

Page 107: ...ent station location ANS Answer Answers any call ringing at your station APAGE Auxiliary Pager Stores a button that selects auxiliary paging speaker operation through the auxiliary jack ARECD Auxiliary Recorder Stores a button that selects tape recorder operation through the auxiliary jack ARING Auxiliary Ringer Stores a button that selects auxiliary ringer operation through the auxiliary jack ARD...

Page 108: ...hat clears a currently active or engaged feature CLR Clear Cancels a call forward condition CONF Conference Establishes a conference DARK Dark contrast Makes LCD screen darker DISP Display Adjusts the contrast of your LCD screen DND Do Not Disturb Makes your station appear busy to other stations When chosen as a feature stores a button that enables the function DSS Direct Station Select Stores a p...

Page 109: ...on hold LIGHT Light contrast Makes the LCD screen lighter MSG Message Turns on message waiting light at another station MUSIC Background Music Turns on the background music at your station When chosen as a feature stores a button that enables the function NEXT Next Display Shows the next display NoANS No Answer Forward Forwards calls that ring at your station but receive no answer OPTIONS Options ...

Page 110: ...s program status of any button RECON Reconnect Reconnects you to a transferred call RING Ring Tone Selects different ringing tones SAVE Save Number Permanently saves last number you dialed When chosen as a feature stores a button that provides the function SDIAL Speed Dial Programs a number for one button calling SEND Send Transfer Re transfers a previously transferred call that returned to your s...

Page 111: ...sponse to a SOHVA caller so they know to take a message from an outside party VAB Voice Announce Block Inhibits your station from receiving a SOHVA Also blocks voice calls sent over the speaker When chosen as a feature stores a button that provides the function Abbreviation Feature Definition ...

Page 112: ...Display Abbreviations 112 Comdial Feb 05 This Page Intentionally Left Blank ...

Page 113: ...ex technology enables both parties on a speakerphone call to speak simultaneously half duplex speakerphones allow only one person to speak at a time At the beginning of each call the endpoint must perform an echo training test To achieve optimum performance from the full duplex speakerphone Comdial recommends that each user in turn speak about 10 consecutive words to allow the endpoint to train it...

Page 114: ...e of the loudspeaker makes it easier for the switches to select your voice Since the endpoint takes several seconds to provide the best switching constant sound patterns such as elongating your words and playing externally supplied music may prevent the sound activated switches from operating properly Place the endpoint on a hard surface and away from table edges Do not place the endpoint in corne...

Page 115: ...0G L12 EP100G I12 User Feb 05 Comdial 115 When both you and the distant party use speakerphones the sound activated switches can occasionally detect both voices simultaneously thus blocking out both voices ...

Page 116: ...Speakerphone Characteristics 116 Comdial Feb 05 This Page Intentionally Left Blank ...

Page 117: ...provided is information on which features Comdial provides remote networking support too Feature Name Type Originating Terminating Both Remote Networking Support Feature Parameters Program Feature Abandoned Hold Release Terminating None Across Network Account Code Both None Across Network Node COS Alarms Local Node A lead Local Node Alternate Attendant Terminating Comdial Local Node ANI passed acr...

Page 118: ...erminating None Across Network Node Auto Redial Originating None Across Network Node Aux Line Across Network Node Aux Ring Local Node Block Program Across Network Incoming DID Node Button Programmable Both Comdial Across Network with limitations Node Station Call Costing Originating None Across Network with limitations Node Station Call Divert Terminating Comdial Local Node Station Feature Name Co...

Page 119: ...Node Station Call Time Originating None Across Network Node Station Call Transfer Both Comdial Across Network Node Station Call Waiting Tone Terminating None Local Node Station Camp On Terminating None Local Node Station CFOS Both None Local Node Station Clock Set Local Node Conference Both Comdial QSIG Across Network with limitations Station COS Local Node Day Night Class of Service Both Comdial ...

Page 120: ...ting Comdial QSIG Local Node DNIS passed across the Network but must be enabled per node Both Comdial Local display phones Node DSS BLF Both Comdial Across Network with limitations Node Station DTMF Signaling Both None Across Network Enhanced Night Mode Terminating None Across Network Node Enhanced Ringing Terminating None Across Network Node Executive Override Both None Extended DTMF Feature Name...

Page 121: ...cal to each other Terminating Comdial Across Network Node Hunt List Terminating None Local Node Station Idle Line Both None Local Node Incoming Call Routing Both Comdial Across Network Node Intercom Numbering Local Node Intercom Speed Dial Last Number Dialed Originating None Across Network Node Station LCD Contrast Both None Local Station Only Node Station LCD Messaging Both None Local Node Featur...

Page 122: ...Comdial Local Node Station Message Waiting Terminating Comdial Across Network Node Station Music Background Both None Local Music On Hold Both None Local Mute Both None Across Network Node Station Operator Network Both Comdial Across Network Hub Operator Node Both Comdial Local Node Page Both None Local Node Park Orbit Terminating None Local Node Personal Ring Tone Terminating None Local Station O...

Page 123: ... Recall Call Forward Across Network with limitations Node Station Recall Timing Hunt Group Terminating Comdial QSIG Across Network Node Record Both Comdial Across Network Node Station Response Message Both None Local Ring Monitoring Terminating Comdial Local Node Station Serial Transfer Terminating Comdial QSIG Local Service Observe Originating None Local Node Station Shift for Speed Dials Both No...

Page 124: ...one Across Network SMDA SMDR Both Comdial Across Network with limitations Node Softkey Both Comdial Across Network with limitations SOHVA Terminating Comdial Local Node Station SOHVAService Observe Originating None Local Node Station Dial Originating None Across Network Node Station System Speed Dial Both None Across Network Node Station Monitoring DSS BLF Both Comdial Across Network Feature Name ...

Page 125: ... TAFAS line answer from any station Both None Local Node Station Toll Restriction Both None Across Network Node COS Tracker Both Comdial Local Transfer to Voice Mail Both Comdial Across Network Node Station Trunk to Trunk Transfer Both Comdial Across Network VoiceAnnounce Block Terminating Comdial Across Network Node Station Serial WP Integration Across Network Hub and VM VVP Across Network Hub an...

Page 126: ...Feature Networking Support 126 Comdial Feb 05 This Page Intentionally Left Blank ...

Page 127: ...on that you can program that will let you send a message requesting assistance to the LCD of another telephone Attendant Also known as the operator typically the first person to answer incoming calls and responsible for directing calls to the proper person or department Automatic Callback System will ring a calling telephone when a busy called telephone becomes idle Automatic Dialing or Autodialin...

Page 128: ...of service and station features are provided the station at the new port B Block Programming To eliminate the need to program each station individually pro grammers can assign features or functions to groups of stations Button Query Feature which allows users to display the functions of programmable buttons on LCD telephones C Call Forward Designating another telephone to receive intercom calls no...

Page 129: ...ntral Message Desk A station that has been assigned to control message waiting lights and deliver messages to other stations in the system Class Of Service COS Programming Customized programming of your system by the installer that estab lishes the basic operating parameters of the system and individual sta tions D Data Interface Unit DIU This optional unit provides connections for your standard m...

Page 130: ...y to call an intercom station directly without an attendant s assistance Direct Station Selection Busy Lamp Field DSS BLF Programmable buttons which allow the user one button to place intercom calls to other stations within your system the button is sometimes referred to as a DSS button Busy lamp field or BLF is a term for a light that identifies current call status of DSS station See telephone la...

Page 131: ...occurs when the TAP button is pressed Needed for acti vating host system features Hookswitch The switch on a telephone which when depressed manually or by the handset disconnects a call I IMIST Module which allows the connection of an external device to a Comdial digital telephone Industry Standard Telephone IST Analog telephone with only a basic 12 button keypad and no advanced features Intercom ...

Page 132: ...ecome idle When the line becomes idle the user s telephone will ring M Meet Me Answer Page Any user can dial a code in response to an all call or zone page and be connected to the paging party in a private conversation Messaging Turning on a telephone lamp to let the user know that a message awaits pickup and leaving a message on the display of a telephone that gives information on your status Mut...

Page 133: ...ver Prime Line A line designated to a particular telephone and automatically selected when the handset is lifted Privacy Line feature assigned by the programmer to allow only one station to access a line at any time no other station has access to the line unless the user makes it available through conferencing Programmable Buttons Each telephone or station has buttons that can be user programmed f...

Page 134: ...er both line and intercom calls from one station or group to another Service Observing Class of service programming option allows users to enter an in progress call in an unannounced muted mode to monitor the call Speed Dialing Autodialing using the keypad buttons Speed dialing can be station calls personal and accessed by only one specific user or system calls numbers used and accessed by anyone ...

Page 135: ...n dial from any telephone in the system The installer or the attendant is responsible for storing the system speed dial numbers T TAP Flash Recall Depending on your system s programming this button gives you a fresh dial tone or activates a hook flash Toll Restriction Class of service feature by which the system allows or denies out going calls to selected users over selected lines Tone Call A rin...

Page 136: ...ence After a establishing a conference between two outside parties the originator drops out leaving a line to line unsupervised connection with the remaining parties V Voice call A verbal intercom call Voice Announce Blocking VAB A telephone can be set to block voice calls sent to it over the speaker Z Zone Paging Paging through the intercoms of some stations or departments in the system ...

Page 137: ...ction button query 99 Button Query 99 button query 99 C Call Pickup 35 Caller ID 40 Automatic Number Identification 40 Camping On 45 cancel call forwarding 56 cancel call waiting 48 cancel the automatic redial feature 89 98 103 CFOS 57 Conferencing 51 create a feature access button 80 D deactivate CFOS 58 Dial By Name 95 Directed Call Hold 34 Directed Call Pickup 36 Display Abbreviations 107 Do No...

Page 138: ...ng Your Speakerphone 98 N Networking Support 117 Night Transferred Calls 32 Nonverbal Messaging 67 P pager mode 92 Paging 100 park a call in orbit 59 PARK button 60 Parking a Call 59 Personal Speed Dial Numbers 78 Placing Calls on Hold 33 Program the enable disable buttons 92 Programmable Buttons 17 Programming DSS Numbers 73 Feature Access Codes 76 LCD Feature Buttons 78 Personal Speed Dial Numbe...

Page 139: ...113 Speed Dial Numbers 74 store a fixed response message 83 Storing Numbers 44 Subdued Off Hook Voice Announcement SOHVA 38 T TAP button 131 Tap Button 18 Tracker Paging System 89 Transfer Types 61 Transfer Conference Button 18 turn off a message 68 turn on a message 67 turning off background music 85 turning on background music 85 U unscreened transfer call 65 user guidelines 114 using full duple...

Page 140: ...GCA70 412 Rev 1 February 2005 ...

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